I have so many complaints it's hard to know where to start. Read to the end and I'll tell you where…read moreto go instead. I've been in this shop three times. Each visit, the staff, including the owner, acted as if helping customers was an inconvenience. Just not welcoming or friendly. I've heard the same canned sales pitch every time: "These look great, they're our most popular, they sell out quickly. Jody, order some more." Then Jody replies, "I tried, we can't get them." It doesn't sound pushy until you've heard it over and over , then it absolutely is. First visit: I stopped in to look around. No greeting. No offer of assistance. Nothing. Second visit: I came to buy. I have a difficult right foot, and the owner seemed visibly frustrated. He said we needed to go up a size. I told him they were slipping and too big. He gave me a heel pad and said, "That's as good as it's going to get with your foot," and insisted they were fine. He also sold me an orthotic insert I later found on the manufacturer's site for half the price. The heel pads peeled off the moment I put my foot in the shoe. When I returned them, Jody actually wrote on the credit slip: "Too Big???", question marks included. Completely unprofessional. Third visit: I went back to use my credit. Same cold vibe, no greeting, no offer to help. When I asked for a shoe in my size, Jody said, "I don't think we have them," then came back empty-handed. I asked for a different color -- she got it but clearly wasn't thrilled. I tried another style that apparently ran small, and instead of offering to grab a larger size, she said, "Yes, they run small," and stood there. I had to ask for a larger size. To top it off, she and the owner (they are a couple) were arguing in the back room -- loud enough for everyone to hear. Then when another customer who had just purchased a pair of shoes politely said she'd just like to look around, they flatly told her, "No, we're closed." Not "sorry, we're closing up" or "please come back tomorrow." Just no. Now that I've finally used my store credit, I'll never go back. If you want real service -- friendly, patient, and professional -- go to the other store in Surpise on Grand Ave. The owner there runs several successful stores, and the staff actually want to help you. With a smile.

I wish I could give negative stars. this business is such a scam. Went there and bought orthotics…read moreand didn't notice they were $150 and she charged a credit card fee. I looked up the same insoles online and they cost $64. Her and her partner refused to refund me even though it was within a few hours of buying them. Needless to say I will not be returning and really do like to support local business but not this one. Horrible experience. Expensive lesson.

Good selection. Okay prices. Friendly staff. I'd shop here again. Now I have to pad this review so…read moreit'll get posted.

This is a follow up-I had a great experience at my recent visit to dsw!…read more Great shoes & even better customer service!

Very attentive and helped me obtain a new pair of metatarsal boots and re-sole my old boots. Will…read morebe back for sure next time I am in need.

There was a super friendly gal in the store today. She answered all my questions and was…read moreknowledgeable. This store surprisingly gets quite busy. My husband and I have driven by here many times and he was not interested in stopping. He felt they were too expensive. Now that he purchased a $259 pair of work boots maybe this would be an option now that he is investing more in comfort. They have quote a selection in this tiny yet cozy store. I am curious to see what $45 socks feel like in his work boots. They also have a insert area I would like him to check out. Their boot care products were reasonably priced. I was surprised see belts, wallets, and a large selection of socks as well. Definitely coming back for the foot inserts with him.

While doing some shopping in the area, I stopped by Famous Footwear. This location is in the…read morePrasada shopping center next to Kohl's, PetSmart, Bath & Body Works, and Buckle, along with many other stores and restaurants nearby. If you're looking to shop in this area, you can easily spend the whole day here since there are so many different places to visit. There are even more stores across the street including Target and Old Navy, as well as additional furniture stores and shopping options. This Famous Footwear location is on the smaller side, but they still have a decent selection of shoes. They often run sales, and it's worth checking out their clearance rack for even more savings.

Decent place for shoes. They carry the latest in some of our favorite brands. I wouldn't say they…read morehave the lowest prices. The name brands we shop only have their own sales anyway. Always clean and well organized. I have always liked their selection of running shoe selection. Sometimes I get lucky and find a nice pair of sandals. Decent selection for kids, but often out of our girls sizes.

Illegal needy there at 8 pm, the door and website said close at 9pm. This unbelievably rude…read moreemployee opened the door and said we're closed and slammed the door shut in my face. Meanwhile there were 5 other parties walking around shopping. I went in anyways and continued to look for the items I drove there for. Absolutely disgusting and rude. Don't ever shop at this location.

My son and I went to purchase new shoes and we went to Shoe Palace on Northern. We walked in and…read morethere was only one other woman inside of the store and two employees just standing behind the counter chatting. No one greeted us or asked if we needed any help. We continued to walk around the store and still no one said a word to us so we left. I don't know what is going on with businesses today but it just seems to be the policy to ignore customers. I will not give my business to anyone who ignores their customers that bring them business. It's right down rude! So, if you're ok with rude to no service this place is for you other than that do not buy from Shoe Palace.

I had ordered a shirt for my daughter in the morning and headed to the store that evening to pick…read moreit up 15 miles from my home. At pick up I was informed my order had been cancel and that I should have received an email. Checked my email no email was received and my account has my current email on file. I asked to speak to a manager. A woman manager approached me, I explained what occurred. She was beyond rude. She advised me no one had told me to come to the store. I will no longer be shopping at Kohls.

I arrived at 9am. I had a question, so I walked up to the returns desk, where two employees were…read morelaughing and talking. As soon as I approached, they gave me an annoyed look and didn't say hello or good morning. I was holding my amazon box and one of the employees just said "that goes to the left of the store, sorry."

I was referred to Tortoise & Hare Sports by a friend. I really appreciated how my Sales Clerk,…read moreEben, helped me in finding a new pair of shoes. We discussed my feet issues. I got my feet measured/fitted for shoes. I tried on two different brands, the Brooks Adrenaline GTS 25 and the Hoka Graviota 6. I have extremely flat feet and so I need wide shoes. I had such a hard time deciding that I splurged and bought both of them. I also got a Runpro insole insert which is for comfort & support. This way I can alternate shoes: wear one pair one day and switch to the other pair for the next day. I'm so glad I went there for new shoes. I really needed the new shoes! As you get older your needs change in what you need to have good supporting tennis shoes for walking and exercising. This will be my new store for buying tennis shoes.

Everything was excellent, store displays and cleanliness, selection of items, Carissa (sp?) was…read moreVERY knowledgeable, patient, and friendly. We have already returned. I'm hard to impress but this store has it all. Location was not what I would have picked for my business, but the store was FULL of customers. Pricey, but you get what you pay for. I bought Hoka's.

I went to Skechers today to buy a couple of pair of shoes. I was a little reluctant to go after…read morereading some of these reviews, but I really wanted to buy some sketchers so I went. The store was very organized and I picked out a couple of pair of shoes, but the size was wrong. So I looked for an associate To get some help. I went up to this young girl and she looked up at me with a smile on her face and said "can I help you? " I said yes I need to find these shoes but in a smaller size she said "I'll help you with that " her name was Amanda, she went above and beyond helping me, climbing that ladder finding the right sizes searching for the other pair of shoes throughout the store. She was a young and professional person. She is definitely an asset to your company and gives great customer service. I will definitely tell my friends and family about the nice service that I got there and the beautiful shoes that I bought.

Dirty bathroom that has not been serviced in a very long time! Both men's and women's no seat…read morecovers, no toilet paper.