I never complain about anything. However, I will never return to this store due to their return…read morepolicies and very unprofessional consumer service by the manager at this location.

Really cute korean fashion boutique!…read more The lady owner is friendly and sweet. She greeted us with smile when we walk in the store. She took time to show us around and let us did our browsing. Their price may be moderate high, but unique and good quality. Now the entire store is having holiday sale which - 20% off for everything and 30% off for accessories. Some scarves are on sale for $10. (11/17/2022) If you like moderate to high end korean fashion, come check out the store, you wont be disappointed!

Brea Mall Zara. One of the nicest locations I have been to…read more Clean, organized, friendly staff and most of the store was 30% off. Self checkout so checking out is a breeze.

Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

I come here quite often and have always had a great fun experience shopping!…read more Everything is color coordinated which makes me very happy and it's easy to shop ! Kaylee has been very helpful! Definitely recommend

Nyah was a fantastic help with my purchase. Great…read moresuggestions and can't wait to try on my new merch.

Second time around coming into the shop at this location. Upon coming in they had a warm welcome in…read moreand provided suggestions and tips for styling with what I had in mind to shop for. I had no difficulty returning my online purchase for a better fit and left wanting to shop more with the helpful services they gave throughout the dressing room and check out process. Only problem I had was not being able to get my size due to sell out of items in store and online. But besides that, this shopping experience was great!

Every now and then, you come across one of the truly good ones. In this case, it was an amazing…read morestore manager--MJ at ALO. I called ahead because I needed help with an item, and before I made the long trip to Brea, MJ assured me they had what I needed and even placed it on hold for me. When I arrived, MJ was at the front of the store warmly welcoming customers. Within moments, she was on her headset requesting my item, verified my original purchase, and completed my exchange quickly and seamlessly. The entire process was effortless. Before I left, her staff took a few minutes to tell us about an upcoming event and even introduced us to a lotion they recommended. I'm glad they did--it worked great with my skin! Thank you, MJ, for what may have seemed like routine customer service to you, but truly felt like going above and beyond to me. Your professionalism, kindness, and attention to detail made a lasting impression. Your team is fortunate to have such a great leader, and it definitely shows in the level of service throughout the store.

I thought I wrote a review for this store but I guess I didn't? I like this store they have a lot…read moreof cute clothes to choose from and accessories, shoes and bags. But the last couple times coming I didn't find a lot. Maybe the styles are just not for me lol. But I did come in the other day to do some shopping therapy and see if they had anything new. I found a cute little pink dress instead of a little black dress, even though I would have preferred black dress since its my favorite color but the pink is another favorite of mine too. They only had a gray and pink one. It's just a simple little dress for summer but they do have a lot of items just nothing that fit right for me that day. But the employees are friendly. They have fitting rooms to try stuff on. I'm sort of picky when it comes to clothes so I'm sure other people would find something here even though I didn't. Its nice for basic everyday wear, but once in a while you can find some super cute clothes that isn't too expensive either. I recommend coming here, since forever 21 closed near me this is my go to place lol besides the mall. Thank you so much for fantastic service, I hope you bring more summer dresses and tops in cause I really do enjoying coming to this store its good priced for everyday clothes like tanks, shirts, shorts, dresses and skirts. I didn't take a picture of my dress or the store but next time I come in I will. Have a beautiful day, be kind to everyone :) Aloha

If I can give 0 stars I would. I shopped here on Saturday…read more2/21 purchased a shirt I thought was cute but needed to go home and try on the whole fit. Didn't look good, so I'm just leaving now 2/23 to return. They only do an exchange or store credit. It hurts these Asian b*tches to give back $1.11 Keep in mind I had already exchanged that 1 shirt for 4 items and they still couldn't give me back the $1.11 This was the first and last time I shop with them. If you shop here make sure you're positive you're not going to want to exchange anything. They cry for $1 back.

Wow, talk about a such a negative experience shopping! I saw a jacket on a mannequin in the window…read morethat I liked and walked in hoping there was one in my size. The sales girls were very sweet and looked everywhere but it turns out they had sold out. The only one left was on the mannequin in the window. I asked to see that last one & if it was my size I'd purchase it. The sales girl said that they weren't allowed to take off anything from the mannequins, only the manager was able to, and of course she wasn't working that night. After going through a lot of going back & forth so I don't waste my time the sales girl finally made the call to let me try it on (YAY for this sales girl! They need to be empowered with simple decision making like this!) The jacket was a Small and it fit perfectly. She said they still couldn't sell it to me because they're not allowed to leave the mannequin naked. Ok, I get that but this one was wearing a dress already. And even if it was naked why couldn't they put something else on anyway? Horrible how they can't do anything there. So she took my name and number and clipped to the jacket so the manager Ji would call me the next day. The next day came and I still hadn't received a call so I drove the 10 miles to the mall and told her I was there for the jacket. She already knew my name, so why hadn't she called me yet?? I told her that I've never been declined a sale, ever. It's like don't they want to sell clothes? Why don't they empower the actual employees at the store to make obvious decision making, especially to make a sale. Ji just said that it's the store's policy... that truly doesn't make any sense. The value of clothes is good but I'm think twice before liking something in their window display. I will be writing the corporate office as well through their website. It was such a disappointing experience and waste of gas having to return the next day.

Poor quality clothing that on the rare moment you get a good quality piece for a cheap price, but…read moreit's the price you pay for cheaper material clothing that is likely to tear. The only clothing I would recommend looking for here is going out tops or clubbing tops. The dresses they have can be cute but they don't last too long because of the fabric.

Great service was helpful, great selection helped and the value was great thank you see you all…read moresoon!

Just saying. Went to updated H&M just to browse. I was dressed decently maybe better than most. Was…read moreadvised not to touch maneqin since it fell earlier (ok makes sense) continued through the store. Was watched constantly. Finally as I'm walking to the front to leave, I overheard the associate on the walkie-talkie tell the front associate that "woman is moving towards the front" Since I am the only person I'm the front, IT MUST BE ME!!!--No Worries, I will not be back and P.S., I'm recently retired, shopping for family and I HAVE MONEY AND BETTER YET CREDIT CARDS!! -- H&M, HAVE A VERY BLESSED DAY. I thought America had moved past this point. So Sad

This Macy's store is very large, super clean, and fully stocked…read more I did not notice a single empty shelf, cabinet, display case, or even an empty hanger during the entire time my wife and I visited this store. GREAT job to the employees for keeping inventory out and available for customers. Many items were marked down, which helps make shopping here a positive experience for customers by giving them more value for their buck. I purchased a cologne gift set for myself after spraying a sample and enjoying the scent.

Makeup haul!!!! I…read morewent to this Macy's to grab some makeup. Every year or so, I go on makeup hauls to replace the makeup that I have. I think it's good to do that because bacteria hides in your makeup. Even if you clean your brushes and sponges, there's still hidden bacteria creeping around. So, to combat that- I buy new makeup periodically. This time, I was on the hunt for a face foundation, eyelash and eyebrow makeup. I found all of that and more at Macy's. It took everything in my power to avoid the MAC counter lolol I'm such a MAC girlie lol Well, in the past I was. Now I opt for makeup that has some anti-aging qualities. I got lucky and found some sales going on for the holidays. Score! Great value! Service was great. I was in and out pretty fast considering it was Christmas time.