Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Advice don't go here find another place Seriously…read more If you want to "sell" your jewelry "Privately" Just make sure you get cash ! Don't go here sell your jewelry These people used to be In the mall Here now they have their own place I bought a piece of my jewelry there I wanted to sell it ! This place wouldn't give me what it was Worth as they wanted the "money" I even had an appraisal too what it was Worth ! Everyone wants to rip you off Especially the jewelers ! So sad !

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Great service. Friendly and helpful staff. They even do jewelry repairs and battery replacements…read moreon watches.

Cyrus jewelers is a family owned business who has been around for as long as I can remember. All…read morestaffs that are working there are all friendly and will do their best to help you out in any way that they can. Highly recommend.

Unfortunately my right hand swelled and had to have my right finger which had a long time gold ring…read morecut asap. I called them in morning and was told to come in anytime. Went in and they took care of me immediately. The staff was gracious and the jeweler took less than what seem like 2 minutes. Their service is excellent. Left the ring to have it resized at a later date. They will be my jeweler from now on. Thank you. Lydia Negron

Very congenial service. They did two small jobs for us: reshaping my husband's wedding ring and…read moreenlarging mine. For the first job, I watched him work, very carefully and thoroughly, and then clean and buff the ring. For the second, it could not be done as I waited. It was ready in time; a perfect job. Both jobs were done well and were reasonably priced.

I have been buying from Joint2Jewelers for the past two years. Their customer service is wonderful,…read moreas is the quality of their merchandise. I find both negative reviews very hard to believe as I have had nothing but excellent professional experiences with Randy, Rachel and their mom. Their live show on Saturdays is such fun and I rarely miss it. I appreciate that reviews are written by one person (as is mine), but I hope you don't miss an opportunity to patronize this lovely store in Montgomery, NY (or join the live show every Saturday on FB and Instagram 5pm) so you can see for yourself what wonderful local jewelers are in our area.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

We went in to the store in late April with 2 missions - sell some pieces, and repair and enlarge my…read morewedding rings. They appraised my pieces with a very fair price, and took my rings with clear plans for these precious heirlooms. Then life intervened - I had a fall, and then surgery on my knee. The folks in the jewelry store were so patient! I limped into the store again on the 7th of May. My rings were so beautifully repaired, they took my breath away! I feel so fortunate that after almost 3 years, I get to wear them again. And we struck a very acceptable deal for the items I sold. Honest, professional, friendly. This family-owned shop will have my jewelry business from now on. I can't recommend them highly enough!

Amazing place! Alana was amazing at helping pick the perfect engagement ring and wedding bands for…read moremy fiancé and I! She answered all our questions and showed she genuinely cared about us! Billy also gave us an amazing veteran discount! Highly recommend this place to others!

Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe

I had a very disappointing experience with this business. I initially brought in two rings, one for…read morereshaping and another for a diamond replacement and repair. The ring that was repaired was significantly over-polished, and I was given a replacement diamond that did not match the quality or grade of the existing diamonds in the ring, which was visibly noticeable. I returned to the store, where I was told the diamond grade and gold weight had not been recorded, though they acknowledged the over-polishing issue and diamond grade issue. I was then informed that a casting would be ordered so my original diamonds could be reset due to the over-polishing. However, when I returned, I was told the casting could not accommodate my diamonds because they were different sizes--meaning the stone measurements were not taken before the casting was ordered. At that point, I was told a fully custom ring would need to be made to fit my diamonds, which made me very hesitant. Eventually, the custom ring was completed, but I was not satisfied with the result. The color of the gold appeared different, and I was never informed that the original ring's weight had not been documented. I later called to confirm whether the ring was solid gold and was told it was. However, only a few months after receiving the new ring, it has significantly bent. My previous ring lasted 6-7 years without any structural issues, so this level of bending so quickly is very concerning. Overall, what started as a repair issue turned into an ongoing problem with communication, quality, and craftsmanship. I am very disappointed with the final result and the overall experience.

From start to finish, the customer care experience at Quick Jewelry Repairs was first rate!…read more The enamel repair ion my ring is perfect! This company has earned my respect and future business!

I am deeply disappointed in the craftsmanship and the customer service at QuickJewelryRepairs.com…read more In March 2023, I paid $60 to have my platinum wedding band resized down. Within a year, the structural integrity of the work failed: the seam where the ring was cut is now visibly open and physically sharp to the touch. This is a clear case of improper fusing or the use of inferior solder--platinum should be seamlessly welded, not left with a failing joint. When I reached out to resolve this, they admitted the repair would cost over $500 and offered a measly 15% discount. It is predatory to charge $60 to remove a piece of my platinum, then demand over $500 to fix a seam that shouldn't have failed in the first place. I expected this company to stand behind their benchwork, but instead, they are trying to profit off their own technical error. I no longer trust them with my jewelry and suggest others look elsewhere for quality platinum work.