Review for Swish Dental - Bee Cave, Austin, TX…read more I've been a patient at Swish Dental, but my recent experience has been disappointing. Some of the front office staff come across as rude and act as if they run the place. I was promised that my order would be ready on 3/27, and while I understand delays can happen, the real issue was the complete lack of follow up. I specifically asked to be contacted--whether the order arrived or notand that never happened. I've been dealing with Edna at the front desk, and even after paying half of the total cost upfront, I still received no update. This is not acceptable customer service. These young office staff members would benefit from proper customer service training. Patients deserve clear communication, respect, and professionalism, especially when they've already paid and are simply waiting for the office to keep its word. Mathews

i found this facility really unprofessional. i went for dental cleaning and Dr Ferrante told one of…read moremy perfectly fine tooth which had filling done sometime back can be refilled refilling and she can put a crown on as material is harsh for previous filling. the tooth was not bothering me at all but ever since I got filling and crown done I have extreme sensitivity. To which Dr Ferrante is saying I can see a nerve specialist or endodontist. I never had any problem with this tooth before nor cray showed. No ownership at all. Very disappointed with Dr Ferrante. Also it is been 2 months still waiting for them to send me the cheque back for overpayment I have done.

Recently changed dentists. Dr Patel has been outstanding with administration of local anesthetics…read moreand even more outstanding with her ability to give a perfect bite when creating a crown. I'm 77 yrs old and never have had a crown with a perfect bite first time around. The staff is fantastic. Most notably Selma: a hygienist extraordinaire. You'll never forget your appointment here. The office staff is on top of everything. I'm glad I made the change.

I've been going to this practice for about 4 years. I really like the new doctor - Dr. Patel. She…read moreis compassionate, knowledgeable, and personable. She also doesn't push unnecessary treatments which I appreciate as someone who is both budget conscious and takes very good care of my teeth. It even seems like prior issues with finding consistent hygienists have been remedied. Unfortunately they still have a lot of issues finding reliable and knowledgeable front desk personnel, and as a result I have had a TON of billing issues, which ultimately resulted in my and my family leaving the practice. Although these issues have persisted the entire 4 years I have been a patient, most recently I was not told my and my child's visit was out of network until I received the bill. Apparently the practice has not updated their information with insurance providers and the old doctor is still listed as in network even though the practice changed hands nearly a year ago. Although I don't believe it was done on purpose, it certainly affected my family in a financially negative way and it is reflective of the overall poor communication and billing practices.

Dr Robert Hunsaker is fantastic. He is very personable, professional, and an incredible talent. He…read moreis not only the best oral surgeon in Lakeway, I would suggest in all of Austin as well.

What an Amazing Office ! From the first moment you enter this office you are greeted with a smile…read more by the young lady at the front desk. I was given the paperwork to complete, which was the typical, when having any type of dental or medical care, ie allergies, reactions to anesthesia things like that. I had made my appointment to see this physician, due to a fall I had almost 2 months ago. I was concerned since my injury is still extremely sensitive and I have a dimpling scar on my cheek. I wanted to make sure that if I did have a fracture it had healed and had not caused a problem with the 'Infraorbital Foramen Vascular and Nerve Bundle'. After having multiple panoramic X-rays done with extra care, I met Dr Hunsaker. He was extremely caring, informative and through with his exam and explanation of my injury. I am More Than Greatful that I went to this outstanding office and met so many caring and professional people from beginning to end ! You will be glad you scheduled an appointment with this physician and his office staff, since I know you will be well taken care of.

The gentle care that was taken in a difficult situation by Dr. Hunsaker and his staff was amazing…read more They explained what they were doing the entire time. They were kind and joyful. They checked on me after my procedure and followed up on appointments. I recommend Austin Oral Surgery for all of your difficult needs.

Let me start off by saying that Dr. Hunsaker at the Lakeway location was fantastic. He did my…read moreoldest child's wisdom teeth extraction, and everything was great and went smoothly. So when it came time for my second child to get their wisdom teeth removed, we were happy to use him again. We scheduled the initial assessment appointment, which included panoramic x-rays, etc. and was very thorough. However, it wasn't until AFTER the appointment was completed, and we were going over billing for the extraction that we discovered that they do not take our insurance for that procedure. The initial appointment was covered, but the surgery wasn't, and we basically would have had to pay out of pocket (thousands of dollars). When I asked why we weren't told this BEFORE the appointment, they said they didn't know until just then. But the paperwork saying that was dated before the date of the appointment and was literally in her hands, so they knew in plenty of time. They never mentioned it when the appointment was scheduled or when I spoke to them the day before the appointment to confirm, even though by then, they knew they didn't accept our insurance for the surgery. So now we are forced to go elsewhere for the extraction. The worst part is that the insurance company will only cover one of those initial exams a year. So, we now need to wait an entire year before doing this again, or pay the approximately $700 out of pocket and take more time off of work, to do the same, exact appointment over again. BTW - the person in billing told us that, so was aware. Basically, they knew they didn't take our insurance for the surgery, but went ahead with the initial exam anyway, so they could bill and get paid for that appointment while not caring at all that we would have to either delay care for a year or pay for a second appointment out of pocket somewhere else.

Dr Alford is a great oral surgeon and works you into his schedule for emergencies and for…read moreconsultations. He has state is the art equipment. He has done an extraction of a broken tooth, removal of overgrown gums, removal of overgrown cheek skin (why do I grow this stuff? Right?) And he works with most dentists.

One of the most pleasant experiences I've had with dentistry. Had to have a molar pulled, and it…read morewent smoothly. The doctor was very friendly and his staff was Quality and his price was very affordable. I would highly recommend them to anyone.

I'm giving them 4 stars because over all they are a good office. Read all these reviews though…read more They do have some issue when it comes to insurance and what they pay and what you pay. Just as everyone of these reviews below, I had issues with the billing and what my portion was as well. Plain and simple, they TRIED overcharging and/or saying our portion to pay was higher than what we knew it to be. Went round and round with Amanda (office manager)but I think we finally have it all straighten out. Amanda btw, is very approachable and though I know I annoyed her to no end a time or two, she was always cool, calm, and collective. Never once raised her voice and ultimately we got the issue ironed out. Just be SUPER careful when dealing with the bill because mistakes will be written off as "accidents". Look it over, once or 10 times, just to be sure. Now on to the dentist himself. AWESOME guy. Takes his time and makes sure you know what you are getting into. Explains it all in detail.Nice guy and simply does a good job. Overall this is a good dentist. They just have a long way to go when it comes to figuring out that they can not keep on trying to overcharge people. if the office's customer service would catch up with the awesomeness of the dentists here, they would stay busy. Word of mouth goes a LONG way, especially in a small town like Bee caves and Lakeway, I really hope they get it together because no one is dumb enough to think that all these reviews, all stating the same exact things were just "accidents". Overall, I was surely satisfied and will be using this dentist for all my teethly needs :-)

I am writing to share my concern about my recent appointment experience…read more I contacted your office because I needed help scheduling my dental exam and cleaning due to my limited time before travel. Instead of feeling helped or understood, I felt that I was treated in a rude and dismissive way, as if I did not understand what was being explained to me. Later, my appointment was canceled without receiving confirmation from me first. I understand that emergencies can happen, but I was not able to check my phone or email during the day. When I arrived at the office, I was again met with an unhelpful and rude attitude. Because of this situation, I lost valuable time and was left without enough time to schedule my cleaning somewhere else before my travel. This was a very disappointing and stressful experience. I believe no customer or patient should be made to feel this way. I hope this situation will be reviewed and that communication and customer service can be improved.

I'm in Austin visiting a friend and I had a tooth flare up. I spoke to Nicole and she helped work…read moreme into their busy schedule. The dental assistant, Angela, was awesome. She was patient and extremely personable. Then she got Dr. Tom and he was thorough and diagnosed the issue that I'm having addressed when I return home. Great organization! Very professional! If I lived in town they would be my dental office.

Lovely staff. Waited with assistant taking photos, showing me the equipment, patient amenities and…read moreasking me about my dental goals for 65 minutes before I saw a dentist for a 'CONSULT' appointment. Spent additional time talking about a treatment plan and budget. Was offered a quote and plan if I waited another 10 minutes. I asked if they would e-mail it as my husband had been waiting in the car for almost 80 minutes. Never received a plan by email or by phone. Their LACK OF PROFESSIONALISM regarding my time and the SUBSEQUENT LACK OF COMMUNICATION speaks volumes about their management and philosophy. BIG WASTE OF TIME! Many other excellent dental offices in the area.

Dr. Scott and Amanda are so personable and work one on one with you. Everything is explained and…read morethey ask you about your concerns. Dr.Scott listens and is so patient with you, including encouraging you to keep good oral hygiene. The office is neat and clean and there is s gaming room just for the kids! I highly recommend this practice. We couldn't be happier!

Hands down the best dentist office we could find in lakeway after 8 years of trials and errors in…read morethe area. Dr Scott did an excellent job with my teeth cleaning and annual check up, his wife and him are really nice people but what impressed us the most was they did NOT even attempt to sell you more services. they were very transparent on the costs of their services. Happy to finally find an ethical business that provide patients with good care.

Dr Haase and his team at Oak Canyon are the best! I've been seeing him for over 10 years for all my…read moredental work and I just brought my 3 year old son in for the first time this week. His team was patient, kind and made my son feel very safe. I will always recommend Oak Canyon to friends and family.

Dr Haase is the best dentist in the world! He is a perfectionist with bites and has the best staff…read moreever! Trust me!

I initially chose Skyridge Dental because they were contracted with Delta Dental (make sure to do…read moreyour own verification). Dr. Popat is a nice guy, smart and good at explaining course of treatment. Today, I was motivated to write this review because of the service I received from the best dental hygienist I have ever had. Kayla gave so much attention to my teeth that I don't ever want to see anyone else. I was a late appointment at the end of the day and even after a long day of work, she was very thorough. I've had some hygienist that just go thru the motions, but Kayla really took time to polish, work out stains and paint fluoride on my teeth. She was meticulous. I could tell that she genuinely cared and that she put the effort in to do the best job she could possibly do. Thanks Kayla!

Unfortunately, I've had multiple bad experiences here where xrays have been taken in a time frame…read morethat my insurance does not cover. If their team would let me know the extra expense would not be covered, I would have the option to make a decision on the matter. Instead, I receive an out of pocket bill after the fact. I also experienced them trying to upsell services. Will not be coming back here.