First time getting my car impounded (unlucky). Finding the car was easy! All you had to do is just search it up on their site with your license plate. Retrieval was smooth as well, just had to be there in office in person. Asked for a tow to have it back to the residential place. The ride back was such a relief. Although, the events that led to the car being impounded was chaotic and a total real-life nightmare, Busters made the whole process smooth for me. Ask all the questions you can think of over the phone and they'll help you. Also want to add, please be nice to them. It sucks that they have to tow vehicles, but it is also their job. That's all I have to say. Definitely hope that I would not have to go through this again, but their assistance, help, and support are 10/10 read more

Absolutely shit service, they tow your car without notice and there's no way to find out where your car went without searching the internet, im glad I know how to use a phone however older folks would have a hard time finding their vehicle if it was towed. The workers are extremely rude and unhelpful toward their service. read more

Horrible! Horrible service. parked where another truck was parked. Ended up with a ticket which I paid for. And as soon as I added time and walked back to my car was gone!! I'm very upset over the way they took my car in minutes after getting a ticket!! read more

If I could give zero stars, I would. On July 05, our car was ticketed by the City of Vancouver at 4:55 PM. By the time we returned to our car around 5:10 PM, it was already gone. (They cleary were waiting nearby) After searching nearby streets, we saw a Busters Towing truck parked a block away, actively strapping our vehicle onto the truck. It was obvious they had intentionally moved away from the original location to avoid being confronted by the car owner -- if they had stayed where the car was ticketed, we would've caught them before they could tow it. We approached the driver right away and requested to have the car released. We even offered to pay any fees immediately. The driver was extremely rude, refused to release the car, and threatened to call the police, claiming that the police would "support him" and that we'd end up paying more because of the delay -- saying the tow was charged by time. But when we later looked at the tow bill, there was no time-based charge whatsoever. Just another lie to scare us into backing off. We told him we had two small children, both requiring car seats, and towing our car would leave us stranded without any way to get home safely. He did not care. The truck drove off with our family's vehicle, leaving us to figure out how to get to the city impound lot without car seats -- which, by the way, no taxi would take us without. We ended up walking more than an hour with two young kids just to retrieve our car. This company is nothing short of a predatory operation. They exist solely to exploit people and families in distress. They showed zero compassion, zero flexibility, and zero professionalism. Just a cold-blooded money grab. We will be filing a formal complaint to the City of Vancouver, and we strongly encourage anyone who's experienced similar treatment to do the same. This is not what Canada should represent -- a place known for fairness and empathy. Busters Towing is a stain on that image. read more

I caught Buster's Towing in the middle of towing my car from a spot I was legally parked in. When I approached the driver--who had barely started backing in to hook the vehicle--I calmly told him I was here to move it. He flat-out refused to stop and claimed there was "nothing he could do." After a tense back-and-forth that escalated into physical intimidation, he insisted I pay a cash-only "drop fee"--something that felt less like a by-the-book transaction and more like getting extorted. The entire encounter was deeply seedy, like being mugged by someone wearing a uniform. When I called customer support to report this, the person who answered was openly hostile, shouting at me and ordering me to call 311 or ICBC instead of actually helping. It was one of the most unprofessional, combative phone interactions I've ever had. To make matters worse, they caused several thousand dollars of body damage to the front of my car during the towing process, which they have so far refused to acknowledge or compensate. I'm now forced to consider legal action just to get basic accountability. It's genuinely embarrassing that this company is contracted by the City of Vancouver. Their tactics are coercive, their staff aggressive, and their business model appears more aligned with predation than service. Avoid them at all costs. Nothing short of a lawsuit is in order for these people. read more

No responsibility. No accountability. They towed my care and left a huge and dangerous damage to underneath of my car near the belt running the engin. My care had a very bad noise which the impact is still in my car I was immediately informed their office before leaving, and receptionist gave me a form to fill complain. I did not received any call from them so I send them email included short Video and some picture of damage. They carelessly respond that the picture is not clear and I need to send it my insurance provider. So in this situation what you do? They ripping people and take no responsibility. This scammer should be stopped by law. read more

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We have been a customer of Buster in the past. They work with the City of Vancouver. One time, we had a car parked right in our drive way. We called City and they said without a Buster sign in place, there is nothing they can do. The car is at fault parking in someone else's drive way but City refused to do anything. Right away, we paid $20 for a buster sign and left it out for 24 hours. We then were able to call Buster to tow the car that was in our driveway. I agree with the people's review about Buster. No they don't care about who's car they are towing and they will not make sure the car that they are towing doesn't get scratched or damaged. Anytime a car has been towed, there is a high chance of damage. If your car is towed, they will charge a towing fee and on top, storage. It is very expensive. read more

Busters - Roadside Assistance Near Me - Vancouver, British Columbia

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Sha from truck number 5 was a lifesaver. Our tesla had a flat tire in the parking lot and Sha came to save us in timely manner and fixed it for us. 10/10 highly recommend. read more

I am visiting my aunt in Vancouver and my car was towed from outside her house where other people have also been parking every day. I was told the car was parked less than 6 meters from the corner of the road, which is a lie. I made sure my parked car was not obstructing other traffic. I feel this company tows cars to increase their revenue. This us a Crooked establishment. It's outrageous that City of Vancouver allows such operations to continue in their City. read more

If I can give negative not even 0 stars I will. They quoted the service for $220 for the service but I ended up paying $480 for 1 hour 30 mins because he just hooked the car to his tow truck and he doesn't know how to drive thru parking so he has to unhook one time and for the whole time kept complaining that he's supposed to go home 5 pm But he came 5pm on the site. Instead of doing the job right away he wasted so much time complaining (nice tactic to pay him more). Besides that, he wanted us to clear the driveway for him. I can tell they hate their job! This towing service is an epic scammers. No way will I recommend such a horrible service. read more

One of the Busters dispatchers was very rude and arrogant today, and the service was not acceptable. After waiting for over an hour, we phoned him and asked where the tow truck was. He said he phoned us but we did not answer his calls, and so the tow truck left. I told the staff specifically that we were in a parking lot and the phone reception was very bad and gave specific directions regarding the location. We then asked if the tow truck was coming back and he said sarcastically that he could MAKE IT LONGER if he wanted. What kind of service is that? Treating customers with no respect at all. The situation is bad enough with a broken down vehicle, and to be treated disrespectfully by what should be a reputable tow truck operator is unacceptable. read more

I wish there's minus score for me to give to this company. I admit that I illegally parked my car and I deserve a penalty. I was SHOCKED and OVERWHELMED seeing my car being loaded to a tow truck when I came out of the diner. I tried to stop the truck driver from towing my car. He said I parked illegally and he's doing his job to tow my car. He did offer me to pay him but I wasn't able to process what he said coz my mind was blank seeing what just happened to my car. Without knowing how to react to him with a blank face, he thought I was playing and then yelled at me to get out of his way. He continued to tow my car. Tbh, I don't think I deserve such bad and rude attitude from anyone in Canada. It's not that I wouldn't pay for the $68.00. I gave him $70.00 cash, he counted and asked me for $8.00 . I repeated it's $70.00 that I gave him. In the end, he wouldn't even give me change when I gave him $70.00 and said it's not his problem when we don't have $68.00 exact. So keep the change! What is more worse is that I tagged the company in my instagram story informing them about the rude staff and that company gave a sarcastic response within 10 mins. read more

Busters - Roadside Assistance Near Me - Vancouver, British Columbia

Called twice, was never told about 2 hour waiting window. They promised to pick up at 7-30. Called them at 8, and they told me that it is 2 hour window. So 7-30 could easily be 9-30. Horrible service, never again. They work for the city and could not care less about single car customers read more

This company is disgusting! Watching them circle the 2 hour parking areas in Vancouver especially near medical clinic's shows the level of intergrity this company lacks. We had a patient towef from a 2 hour parking near our clinic when she had been there for 1 hour 45 mins. She had taken pictures of the signs and her car as soon as she parked. They circle like vultures and for the commission. Disgusting! read more

If I could give negative stars I would. I get that they don't have a firm schedule but this place is the absolute worst towing company ever. They're unfriendly, unhelpful, and downright incompetent. It's impossible to get them to tow anything for icbc. Don't ever use them. They're the only company icbc uses and it's impossible to get them to tow your vehicle on time. read more

Buster Towing Vancouver I got towed and my car was on their lot for a while, when my car was picked up and parked at my underground parking, i noticed that my Rim on the front left side was damaged. when I called Customer Service their told that there was nothing their could do about it. I went to my Local Repair Shop. Their told me that the rim could be repaired. Estimate between 150.00 to 175.00 and need an realignment 100.00 I heard many Horror Stories about Busters Towing carelessness shitty Service and Staff that doesn't care about Customer Vehicules Now it happened to me. Now I can add myself to these Horror Stories. read more

Busters - Roadside Assistance Near Me - Vancouver, British Columbia

What a bunch of crooks. I checked their website to see how much it would cost to get my car back. It said $80 (or thereabouts) When I went to collect it, just over 24 hours later as I didn't realise it was missing, the lady charged me $169! I said "Shouldn't it be $80"? She said "The prices went up". As there is no point in arguing and she is only doing her job I let it go. But how can a company advertise on their website the prices and then charge nearly double? I've also nearly been run over by one of their trucks near the depot but that's another story! It's criminal. Sadly us suckers have no choice but to pay. read more

Went in to the lot to grab some things out of our car, and the receptionist was very very rude, telling us off for coming in after 4 (apparently they close at 4 but nowhere, NOWHERE on the website does it say the hours except 24hours a day 7 days a week). We came all that way to grab an important document and they were extremely rude. When we got a hold of the manager, he was very rude as well. Like is this whole company designed to just be rude to customers? If I could give this company zero stars I would read more

This company is unethical and takes advantage of people. My car was towed after parking on the street for 11 minutes. We were stopping to take some pictures of the area on our way to the airport. We paid for parking and parked in between two other cars. When we came back after 40 minutes we noticed our car was gone. The business in front when asked all ready had the address to pick up our car requested a taxi and told us the cost to release our car. Seemed like it was a whole operation. They probably get a cut for helping this company tow cars away. We had to leave my children and handicapped mother behind as we took a taxi to busters to retrieve our car. When we spoke to the taxi driver he told us this happens all the time. He drives people to busters 5 to 10 times a day. When we got there the service was terrible. The woman was un compassionate and seemed very un interested in hearing from us. They charged us 160.00 plus other fees for parking for eleven minutes on a late weekday evening. In total we paid 220.00 and the whole experience was a nightmare. This is no way to treat tourists that want to come to visit Vancouver. We will never come back and I would not recommend this company as they do not really have the right intentions for the customers. read more

Busters - Tow truck of greed - Roadside Assistance Near Me - Vancouver, British Columbia

Busters is the City of Vancouver sanctioned crooks. Once your car is hooked they will extort you to take it off their hook and dollies so it doesn't get towed to their lot. Driver #61 told me to pay him $67.00 and he'll take my car off the dollies and lower it to the ground. I said let me check with Busters directly about this. While I was talking to Busters he called into his Dispatcher and all of a sudden the price goes up to $147 and the Tow Truck Driver has called the Police. 90 min. later one cruiser arrives and one cop in a truck shows up. I didn't call the Cops, the Driver did and wouldn't cancel the call. I waited 90 min. This is the same morning a cop shoots someone along Hastings and a section of Hastings between Abbott and Hastings is closed. 1Then Busters charged me a $152 wait time thanks to the driver calling the cops July 30th @ 11:00am for no reason. Busters has a monopoly to treat vehicle owners like this. Who owns Busters? How and why do they have the only contract with the City of Vancouver to troll for cars 24hrs a day? Horrible company. There's Drake Towing for private property. They are actually nice. The City needs to re-think their contract with Busters. Further the City gets about $10 per tow the rest goes to Busters. Weird relationship City - Busters. It's a win / win for Busters. read more

Be careful where you park your car after 3pm!! I got towed and he charged me $45 to not tow it, he unhooked the vehicle, he didn't unhook it properly and drove away pulling out the bottom of my car!! He wasn't gonna stop when we yelled at him to stop I had to put myself on front of his truck because he was gonna run!! When we told him what he did his response was " I didn't do that, that was there before I towed the vehicle!!" We spent a hr fighting for information and I stayed in front of his truck until we got his info!! We waited for them to contact ICBC but to no avail they didn't for 3 weeks, and when they did they denied the damages, thank god we had 4 witnesses come forward to give me their numbers :) if you have any problems with them make sure you take pictures, and get witnesses! This company and ppl are POS!! This couldn't have happened at a more trying time in our life, as I had a baby at 25 weeks premature, we took off medical EI to tend and take care of our baby who is in NICU and kids at home. It was frustrating because we didn't have a vehicle to use as we needed it everyday to bring my expressed milk and to see our baby :( I would hate for this to happen to anyone else who has to deal with them!! Pls pls be careful of where you park read more

Busters - Roadside Assistance Near Me - Vancouver, British Columbia

Today I experienced a driver that was trying to tow me but first broke into my vehicle. I caught him going thru my vehicle glove box. He took a phone charger. When I caught him he told me that he breaks into vehicles all the time and takes what he wants. He tried to run me over when I was taking photos of him and his truck. He would not provide his name. I now have a report and investigation started regarding this incident. read more

Busters - Truck that tried to run me over - Roadside Assistance Near Me - Vancouver, British Columbia

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The only reason I'm giving a negative review is because the guy who towed us trailed in right behind us. Not because of thr actual ticketing. He watched us leave our vehicle less than a few meteres away. Instead of informing us that the vehicle was parked paralel in the wrong direction which would've taken second to correct he waits in silence for us to leave. Sadly we didn't listen to our gut feelings on the guy and left, thinking nothing of him. He gave us s a funny look but gave no indication of his intent to tow even when he was in speaking distance. 2 hours later we come back and the car was gone. Of course this law we did not know about and can take fault for this. However this guy cost us an extra $95 just because he didn't feel like saying something. All just about the money... read more

Buster's Towing is on par with ambulance chasers - true scum of the earth. When you ask about their reasons for towing your vehicle, they defer to a third party phone number that is just an answering service that doesn't return voice mails. This is a low accountability business that preys on being as opportunistic as possible. read more

Cheating thieves, extra fees. t's important to discern my Buster's Towing hatred is unrelated to city Bylaw. I was towed today and my bill upon pickup was $40 more than last time the same vehicle was towed (this year). I was charged a $25 fee for dollies, and a $13 fuel surcharge for dollies (but using dollies doesn't burn more/less gas??). I was within the 6km tow for a general fuel charge. Lady at window said "it was the driver's discretion to use dollies". Dollies exist for people with AWD transmissions. I have a shitty manual FWD, it's FINE to tow wheels on the ground. No reason for dollies besides pocketing extra $40. I'm going to attempt to get my money back re: bothering their office, mainly an explanation of "no dollies on earlier tow so why the hell now?" I'm going to fight but success is unlikely, this is the most slimey scam of a business... with an official City of Van partnership!! read more

My SUV got towed from Broadway at 3:08 pm. (No Parking after 3 pm). My Shih Tzu was in the car so I freaked out, thinking that someone had stolen the car. I notice a convoy of 4 Busters tow trucks tailgating a City of Vancouver parking car as he goes down Broadway issuing tickets. They get the cars hooked up within seconds of the ticket being placed under the wiper. Anyways I call the yard and ask them to check on the dog, while I take a taxi to the yard. I get there and pay the impound charge and ask again about my dog. They know nothing about the dog and they don't seem concerned about it. This is a common occurrence for them. Luckily my dog was fine and asleep in the drivers chair. These losers who work at this company will always be considered as sub humans by the rest of society. read more

These guys are a very efficient racket, depending on whether you want that car in your rush hour lane cleared or you forgot and parked in the wrong spot during rush hour. Bit i just now photographed a buster's truck towing a car2go, parked at a bus stop. Lol. read more

Busters - Roadside Assistance Near Me - Vancouver, British Columbia

I didn't get towed. No... My roadside assistance company called these clowns to help me with a flat tire. They said they'd be there in 30 min to 1 hour. 1hr 40min later they are still promising to be there quickly! The guy finally shows up. Not even a "hello" nevermind getting an apology! Then he proceeds to tell me the name and # of a garage that will fix my tire "cheap"! Hmm let me think about this... You let me wait on the side of the road for nearly two hours ... When I legitimately need your service and you will legitimately be paid.... So you can tow people's cars because they parked 1/4 of an inch too close to the corner with no markers and grab more cash... And I'm supposed to go to your friends shop so you can also get a kickback!? These guys have little respect for people in general!! Just disgusting service! read more

The building signage says "Vancouver Impound Yard" but it's actually run by Buster's Towing, not the City of Vancouver. The staff are evasive about this. It appears that Buster's get all the proceeds from collecting the impound fee, which seems to be set arbitrarily, as there aren't any posted rates. read more

Busters - Wolf in sheep's clothing: "Buster's" appears nowhere on the façade of the "Vancouver Impound Yard" - Roadside Assistance Near Me - Vancouver, British Columbia

Stranded to Saved! Found myself stranded in Vancouver with a dodgy rental car and a crappy rental car company! As an event planner, I had a multitude of tasks and people to take care of! This could not be happening! Finally negotiated a two way tow with the rental agency, and they hired Buster's!!! While the car agency was horrible to deal with Busters was on the job and did an outstanding job. Ultimately delivering to a downtown Vancouver restaurant whilst I managed a dinner!! They were professional and really cared about me, my situation and the need to get reliable wheels to continue my journey! Thank you Buster's towing! You saved the day! read more

So I hired these guys to tow a completely dead motorcycle. I called them the day before to arrange an appointment for 9 am. So 8:15 next day I get phone call, "Can I grab your bike now, I'm only two blocks away?" 45 minutes early, not exactly what I had in mind but ok. Get it loaded up and on his way, all which was done very professionally to say something positive. Get it to the repair shop, unloads it and then proceeds to tell me he has some bad news. I'm thinking the worst, but it turns out he doesn't have a Visa card machine, when I specifically asked for it the day before. So now here I am no cash, have to go find a bank to pay this guy $95 for towing my bike 3km. All in all nice guy, took care of my baby, but very poorly organized. Wouldn't recommend them. read more

July 19, 2017 just before 8am, I got to my work parkade only to realize that I locked my keys in my car. I immediately spoke to our security guard who was able to contact Busters' Towing for me to have my door unlocked. I was told he would be there in 30-40 mins. By the time I walked literally up the street i received a phone call stating he was there at the parkade. I quickly turned around the met him as I was in a secured gated area. The gentleman that came was FANTASTIC, so professional, very friendly and nothing but nice. I couldn't believe how fast he had my door open and keys in hand. Thank you so much, it's nice to know that there are still good people in this world. I know it's his job.. so too often, we are still met with jerks working on their jobs.. this WAS NOT the case at all!! I even gave him a tip since the unlock was covered by the parkade. Sincerely, a very happy customer Natalie V. Lot #4 off of cordova St. vancouver, BC read more

In february of this year I needed their towing service to take my car to the mechanic. I made the mistake of leaving some belongings inside my car. My GPS (with charger and window mount) and my prescription sunglasses were gone by the time my car reached the mechanic. They can argue for years it was the mechanic, but I have been going to the same place for years, with the same car, with the same belongings inside. They already run a crap business, and now they also have thief employees? read more

Parked car in downtown. Next thing I realized while walking down the street was a Busters towing truck parked a few meters behind. There was this Caucasian man sitting in there and seemed like he was waiting for someone to be towed. My immediate thought was "oh that Busters truck must be camping for an unfortunate driver". Turned out I was the unfortunate driver. I went back to add in more money into the meter in the middle of my dinner. When I left, my car vanished, and there was an Asian driving the towing truck instead. So apparently the Caucasian driver I saw before was just sitting there until he saw my car violated the temporary restrictions by like 5 minutes. I couldn't really say anything since it was my fault for not properly knowing about the restrictions. I got to the Busters office. As usual, they ask for your license plate and drivers license. What ticked me off this time was the tow truck driver was probably not educated properly and wrote a wrong address. The old guy who was helping me noticed I gave a "wrong" address where my car was towed and rudely denied me access several times until he realized it was his mistake. He kept on yelling "WHO GAVE YOU THE LICENSE PLATE?" even though I was clearly the owner of the car. At the end, I got my car back but it was an extremely unpleasant experience. Side note, check your car thoroughly when you receive it back because Busters is known to damage customers' cars. I had to pay $800 my first time I got towed by them because they ripped the plastic cover behind my front bumper. read more

Now we all know that every city needs cars towed; however, these bandits are legalized scam artists. Extortion is legal for these guys. "Storage Fees" My car was towed at 1:13pm. I picked up my car at 12:20am (11 hours and 7 minutes later). I was charged for two full days of "storage" since it was there past midnight. 11 hours = 48 hours? Not exactly 'rounding up' is it... Not to mention it took me 2 of those hours just to get to the impound lot... These guys are a fucking joke. I would have been happy paying the tow fee + taxes. Instead they will shake you down, and proceed to tell you that the city are the ones to blame, and that THEY are not the bad guys! Thanks Busters. What goes around will come around... or maybe it already has since the employees are the untrustworthy scummy lowlife type that drink on the job. read more

Here is the contact info for who to call/email for Buster's complaints and City Hall. I am giving a one star for being misled by staff at Buster's. I had this confirmed by City Hall and have contacts for others to file complaints if they face/faced a similar issue. I should have been towed but did not expect to be misled about the extra charges for picking up the car the next day, even though it was under 24 hours. Simply put, I asked whether I could pick up my vehicle the next day and was told that was okay via phone call with Busters... They never told me I'd be charged extra. I've been dealing with Buster's for over a month to get a tiny refund, having emails ignored, etc. If you have legitimate complaints, I'd encourage you to contact Jim Dent at 604-879-8181 / jim.dent@busterstowing.com who is Buster's Client Services Specialist. The executive Manager is Kyle Schrump and can be contacted at kyle.schrump@busterstowing.com . City Hall was wonderful in the way they handled this situation and I would guess that if enough people filed similar complaints, City Hall could apply more pressure to Buster's Towing city contract in the future. City Hall's Ticket Inquiry office is 604-257-8732. Be kind, they are amazing! As I told Kyle (Buster's manager) on the phone, my complaint was over $23.28... Customer service and doing the right thing are obviously not known to Buster's management team. The only way for people's voices to be heard is if they file complaints. Follow through with contacting Busters first and if it does not work, call 604-873-7000 to file a 311 complaint. Help let City Hall know what happened to you. Hope this helps! read more

We run a large business that utilizes Busters Towing on a daily basis. Derek and Farshid do such a great job and I would recommend them to anyone. read more

Called for a tow truck at 1:10pm 01/26/2017 was told by the dispatcher 40-50 mins. Called back at 2:10pm that police had rerouted the truck that had been dispatched to me (funny I had to call them to find out) they tell me another truck is on route and will take 20 minutes to arrive. I called back at 2:45pm and guess what the truck is stuck In traffic and will take another 30 minutes. At this point I think man I'm the jerk every review on this company is poor yet I still tried to do business with them big fat mistake on my part. Called drakes towing and guess what they told me 20 mins away and the guy shows up in 15 minutes. Busters is a joke. read more

My car was towed due to a one day street closure for construction. Went to pick it up and: parking brake released from inside, glove box open, centre console open, electronics missing, money missing, snacks missing (really guys?), dash-cam unplugged. read more

Thanks to Busters Towing, I've gotten to see more of my city on foot! Would get towed here again.