How the heck do you give this business only a three and a half Stars? I just had a great experience not just because they helped me as a customer but all the little things added up, Customer service asking certain questions and answering certain questions and being patient with the process and I know some dealerships it's all nice bright and shiny but you just felt like it was a family experience. read more

Burlington Used Car Superstore - Burlington used car superstore - Used Car Dealers Near Me - Burlington, Washington

I've now bought two cars from BUCS. My 1st was an Audi Q3. My 2nd is a Tesla model S 850D The very first night with my Tesla it was unfortunately vandalized with a BIG "D" the. The lights and steering went heywire. I call Tony Bravo our car dealer and he went above and beyond for my car to be serviced. I was even given a loaner while my car was being repaired. Took a few days but since its return I've been the epic. Tony Bravo you got my five star review read more

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getting the truck was very easy of course it was.they wanted to make some money I wanted a new truck and then a week and a half later truck broke finally managed to get into a shop that would actually do quality work and there was water in the fuel filters there was a bunch of water in the tank because of them not doing a proper fluid check like they said they did on the Carfax so $4500 later the injectors went out because of that corrosion $8000 and they told me they will not pay for it because it's my fault that there's water in the fuel. You may think u bought as is yeah a running driving truck that had been properly inspected. How is it possible for anybody to get enough water in the fuel to corrode injectors and burn up a lift pump it's not possible in that short amount of time so my recommendation is I would not buy a vehicle from them they make it great but as soon as something's wrong with it, they have no idea and they blame it on you. It's your fault. and they will say they're more than willing to help. what they mean by that contacting your warranty company and ask is this covered or not then what they tell you they can't help you worst experience I've ever had in my life and it probably will be the worst for the rest of my life read more

bucs is not customer friendly at all. i have been in twice in a year an had to leave due to hostile, overbearing manager, an the other day with a very poorly mannered salesman. wanted to look at a convert mustang they have on lot, but couldn't get past the salesman with piss poor manners, so, i left. perhaps never to return. read more

I have called them 4 times to speak with someone who would be able to send me information about my loan, and each time I'm told the finance person isn't in, ok? Send me to your manager? "Hes busy right now", every time. "we'll have him call you back when he has a moment", *never calls back*. Listen, you guys locked me into a loan you knew was outrageous but I was young and dumb and you wanted a sale. Now I'm older, and getting financially screwed because of you, and you can't even do the bare minimum of emailing my paperwork so I can try to unscrew myself? Class acts. read more

i DON'T RECOMMEND ANYONE TO HUY ANYTHING HERE. horrible customer service they fail to answer, call back, give factual information, they sell junky shit it's very unprofessional in there the sales guy talked abt his ex wife after we brought up where we lived and gave us his whole life story one of the mangers was walking around like he was on something they constantly yell in their trailer to each other sold me a truck with a bad tranny and faulty ac unit yet to receive it and the mileage on the carfax has only been increasing it's been 3 weeks stay away. read more

They sold me a car with air conditioning problems . They sell their stuff as is so they are not required to fix them .

5 star experience from these guys. Phil was an amazing personable salesman. Excellent knowledge of the vehicles. Very layed back comfortable environment. They were able to get a excellent interest rate as well. Would recommend this place to anybody in the used car market, as they are owned by harris ford. read more

Burlington Used Car Superstore - Used Car Dealers Near Me - Burlington, Washington

Do not buy here! Awful dealership in ALL departments from salespersons, sale managers, to finance managers. Larry the manager very rude and dishonest. read more

Love coming here even though I didn't have the best credit they still managed to help me get it into a vehicle that we needed to always grateful for having them in my corner, knowing that I can rely on them on getting a vehicle read more

Went to see Alyssa to help me with buying my daughter her first car for her 16th birthday!! I've already purchased 2 vehicles from Alyssa so I KNEW going back to her would be the best choice, and it certainly was! It's the best customer service I've ever had hands down! read more

Our salesman, Tony, was a nice young man that did a good job in presenting to us exactly what we were looking for. They were not willing to budge very much on the price and the "manager" kept telling us that he was losing money on this deal and couldn't go any lower. I'm sorry, but no proper business person loses money on a deal, or you wouldn't be in business. We did get the truck we wanted and it is in great condition and had it inspected the next day at our local Chevy dealership and they said it is in great condition. There is a problem that BUCS failed to tell us. The Chevy dealer told us our "new" truck was actually from Canada and the existing warranty is only valid in Canada. They informed us on a way to work around that, and we are in the process of that now. Would have been nice to know up front. read more

Sad to say that a deal was apparently bad price with extensive conditions not achievable. And a truly odd experience. we got out of it, thanks to the management. Still never received any paperwork which in and is itself is weird. but the sad part is the sales person did not realize his errors in language and tone at all. Good Luck. They seem to have good peeps too-just watch out. read more

I was really pleased with this place. It's rather down at heel but that's what I like. No time for the super fancy nonsense! They were upfront and straightforward and I love my Prius Prime. It's really cool. read more

In December, 2020 I bought a 2014 RAM 1500 Laramie Ecodiesel from BUCS. Not only did BUCS fail to disclose that the truck was a Canadian truck (ALL of the factory warranties became null and void as soon as the truck was registered in the US), BUCS failed to fix a recall prior to selling it, a recall for a part that RAM acknowledged could start a fire. I'm fairly certain BUCS knew they would have to pay for the recall (the extended warranty that came with a lawsuit settlement over the recalled part was ALSO voided by RAM) but chose instead to sell the truck knowing full well there was a danger of fire if it was driven before the recall was fixed. Since purchasing the truck it's been in the shop over 60 days with over $8,000 in out-of-pocket costs. read more

Please do not buy car from these people. They are scammers. They scammed my son and sold him a lemon for $ 23,000.00. The very next day the car had trouble took it back and they said they will fix it, but never did. I had not given them all that they needed for the financing and I told them that I am not going to, so they assured me left and right including the person that owns the trashy outfit, that they will take good care of my son and fix any problem that the Jeep had. They had the vehicle for one month and never did anything with it. they said they fixed it but did nothing but keep the Jeep parked. They have had the car longer that my son had a chance to drive it but they never fixed the problem. They are not trustworthy. Bought a service plan for the vehicle and they never even registered it for the service plan, I called them one month later to find out about the service plan and guess what...they still had not paid for it !!! Incompetent and disgusting how they lie through their teeth. Don't buy from these people they are unethical typical run of the mill textbook car salesmen. These people give honest car salesmen a bad reputation. They will steal your hard earned money. I am reporting these people . I should have earlier but I gave them the benefit of the doubt. Enough is enough....These are not good people! I only gave one star because it wouldn't let me submit my review...you people should be ashamed of yourself for ripping off a kid to feed your family! read more

The good things first: The guy in the shop put a lot of effort into rushing to get it detailed at the last minute (he tried his best) and the financing lady was cool. They should really give her a shot at sales. She was funny and friendly and took the time to explain things to me. The bad: First off, the sales lady starts out first thing talking about her how her baby daddy just got out of prison. Oookaaay. Then, she can't find the information on the car, where it is on the lot, knows nothing about the car, doesn't seem to know much about the business, had to get help from the salesman. Then, I tell them I am used to an old car where everything is manual and they just hand me a key fob and expect me to know how everything in this highly tech reliant car works. The salesman tells me that there are lots of YouTube videos that can help me figure the car out. I mention to the salesman that I am considering cheaper cars at other deakerships and he says we will do what we can to get you a good deal. So, I get back from the test drive and the sales lady's ex con baby daddy is there and so is her current boyfriend who looks like a druggy, sitting at her desk with drinks and snacks spread out. Pretty unprofessional. So, her boyfriend leaves and she hands me a piece of paper to sign. I was like I thought we were going to negotiate? She glares at me and says what are you talking about? I said I thought the guy said we would negotiate. She says I didn't hear him say that and this is just to acknowledge that you are aware of what the original sale price is. He will negotiate with you in a minute. Then, she instantly hands me another paper and I (yes, stupidly) signed it without question. She says ok, congratulations, you just bought a car. I said I thought we were negotiate. She gives me a hateful glare and says I don't know what you're talking about. Then, she says you put $5500 down so I don't know what the problem is. It made me feel like I was back in high school with a mean girl. What a shitty tactic. I decided to just accept it and move on because I really needed a car for work. Then, the day after I bought my car, the battery went caput. Their mechanic came to my apartment and replaced it. The next day, I discovered a pretty bad oil leak. They keep saying it was "residual oil". There is no way that there was that much residual oil. That thing left puddles all over for three days. I brought the car in and had them fix it on their last day of operation before closing due to the Covid outbreak. Then, the tire pressure light went off almost three weeks after purchase. When going to fill the tires with air I realized that the right front tire was dangerously bald. I called, the guy says he will tell the manager to call me back. I decided to take it to Les Schwab the next day because it is literally dangerous for me to be driving with a tire in that condition. Les Schwab says all tires should be replaced and should have been replaced before the car was sold. I had no choice because I am a health care worker and need to get to work. At this point, I wish I had gone to a different dealership. If you want to try this place, make sure you bring someone is assertive and knows about cars with you. A non assertive, trusting woman who knows little about cars like myself is easy to take advantage of I guess. The manager called me back the day after getting tires and scoffed at how I overpaid for tires, talked crap about Les Schwab, asked why I didn't go to discount tires who thry have sn account with (why should I know that?), stated that they "don't have a crystal ball" to see when something will go wrong on a car (a mechanic shouldn't need one for any of these issues), and basically told me that I am out of luck because I didn't go with a cheaper tire place. Absolutely terrible. read more

I'm gonna bet the 5 star people are paid actors. They sold us a rig that blew out it's engine in a few months then wouldn't honor their promise to so much as install a 4WD switch they said they would, even going so far as to say they weren't even the same people I talked to, that they were a whole new crew. Meanwhile the lady who we did deal with hid in her office while the rest all but walked around with groucho marx glasses on saying "Who us? No way." Several excuses before they told us the person who'd be doing our work was missing, was sick, then had a stroke, then said come on down and they'd try to get us into another vehicle. Wasted trip. That's when they backed out and tried to pull that "we're all a whole different crew now so previous agreements are null and void." Don't get pulled in with this bunch. Let bad business fail, as it all should. read more

I'm in the middle of purchasing a vehicle from this dealership and so far have been very disappointed. I called ahead to make an appointment to see a vehicle and when I showed up to my appointment (30 minute drive away) the car was not there. It was in Lynwood and they weren't able to get it that day. Additionally, I spoke several times to the salesman over the phone and he promised to call me back within 5-10 minutes at least five times and I never got a call back any of the times. I then put in an application for financing and was told I'd receive a response within 5-10 minutes. Once again I never received a call. Several hours I called and they said they would get to it tomorrow... Their car prices that I've seen seem good, staff are friendly however very unprofessional. read more

I started buying from BUCS 4 cars ago. My credit was garbage and I was unsure about the process of financing and purchasing a vehicle. Their service is impeccable and they have always been accommodating and never pushy. I've been able to establish and build credit as a result. 10/10 reccomend. read more

I have had the BEST experience recently working alongside Alyssa Stiller in sales here. She could not have been more helpful answering all my questions and matching me to the exact perfect vehicle for my son here at Burlington Used Cars. She was so patient with us and made the whole process so efficient. Thank You Alyssa !! We are so happy !!! read more

Do not buy here! Awful dealership in ALL departments from salespersons, sale managers, to finance managers. We already had an approval letter from our bank so did not need their finance but Phill (Salesperson) filled out a credit application himself without disclosing it to us which I later found out by viewing all the documents & realized that's why he was asking questions you would expect on a application but at the time when I asked him why all those questions? his response was "just for our records since we report the sale" but that was clearly a LIE. Also ran my credit to multiple banks when they never said they would do that, all that explains why they came back saying they can beat my bank. In addition, I canceled the GAP & extended warranty & they did not send reimbursement check within the time frame (60 DAYS) that managers had said. I had to be call after call since its a long drive plus did not want to deal with any of them in person nor even see them but after 4 MONTHS it finally got done. Too much to all put on a review but save your time & go shop somewhere else. Their favorite phrase is "was a misunderstanding" but they are very well aware of what they do. read more

Fantastic place. Very nice sales guys, low pressure. Family environment. Definitely would recommend.

My Nieces husband purchased a car that Blue Books for $3,700 for $18,000 dollars!! They sold him a 2009 car in 2018 for $18,000. I am not sure how these folks sleep at night. How the bank would loan the money for this car is beyond me. read more

This car lot is pathetic if you buy a vehicle from here make sure that it is what they say it is, I bought a suburban back around the end of June and it was the General managers vehicle which commenced to tell me how great the vehicle was... Please!!! If you deal with him bring your waders because it'll get deep. It was badged an LTZ but (when googled) the vin shows it's an LT which is entirely NOT what they sold it as. There is some decent people here, but the GM is as our good President says a LYING SLIME BALL!!! I will never use this lot again that awesome suburban is now sitting with a blown transmission, electrical issues, and a bad computer. Worst car I've ever purchased!! read more

Nice place, low pressure, nice rigs, real people helping out... Nothing bad to say. All good. I highly recommend buying, selling or even working there. read more

I drove over 100 miles round trip to see a vehicle that they had for sell. Problem was the picture they advertised was far from the actual vehicle. For one the advertised vehicle was 4 door and super clean. The actual vehicle was in fair shape and 2 door. Not at all what I was looking for. It would have been nice to know before I made the trip that the pictures do not reflect the actual vehicle or even model of vehicle. Definitely felt like the old bait and switch tactic. read more

PLEASE DON'T WASTE YOUR TIME!!! The Sales people are not as knowledgeable as should be. Went to make an offer, sat down and was told the price was $5,000.00 HIGHER than on internet! "WRONG-O" - We showed them the price on internet and they said "OH SORRY", But we will honor that $. NEXT they tried to say that it is a 3rd party who decides the price. RIGHT?? I don't think I would let a 3rd party RUN MY BUSINESS by telling me what to charge for a car. THEN we thought oh well. . maybe it was a bad day. . . So a week later, we called to made a deal on the car asked if a Credit Card could be used, and told YES, (which I had called a day ahead talked to another person there and again told YES we can- ONCE AGAIN a different answer) We arrived- the car was NOT READY, but the sales man was sure to say how busy he had been. (LIKE I CARE ABOUT THAT! NOT!) DON'T WASTE YOUR TIME!!!! read more

While I love my car and I believe the price was fair, I am quite pissed because they ran my husband and my credit even though we were paying all cash (no financing at all) for our car. They had no business running our credit, and they claimed the firm was just for their records, and then when I contacted them about it, they said my salesman would call me, and he never did... 4 weeks later. read more

How can you display guaranteed credit approval on not just your website but your building and still turn people down?? That is false advertising and should be taken down. Don't get anyones hopes up and say it ain't happening when your building says its guaranteed. Thats how you get bad word of mouth and bad ratings. So thanks for getting my hopes up via your FALSE advertising. I'll go somewhere where the lies aren't painted on wall. read more

Worst customer service ever, as soon as I inquired on a specific car, the price mysteriously changed (added 2k to the price). They said they would guarantee approval, I gave them all my financials, turns out they never even pulled my credit. They said they only had one car on their entire lot they could finance me on. I went elsewhere got a loan from a credit union within an hour and was driving a new car. Burlington Used Car wasted almost a week of my time - never pulled my credit, yet said they had an approval, and then tried to sell me a Mercury Grand Marquis, when I inquired on a Mercedes. I would not recommend them to anyone. read more

This place is definitely the place to buy cars. My fiancé bought his car there, my co worker and two of my neighbors all bought their car here recently and they all love their car so much! Their new finance manager is amazing and he will do whatever he can to get you in a car you want. All the sales guys are very nice and funny and don't pressure you at all. I mean that's why we dread going to a car lot right? Well these guys are very patient and everyone I know that bought their car here will say the same thing! read more

Just was dealing with Burlington Used Car Superstore and let me say I AM DONE with them. Salesman did not like me questioning him about where he got my credit score and told me that I was telling him how his finances should work. I as a potential customer have a right to ask questions. DO NOT RECOMMEND this dealership read more

I wish I had read some of these reviews earlier. I had a similar nightmare experience about a year ago, where the "vehicle" that was purchased for my family went "downhill" in a hurry once we got it home (Bellingham). First the brakes had to be fixed, (one of them fell apart in the mechanic's hands). Then, when we took it down to Federal Way, it barely made it back having "eaten" itself from the inside, the mechanics for this inspection said it had foreign matter in it, and there were flattened spark plugs. (All this happened within a couple of months of the purchase.) Since then it has been sitting in our yard as a very expensive lawn ornament, which we are still paying for (financing). They will say all sorts of things to earn your trust, and your business, and they excel at being con artists. Be afraid, be very afraid. read more

Wish I could give zero stars. Found a truck online and made a negotiation pending test drive. I knew what I wanted and what I could pay and they had it. Called Saturday morning and was told by Juan "Its in detail right now, come get it whenever you want." So I made the hour drive north. Juan was nice enough to pick me up at Enterprise where I dropped off my rental car. When we got there he immediately wanted to do paperwork. Red flag, I hadnt even driven it yet. After saying I wanted to wait it appears the truck wasnt in detail as I had been promised. In fact they couldnt even find the keys. They were very persistent saying I could drive something else home and they would bring me the truck later. Who buys a used car without driving it? After half an hour of hushed conversations in the sales managers office and scrambling for keys, I decided to leave. Worst car buying experience ever. Do yourself a favor, go across the street and see Mike at I-5 Autos. They are honest and Mike is a great person. They will treat you right. Bottom line: Ive been in sales for 20 years. Honesty is EVERYTHING! Worst part is the manager hid in his office the whole time and didnt even have the decency to come out an apologize. read more

If you are looking for a place to buy a car, SKIP THIS PLACE! I was in need of a commuter car and came here because I figured it would be a good place, so I came here and got suckered into a older car with very low miles. The car on Kelly Blue Book was valued at 4000$ and I walked out of the place with 11000$. Ok, I can live with that because it will be my commuter car. 3 days later it over heated and blew up going down the freeway. After 3 weeks in the shop the insurance that they insisted I had refused to pay for it. Next the crappy tires that they had on it decided to blow up and I had to buy another set of tires. After being extremely frustrated with this car, I went back to BUCS and said I wanted my money back, and they said essentially too bad and go pound sand. Also, "we didnt force you to buy it" was there stance. So much for customer service, huh? That is my horror story and I would never recommend this place to anyone. read more

Wish I could give half a star, We went there to look at a car that was 5000. we just needed a older car that would get my husband to work and back, none of the cars had prices listed on them when we where looking at them we would ask prices and kept getting told he would have to check inside, for the price he didn't know, the only one we knew the price of was the one we seen online for 5 k. and said we would like to try to get that car. they ran my credit putting a hard hit on my credit. I told them we wanted something cheap that ran. being a weekend we had to call back on Monday when we did we where told they denied the car we where looking at cause of miles. when ever we asked any other questions we were told "I don't know" today we got a statement in the mail from one of the places that said no. and the statement said they tried to run my credit for 14,000.00 almost 3 times the amount we where looking for, I told them one of the reasons I wanted to get a car on credit was we needed to show a second line of credit so we can later get a house loan. I but being disabled I couldn't spend a lot. 5000. was our limit, thanks for not only hurting my credit by running a lot of hits we never would have got approved for and lying to us and wasting our time. read more

Great customer service. Eric was our salesman. He was awesome! Absolutely love our new car. Thanks guys!

Best place to buy a used vehicle!!!! Start here first. These guys are a bunch of honest laid back buys (new generation car salesmen) who aim to please. We dealt with 4 guys; Derek honest and low pressure, ours Duane what do you want and lets get it, finance Ron we will make it happen, and boss Mitch who made big sacrifices and we appreciate it! Together these guys make buying a used vehicle easy and low stress. read more

Recently bought a Mini Cooper S. The mini had a minor problem with turbo the first day of purchase and Mitch the owner accommodate with repairs at mini Seattle. They really took care of us and honored their word of fixing the problem. The car runs fantastic and we appreciate services. We live in Seattle and will definitely purchase are from then again! read more