Very professional, my car looked brand new! Would definitely recommend and will definitely take my…read morecar back.

Purchased a car from this auto reconditioning dealership. I do not believe he deals straight…read moreforward with a proposed customer the very day after I purchase this vehicle the air conditioner was not working because of a stone in the condenser Also he told me an untruth about the extended warrantee he told me he would sell us and the next day he refused to sell it I just wonder if it was there before we got the vehicle This establishment does not service vehicles and and in my opinion is less then truthful in disclosing information before purchase in on these vehicles I would not purchase another vehicle from this company

I give this dealership 5 stars my sales person Jade Wu was so wonderful I'm grateful for her she…read morehelp me pick out a vehicle and I fell in love with the 2026 Nissan kicks she's a great nice caring and I appreciate her I came here with my mom and all of the Kelly nissan crew is wonderful as well rob u the best! Jade thank you for giving me my new suv 2026 Nissan kicks please see her if u looking for a vehicle come to Kelly Nissan!!!!

Jade Wu gave my wife and I excellent service with getting a new vehicle. Very appreciative of her…read moreand her professionalism.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

We DO NOT TRUST this dealership. They sold us a car, and then sold it to someone else, after an…read moreagreed upon price with us. AND it took them 3 days to finally tell us they "accidentally" sold the car. The salesman actually had the gaul to ask me if we would be interested in a different car? This is why people hate buying a car

Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

I bought a new truck from this dealership and boy what a big mistake that was. I will never buy a…read morevehicle from this business again I will not take my vehicle to get it serviced here. I have a free oil change because I bought a brand new truck six months ago, and I will not even have them do an oil change. So I purchased a pretty expensive truck from these people and I brought it home.... it was late and dark so i made some dinner, took a shower and went to bed. The next day I go to start the truck up all excited to take it grocery shopping and I noticed a dent and two big chips on the door jam and a small dent on a lower passenger side door ... I must've not seen it when I bought the truck.So when I bought the truck the sales person told me I have a one year dent and scratch protection warranty, which I'm beginning to wonder if they did that because they knew that the truck had damage. So I called up about the chips and the dent and the sales man wanted to just buy me a bottle of touchup paint and have it be done. But I talked to the sales manager, and he manned up and fixed the flaws. So the dent was fixed, which was no big deal and the big chips which they actually had to paint part of the cab over. Fast-forward six months I was washing my truck..... now it only has 1400 miles on it. I noticed a small dent on the passenger side door by the door handle. I call up and I spent two days about 2 1/2 hours on the phone going back-and-forth between the Ford dealership and the Kock collision center across the street about how to fix this dent Now I have a one year dent and scratch warranty. Remind you. It was like pulling teeth to get these people to even look at the issue. Kock collision and the Kock dealerships do not seem to know how to communicate to one another you go to one and they tell you gotta get approval from the other and then you go to the other and they tell you to get approval from this person. I have this all documented and actually called Ford corporate but nobody wants to do anything so all I can recommend is do not use this business and I won't even be buying another ford again after this.

Don't ever go there to get an inspection bc they will rip you off. They suggest you need repairs…read morethat you don't need & will charge you a fortune for any repairs. I have stopped going to this place when their suggestion for repairs would have csot me over $2500. In this unstable economy this place looks to rip people off bc they are not selling enough cars. If they only would realize the more dishonest you are with your customers, the more customers you will lose!!!

I had a recall on my 2022 Ram Promaster RV on the backup camera and they took care of the problem…read moreand rotating my tires at my request. they were helpful and very courteous, especially Amber.

Recently bought a new Kia here after comparing others and was delighted with the experience. Fair…read morepricing, honesty, transparency plus an efficient sales process and an immaculate facility. Bill B and Chris S were great. Highly recommend checking them out.

This company has falsely advertised a vehicle for sale. My boyfriend and I both called and spoke…read morewith Kelly the receptionist and scheduled an appointment with Chris. We both made sure this vehicle was still on the lot so we could see it and test dive it when we got there for our 4pm appt. We were both told the vehicle was there. When we got there Chris was "unavailable" so another salesmen helped us. He then said "oh your here for the 2021 Kia K5 right, well that JUST sold". Mind you we had just called and made this appointment 2 hours prior. They then tried selling us another version of this vehicle with higher milage and an increase in the price. I'm very disappointed in the dealership as I have owned 2 prior vehicles from them.... DO NOT BUY FROM THIS DEALERSHIP!!!!! If I could give 0 stars I would. What a shame :(

If I could give 6+ stars, I would…read more I recently bought a new car from this location and the process was the quickest and most simple experience I've ever had (after 6+ months of looking for cars and various dealers across PA and NJ). James was my sales associate and I can't speak highly enough about how thorough and prepared he was. After purchasing the car, I noticed a leftover residue on the trim (likely from the detailing process) and within an hour James had already coordinated a service/detail inspection and followed up with me several times prior to that appointment. At the time of my service/detail appointment, Ethan was fantastic, walking through all the steps/process and keeping me updated of their plan. Rather than keeping me sitting around the waiting room, they got my lyfts to and from my home and continued to check in with me (even as far as sending me photos of the repair itself)! When I came to pick up the car, they inspected the repair with me to make sure I didn't have any other concerns, and went as far as to take my car through the car wash and top off with gas before I left, which I have never had a dealership (private or corporate) do before. Additionally, as part of my Maxcare plan, the repair was covered with no cost to me. I have owned cars through Carmax before from different locations, but they (and other local dealers) should take note of their commitment to customer service, hospitality, and going above and beyond. Truly could not have made any of the car buying and service repair any easier, and thankful to both James and Ethan for going a step above.

A BIG thank you to everyone here at Car Max in Easton. Big shout out to JOSH & HUNTER and CESAR,…read moreI'm def not the easiest to deal with. And they were beyond patient with me lol. They took care of everything. We had a few little hiccups. That was not there fault and they took care of every single one. Some times things aren't always perfect and they made sure it was perfect. From Trading in my Car to purchasing a new Tundra. They made the process so easy. I highly reccomend this dealer ship for there professionalism and help!!! Maciej