Y'all... this was a very different kind of shopping experience -- and not in a good way. The moment I walked through the door, a security guard stopped me and it looked like he had to get permission just to let me inside the store. Now listen... this is Burlington Coat Factory, a discount store, not a high-end Beverly Hills boutique. He told me it was "for my safety." And that immediately made me wonder -- what exactly is going on in Burlington that shoppers now need to be screened for safety? It felt uncomfortable, unnecessary, and honestly a bit unsettling. Shopping should not feel like entering a secured facility for clearance. Needless to say, I won't be shopping at this location again. read more

I was just at Burlington tonight 10 mins before they closed. Im a regular here and a few of the staff know me. The good ones anyway as Daniel who I give 5 stars to and 2 of the black ladies who are supervisors. I normally don't like to give no to 1 star to anyone because I'm the kindest most understanding person since I was a toddler but the people I give that to, would have to be really horrible people especially with their customer service. Reviewing about tonight of the no stars but 1 star to the so called supervisor maria and another latina staff member on the floor who were so rude to me telling me with their very bad attitudes to go to the registers. Practically barking at me. Yuck. I was already on my way there after I was there already in their slow line. I had to go get a cart and put my stuff in and try on an item real quick in front of mirror to see if it fit. All the while the slow line was hardly moving. Maria is the same unpleasant woman employee who supervised this night and the night months ago when I was shopping here and a creepy tall black man who was light to medium colored skin they let in had followed me around and kept taking out his dick and kept grabbing at it all bare trying to literally ejaculate his cum out six to ten feet away from me in the same aisle as me when I was looking at the clothes. I told Maria about it right after that happened to me and the whole thing was so appalling and traumatizing. She didn't do anything about it and is just a VERY unprofessional and RUDE customer service. She has only given me awful experiences here and I shop here A LOT weekly. I have spent hundreds to more of thousands here over the years. Maria is so unqualified to be working here or anywhere with her terrible attitude. No one should be disrespected by her as I was tonight when my so much money among other consumers pay her ungrateful and ignorant self into her paychecks. Maria, Don't treat valuable customers especially as me who contribute much to this company like shit. Your attitude was so foul and a complete fail tonight that you deserve to be fired or stepped down from your very unqualified rank. You were so horrible with your service last time with the disgusting porn incident happening that this time, you were just as awful too. You really should never bark at and bite at the hands that feed you, Maria. In this case my consumer money that feeds you. Even I never treat any of my customers (the good and the bad ones) like the ways you VERY unprofessionally do. I get daily customers that are old and new from all over the world and locals that are so attached to me and not attached to me that they don't even want to leave that they take up my break time along with my staff to close but I and my staff never ever be rude to disrespect them and force them to quickly go pay and leave just like the appalling way you do. Get some class and manners, Maria. You apparently don't have any. You could've been nicer and more respectful to me to tell me nicely and not have a bad attitude towards me but you weren't and that's why I have to Yelp about how you made my shopping experiences there so horrible. read more

They definitely have high theft at this location because the way they got someone posted at the front behind a rope making sure you stop so the camera can get a picture of you is crazy. Went looking for a particular hair care product didn't find it. One thing about going to Burlington's you're going to find something you love once, AND NEVER FIND IT AGAIN. read more

I bought a large, heavy kids' race car at Burlington and was grateful that two employees helped me get it to the register. But after paying, the woman at the entrance wouldn't let me take the cart outside--and as per store policy no employee was allowed to help me carry it to my car. I physically couldn't lift it, and when I said I'd have to return it if no help was available, she simply said, "Okay, return it." So I had to. Really disappointing and a waste of time, especially after the great help I received from the other employees. read more

Do not shop here. You can't take 5 steps into the business without being accosted by an employee, blocking your entrance as if you had just stepped into the most prestige night club and you're tying to enter the VIP lounge. Dear store manager...Whoever came up with this idea, should be fired. Not only are you harassing your customers for no reason, you literally create a hostile environment from the first point of customer contact. A basic leadership or management course would show you how bad this setup is. Simply due to this interaction, I walked the store to see what could be so valuable that you would treat your customers (let alone FIRST time customers) in such a fashion.... and I honestly could find nothing. You have big bold letters on your wall that say "Everything you need, for less." I'm pretty sure that's a bold faced lie. I'm not sure who visits the store, and ensures you do all you can to meet the customers' needs...but this store is epically failing. read more

very bad customer service, I was trying to return the battery I bought supposedly once you open the battery's you can't return them. Even if they don't work you can't even return. TOTALLY SCAM. Super disappointed. read more

Stopped by BCF today just to browse. I usually find something I don't need, but want lol! The store is very well organized with a great selection at reasonable prices. The cashier (I believe her name is Ashley) was super helpful and fast. She was the only one on for the most part, she did great at getting us checked out. The security guard at the door (I can't remember his name), was very polite. They close late. Definitely recommend shopping here!! read more

Get a new loss prevention person at the front who stops you and says some speech and then is rude and says " oh nobody wants to say anything " and is all snotty. Don't know what her problem is but she is not a good people person to be around customers. What was anyone supposed to say to her?Thank you for wasting 2 minutes of my time with your dumb little speech? She got all rude with another customer and said " what you can't say anything? Then he apologized and he didn't even do anything wrong. What was he supposed to say ? That was UN called for. Wow rude!!! read more

Have great selection. But your #1 problem is you don't have enough employees at the checkout.. I waited 30 min in line There is 9 registeres 3 open 30 people in line.. I had about 200 dollars in stuff.. All got left at the line.. All because owner s don't wan 5to pay for more employees ..it's Christmas time wake up dummy s.. Everyone is shopping open more register ..f.... read more

Newly opened, this store takes over the former Toys R Us space. I walked throughout the entire store today. In addition to a huge coat selection, there were toys, fragrances, shoes, clothing, home decor, and miscellaneous items. While there some name brands, many of the brands were unrecognizable. The store was spacious and neatly organized. I walked out without finding anything to buy. I prefer TJ Max on the other side of the parking lot. read more

See all

I've been a fan of Burlington Coat Factory since going to the one located at Del Amo Mall in Torrance, for decades. This is a nice location. The selection is good. The men's selection used to be heavy into big/tall hip hop urban designer street wear, but now has more mainstream mass appealing apparel. I hope their buyers who help stock the racks goes back to finding high end designer couture at discounts, similar to what Saks Off Fifth carries. The is a clean new store, former home to Toys R Us, right next to Home Depot. I like Ross and Marshall's to a degree, but I like Burlington a lot better for their selection. Parking is really easy here. read more

See all

Nothing good and the line is so long no staff are around and when they are around they are so slow and not organized that well

Today my sister attempted to make an exchange because of a 79.99 Juicy Couture large piece of luggage. Initially she was told that she could exchange it by an associate and management team member. My sister found a similar item and a basket full of additional items only to be told by a person with a dry unpleasant manner ( Leijah) " We cannot resell this so we cannot take it back". We do not make a habit of returning items, however, with employees like that I would like to return any and everything we have ever purchased. read more

I enjoy shopping at this Burlington and always find something I need at a great price. I like the fact that they're Security conscious! All the employees I've interacted with have been friendly and very helpful. Well done! read more

Horrible . Line is too long and store is messy and employees do not care disgusting recommend Burlington BY mall!

Cierra is ABSOLUTELY THE BEST!!! Every time she helps me her level of customer service is over the top! She is bringing back what great customer service is supposed to be, setting the bar high!! Give her a raise and promotion!! I will make sure to compliment her to the manager next time I visit. read more

If you would like the ultimate American (maybe more Californian) cultural experience come visit Hawthorne Burlington! I arrived at around 3:50pm on a Saturday and was greeted by the bouncer (loss prevention) who told me to smile for the camera before she unlatched the velvet rope (retractable partitions). Dressing rooms are no longer open or staffed but if you do manage to find a piece of clothing you like in a sea of hot mess, there are two cashiers available to take payment from people who actually decided to do a good deed today and pay the store instead of just walking out nonchantly despite the "we prosecute shoplifters" signs. Ok, here I am the sucker waiting in line to pay enjoying the ambiance of this loud ringing alarm coming from the back emergency exit, noticing the line is slowing down because we lost a cashier who went to chase down some shoftlifters (somebody pay this lady more please!) What a ride, and unlike in Disneyland Splash Mountain, I would love to purchase my reaction photo from Burlington Loss Prevention to capture memory of this epic experience. read more

I am so stoked that Burlington is now close to home! Yay! It's in the same shopping center as Home Depot. This store used to be Toys R Us. I went there for the Grand Opening today. The staff was there by the door inside the store, greeting you and handing out a complimentary reusable bag (1 per person). I was shopping with my mom and my youngest son. Just like any other Burlington, lots of great selections from bath care to clothing for everyone to home goods, etc. But in all honesty, I'd prefer to shop here. Not only because it's close to home, but they have more items and products to choose from. I love that they have more stuff in the boys section esp the dress clothes compared to the Torrance & Del Amo Burlington. Huge plus for me! Super clean store, very open atmosphere and friendly staff! Checkout is well organized and that aisle always get me! Standing in line with my shopping cart full of stuff and ended up with more stuff from the checkout stand. The struggle to resist is real y'all! And also their Christmas stuff are out, along with rows of toys and such. Anything you need from Christmas cards to scotch tape to wrapping paper to gift bags, its all in one place! Let the Christmas shopping begin! This is my fave store. You cannot beat finding a designer named brand items at a low price anywhere else but Burlington. I just bought two suits for my boys (Orig. $150 each) I got them for $17.99 each! What a bargain! Come here and shop for all your needs! It's way more organized than Ross and much better. If you see me, stop by and say hi! I might be there everyday, even if I'm not shopping. I just like to cruise around the store looking at stuff for free lol. read more

See all

I was running late and it was 10:25 pm they already closed the doors. As the lady was letting people out I asked are you guys closed I thought you closed at 11pm and she says yea we re closed. But the way she said it and all I wanted to purchase was a cloth mask but whatever. I ll stick with Ross, they're friendly and actually care about their customers. read more

Went to this Burlington's a few minutes ago. I placed a few things into my basket up until I realized (toward the end of my visit) that a young guy pretending to talk on the phone was following me and staring at me. I made sure I became closer to other shoppers but he still stayed within distance of me, looking at me. Once we caught eye contact he put up a pair of pants (way too big) and blocked our eye contact. Again, I move and he moved toward my direction. He had no basket, not even talking while pretending to be on the phone. It was a very creepy experience. I'm not sure if he wanted to steal my purse or what but he was definitely after something. As I exited the store there was a lady organizing near the exit doors. I asked her if he worked there and she said he didn't. I told her my experience with him and then I walked out. Once I got into my car and drove off I contacted the store and asked to speak to a supervisor. I was transferred and a lady named Angela answered and as I tried telling her my experience the phone hung up mid sentence. I tried calling back and was left on hold for a while. Please be careful not only at this store but everywhere. read more

As of 6/12/20 this location is open 9a-9p. I'm excited yet a bit skeptical because payment methods aren't updated. There is no contactless payment options (Apple Pay or G Pay). I've called the store to double check. So be careful, breath's water droplets can fall onto cashier surfaces and pay stations if customer is not wearing a face mask properly and/or hands are not clean. Please share your experience with me, hoping everyone remains hygiene diligent for the sake of one another and take care! read more