I have never worked with a less helpful business. DO NOT use this company! They advised me that…read morethey prepare their schedule for the day in the morning; if you happen to be employed and you are not home that day then too bad. How about scheduling an appointment in advance? They say that is "impossible". After several trys and a lot of wasted time on my part, they performed the warranty repair. Their repair lasted all of three days. Some "experts".

Absolutely DO NOT use this company for any appliance service. They were assigned to me as my…read moreservice provider to cover an extended warranty that I purchased on my DACOR range. First of all the receptionist Karen loves to use the excuse "I'm just a receptionist, I don't know anything and I can't do anything for you". They came to my house once to replace a control board which did not fix the problem of my ovens not heating up to the set temperature. I wasn't there at the time of the repair so I don't know if they really did anything at all. But, I called them back to try to set up another appointment and was informed that they were only in my area Tuesdays between 1-4pm. Since I work full time I asked if they could possibly meet me at home at 4:30 or on a saturday, and they responded that they "don't work past 4 and certainly don't work weekends". So, I set up the appointment for tuesday between 12-4 and they called me at 9am on tuesday saying they were cancelling the appointment because their technician said my ovens were working fine. When I called back and spoke with the manager Barry he said "maam, you're wasting your time, we're not coming, period". these people have been paid in advance for the extended warranty but have the gall to refuse to provide the paid for service. I would NEVER EVER use them for any service that I was actually paying more for and would strongly encourage anyone out there not to use them either--you will NOT get good customer service.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

Kitchen Fantastic made my dream kitchen a reality down to details I didn't even know I wanted, but…read moreso glad they had the expertise to tell me about them. There workers were very professional and timely and paid close attention to details. I couldn't be happier. Thank you Kitchen Fantastic!

Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

These guys go above and beyond to make sure you're satisfied with your purchase...great customer…read moreservice and dedication to providing good quality products for an affordable price. I was greatly surprised to see how reliable and trustworthy they are, one of igniter on the oven I purchased from them stopped working after 2 months and after letting them know, the owner came over picked it up and left me a replacement oven and fixed mine and brought it back even though I live 40 miles away, I mean wow!!!! Where do you see this level of customer service now a days! I wish this business do better and better everyday as they run it with integrity!

I just bought a stackable washer/dryer unit and am very happy with the service I received. Prices…read moreare very reasonable, delivery and installation was very quick and the owner was very responsive to my phone calls. I have anxiety and can be pretty annoying, yet he still took all my calls and was helpful lol. Don't let the bad reviews fool you; they appear to be written by the same person using multiple profiles, or telling their friends to give crappy reviews.

Called Quick Appliance for problem. We've been using them 6 years - for oven, dishwasher,…read morerefrigerator. This time for dryer. I called 9:30, Prospero was here at 2:30, and it was fixed by 4. Required taking the dryer completely apart and going to San Carlos for part. Excellent, quick service, reasonable price. UPDATE: May, 2016. Called Quick for problem with Viking oven. Prospero was here that afternoon, and got Viking parts to fix it next day. We have been using Quick for many years, and cannot recommend them too highly. See my first review below.

My Frigidaire stove burner stopped working. I called my home warranty and they assigned Qwik…read moreAPPLIANCE. Senior tech Felipe Soler, diagnosed and order new parts. He came and replace the parts, but he didn't make sure it worked properly. I contacted Felipe and suddenly, they don't service my area. Senior tech, WORTHLESS!

This is a long review, but the bottom line is this: if you are looking for an honest and…read moreconscientious general contractor who can deliver a project on time and on budget, look no further than Advanced Home Improvement. We needed a major home renovation for our 68 year old home that was beyond our scope of expertise. The project included, but was not limited to: complete new HVAC system, complete electrical upgrade, complete guts and redo of kitchen, main bathroom (that included expanding into an existing closet area), and guest bath, strip-repair-refinish the hardwood floors (1500 sq ft), construction of a bar in an existing family room closet, repair damaged drywall due to house settling, paint throughout the house (including replace all baseboards), installation of canned lighting in various rooms, numerous new windows, and new attic insulation. For this project we interviewed four general contractors. Like many, we had heard horror stories of working with contractors and we did not want to have that experience. Of the contractors we interviewed two were limited in the scope of work they could do and would require us to hire subcontractors on our own and order our own appliances/cabinetry. A third contractor asked us if we wanted our work permitted and if so, we would have to apply for the permits ourselves. The fourth contractor interviewed was Sheryl Kanzaki of Advanced Home Improvement. She is the owner of the company. Sheryl was the only general contractor who was prepared to have a serious conversation with us. She brought a packet of information for us that included such things as examples of the work her company does and has done, certificates of insurance, referrals, and a listing of the services her company provides. This includes architectural review (which we needed due to foundation settling issues) and interior design services. She also took measurements and pictures of the entire house, exterior and interior). Sheryl got back to us within a few days with a detailed bid (the only contractor who did) and we met with her at her showroom. The showroom has not only a conference room and offices for her staff, but displays of tiles, flooring, kitchens, baths, showers, etc. And what is on display is just a sample of what her team can acquire. All of it is higher end, not what is found in big box stores. After going over the line-item details, we later met with her interior design team and they created different ideas for us to consider for the kitchen and the baths. This back-and-forth process with ideas, concepts, drawings & plans, and finally getting what we were looking for took a few weeks. Whenever we had a suggestion or concern the design team listened attentively to us and provided excellent advice. Because we had completely moved out of the house for the renovation the work crew was able to begin demolition and not have to worry about working around us. The kitchen and baths went first. While that was ongoing the electrical system was upgraded, and plumbing work began. It should be noted that Sheryl uses trusted partner companies for work not organic to her team. This included the electrical, the HVAC, and the hardwood floor work. The first part of the project, however, was the installation of a French Drain system around the perimeter of the house to mitigate structural movement due to rainwater collection. Sheryl had a structural architect look at the foundation to best determine what could be done to solve the problem of the house slightly shifting in wet years, thus causing drywall cracks. Because this work is outside of the scope of Sheryl's company, she sent out request for proposals to companies that do this work and provided us with one that could. Once the demo was complete the work began in earnest. For weeks her crews were in the house doing a variety of tasks. While this was going on we worked with the design team to select kitchen appliances, as well as cabinetry (kitchen and baths), and tile for the floors, all of which was ordered through the team. Once ordered, they managed the receipt, storage, and delivery of it all to the house. Throughout the project Sheryl was in regular contact with us. If we had a question on something that was being done, or if she had a question for us, communication was easy. There were no surprises during this project. We were able to regularly check in on the work and often talked with the crews working on the house. Everyone was very kind and would explain the work they were doing if we had any questions. At the end of this six-month renovation project we are thrilled with the results. The kitchen and baths are stunning. The floors are beautiful. The canned lighting, fresh paint and baseboards, and new windows really make the house look brand new. Our experience with this major home renovation was a positive and low stress event. We do not hesitate in recommending Advanced Home Improvement.

Overall, I am pleased with the kitchen remodel. They updated a tired '80s kitchen and made it…read morebeautiful and modern. Caroline took the lead on design and after a few iterations, we got on the same page. When it finally came time for demo and construction, I got to meet Ellen and Marc. Anytime I had a question, Ellen responded with alacrity and thoroughness. Marc and the rest of the crew were great craftsmen, professional, and polite. (Marc's also got a good sense of humor. I caught Marc singing a Backstreet Boys song one day and had a good laugh with him. Ask him to sing for you.) The crew was timely in their arrivals and always left things tidy at the end of the day. That's not to say that everything in the process was smooth--there were puzzling miscommunications from time to time and minor details to fix toward the end. But, considering some horror stories I've heard from others, these small frustrations pale in comparison.

100% Great repair shop. Look forward to doing business again whenever my sweetie's JANOME sewing…read moremachine needs it. 100% Recommended!

Well.. the sewing machine tech can be quite frank but he knows his stuff real well. Showed up…read moreearly, looked at the machine and diagnosed/repaired the issues immediately. My cylinder arm machine has never ran better. Everytime i call apparel city the people are quite helpful. It was worth paying the trip fee for me because my machine is quite heavy.