I am a big fan of Burlington. I do a majority of my shopping on their website because it's easier and I find more variety. I have found everything from household items, clothing, makeup bags etc. Today I bought my name brand shampoo and conditioner priced at $16.99 (valued for much more ) and did an online return. This store was well staffed, mostly organized and is located right off the freeway exit. I do have issues at certain stores when I return an item purchased online. As soon as I walked in, I showed the cashier the return barcode in my email as Christina stood by. The cashier was in training and Christina walked him through the needed steps to make the return. Christina knew exactly why I was showing him the barcode. I did not get the third degree like I do from other store managers. This was the fastest non hassle return ever. Christina had such a positive energy and you can tell she cares about her job because she kept smiling. Keep providing great customer service! This is what makes us customers happy! Thank you. read more

many people play game with people ask information many people not legal. !!!!!!!!!!!!!!!!!! read more

They always only have 1 cashier. No matter how long the line is. Today is Friday. No help at all. I feel bad for that 1 cashier. read more

Burlington - Department Stores Near Me - Pinole, California

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Shout out to sales associate Mya! I was at the Burlington in Emeryville and needed a jacket at this location in another size. I called before arriving and Mya picked up the phone to assist me. She was quick, efficient, and polite in locating the item. The jacket was expensive, but a great deal for the quality. I felt great about my purchase due to the amazing customer service I received. read more

Well, they don't have what I'm looking for but no one did. However, I was thrilled when they first opened. I went to one in San Jose and loved it. It was a new experience for me. I didn't get a coat, because it was the coat factory back then, but I liked the layout. But now, it looks like any rando discount superish store and I was underwhelmed with the selection. Clothing, knick knacks, and dishes...oh my! I was greeted by security on my way into the store, not a problem. The problem is that I received no help once inside. And I was looking for one thing and spent way too much time trying to find it I found it and wasn't too glad with the selection. I'm no longer in the business of trying to try on clothing that I know won't fit, so there wasn't really anything there for me. So as for the value, the prices are cheap, but the experience of walking round and round for one little thing, eventually finding it and walking away empty handed isn't something that I want to do gain. read more

My wife was about to fit clothes but the fitting rooms smelled of urine. She reported it to customer service and they said, since management doesn't care about those things they don't care also. read more

Store is awful . Clothes are not organized at all . All mixed up . Spend hours trying to find your size . Long lines because they don't have enough check stands open . read more

I came to the Pinole BCF because it's local and I needed some blouses. There was a Latina lady that was very courteous and helped me when I asked for her opinion. I found 3 blouses and a few other things that I needed. This was awesome because I now didn't need to go to another store. I got in line and there were only 4 people ahead of me and there were 2 clerks. This seemed to be looking like a good day. Well, contrary to my original thought, it was not. The youngest clerk appeared to have a customer that didn't have enough money or something like that. She bagged his clothes, set them to the side and allowed him to go outside to his car to get....maybe more money? I was sure what was going on. She then began to text on her cell phone waiting for the guy to come back in. 5min go by and the hasn't come back. The other clerk is still working so only one person at a time is being checked out and the line is getting longer. I was able to get close enough to ask the younger clerk what was the problem. She said something like, the guy was approved for the purchase but had to go get the other card. (Huh???) So she then went back to texting on her cell phone. I asked if the manager was available. She pointed at the other clerk and said she is the manager. I asked does she know what's going on? She said yes, the manager approved the transaction. Well, now I've been standing waiting for almost 15min to be assisted and the guy still has not come back into the store. I pushed my cart to the front of the line. As I walk out, I tell the young clerk that she can have someone come out the things back. Here's the kicker: the guy who supposedly was approved for his transaction was standing outside on his cell phone hiding behind the right side wall. My time was wasted!!! I will never ever shop at Burlington in Pinole again!!! SMH PS: The star is for the Latina that helped me. I wish I could give ZERO stars for wasting my time!!! read more

I went to the Burlington in Pinole . Lalitta was very rudely talking to me. I almost spent $140 there . She didn't asked me for loyalty number. I told her that I am loyalty member please put my number in system. She did not do it. Even I told her. When I noticed my receipt that has 30 days return policy I went back in to ask her to add my loyalty number please she said come back when other lady here . ‍she is lazy to do her job. Feels like she forced to be there. I would fire her because of her Burlington loosing their business. I told her that I am Going to call corporate to complain. She said "I don't care" I am not going back to that Burlington. Hope manager read this reviews to help her understand about customer service. read more

I hate it here. There's always a line. The staff is usually always older people. Which is fine but you'll be there longer than expected. read more

Burlington - Storefront - Department Stores Near Me - Pinole, California

Greeted upon arrival Jewelry Dept: tons of jewelry they also carry GUESS; who does not like a "G" in their life. Kids Dept: Lots of trendy shirts and jeans for boys; I'm liking the trendy checker shirts they had a huge selection, of course lots of coats as well. Shoes Dept: Huge selection of women shoes such as Madden Girl, Paris Hilton, and other low end brands equally stylish. Disappointment when you arrive to the boys section; literally 5 pairs of shoes for boys, that is such a bummer given I have a boy, however they have lots of cute shoes for little girls. Bathroom check: Very clean, their was a line for the diaper changing table; all those stay at home Mommy's. read more

Burlington - G Baby! - Department Stores Near Me - Pinole, California

Very sparse selection, the slowest cash registers and highly understaffed. Honestly it seemed like the store was too big for the amount of staff they had and they already have 1/3 of the store blocked off w/ a wall. read more

We swung by this location to return something.. It was a Reebok Bra that was given as a gift but wont fit... It was unused but just coz it was put in a paperbag it had some light dirt but can shake it off.. After waiting for 30 mins in line coz 2 registers were so slow in attending to 2 other complaining customers, we were denied of the exchange..The black gal said it was dirty but it was just fr the bag but can shake it off, she said sanitary reason they dont accept under garments returned but i showed her that the bra i chose in exchange of the wrong size bra had some lint all over it but i didnt mind since i know it was new.. she did not mention anything and said store policy doesnt accept under garment returns.. I said it was not used and when i said how about the bras you're selling at Burlington how sure is she that none of the customer ever try it on, so that's considered used knowing it touched other women's sweat. She was speechless and just said we dont accept garment returns.. Ok got ya, you know we were right, you lost the argument... If Macy's and other stores can return as long as it has tags, how can Burlington deny it LOL And yes, the Manager on duty december 28 before lunch, he should have the fast ding to realize and notice that there were 10 people in line.. Normally the manager incharge helps the cashiers to speed up the line.. He just waltzed around the cash register then sitting doing nothing... inefficient.. read more

Burlington - Inefficient manager just waltzing without helping with long line - Department Stores Near Me - Pinole, California

This was going to be titled,"Burlington Coat Factory of Pinole harrasses the disabled and those of counter culture" but that doesn't really sum up my experience at this store tonight. My fiance and I were in a last minute rush to get two pieces of luggage for a trip this weekend and I needed some sneakers as well. We spent some time in the luggage area and found duffel bags that worked for us. We split up to see what else we could find. I found shoes and was about to put them in said duffel bag when loss prevention came up and told be to drop the bag, we had been caught shoplifting and needed to leave. They also said they were following my fiance and "KNEW" she was stealing as well. WTF?!? I was initially shocked! I'm in my 40's and have never shoplifted or stole a thing in my life! I don't have any need or desire to! Why is putting what I am purchasing in the same bag a crime? With a store that has a third of the floor empty and closed off, I thought wrongly that they are in the business of selling good. Nope, they are in the business of harassment and profiling! As the shock wore off, I started to get angry as the employee would not let me explain or get a word in edgewise. She had a friend/coworker/shopper who stayed with her and interjected occasionally, even though it wasn't his business. When I demanded to talk to a manager or corporate, they just tried to make me leave! WTF!?!? Here's is a gigantic no-no: When a customer demands to speak to a manager, you don't lie about them not being in store. You don't refuse the number to corporate. You do not block access to a complaint process! I feel discriminated and harassed. I'm sharing my experience with all ears that will hear me cause. Train your loss prevention staff how to do their job and not alienate customers. Without us, that 1/3 empty store because a for lease empty store. I guess Ross Dress For Less is getting my business from this point forward. PS If any attorney's see this, I will consider a case. This was unacceptable and I feel wrongly profiled. read more

i wish i could give this place a 0 star review. this "burlington" (can hardly call it that since it has no coats) is extremely unorganized and hectic, there's clothes, shoes, and random stuff all over the floor and not one of the workers seem to mind! prepare yourself for the slowest line ever, always one cashier and if you're lucky..you'll only spend 40 minutes in line. the cashier is friendly and nice but lacks experience, as she misses many security tags on my items to which security will have the pleasure going through your bag. I noticed on my receipt after that she double scanned items that are the same price as other items (i'm guessing a quick way to save time?), now making it impossible to return if i needed to. there's no fitting rooms, and no bathrooms. The whole store has a certain aroma from uncleanliness. it's dusty so make sure to wear a face mask if you dare come. the clothing is very weak for men and women besides baby and kids to which there is an unusual abundance of. read more

I went to Burlington yesterday to use my new credit card with them. I'm going on a trip and needed new jeans and blouses. After selecting my items, I proceeded to try them on, just to find out their fitting rooms are closed at that location! After being disappointed that I couldn't try the items on, I put everything away, and went to another store that had dressing rooms available. This is unfortunate because that location is going to eventually lose business and close down. I verified this with Corporate and they said some locations are different! That's bad business and I will not patronize Burlington Coat Factory in Pinole, California! read more

The Good: Very Clean Clothing racks are organized Easy to find sections and divisions Items on shelves are nicely either folded, stacked, stored or displayed Abundance of selection Not short on sizes well for small and mediums at least, the only difficult thing to find for me was a bra size haha. Customer service is EXCELLENT!!! So far I have not had ONE bad experience all the cashiers I have encountered were always helpful, cheerful and funny. Good Bargains, good quality clothing, love the brands they carry too. Plenty of times i find the same things at Ross but Burlington is CHEAPER PRICES! The bad: I always spend between $30-$100 - when i visit - and that is NOT CHEAP for me .. THIS PLACE STILL REMINDS ME OF MERVYNS AND BRINGS ME BACK TO HIGH SCHOOL AND MIDDLE SCHOOL BACK TO SCHOOL SHOPPING DAYS .. HAHA AND THAT WAS A LONG TIME AGO. - OVERALL - GOOD EXPERIENCE! GOOD THING THEY REPLACED MERVYNS. read more

Burlington - Department Stores Near Me - Pinole, California

I like the Burlington chain in general. I used to not go very often though because the one in Concord seems to be a trash can, the SF and Antioch stores are good but too far away. So I'm happy there is one in Pinole now. Biiiiiig store with lots to choose from. I'm happy to have one nearby now. read more

Burlington is actually a great store if you are looking for casual clothing with great prices. The store is very comfortable and welcoming.

So the person that had checked me out was very sweet and did her job well. However the manager on duty sat there behind the counter and texted on her phone when she had a line. They only had one checker. She looked at us and everything. I had just paid a good amount of money at this store then she had the nerve to accuse me of stealing. I told her to look at the cameras. I'm also a general manager of a different business and I'll be taking my business to the next Burlington because of her. The store was a complete mess. They also have had their fitting rooms closed for months. Iv been coming to this store for years. There's definitely something she could have been doing then sitting on her phone in the same spot for over a hour of my shopping there. The only reason this is two stars and not one was because of the sweet girl that checked me out. Heads up for corporate. Hire people that want to work! read more

Name brands. Good to great prices. Decent selection. Almost always have my shoe size, which can sometimes be hard to find. Yay! I'm definitely a fan =) read more

Burlington - pretty flower flip flops :-) - Department Stores Near Me - Pinole, California

I can see that a bunch of people have written a Badd review on a girl named Raquel .r Very rude young lady She doesn't know a thing about customer service Just because She have that title as a manager she thinks she can Just talk to People any kind of way she feels like I will not be returning back to this Location somebody from up top Needs to retrain this lady read more

Jesus, I will ONLY shop here for my work attire and dress clothes (when I don't feel like hitting up Macy's) always great bargains and great deals. But customer service? They'll leave you alone. The cashier I had that rang me up almost had me seconds from walking away and screaming my head off without purchasing anything. I kid you not, it must've took her 10 minutes JUST to ring up 2 pairs of shoes, 3 jackets, 5 socks. I'm being very generous on the 10 minute mark. Every scan and throwing it in the bag made me feel like I was apart of a hidden camera reality show with how slow she was. Meanwhile cashier next to me rung up 5 people with the quickness. You have to be freaking kidding me. Show a sense of urgency, speed of checkout. I work retail and it's not that hard. read more

That's really 2 1/2 stars! I found what I needed!! the entire outfit including theses delicious Candy Red Guess Pumps... BUT there was noticeably large scuff on the right foot. I asked if I can get a small percent off the Manager;that was obviously hired by family because of her nonchalant disregarding no eye contact attitude didn't even have the decency to walk over to the register, look at the product and evaluate it before she practically waved it off as less important before saying 'no' to ANY percentage (5% would have shut me up ) and quick to just damage it out. granted the shoes where not expensive and I did still buy them b/c I have my special shoe place but customer service should be what you live for wile your on the clock REMEMBER THAT ! At least try ! read more

Burlington - Beautiful shoes, scuff is almost out - Department Stores Near Me - Pinole, California

I visited the Pinole, CA store yesterday to make a return on a pair of unworn shoes I had purchased on December 2nd. The cashier was not able to give me a credit back to the debit card I used. I had asked to speak with a manager to have it overridden. It had only been 2 days beyond the 30 day limit and with travelling and the holidays I was not able to make it in sooner. The cashier advised that there was the option for the manager to override the decision but I would have to wait for her to come up to the front to see if she would be willing to do that for me. When Wendy, the manager on duty, arrived at the front instead of helping me she went over to another cashier and began counting items out of a shopping cart. That cashier at the other register had no customer at the time but instead of Wendy assisting me she had me wait for over 10 minutes for her to finish counting. When she finally did saunter over she jumped into how she wasn't going to override the decision and that I was not able to get my $27 back. $27!!!!! She then proceeded to tell me that the returns were actually extended till the 4th for transactions that were done in November and December. According to my calendar yesterday was the 4th!!!! I told her that and also said that I had made my purchase in December. She then back tracked and told me that no, no, no that it actually meant the last day was on the 3rd and it meant I could only return up till the 4th and not on the 4th. This type of service is ridiculous and unacceptable - twisting words and advertising to benefit from a $27 return. People travel for the holidays, are with their families and making returns right after the new year is not always convenient. The worst customer service experience I have ever had! I have shopped quite a bit at Burlington and to know that the company is pinching pennies over $27 is by far the biggest slap in the face as a consumer! It would have been an easy decision for her to override and keep the customer happy but instead she decided to get over on her customer for a measly $27!!! I am embarrassed for them that they have have these types of managers under control of their retail locations and am very upset I have dumped thousands of dollars into shopping with their company for this kind of treatment. The store was an utter disaster. Boxes and clothes racks all over the place at the front registers. It was literally and obstacle course of things in the way just to get up to the register. There were socks and articles of clothing and empty boxes on the floor. It was a mess. I should have known there was going to be trouble when I walked in. The associate at the register even said to me "She is literally the worst manager". That speaks volumes to me. read more

This place is horrid.....there are no coats....yet it is called Burlington Coat Factory..... I am so upset that I drove through 20 mins of traffic for no coats. But they have a decent selection of costume jewelry and stilettos if anyone wants to go out. Just don't buy any of the dresses. read more

Burlington - Department Stores Near Me - Pinole, California

I have never liked Burlington Coat Factory stores and that is mainly because their stores were always so messy! Things everywhere, not organized at all, stuff on the floor, literally looked like a mosh posh of junk! Since this store was opened, I never really the desire to go in, but one day I did, just because I was curious. To my surprise (the first time I went), everything was decently organized, not to crowded, decent selection, quiet atmosphere to shop in, which I enjoy. I was here about 2 days ago and this place looked like it was hit by a hurricane. They must have changed management or something because this place was a mess! I went here to look at their baby selection - which was crazy messy. I seriously wanted to reogranized everything because I am such a neat freak. It took me up to an hour to find pacifiers and pacifier clips (which where $1.99! can't beat that) and all the pacifiers were up high where no one can reach them, it's like why put them up there?! The play yard selection was crazy also, pieces missing and all over the place. Crazy crazy crazy! Most of the employees there seemed really ghetto and didn't seem to do anything. There was this one guy, who looked like some assistant manager (I hope not), I ran into him twice and he was just wandering around the shoe section area aimlessly like he didn't know what the hell he was doing there! I was like geez, can't you see the stuff that needs to be done around here?! Check out this time around was lame! Super long line, one register open, taking her sweet time. Customer service finally opened 2 other registers. Customers acting ghetto and impatient. I won't go here unless I really need to or if I happen to be in the area. Don't get me wrong the prices are decent but be prepared to be there for awhile to find something decent. Missing prices, things on the floors, long lines, open packages, things missing. Check the item well before you purchase! On a brighter note, they had a decent size selection of diaper bags if any mommy's are looking for one! :) read more

There seems to only be one cashier here today, despite a line that's very long and several employees working within the store. When customers asked the young man to call for backup, which he did several times, nobody ever came. Finally, the assistant manager, Saida, came to cashier but was very rude when asked why it took so long to get another person to help. She said she only heard the call once despite the rest of the store hearing it many times. Not great customer service. Not quick customer service. Not much of anything. read more

I needed a baster for roasting my 15-lbs. turkey. Target didn't have an inexpensive baster, so I bought one at Burlington for $3.50 with a 20% coupon. Sweet~ read more

This location should be called "Burlington anything but coats factory". Large store only 4 short racks of coats and even then the selection was BAD. Store was dirty too. Ended up at Macy's finding a better deal on much better coats. read more

If I need household items, I check this place first before I head to main stream store. Most of the time I find what I'm looking for 50% less compared if I buy it at regular retail store. Not only household items buy clothes, shoes, toys etch. Went to Kohls to buy a meat tenderizer and they have it on sale for $19.99. I held back because of the price. Checked Burlington and they have it on sale for $6.99! This is just one of many experience I have with Burlington. This particular Burlington is huge, well lighted, clean and well stocked. Some discount stores are a mess! Huge parking both for bikes and cars. Friendly staff. Your wallet and charge card will love this place. read more

Great prices. You gatta hunt and look for sizes placed in the wrong section. Employees don't seem too happy. read more

Burlington - From parking lot - Department Stores Near Me - Pinole, California

I've been coming to this Burlington Coat Factory for many years now. I used to love it, they had great deals and all kinds of things to choose from. Nowadays it's hit or miss. Seems like there's not a whole lot to choose some days and others there is abundance. In fact my husband sits out in the car now and won't even come in because he feels the men's selection is so poor. In the past he came in regularly and did find some pretty good deals. Today there were quite a few things to choose from. Some of the items I looked at purchasing had holes in them so I actually didn't end up buying anything. I'll keep trying because of my past shopping success, I got great brand names for awesome prices. Currently I would liken this Burlington coat to a Goodwill Thrift Shop that is higher in price. read more

Wow. This Burlington is by far, one of the worst locations I have ever frequented. The only reason I continue to come, is because of their deals. This location always has a limit of TWO cashiers, while other employees are doing other things like collect hangers, or count customers in line, instead of making the lines go faster. On Christmas Eve, I needed to grab some last minute gift bags. Normally, I would not be running around on Christmas Eve, but it was crunch mode and everything else was closed. It was 8:45 pm and Burlington's Store Hours said 9:00 pm but to my surprise the door was locked. When I asked to speak to the sales associate who was standing at the door, he told me that they had to close at 9pm and everyone, including employees had to be out of the store by 9:00 pm. Customers that were exiting around this time said they were yelled at and forced to finish their shopping immediately so they could close the store and be out of it by 9pm. My issue wasn't the fact of closing on time, but more so the fact that if your store hours say 9 pm, that's when you close. If they needed to be out of the store BY 9, then their store hours should have said 8:30 or an earlier time. There's no way they could have closed up and counted their drawers (like all retail stores have to do, regardless of holidays) by 9pm. When I asked the sales associate to speak to a manager, he stated the manager wasn't there, which doesn't seem honest. The associates name was Aries and the Managers name was Devina. I will not be frequenting this location again. read more

I dunno. I have had good luck a this place lately. I have been shopping for a couple of particular items, on a budget. I have an item and a price in my head. I go to this place - and there it is. For instance, I needed 2 lamps. K-Mart had them for $19.95 each and they weren't quite right. Burlington had identical ones in white - which was what I had in mind - and they were $9.95 each. Yay! Checkout was nice too. Next I needed some of those plastic milk crates I never thought I would buy. I needed 3. Well, I went to somewhere and they had 2 black ones for $10.99 each. Darn. I went to Burlington and they had 3 in the color blue I have in my kitchen and they were $5.99 each!! Score! I was high at that point and started looking for a baby outfit for some friends who are "green" and natural concious. I noticed every single baby item they carried was made in China. That was disappointing (mostly because the companies appeared to have all sent their manufacturing overseas). So i didn't buy anything for them. But i did get an umbrella and gloves. Again, nice checkout. That can make or break your experience, ya know? read more

When I first saw the store opened, I was in awe. The entire section of the parking lot was packed! It's almost chaotic. I parked a good distance and walk to the store and the line to the cash registers were atrociously long. But just like the Burlington Coat factories in SF, they have all the brand names -Ecko, Calvin Klein, Polo, Sean John, Hilfiger, South Pole, Geoffrey Beene, Rocawear, London Fog, Nike, Reebok, Adidas (notice I did not go to the women section). All these brands cost half if what they cost in regular department stores. So you can sport brand names for cheap. The service is great. The staff go out of their way to explain and show you where the items are even if they are in the middle of sorting items thrown all over the place by shoppers. There are only 2 reasons why I couldn't give them 5 stars. First is selection. I tried to look for my size in the dress shirt department but they only have 2 colors. A staff says they are trying their best to make sure they get as much as they can to stock every size...and I understand is the first week so I will wait until next week. The second is they haven't hired a tailor yet for their suit department. The suits are priced super cheap and I wish they have a tailor in hand to make alterations. Overall it is a great idea to open this because with this economy, this store gives everyone the opportunity to buy brand name items without breaking the bank. read more

This store use to be a place I would shop often but over the last 2 years it's become such a disgusting mess I have choose to shop at other discount stores in the area. I don't know who manages the store but they need to take a bit more pride and get that place cleaned up. There are shoes all over the floor, make up and hair products piled on top of one another, the Houseware dept is just as bad as the make up section. I guess Burlington Coat Factory HQ doesn't send anyone to check on their locations, it's a shame. read more

Today I was at the Burlington coat factory I must spend more time in line did I did shopping list more lines to allow the people to come in and out within literally fashion read more

Excellent customer service great prices good selection large store great clothes. They have fantastic kids selection no matter what age and a large selection of wemons clothes read more

Burlington store in Pinole Ca. Would not return their items without a receipt even if tags are attached and you just want to exchange for a different size. Happy I had used my card so they were able to find my purchase otherwise I would be stuck with items that I can't use... All I wanted to do was exchange for a larger size. I will not go back into that store read more