What I loved: -…read moreExtremely friendly service from my advisor. - Clear, upfront pricing shared with an explanation and photographs by the technician. - Easy to reach location in Castle Rock. A couple of concerning points: - Progress status. While I loved receiving a text message with details from the technician and then an email with estimated costs, once I approved the work (love that BTW), I had to call multiple times to find out when my car would be ready for pickup. Why this was an issue for me is CBA is not open on the weekends, so not knowing if u would have a car less than 1 hour before closing on Friday (6PM) was concerning. - The parking lot is TIGHT and it was hard to turn around to find an available spot due to how the lot is configured. Would I return? - 100% yes. Now I know how CBA works, I can better set my personal expectations that I will not have a car for the entire day after drop off (I dropped off at 9AM). Not a huge concern - just understanding the playbook. I do recommend CBA for car repairs. Were they pricey? I say yes, but no more than other places I've been to in Castle Rock. Plus, I love that they provided upfront costs in their message and that I was easily able to approve or deny.

My Tesla wiper fluid froze up they fixed it quickly while my family waited comfortably in the…read morelobby. When I went to pay they said don't worry about! I was from out of state and was about to drive into mountains and they saved our family trip!

I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

Great service. Always transparent and on time. They worked with me to get my car in and we're…read morealways communicating about the steps and costs.

Honest, great work. Told us the job would take 2 hours, only took 1.5 hours and that's what they…read morecharged us for. Had a minor problem when we got home and the owner drove to our house and fixed it. I would highly recommend.

Nate was great to work with during my first visit to ColorAuto Service and Repair (Nate is the…read moreowner's cousin). I have been searching for a local shop to handle oil changes and minor maintenance work for my son's Subaru and I think my search is now over. As I stated, I just needed an oil change for my son's car (synthetic oil) and Nate and the guys in the back took care of that in record time. I had an appointment at 2pm and the mechanic came out at 2:25 to let me know the scheduled work was completed. My son mentioned that his A/C had been blowing warm recently, and the mechanic said he could take a look at it now. Before I knew it, the A/C had been topped off and it still wasn't the top of the hour. All I can say is fantastic service from this shop. $70 for a synthetic oil change for the Subie, plus the additional cost for A/C service. I did make an appointment for this visit, but I saw many others coming in as I waited to drop of vehicles for future service. If you're local to Castle Rock and seeking a shop you can trust, I highly recommend ColorAuto Service and Repair.

I've used this shop for both my personal vehicles and company vehicles, and they've been…read moreconsistently great every time. They're honest about what actually needs to be done and don't try to upsell unnecessary work, which is hard to find these days. Their pricing is fair and affordable, and the quality of work has always been solid. It's a relief to have a shop I can trust--I highly recommend them.

Very fair and honest shop. They take care of things in a timely manner. My go to shop in Castle…read moreRock for all automotive repairs

Justin is easily one of the most honest guys around and the shop always gives you options and ideas…read moreon what you need done now, what can wait and what might not even be worth doing. I just ran two older cars through for inspections and asked to get estimates so that one would be able to go another 30-40,000 miles for my son and the other would be all set for me to sell with the ability to honestly say the car is solid. They were really backed up last year when I needed a new alternator in 2011 Tuscon and I went to another seemingly high rated shop nearby - while the work was fine, the price was absurd - Snodgrass does great work for a fair price and they are worth what they charge. Really appreciate these guys and how they do business. Kindness, Integrity and Honesty always win the day.

Quick, easy and reasonably priced oil changes. Both cars in and out within an hour. Chad, Ron and…read morethe mechanics are friendly and helpful. Get your car in for service or take your diesel to DCD. Thank you Castle Rock Auto!

They were the ONLY shop to get it right for me! Took my Chevy Avalance in for a clunking front…read moreend. Other places quoted astronomical costs for parts and service that wasn't needed. They found the problem and fixed it quickly for a very reasonable price. Thank you Castle Rock Auto Repair! You get all my business from now on.

This shop has lied to me, and damaged tires while charging double the cost for a seasonal tire…read morechange. Do not do business with this shop. In Oct 2024 I was told that my break pads were less than 4mm and needed to be replaced. This didn't make sense to me since DD had replaced my break pads in April 2024. I looked at the pads and they were still almost new as I expected. Double D LIED to me. They also damaged my tires so badly when they removed them that those tires could not be used again. Avoid this lying business and save yourself money.

This 5-star review is mainly for Doug, and to the technician that worked on my car. Doug's…read moreexcellent customer service made me feel confident that I was in good hands. I had come in frustrated but I can honestly say Doug handled the situation incredibly and was able to go above and beyond my expectations. Thank you guys for fixing my car!

I took my car there as I was having an issue while visiting the area. Jared was very pleasant and…read moreunderstanding. I couldn't quite articulate what was wrong, but he understood what I was trying to describe as the problem. He accepted my vehicle, fixed the issue, and did it all in a timely manner and at a reasonable price. I appreciate the honesty from these guys. If I'm ever back in that area, and need something taken care of, I know exactly where to go.

Eco Auto works helped to fix cross threaded bolt. I liked their approach and providing their expert…read moreknowledge on the issue.

We highly recommend Castle Rock Imports. These gentlemen are honest, friendly, professional, and…read morethey do a great job. Our previous car had 225,000+ miles on it, thanks to their care. And when it was time for it to "move on," they gave us the pros and cons of having it fixed, which made our decision easy. It's nice to have one less thing to worry about!

Recently went to Honda for routine maintenance and they came back with a few major concerns that…read moreseemed a bit suspect. Found Castle Rock Imports locally and called for a second opinion, Grayson said to come by for a look and unsurprisingly gave me an honest opinion that it wasn't of much concern to him. This is the honesty you don't find with a lot of shops but I am glad I found CRI and will be back for any needs I have in the future. Being a recent transplant from out of state, it's nice to be able to find good places like this to trust!

Very comfortable experience like usual. Staff is very knowledgeable and professional. Cost for…read moremaintenance and repairs are a fraction of what you would pay at a dealership for the same great service if not better in my opinion.

They are great for BMW but starting to get expensive. I've used them for years. They used to be…read moremuch less than the dealer. I will say they know what they are doing over there.