My experience with Trusty Auto Repair was bad. I would not recommend them…read more Summary: * Poor communication and customer service * Work was done without quoting a price or getting my OK * A used part was used in the repair without telling me in advance and without giving me the option to go with a new part. If there had not been a problem with the part, I would not have known about it until I picked up the car * Took three full days to complete work * REFUSED TO TAKE MY CREDIT CARD BECAUSE I "HADN'T BEEN NICE" AND MADE ME PAY $1740 IN CASH TO GET MY CAR BACK. I made an appointment a week in advance (they don't seem to be very busy; they had openings every day of the week) and dropped my car off at 8:30 AM, as agreed. I waited for a call; after 4 hours I called and was told that they hadn't even looked at my car yet. They said they would call back in an hour... an hour and a half later, I called again and learned that they had gone ahead and done a brake job ($275 parts, $180 labor) without quoting me a price or getting my OK. They diagnosed a sound I had been hearing as a bad ball joint and steering knuckle, but because they had started so late, they had to keep my car overnight. The NEXT day, no call from them. I called at 2 PM for an update. They said they were still waiting for a part. At 4:45 PM, Chris the owner called and said that the used part they had received was damaged and unusable. OK, that can happen, but again, if they hadn't wasted half a day, maybe this could have been resolved by now. BTW, this is when I found out they were putting a used part in my car. They kept my car for a SECOND night. The THIRD day, no call from them. I called at noon and was told they still didn't have the part, they were expecting it that afternoon, but my car might not be ready until the following today. I was upset and said they should make my car a priority as they had already had it for two and a half days. The guy at Trusty said, "there's nothing we can do." I said, sure there is, you can tell me that as soon as the part comes in, you will install it because I have been waiting so long. Nope. At 3:45 PM, Chris the owner calls me and tells me that my car is ready - BUT I will have to pay cash. When I asked him why, he said, "you haven't been very nice". When I picked up the car, I asked if he was requiring cash as punishment for complaining about the poor service. Chris just smiled - I'll take that as a yes. He certainly didn't deny it. Chris told me that he has had a lot of problems with people paying by credit card and then telling their credit card company to withhold payment because of a problem with the service performed. That is certainly a red flag - "a lot of problems" with people saying that Trusty Auto Repair's work was not acceptable. That has to make you wonder. Banks don't withhold payment lightly. Fortunately, I was in a position to be able to pay $1740 in cash - if you are not, you might not want to take the chance that Chris won't like your attitude, either. There are a half dozen other repair shops in Corvallis that can do the same work faster, certainly no more expensive and without having to worry that the owner will hold your car ransom because you had the nerve to speak up about poor customer service. I will be using one of them from now on, and I recommend you do the same.

Always an excellent experience at this place. They have worked on my vehicles for years. Honest…read morework for honest prices. I send all of my friends here and every single one has been extremely satisfied.

Okay so I've been looking for a good honest repair shop since the one I thought I could trust…read morepadded a bill by $350.. Chuck was recommended to me and ... oh goodness am I happy he was. I have found my honest shop My Dad was a mechanic and I know what to look for.. Chuck is probably the best mechanic I've met in a long time and he has a new regular customer.

This shop is amazing! Our daughter had a dashboard engine light come on and had it diagnosed at…read moreAutoZone. I called the shop and they suggested she stop by with the diagnosis code for review. They triage her car and provided several recommendations, including having the dealer look up the VIN. The dealer replaced the part for free under an extended warranty. Being out of town parents, we really appreciated the guidance and recommendations. We will recommend the shop to all of our friends!

Last month, my car sounded terrible and in desperate need of repair. Marty took a look at my car as…read moresoon as we arrived and was able to begin repairs immediately. Initially, they thought I would need a total engine replacement, but after further examination, a total replacement wasn't necessary! Marty and the rest of the staff could have gone ahead with the full replacement and made a larger profit, but instead, they were honest and saved me a lot of money! As a college student, this was huge news! Marty even called us after we drove home to see how the ride went. I will continually recommend NW Auto Solutions!!

I took my van into this business to have hoses and belts replaced. Gretchen called me, described…read morethe work needed, and they proceeded to fix the van. This is a first class family business. Honest, professional, and accurate service. I wish all businesses had this professionalism. Great service!

Called AAA because my car wouldn't start and a technician from Bob's Auto Repair came to my rescue!…read moreHe got my car started within 30 seconds (making me feel a little silly!), was very friendly, and took the time to explain what he thought was going on. Something was wrong with my starter, which I had never heard of, so he popped the hood to show me. Even though he did not know where the starter was in the make and model of my car he helped me look for it and explained what it did. I think car repair companies get a lot of negative reviews on Yelp because, frankly, repairing cars is expensive and it's easy to feel crummy! Don't let the less than perfect score on Yelp deter you, it seemed to me that the workers of Bob's Auto Repair are honest and considerate.

I submitted a towing request through AAA, and Donovan was on the scene in EIGHT MINUTES. I was…read moreexpecting to wait at least an hour! I am still stunned.

After dealing with several vehicle transport companies that turned out to be an absolute nightmare,…read morefinding Austin at Full Impact Services felt like a miracle. My husband was finally getting his original bike back after **8 long years**, and this moment meant the world to him. Getting it safely transported from Sparks, NV to Spokane Valley, WA was incredibly important to us, and after our previous bad experiences with other companies, we were honestly nervous about trusting anyone else. From the very beginning, Austin was professional, responsive, and genuinely cared about making sure everything went smoothly. He kept us informed, answered our questions, and handled the entire process with the kind of reliability that is so hard to find these days. When the bike finally arrived safely and without a single issue, it truly felt like a dream come true for my husband. Seeing him reunited with his original bike after all these years was such a special moment, and we are so grateful to Austin for making it happen. If you are looking for someone trustworthy, dependable, and professional to transport your vehicle, we cannot recommend Austin at Full Impact Services enough. After everything we went through with other companies, he completely restored our faith in the process. Thank you, Austin, for helping make this incredibly meaningful moment possible for our family!

Nothing is worse than losing keys at my son's graduation at OSU Friday night. I was lucky to have…read moreDustin who came within 45 minutes to help. He stayed to make sure I was safe and did everything he could ( even gave me a number to a locksmith for new keys) Obviously my car was going to get towed and he was kind enough to discount the price! He is definitely a guy who understands the situation I was in. I know he did everything he could to save me money. If you get towed please pray that Justin is the one who helps you!!!

They were kind and polite according to my wife who needed their assistance. They were helpfulread more

Car broke on I-5, just 3 miles from Rick's shop. We limped in and spent the night in his parking…read morelot. Rick not only figured out what was wrong, got parts, fit our repair into his very busy shop and gave it back to us by end of day, but he did so with a smile on his face and some good advice about where we could get a fantastic cinnamon roll and latte! Rick's shop is the home of real, old fashioned mechaincs; is clean and professional, and Rick is a good Samaritan in a mechanic's coat.

This guy saved me big time today. I called Rick after my engine light went on and my temperature…read moregauge started going berserk 10 miles north of his garage on I-5. I googled "auto parts" and God sent me Rick! He calmed me on the phone saying he would look into it when I got there. When I arrived he quickly came out and plugged in the computer to read the code. He let us know that we needed a new thermostat but he assured us that while we should replace it soon that we could make it the rest of the way. Literally we were off the road for less than 10 minutes. If I lived even remotely near here I'd make Rick my regular mechanic. Don't hesitate to stop if you need help. Honest man with an outstanding service ethic. Thanks Rick. My whole family appreciates your assistance.