Great professional service provided by our server Marilena, service can make or break an experience Pete read more

Clearly racial profiled. Stood there and was completely ignored. When I acknowledged it was waiting before th3 patron in front of me he said my party who was parking needed to be there before I was seated. Yet the other person was seated by herself and also had a party 3 as I did. I ask the *manager* Ashton about his reasoning he became very argumentative. I assured him I wasn't trying to argue just asking a question. He refused to give any information for resolution acting as if he own the entire franchise. I love buttersmith but his attitude and actions were very unacceptable and should not go unnoticed. Very unprofessional childish and rude. And then while I was waiting on a number to complain he told me to wait until he moved a table gor another guest before he walked over and seemingly knew the number by heart as if I dont have enough sense to Google corporate phone number Customer service clearly a 0 and sad qhen its from upper management and not the other employees. Clearly not leading by example read more

It's previously Village Inn, but with new ownership. Menu has stayed relatively the same, which is great for us old school menu lovers. I ordered the Santa Fe chicken skillet with two eggs over easy with green sauce and wheat toast, with coffee. It's my all time favorite. My family and I chose this place after grandpa's funeral service. They were courteous and efficient, as we were a large party. We made special family moments that evening. I'm sure they do amazing service with smaller groups. Menu has food for breakfast lunch and dinner. It's meant to satisfy all bellies. That's why we all agreed to this place. Plenty of parking. Enjoy! read more

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Who wants to make a bet that this restaurant will close soon? Here is why.... My visit was terrible. Customer service was SLOW, no one was at the host stand when we arrived and the food took about 30-45 min to arrive. Most of my family just ordered pie. Literally waited a good 30 minutes for pie. To make matters worse drinks took equally as long. Refills? Nope, we didn't get them and we had to get up to get help at one point, that was to simply pay our bill. Butter Smith Kitchen & Pies is similar to Village Inn but with the ability to buy alcohol. Patrons visiting during my visit were not drinking alcohol. The service seriously lacks and I'm going to say that with as much restaurant competition little old El Paso has, this place will have to revamp their staff, learn customer service, and simply just care to stay competitive and remain open. The worst part for a restaurant is having people who do not care. With only 2 other tables and plenty of staff, the service was a disappointment. You have one shot, and for me, this was a miss! Would never return. The food wasn't great so nothing worth returning for. read more

Butter Smith Kitchen & Pies - Apple Pie - American Near Me - El Paso, Texas

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Menudo.. ALL YOU CAN EAT!! WaitWha?? Yass!! Served Daily.. OMG!! Soooo Delish, Soooo perfect.. SOOOO TEXAS!! Ok, ok yes it's like super hot here in El Paso, Texas but never to hot for Menudo. This is the just like the menudo my Ama use to make when my sisters and I were little. Ya know adding hominy sure does make all the difference in the world. Let me send a shout out to Mari our beautiful waitress with amazing customer service. She was very respectful and very professional. Me, being from California you don't see many waiters and/or waitresses that treat you courteously and with such professionalism.. Thank you Ms. Mari for making my experience at Butter Smith's an eventful and memorable one. Food was super delish. read more

Butter Smith Kitchen & Pies - American Near Me - El Paso, Texas

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I had a wonderful experience at this restaurant amazing food and a wonderful wonderful server named Mari. Thank you so much for making my experience memorable but I would really like to know what's in the ribeye and eggs. read more

Our server just frgt about us and never came back to our table with our toast and pancakes ! Till after like 30 minutes

Other than their location on Zaragosa I love this place. The ambiance is super cozy, giving "modern dinner" as soon as you walk in. The menu varies with traditional and Mexican items, and a big selection of pies, of course! The service is good and prices not too bad. I only wish it was closer to me and not in such traffic congested part of town, but it's worth the the trip once in a while. read more

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I love Diners when I am traveling and so glad I found this one. They have a great selection on their menu of breakfast, lunch and dinner. I had chorizo skillet which was fresh and also banana cream pie for dessert. Was great! read more

Really busy Sunday got food out quickly and attentive Staff big improvement over last time read more

Butter Smith Kitchen & Pies - American Near Me - El Paso, Texas

We decided to stop by for dessert, and then changed our mind and split a margarita grilled cheese basil sandwich with tomato soup and hot coffee! It's cool outside. Actually, I'm freezing, so the coffee was perfect! Service was a bit slow, but not bad. We were in no rush. The food was pretty good. The tomato soup was warm, not hot, so I asked the waiter to microwave it! Sent it back, and got it just right! The fries were soft on the inside, and crispy on the outside. Not bad, tasty! Can you believe it, we ordered dessert! I had a slice of key lime pie and hubs had berry pie! They were delicious! Bring another pot of hot coffee! We rolly-pollies rolled out of there ready to burst! Most definitely recommended. 5/5 read more

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Rapid service Good food Great customer service Love the pancakes And a hit cup of coffee read more

I brought my grandma and grandpa here for breakfast on a Saturday morning thinking it was going to be a long line but we were able to get a seat quickly. As soon as you walk it you see all the fresh pies they make daily and put on display. The pies look so delicious!!! Our server Jackelyn was so sweet and super attentive to our table. She always made sure to check up on us. I could tell she was working her @ss off too throughout the restaurant also. I ordered the all you can eat menudo and it was decent. They do give you a small bowl. My grandma tried it and she approved so it got approval from her lol. My grandpa got the Texas Chicken Fried steak skillet and it was gone pretty fast. My grandma got the huevos rancheros and I tried the green chile sauce they put on top and it was delicious!! Their salsa is also very flavorful!!! Oh and at the end I wanted to get a strawberry crepe to share with my grandma and it was so good I only got about 2 bites and she ate the rest LOL ok so overall for my first time experience here I will definitely be coming back again maybe for happy hour next time :) enjoy my pics read more

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I love a place that has breakfast all day. Yes, as you can see from the pictures, I had some Benedict eggs for dinner. On the other hand the rest of my party all had dinner. We weren't sure about the tostadas here, however, I can say we were pleasantly surprised with the results. Everything was fantastic. To finish off the night, we each had a slice of pie with coffee. I had some pumpkin pie and the rest ordered cherry pie. The staff was good, but I believe that this night they were under staffed. They did the best they could but service was a little slow. read more

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I purchased a lemon meringue pie for a family members birthday. Although I have to eat gluten-free and couldn't eat the pie, everyone who did raved about it. I wish they made gluten-free pies! read more

Service was great. The good came out quickly and was cooked well. Very affordable too! Good spot! read more

Butter Smith Kitchen & Pies - Breakfast enchiladas - American Near Me - El Paso, Texas

This morning as we headed out to our final destination we were looking for someplace open on Christmas Day for breakfast that wasn't packed. We stumbled upon Butter Smith and decided to give it a try. I had the Cali Skillet and my husband had the green Chile breakfast enchiladas. Both were excellenT. Our waiter Robert was very nice and the restaurant was super clean. Noticed a lot of single fathers taking their kids out for Christmas breakfast this morning I would definitely love to try this place again if I am ever back in the area. read more

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Great choices on the menu. Lots of variety to choose from. The food was good the service was good. read more

Butter Smith Kitchen & Pies - Menu - American Near Me - El Paso, Texas

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We love this little diner. The staff is always friendly, the food is fast, hot and tasty.

Overall it was ok. It did feel that the service logistics were a bit off track- some confusion with orders and such but I'm assuming it's because the place was busy on a Sunday morning. The food was good, nice addition not on the online menu was watermelon mimosa which was 10/10 delicious. Despite some service hiccups the staff was very nice and pleasant. read more

Butter Smith Kitchen & Pies - Mimosa - American Near Me - El Paso, Texas

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A bit disappointed that it's nothing like Village Inn Now leaving that comparison aside, I enjoyed my breakfast. The company was better but we aren't here to talk about him. Back to the food. I got the Santa fe skillet with green sauce and the sauce was thick and cheesy which I loved. My eggs were cooked perfectly. My date asjed for the hyevos rancheros and they were good im told. The coffee was good. The service was on point. read more

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While the atmosphere and service are great, the food quality doesn't match. The pie crust is not flaky like a crust should be, its dense. The carrot cake was more icing than cake, while the bit of carrot cake you got was good. The oatmeal was watery and not hot, and the country potatoes were dry with no flavor. It's really too bad because the atmosphere and service are superb. read more

What can be better than great pie? Pie for dinner! Haha my friend and I met up thinking we would have a respectable dinner and instead ordered six slices of different pies between us- wild berry pie, coconut pie, French silk, key lime, pumpkin and pecan. We shared and compared, and we both agreed that was the best lunch we had had in a long time! Prices are average and coffee is good. Service was great! read more

Amazingggggggg service & food is fresh. The waiter remembers my order , the atmosphere is new and inviting

I have been here twice and both times ordered the Santa Fe skillet with OVER MEDIUM eggs...and if you don't know, that means ALL WHITE is cooked but the yolk is still runny...however both times there was still jelly liquid egg whites so I couldn't eat my meal...the skillet (potatoes, red sauce, and veggies were good though) read more

I can say we are not disappointed on the switch from VI to Butter Smith. We came here twice in the past 2 months and the food was really good. The servers were a bit aloof and seemed very interested in whatever the conversation was than come check on the table. Last Saturday we came here for breakfast, and I also ordered the berries pie. The crust was uncooked, mostly raw. I had the pie filling but the overall experience on the pie was disappointing. My water glass had a grease stain that I only observed after I took a sip. Luckily, it was on the opposite side of the one I used. Overall, good food, the service could be better and the glasses could be cleaner. read more

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This was our first time here and it was delightful. The employees were great and the food was delicious. The restaurant was very clean and comfortable. Would definitely recommend. read more

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We were in town and decided to try this place that had pies, pies, pies on the outside. We ordered the eggs with ranchero sauce. Man it was spicy! But it was good. The pancakes were delicious as well and not huge so you can eat with your meal. I don't recommend the Menudo. We got a sample to taste before ordering and it tasted watered down. No flavor at all. We tan out of time so I didn't get to try the pies. read more

Grew up a Village Inn fan. I was sad when they were going away, but I was very happy with Butter Smiths. The place is beautiful, loved the new look. Much better than before. The food was great, came out quick and the drink selection was great. The best part of the experience was the service. Everyone was friendly, attentive and went out of their way to anticipate our needs. My kids already want to make plans to come back. read more

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The service was great. We had a young man who was very courteous to the customer. The food was wonderful and seemed fresh. However, my breakfast meal was at 6 PM as I work the night shift. The coffee was left on the burner too long and it tasted burnt. The good news is, they made a fresh pot after being requested. The restaurant was very clean and well. The sound level was low. read more

So today I tried butter smith for the first time. It gave me the retro cafe vibes not like the original village inn it used to be. The open concept and bar in the middle reminded me again of a retro style cafe..It was past 1 but I still wanted breakfast so I ordered the chicken fried steak and eggs. My plate arrived about 10 minutes later and I thought it was rather small, however it consisted of eggs, hash browns and pancakes. The chicken fried steak was smothered in a green chili gravy. It was actually pretty tasty. I actually got full, the plate was really enough for me. In all the food was good no complaints. Just never got that refill of tea but that's not such a big deal is it? read more

Butter Smith Kitchen & Pies - Chicken fried steak and eggs - American Near Me - El Paso, Texas

This place was packed, even on a weekday...but it was near our hotel, so we decided to try it. Our server Jeffrey seemed a bit nervous, but he was friendly and attentive. A large cafe with no clean coffee cups, so we got styrofoam(which I hate)!!??? The pick 4 for $9.50 seemed like a good deal. The breakfast was fair like a Denny's meal...my waffle came out cold, but the remake was good, the bacon was raw on my hubby's skillet, so they brought out extra sausage. He said the onion and tomatoes were not cooked in his skillet...so an all around fair meal. read more

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The food is consistently delicious along with the service. My favorite El Paso restaurant for sure for breakfast!!

Food was so good, the service was amazing this was our first time here and our server Sirena was amazing we will definitely request her next time, the mango mamosas were so good there's also watermelon flavored read more

Butter Smith Kitchen & Pies - Santa Fe skillet - American Near Me - El Paso, Texas

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We happened upon Butter Smith bc the restaurant we intended to go to wasn't open yet. Butter Smith looked fairly new and loved the inside. Very clean, neat, classic diner. Wait staff was prompt with initial greeting. The menu had every combination. You could want and most prices were at $10, and a lot of food. Husband ordered: 2 scrambled eggs, 2 bacon, hash browns and French toast $10.50. All was good, the only thing he could say about it was he likes his hash brown a little more crisp. I had: 2 eggs, 2sausage links and 2 flakey pancakes. So Delicious !!! Food came out quickly on nice warm white plates We don't drink coffee, but the ice tea was good as well! LOVED IT!! They also have a huge pie menu, but we were stuffed! read more

It was good. Basically Village inn with a twist. Added menu items but still some of the same. You can order beer and mimosas. I do like the decor. It is loud because you can hear the kitchen work, but it gives it that old school diner feel. Which I believe thats what they were going for. The ambiance adds to the experience in my opinion. Hard working staff for sure, good food. Really can't miss. read more

Food was great...not a long wait. The service was prompt and good. Will definitely be back.

Butter and Smith is essentially Village Inn with new decor. Their menu is really similar and identical in some areas to Village Inn, and all they did was change the name on the outside and rebrand it as Butter Smith Kitchen and Pies. The food was just okay. The service was fine as well, but we got asked over 20 times if we were doing okay, which got old after awhile. Since they just opened, they're over staffed, and there's a bunch of waiters walking around asking you every minute if you need something. For some people, this could be a plus, but for us it was overkill and disruptive to our experience. The food really needs more attention in the back. The avocado on the toast was going brown and had too much onion in it. They also gave us dirty silverware, which was gross. I didn't feel the portions were very generous either. read more

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Went in this morning, for breakfast. I would like to say staff was great. But unfortunately I had a hair in my food not big deal it happens right? Nope got my food replaced again another hair at this point didn't want no food. Manager didn't charge me for my food. My sister ordered a sandwich to go and this the what we get raw chicken sandwich. Let's just say this is crap. Can't believe u would serve this plus I just complain 2 times that there was hair in my food so you serve me raw chicken in my sandwich. U get 2 stars because staff was nice. Other then that nope not going back. Not good at all ppl can get sick from chicken. read more

Butter Smith Kitchen & Pies - This picture of one there chicken sandwich. Raw in middle. - American Near Me - El Paso, Texas

We took our uncle and aunt there for their 40's anniversary. I presented my dog's service card to the host at check in. After we sat down, ordered and served with drinks, the manager kicked us out. It was very unprofessional and embarrassing while we are having our coffee. We should not be seated at check in and served if dog not welcome. read more