We were in the market for a used Jeep Wrangler and wanted to avoid Seattle Jeep, having had a bad…read moreexperience with them a while back (for a number of reasons). Fortunately, we spotted a great Jeep online at Motorcars Ltd. in Mt. Vernon. They were a breath of fresh air - no hard sell, no misrepresentation, just an honest and pleasant experience in a very nice showroom. Mark was our guy who, from the first phone call to the end of the sales transaction, was friendly, efficient and catered to our needs. We love our Jeep and are very satisfied with the fair price and ease of wrapping up the deal.

I've always been annoyed by used car dealers, but this lot had what I wanted so I gave them a try…read more I have to say, this one was very different. They were honest, helpful and had a no-pressure sales model. They offered a fair price for a high demand vehicle. I'd recommend them to anyone looking for a good quality car.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

I was looking for a classic car. I called Lost and Found classic car company and talked to Luther…read more I made an appointment to go see his cars. He had some beautiful cars out there in fantastic shape. I was looking for a trans am and he had three of them, they were all gorgeous and in perfect shape. Luther is very personable and friendly and knowledgeable. He knew just about everything about the cars he had there. He was not pushy or aggressive just very helpful. I finally decided on the car I wanted and we struck a deal. He even gave me the name of his mechanic in Burlington that works on classic cars. I am very happy with my purchase I'm very happy with Luther and the whole buying experience was fantastic. I would highly recommend him to anybody looking for a classic car you can't go wrong. Dave Trough, ​Bellingham

Recently purchase and had shipped from the lot near Seattle to Albuquerque an pricey early 70s…read moremuscle car from this car lot and the owner who verbally claims over the phone that he has a good reputation. Well, perhaps he doesn't care to keep up that reputation. These are the pure facts-I have all of the invoices and quotes in hand. Before I bought it, over the phone the owner said the A/C was working. Not true. A/C was not working-blowing hot air when it arrived and the compressor belt was seizing up. Put in new compressor-$700. Now just barely working but essentially useless. My mechanic says the only way to get it working is to purchase an aftermarket full AC kit-parts/labor-$2500. When I called him about this he gave the lame excuse that AC is not really used much in the Pacific NW-I know-I lived in Portland OR for 12 years but this excuse is just a red herring. The battery was rated for up to 7 years-when the car arrived date on it confirmed it was 7.5 years old. It died within a week of receiving the car while I was driving it. $175 to replace. The windshield wipers were misaligned and not functioning fully. This car was in the Pacific NW where it rains regularly. Parts and Labor $175. The driver's side lock did not work and had to be removed and rekeyed. $100 The carburetor was in terrible shape and the car kept stalling-had to do a full rebuild-$400. The manual clutch was very, very loose and at end of life and the clutch assembly needed to be replaced-$700. In short, it appears he is running a business selling older cars THAT REQUIRE some sort of checklist when he brings them in. Yet appears there is little to none QA-quality assurance. How can that possibly be? He actually said he didn't know about the door lock not working. Again, how can that be-the car was just left unlocked the whole time it was in his possession? In closing, it is abundantly clear that he is running a shady ship here and he misrepresented his product in this case in a severe way. Further he implied I should have no issues about these issues since he discounted the price for me. Again, another red herring, a non-starter. That is called negotiating! No one held a gun to his head and made him do this deal. In the end, this turned out to be a borderline nightmare-I am still dealing with issues on this over 3 months later. So far I am almost $2500 into this for fixes with another $2500 needed for the AC kit install. All of this point to the only conclusion that one can arrive at: the company is run by a shyster.

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.

Jason is very good and honest Great service and quality…read morepeople Friendly and no pressure sales Great service department We came from Everett worth the trip

Jason did a great job selling and doing some minor repairs to the car I purchased. And at no…read moreadditional cost! I would highly recommend this dealer to anyone buying or selling a car

I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

Went there interested in a particular vehicle. Kept pushing different choices at me I had no…read moreinterest in. Asking personal questions that were none of there business. I wanted to come back the following day with my wife to take the vehicle for a test drive but they wanted me to drive it immediately and said she wasn't nessary. Also I had to give them my phone number to make an appointment. Pushy and annoying made me leave and I canceled the appointment. They gave me an uneasy feeling and shady vibe. I will not return no matter what they have to sell.

I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!