I have so many complaints it's hard to know where to start. Read to the end and I'll tell you where…read moreto go instead. I've been in this shop three times. Each visit, the staff, including the owner, acted as if helping customers was an inconvenience. Just not welcoming or friendly. I've heard the same canned sales pitch every time: "These look great, they're our most popular, they sell out quickly. Jody, order some more." Then Jody replies, "I tried, we can't get them." It doesn't sound pushy until you've heard it over and over , then it absolutely is. First visit: I stopped in to look around. No greeting. No offer of assistance. Nothing. Second visit: I came to buy. I have a difficult right foot, and the owner seemed visibly frustrated. He said we needed to go up a size. I told him they were slipping and too big. He gave me a heel pad and said, "That's as good as it's going to get with your foot," and insisted they were fine. He also sold me an orthotic insert I later found on the manufacturer's site for half the price. The heel pads peeled off the moment I put my foot in the shoe. When I returned them, Jody actually wrote on the credit slip: "Too Big???", question marks included. Completely unprofessional. Third visit: I went back to use my credit. Same cold vibe, no greeting, no offer to help. When I asked for a shoe in my size, Jody said, "I don't think we have them," then came back empty-handed. I asked for a different color -- she got it but clearly wasn't thrilled. I tried another style that apparently ran small, and instead of offering to grab a larger size, she said, "Yes, they run small," and stood there. I had to ask for a larger size. To top it off, she and the owner (they are a couple) were arguing in the back room -- loud enough for everyone to hear. Then when another customer who had just purchased a pair of shoes politely said she'd just like to look around, they flatly told her, "No, we're closed." Not "sorry, we're closing up" or "please come back tomorrow." Just no. Now that I've finally used my store credit, I'll never go back. If you want real service -- friendly, patient, and professional -- go to the other store in Surpise on Grand Ave. The owner there runs several successful stores, and the staff actually want to help you. With a smile.

I wish I could give negative stars. this business is such a scam. Went there and bought orthotics…read moreand didn't notice they were $150 and she charged a credit card fee. I looked up the same insoles online and they cost $64. Her and her partner refused to refund me even though it was within a few hours of buying them. Needless to say I will not be returning and really do like to support local business but not this one. Horrible experience. Expensive lesson.

Good selection. Okay prices. Friendly staff. I'd shop here again. Now I have to pad this review so…read moreit'll get posted.

This is a follow up-I had a great experience at my recent visit to dsw!…read more Great shoes & even better customer service!

Very attentive and helped me obtain a new pair of metatarsal boots and re-sole my old boots. Will…read morebe back for sure next time I am in need.

There was a super friendly gal in the store today. She answered all my questions and was…read moreknowledgeable. This store surprisingly gets quite busy. My husband and I have driven by here many times and he was not interested in stopping. He felt they were too expensive. Now that he purchased a $259 pair of work boots maybe this would be an option now that he is investing more in comfort. They have quote a selection in this tiny yet cozy store. I am curious to see what $45 socks feel like in his work boots. They also have a insert area I would like him to check out. Their boot care products were reasonably priced. I was surprised see belts, wallets, and a large selection of socks as well. Definitely coming back for the foot inserts with him.

While doing some shopping in the area, I stopped by Famous Footwear. This location is in the…read morePrasada shopping center next to Kohl's, PetSmart, Bath & Body Works, and Buckle, along with many other stores and restaurants nearby. If you're looking to shop in this area, you can easily spend the whole day here since there are so many different places to visit. There are even more stores across the street including Target and Old Navy, as well as additional furniture stores and shopping options. This Famous Footwear location is on the smaller side, but they still have a decent selection of shoes. They often run sales, and it's worth checking out their clearance rack for even more savings.

Decent place for shoes. They carry the latest in some of our favorite brands. I wouldn't say they…read morehave the lowest prices. The name brands we shop only have their own sales anyway. Always clean and well organized. I have always liked their selection of running shoe selection. Sometimes I get lucky and find a nice pair of sandals. Decent selection for kids, but often out of our girls sizes.

Illegal needy there at 8 pm, the door and website said close at 9pm. This unbelievably rude…read moreemployee opened the door and said we're closed and slammed the door shut in my face. Meanwhile there were 5 other parties walking around shopping. I went in anyways and continued to look for the items I drove there for. Absolutely disgusting and rude. Don't ever shop at this location.

My son and I went to purchase new shoes and we went to Shoe Palace on Northern. We walked in and…read morethere was only one other woman inside of the store and two employees just standing behind the counter chatting. No one greeted us or asked if we needed any help. We continued to walk around the store and still no one said a word to us so we left. I don't know what is going on with businesses today but it just seems to be the policy to ignore customers. I will not give my business to anyone who ignores their customers that bring them business. It's right down rude! So, if you're ok with rude to no service this place is for you other than that do not buy from Shoe Palace.

I had ordered a shirt for my daughter in the morning and headed to the store that evening to pick…read moreit up 15 miles from my home. At pick up I was informed my order had been cancel and that I should have received an email. Checked my email no email was received and my account has my current email on file. I asked to speak to a manager. A woman manager approached me, I explained what occurred. She was beyond rude. She advised me no one had told me to come to the store. I will no longer be shopping at Kohls.

I arrived at 9am. I had a question, so I walked up to the returns desk, where two employees were…read morelaughing and talking. As soon as I approached, they gave me an annoyed look and didn't say hello or good morning. I was holding my amazon box and one of the employees just said "that goes to the left of the store, sorry."

I have a friend with special needs. She cannot go into a store because of her medical issues. The…read moreGM, Bree, set up a special appointment for my friend and hour BEFORE the store opened and she met us in a shaded area beside her store. She set up chairs for us and then she brought out her measuring devices to find what shoe size and style were best for my friend. THEN Bree brought out several pairs for her to try. She let my friend walk around in the shoes to make sure they felt right and accommodated her needs. I have not enough words to express our gratitude for the extreme effort Bree went to in order to assist my friend in buying the best shoes for her. I will now be a loyal customer myself and tell everyone about the kindness and care we received at this store.

I'd give this shop six stars if I could! We've been going here for years to equip our runners with…read morethe absolute best selection of runner's gear I've found in the Valley. Absolutely fantastic customer service... EVERY SINGLE TIME!!! You can expect them to happily receive you, size you, and then fit you for the perfect shoe for your running needs. And trust me when I say this, they know the sport and can advise you on every nuance you require!

I wouldn't normally review a shoe store, but the cleanliness, organization, and staff friendliness…read morewere beyond other Skechers I've shopped at. I walked in, told the young lady working there what I was looking for, and she pointed me to the exact item I ended up purchasing. They happened to be having a "Buy One, Get One 50% Off" sale, so my wife picked up a new pair of shoes as well. Overall, a fantastic experience!

Dirty bathroom that has not been serviced in a very long time! Both men's and women's no seat…read morecovers, no toilet paper.