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    Burlington

    2.8 (6 reviews)
    Open 9:00 am - 11:00 pm

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    Boot Barn

    Boot Barn

    2.7(7 reviews)
    0.6 mi

    I was thoroughly impressed. For a non boot wearer to be sized and fit into a new pair of boots. All…read morequestions were answered and Carson was professional and friendly. The new boots fit great and are very comfortable

    Our sales person was absolutely amazing. His name was AJ. He spoke to us immediately as when we…read morecame in the door. He helped my husband shop for his work boots, and my husband did choose a quality pair upon AJ's suggestion however, the problem began when the manager Don realize that there were African-Americans in the store. She made sure to come over and speak to us and ask us was there something that we needed not could she help us or were we being helped but was there something that we needed mistake number one after my husband chose his boots and we walked to the front aj started to ring my husband up, Don made sure that she made a V line back to see what our purchase was and how we were cashing out when AJ informed her that we had everything taken care of and that my husband was a state employee and he had a voucher at that point in time, she informed us that we needed to show her his work ID or some form of credential to prove that he was who he said he was, and that the voucher was actually written to him. Now this may be store policy that's perfectly fine however we have shopped over at the McDowell store for years for work boots and they've never asked us for any form of identification. They've made sure that we had our voucher, we signed our name and we took our boots and we were finished however, Don wanted to make sure that we weren't using our brother or sisters voucher to obtain boots through theft. It was highly insulting for the underhanded accusation as well as to make it your business to come over and ask us what we needed as if we didn't have the Wright or the finances to shop in boot barn at this point if you can't treat African-Americans like regular human beings that have the right to shop at a place and that we do make money and don't have a problem spending it especially not when it comes for work. There's definitely a problem she definitely needs diversity training. Let's not assume that everyone that enters an establishment that is African-American is there too cause a problem or there to steal thank you AJ for your service you were absolutely amazing however Don do better next time.

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    Burlington - womenscloth - Updated May 2026

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