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    Burlington

    2.3 (25 reviews)
    Closed 9:00 am - 10:00 pm

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    Tell me you've given up without saying you've given up
    Robert S.

    I consider myself good with words but there is no one on this planet creative enough to find something positive to say

    Outside
    Krissm A.

    Open just a few months ago, this is a big store that has clothing wear, home essentials to big and Tall clothing! You can find a good deal here if you look. Located next to Ross and David Bridal store is clean and organized. Staff also helped with a return but couldn't take care of it due to my lack of information but the thought of having them to help was very kind!

    All pretty and new
    Claudia C.

    Eh. It's a very new store but there isn't a lot of stuff there. It's all clothes and some of the other stuff. I was looking for more furniture than clothing. Not bad but not great. Maybe they will get some more shelves and such in later.

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    7 months ago

    Helpful 2
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    2 years ago

    Helpful 1
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    3 years ago

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    Photo of Dianne C.
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    3 years ago

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    1 year ago

    Helpful 1
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    4 years ago

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    Photo of Rita T.
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    3 years ago

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    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
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    2 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    3 years ago

    Helpful 0
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    9 years ago

    Helpful 1
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    9 years ago

    Helpful 6
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    4 years ago

    What's the point in having a phone line if none of your associates can answer any questions?

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    9 years ago

    Helpful 2
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    10 years ago

    Helpful 1
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    7 years ago

    So selection has improved ever so slightly. So has staffing. And u can still feel eyes in u at all times. But not as bad I guess.

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    5 years ago

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    Photo of Really C.
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    8 years ago

    Helpful 1
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    10 years ago

    Helpful 0
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    6 years ago

    Helpful 0
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    10 years ago

    Helpful 1
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    Photo of D B.
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    9 years ago

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    Photo of KM H.
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    10 years ago

    I guess they opened earlier then their expected opening date. It is very nice and clean. There were lots more to choose from here.

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    Ross Dress for Less - How cute!

    Ross Dress for Less

    1.7(75 reviews)
    0.1 mi
    $

    This is a really clean, really nice Ross. It has an ENORMOUS kids' section. I mean it's like half…read morethe store, it feels like. Clothes, toys, an entire wall of shoes, all the things for kids. The other half has the usual for the rest of us lol. Much nicer Ross than many if not every other I've visited in the region. Of course, marked down prices. Friendly staff.

    1 star for this Ross Store…read more I purchased a pair of pliers on May 12, 2026, and after a few uses, I returned it on May 28, because the latch broke--likely due to poor material quality. When I tried to return it, the staff member, Marcel, accused me of breaking it myself, despite my explanation that it was already defective. She even questioned why I hadn't returned it earlier, as if I would return a perfectly working item. This entire experience was unprofessional. Marcel's handling of the return process was poor, and I wish she had better training in customer service. Otherwise, she would probably be better suited in the back room organizing clothes, as she is simply not competent in serving customers. I'm sharing this with my 115 million Google readers to warn them. Because of this, I will not be returning to this store. Additionally, this woman took the defective plier and did not give me my refund. I was also not provided a new return transaction receipt showing the item was processed back into inventory. I was only given my original receipt, so I am unsure whether the return was properly completed in the system, even though the product was taken back. She just gave me the old receipt back and no money was given. Usually, after a refund the cashier would give a new receipt along with the old and the money for the refund. It's about $7.00, so I guess she can keep it, but I will not be returning. This was honestly one of the worst customer service experiences I have had at a Ross location. What made the situation worse was the attitude and lack of professionalism during the interaction. Instead of trying to resolve the issue calmly or assist a paying customer, I felt like I was being blamed and dismissed over a low-cost defective item. Customers should not feel uncomfortable or accused when returning a broken product that clearly failed after normal use. I understand store policies exist, but there is also a proper way to speak to customers. A simple explanation, professionalism, and basic courtesy would have made a big difference. The way this situation was handled reflects poorly on the store's management and customer service standards. The worst service I ever had from this Filipino (Asian) woman.

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    Ross Dress for Less - Accessories

    Accessories

    Ross Dress for Less
    Ross Dress for Less - Cool shower curtains

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    Cool shower curtains

    JCPenney - Paul Mitchell Shampoo One - Travel Size

    JCPenney

    2.4(99 reviews)
    0.9 mi
    $$

    First the bad, walked in to find something specific. I asked a lady for help who was putting away…read moreclothes in the women's section. She could care less, didn't want to talk to me. Thankfully she pushed me towards the jewelry section to get an answer. The good.....Anna, behind the jewelry counter has the BEST customer service. I was not in the market for jewelry but walked out with 2 rings just because of her. I had no idea JCP had fine jewelry and wouldn't have known without her engagement. Anna, has made me a JCP customer again. She alone is carrying that store. I'm really hoping that is her name. She was working on 4/1 around 11am.

    JC Penney still has the same vibe from when I was growing up. That's good or bad depending upon if…read moreyou are a JC Penney shopper! If you know who you are, then you know who you are. I am not a JC Penney shopper now that I'm grown up and Mom is not buying my clothes anymore lol. What I DO go there for, always, is draperies. JC Penney has never let me down *yet* for window coverings. Go downstairs to the basement floor and there is a generous selection, including many blackout curtain choices, rods, and etc. Keep a lookout for the topnotch window covering sales as that will save you a lot of money. Also, check for anything marked down - we got some perfectly respectable curtain hooks for half off. As per above, the store is a bit tired, but the window coverings are worth the trip. So it turned out we didn't need those marvelously priced curtain hooks, though, and returns? Well, let's just say that they have a way to go before their returns process can keep up with other stores. There is a miniscule counter by the south doors, only one person working it when I was there, a long line doing both returns and pickups, and a single customer returning about 6 different trips worth of items. In other words, depending on your luck, expect a wait. Service both at returns and at draperies was immaculate, however. The woman at returns was heavily taxed by the said customer and never lost her charm for a moment.

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    JCPenney - Lp(loss prev) to the L is always following me when I shop here. He only follows the Black/African customers.

    Lp(loss prev) to the L is always following me when I shop here. He only follows the Black/African customers.

    JCPenney - Pullon Pants

    Pullon Pants

    JCPenney - LP came outside right after I left. I used to work here and it's disgusting that I can't shop in peace. DON'TT SHOP HERE.

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    LP came outside right after I left. I used to work here and it's disgusting that I can't shop in peace. DON'TT SHOP HERE.

    Burlington - deptstores - Updated June 2026

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