This was my first time visiting BV Nail Spa. I had seen the two-star rating and read some not-so-great reviews beforehand, but I still wanted to give it a shot and form my own opinion -- because I feel like oftentimes people only leave reviews when they've had a bad experience. But on the flip side, we often forget to give places their proper flowers when we actually have a good one. The salon itself is clean, peaceful, and has a nice ambiance. I called ahead to check availability, and they told me to come in. I let them know I'd be there in five minutes, and when I arrived, I was seated immediately -- no wait, which I appreciated. I received a fill, a cut down, and had two nails fixed. Kenny did my nails. He was quiet, very gentle, and seemed to genuinely listen to what I wanted. That said, I did leave feeling a little unsure. One hand looks noticeably shorter than the other, and the shape isn't exactly the almond I asked for -- they look wider than expected. My fingers are naturally a little crooked, so maybe that played a part, but the inconsistency is definitely noticeable. From far away, my nails look cute -- cool even. But up close, you can really see the unevenness, which is a little disappointing. Another thing I didn't love was being charged for using a credit card. My total ended up being $58 plus tip, even though over the phone, they quoted me $51. The manager did tell Kenny to notify me if there were any changes in pricing, but he never mentioned it. I didn't press the issue since it wasn't a huge jump, but it still felt a little off. Also -- sidenote -- I just moved back to Syracuse after 13 years in Charlotte, and it seems like this whole "charging extra to use a card" thing is common here. I personally think it's corny. They do have an ATM inside that charges $0.99, but I'm just not a fan of being charged to access my own money. So if you plan on going, I'd recommend bringing cash. They also have a QR code for Vemo at the front desk, and they do offer a rewards program -- I signed up for it, but I forgot to ask how it works or what you need to do to actually earn rewards. All in all, I'd rate my experience a 6.5 out of 10. It wasn't horrible. The ambiance was nice, the service was gentle, and I was seen quickly. My nails aren't terrible -- they're fine from a distance, but up close, the flaws are obvious. I might give them one more try, just to see if it was an off day. read more

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I came for a dip powder and gel pedicure. The dip powder lasted less than a week. It was the thinnest layer I have ever seen. I had to refill them because they were not even. The pedicure never fully dried and I have a lump. It was a waste of $120 for me. The best thing was the glass of wine. The man that did my nails was kind but maybe inexperienced or rushing. The vibe was calming until the music was cut off at 5:30pm. I know I came at 4:40 and they close at 6pm. Closing at 6pm on a Saturday is unconventional to me. The first time I came here I loved my nails. Maybe their speciality is not dip powder or gel pedicures. read more

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I went here for a manicure and pedicure with a friend. We had an appointment and were taken in for a pedicure fairly quickly. The pedicure was very well done and efficient, and the massage chairs were a bonus. We had to wait a bit for a manicure, but once it began it was also efficient. The UV nails feel sturdy, but are not the most even. The design on the manicure is also a tad uneven, but very pretty besides. The prices were a bit high in my opinion, but the ambiance was good. Would likely go back again for pedicures, not sure about manicures. read more

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nails look TERRIBLE! left with my cuticle bleeding. guy asked for a tip after he saw that i was bleeding

I stopped getting my nails done because I kept having bad experiences. It's been a year and I finically decided to get my nails done and this was the result. And I kept saying my thumb was way tooo short like 5 times and he kept filing the sides of it... if you want your nails to look like traffic comes this is the place for you. The nails look nothing like the reference photo. I don't even care that none of the lines were even but the fact I paid $65 for my thumbs to look like this is insane read more

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My friend booked us pedicures today and we were treated quite rudely, I'm not sure why. I had Nina doing my pedicure, and at the end my friend and I were rushed out before our nails were dry. During my pedicure, Nina shook her head when I said something hurt (as if annoyed) when clipping the sides of my nail, and just appeared generally annoyed. I'm not sure who did my friend's pedicure, but we were waiting to check out at the front (someone was ahead with the manager paying) and Nina took my friends card out of her hand without even asking. They also apparently don't offer wine anymore, only for private parties? And the manager said it had always been that way, which doesn't seem accurate based on prior experiences. We had gone a couple months ago and it was great - we were offered wine and treated kindly. I never had a good experience prior for manicures - I tried dip with tips and they were lifting and poorly done. Another time I got a regular manicure and they were messy, so I started going to Perfection Nail Spa IV for my manicures. We both agreed we would not be returning. read more

just lost a good customer. I go there to get my toes done. I classic French tip. They tell me I can't get it without gel you gonna tell me how to get my feet done and my money that's not cool. I do my feet. How I wanna do them. I pay to get them done how I wanna do them I not be going back. You don't tell me how to do my damn feet. you should get what you pay for. Nobody tells you how to get your feet or nails done goodbye good riddance, and good read more

Today I went in for a fill. Hannah was my nail technician, she was running 20 minutes behind but I was not in a rush so that was ok. The entire service she was talking with friends and looking/reading things on her friend's phone. She was not very professional at all. She also skipped the hot towel and hand massage which is my favorite part. I just think I will stick with the Fairmount location, it was better. read more

My friend got her nails and feed done and showed them what she wanted, but they did a horrible job. If they couldn't do it, they should've said so. The guy doing her nails was grunting because he didn't want to do it. She was so excited since it was for her prom, but she didn't get the service she deserved, especially considering she paid $168 for it. read more

I've been coming to get my nails done here for years now. That are so kind and professional. Nia is the best with design. read more

BV Nails & Lounge - Nail Salons Near Me - Syracuse, New York

I am very unhappy after going to BV nails for 5 months . I've highly recommended BV nails. I feel that your policy for long nails is incorrect and not posted. my nails are not considered long and this was the first time in my 5 months that I was charged $47 instead of the $41 that I've been paying . I will definitely be getting the word out on you taking advantage and not being loyal to your customers. Please know you have lost a good customer. Very disappointing because I liked all the nail technicians. The manager/owner didn't even try to keep me like a good owner would do!!! They're are plenty of nail places that would appreciate my loyal business. As I was with someone for 7 years !! so I will move on . read more

DO NOT GO HERE! Service requested & menu price is not what you will be OVERCHARGED when cashing out! RUDE male manager yells at you when kindly asked about menu price & what I was OVERCHARGED of a long list of add on pricing for mani/pedi(really now filing of nails & nail polish is add on for manicure‍)Money Grab! I will go elsewhere & will pass the word on BV Nail SUB PAR SPA!(had to give 1 star to review should be o!) read more

I've been so frustrated looking around and trying out what feels like 10000 different nail salons in Syracuse. I remember always liking BV nails when they were in the mall, so I figured I would give them a try, especially since they just opened up in DeWitt! Walking in I was legit blown away! I love love love the ambiance in here! Everything is brand new and very clean! We walked in and were greeted by the owner (I think?), anyways he was so friendly!!! He had us check-in on their Ipads which was so new and cool!! I love that because now in the future when I check-in I can see when I came last and what I got. My mother and I wanted dip nails and pedicures. The nice gentleman walked us back and had us sit down for our pedis - this place is so huge there were actually quite a few people in here and it didn't even feel like it. So we sat down and were confused because we didn't pick out our colors yet. He then handed us these 'nail books' with all the colors in there so we didn't have to walk around to a wall to find what we wanted. This was so awesome because I haven't seen any places do this. NEXT - he brought us champagne - instant happiness! A few ladies came right over and started our pedis. They were so friendly and professional and happy!!! It was great to see the staff smiling and happy, you don't see that at many places anymore. So next we sat down for our manicures and I was worried because I am a psycho when it comes to my nails or perfectionist I should say... I had Lineh, pronounced 'Lyn' (I might have the spelling wrong). She was awesome - literally all my worries went out the door when she could leave my tips on and put new dip on, she was even explaining to me her process a little bit. I made sure to ask for the shape I wanted and she did just that. Honestly relieved and pleased with this place, they did a great job and I left feeling so happy! I will for sure be coming back! read more

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I went today and got a full set w/gel polish and a spa pedicure w/gel polish. Paid $103 total not including the tip. I got home and happened to look underneath my nails and they looked horrible. The tips are not even placed on the tip of my nails, there are large gaps in between the acrylic and my nails, great playground for fungus. I went back to resolve my issue the lady claimed that I didn't get them done there two hours prior, then she offered me a $10 gift certificate. I declined the $10 gift certificate because I will not return there ever again! I will have to go elsewhere to pay for a new full set because this one is disgusting! read more

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Would leave 0 stars if I could, Alex was extremely rude and incompetent. Screaming at clients and making a fool of yourself is no way to run a business. This man is a pos. Being a cheapskate and Double booking clients and creating a terribly embarrassing and awkward experience is also disgusting. read more

This is my first time getting my nails professionally done in about 10 years. I went for a regular mani-pedi (no gels, just regular polish). I was a walk-in, so I had to wait about 30 minutes to go back. My technician was Mia, and she was really nice and skilled. She did a great job, dealt with me being awkward and not knowing how this service goes, and was very attentive to details. I came away with great looking nails. I would definitely go back (though I'll make an appointment next time so I don't have to wait forever). The space itself is very large, clean, and nice. The decor is nice (with some tacky elements). They enforce COVID protocols, with masks for everyone (regardless of vaccine status), sanitizer, and plastic barriers. read more

Literally Amazing AMAZING AMAZING SERVICE!!! it's so clean in there with great service! Originally I was very worried about the nail shape since I wanted throwback duck nails but they said they could do it and it came out so beautiful THANK YOU SO MUCH read more

BV Nails & Lounge - Nail Salons Near Me - Syracuse, New York

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I got a spa pedicure and a full set. The color is uneven on my pedicure and they didn't touch my cuticles on my nails. read more

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I love this salon! The lounge room is well decorated and check in is painless. Their prices are higher than others but the quality is nice! This gel ombré full set of coffin acrylics cost me roughly $60-70. They do great pedicures as well :) read more

BV Nails & Lounge - ombré coffin full set - Nail Salons Near Me - Syracuse, New York

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I would give a negative star review if I could. BV nails & lounge was my first terrible nail experience. While the place inside is beautiful and grand, the staff / manager cut corners behind the tables to make more profit for themselves, at the sacrifice of their client's hygiene. When I was at my nail appointment, I saw a staff member wipe acetone on her nail file in between clients - I didn't think anything of it at the time... but now I have a raging nail infection!! I work at a health care clinic and my provider confirmed this infection. I went back to the nail salon to get compensation aka my money back because now I have an infection and need to buy antibiotics!! I spoke with the manager at the salon, and he brushed me off completely and told me I had a skin issue! He thinks proceeded to tell me he couldn't do anything for me because 'the computer system is down' and he can't help me. He then picks up the phone and starts scheduling an appointment on the computer. What a disgusting reaction honestly. He told me I couldn't get a refund because 'no refund policy' and then 'the computers were down'. He kept ignoring / not talking to me by picking up the phone so I decided to go on their ipads they use for check in and found the refund policy... surprise surprise, I could absolutely get a refund according to their policy but the manager just didn't want to! I hope all the young girls I saw in the salon see this! Do not go there, you will get a nail infection or worse! Plenty of nail salons are stand-up and don't cut corners - BV nails & lounge has no values or ethics! I should have known to not go there based off of the reviews online, lesson learned. read more

Warning! Do NOT go to this salon. It's sad that I have to post this, but I had 4 big issues on my last appointment: 1. They overcharged me by over $20. They are stating they used Gel polish, well I specifically requested regular polish as Gel polish doesn't stay on my nails well. And I know they used regular polish, because they didn't use the lamp. I was in so much pain and mortified by the situation I paid and left. I didn't realize the overcharge until in my car. 2. I made my appointment in advance, asked for someone that specializes with injuries. I have a bad ankle, so I needed someone that was gentle and good with details. I was given a tech that was so rough and didn't speak English, so there was a major language barrier. I tried! While sitting in the salon, I literally had to take pain medication because she was so rough. I tried to explain to her what she was doing that caused pain, but with no to little success. And then they acted frustrated with me. 3. I had an appointment, however had to wait 30 minutes. 4. I called to explain the situation to a manager, and "Alex" was extremely rude. Repeatedly kept cutting me off, said he would "make it right next time" and make sure I'm with an experienced nail tech. I asked what the over charge and he refused to reimburse. He was extremely argumentative. He did clarify next time he would give me a small discount. Umm, sir you OVERCHARGED me, I would like to be fully reimbursed. Ps. It was my Birthday, and I was just trying to have a little self care birthday enjoyment. I'm truly sad because I had previously had enjoyable experiences and it's a beautiful salon. But after this experience there is NO WAY I WOULD EVER GO BACK! I will be submitting a formal complaint against this salon. read more

I went here the other day to get a full set put in and the whole experience was amazing. The salon is gorgeous and large. They different rooms for pedicures, waxing, and to get your nails done. The bar when you walk in is a nice touch. My technician, Vanessa, was great. She was so nice and did a great job with my nails. I am very happy with my here. read more

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I have never met someone as rude as the woman who did my nails. She was aggressive and spoke to me in no way that someone should speak to a customer. Also these nails should not be 25 dollars. They are extremely messy and I will now need to pay even more to get them fixed. Update: they chipped after an hour read more

BV Nails & Lounge - Nails that should have cost $2 - Nail Salons Near Me - Syracuse, New York

Idk where to start! TERRIBLE TERRIBLE service! The lady cut my man's nails so short every finger was bleeding! She complimented his nails prior to the service and proceeded to damage every nail. I strongly suggest not coming to this location read more

I developed a nail fungus and i went back to BV nails on Erie blvd to have nail treated. I was advised to just get a new set and it will cover it up ( wronggggg) , then I was advised to soak my nail in warm water and vinegar( whattt) , no tools were cleaned or sanitized. Please be careful on proper nail care. read more

I had a horrible experience last time! I got My nails done on a Friday (tips with dip powder) and by Tuesday, one had fallen off completely. I went back in and when I explained the story the man sat me down. When I told him it was dip powder he aggressively told me he cannot do dip and I needed to tell him who did my nails originally. I could not remember her name and he told me if I could not tell him her name he couldn't help me. After finally figuring it out she fixed my nail. Now two days later, the same nail has fallen off again. Not going back for sure read more

Do not support this business. Rudest most disrespectful people I've ever experienced. First time going I dropped my daughter and her friend off for their appointment. I went in and the young man that came to the front desk was so rude and disrespectful. It was not a language barrier because he spoke great English. The second time my daughter went with her friend, they both had an appointment at the same time. Sat my daughter down and then asked her to move to serve another customer first. Her friend was just about done, 54 minutes later and then they asked my daughter if she still wants her nails done. Total disregard for the customer's time. I've never waited this long for Doctor, Dentist or anyone. There are plenty of respectful, professional nail salons. We went to another place and had a great experience. read more

I have been going to this salon since they opened. The service has gotten progressively worse. My nails are ragged and the polish is uneven. I requested a spa pedicure which includes a callus treatment. It was never done. The atmosphere is very uncomfortable. The technicians talk to each other more than they talk to the clients. Management is very rude. They are overpriced for the quality of service they provide. This was my last trip. read more

I went to BV about two weeks ago and did not have a good experience. My two friends and I had appointments at the same time but had to wait an hour to be seated, and even longer when we were in the chairs. The lady who did my nails did a rush job, not even looking at my cuticles. The ANC was not applied well, and the gel tip has already chipped. My friends had similar experiences in that we felt rushed, and that our end result was not what we had asked for. read more

BV Nails & Lounge - Nail Salons Near Me - Syracuse, New York

I had a very good experience! I made an appointment for 3:00, and everything ran on time. Linda did my acrylics with gel, she was very good!!! She payed close attention to detail and they turned out great. The salon was really clean and peaceful. No complaints. The total was $51 which is very reasonable. read more

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Great service. I had Leana and she did a great with my pedicure and waxing my eyebrows. My phone was out of juice and she even went out of her way to find me a charger. Super clean, took my temp before they allow me to pick a service. Workers wiped the chairs and tables to the max in between clients. Reasonably priced. Complementary water and soft drinks is a nice touch. read more

I drove 45 mins to my appointment at2:30 i got here at 2:38 and I was 8 mins late and they gave my appointment away with jack before I even walked in her extensions were on he didn't even wait for me and it's a Saturday And I'm still waiting. next time give me a call and not have me waste my time or gas. I been coming to Vanessas and her husbands place since I was 5 And tip very good way more than most people ....worst experience at any nail place yet I felt so read more

I just moved to this area and I was hopefully looking for a new nail salon. The aesthetic of this salon really drew me in with the giant chandeliers and luxurious set up. I came in on 08/13 needing a simple set of stiletto matte black dip nails. After explaining the shape of a stiletto to the nail tech I was still hopeful regardless of the first red flag. The nail tech continued to file down my natural nail to where it started burning. Still hopeful I contributed it to my natural nail maybe being too thin. Then after the tips were applied the nail glue adhered to my skin so when the tip was cut to form the shape my actual skin got caught in the scissors and cut me. Even after all of these red flags, I still was hopeful. My set only got 2 coats of the dip and 1 coat of the matte top coat. As you can imagine this was really not enough. That night my top coat already started peeling and I had to swing by target and buy the OPI matte top coat to add another layer. I paid $46(+$10 tip) on Thursday for the set of nails. On Saturday 08/15(yes just two days after I got my nails done !) two of the tips broke off. The next day a third tip broke off. I would have stopped into the salon to get them fixed, but they were closed so on Monday 08/17 I went back in to get 3 nails fixed that broke after 3 days. I got another nail tech that was criticizing how bad my nails looked. She commented on how thin they were and how misshaped they came out. She then asked me where I got my nails done with which I proceeded to tell her that I had gotten them done at the same place. The questions and comments stopped after that. Finally I got 3 new nails and was ushered up to the front where I was asked to pay $15 for my nails to get fixed. Yes they asked me to pay for 3 new nails after I just paid $46, 4 days prior for a full set. I'm 25 years old and have been getting my nails done since I was 12. I know that they won't always come out perfect and some will break or chip, but I have never had a salon ask me to pay nails that shouldn't have broken after 3 days. I also got no apology from any of the nail techs or the manager, and was treated as a nuisance rather than a potential returning customer. I was extremely disappointed to where I wasted ever more time writing this review (&I never write reviews ). STAY AWAY FROM THIS PLACE. The photos I took are less than two weeks after getting my nails done, all of them are lifting, chipping and breaking. read more

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Went here for gel mani and pedi at someone's recommendation and am not happy! My gel mani chipped in 3 days. And she cut my toenails so now I feel they are going to be ingrown because hurting. read more

me & my mother were visiting from nyc for her birthday and were looking for a nice place to get our nails done.. this place was not only nice but outstanding in every aspect from when we entered to when we left. When we first walked in we were greeted by a nice man who had us check in on the tablets, took our temps and had us sanitize (VERY GOOD COVID PROCEDURES) we then picked out our colors from the cutest little color book. first we did our pedis everything was so clean and each tool was individually wrapped and sanitized, THE BEST MASSAGE CHAIRS the staff is so nice and takes their time on every single thing to ensure that u have the best experience. then we did our manicures they are to die for the attention to detail in this place is so on point. overall we both left saying that we wish this place was at home would come back every other week if we could :) read more

BV Nails & Lounge - acrylic gel manicure with gold foil - Nail Salons Near Me - Syracuse, New York

I have frequented BV a few times, and I have never been so disappointed as a consumer by their service. First off, I had a reservation and they still had me wait for 45 minutes. Throughout my entire manicure, my technician was yelling at me for not relaxing my nails and then for relaxing too much. Additionally, I was charged an extra $10 for the same service I always get and when I asked to speak to the manager to give some feedback, I was not listened to and dismissed. Please do not support a business that will not treat you right. read more

me and my four friends walked in with appointments. The owner was completely and utterly rude from the minute we walked in. I will be taking my business somewhere else. i highly recommend you do not go here. read more

I have never experienced someone more rude working in the front. The man who works at the front was blatantly and upfront rude, making snappy side remarks at me and having probably the worst customer service ever. He never provided me with a book to look at colors, and when I asked for a complimentary water he gave it to me then took it away when I was waiting to drink it. He sucks. The wait time was over an hour, despite having an appointment. When I finally got my nails done, they didn't do what I asked at all. I will NEVER be returning to this place again. The service is disgusting and they barely have any covid or social distancing protocols. If you see a man working the front desk turn around, he's an asshole. BV nails, you are the worst. read more

Was in the area and needed my toes done bad. Honestly best experience Ive ever had with a pedicure. They took there time and did a great job. Staff is very friendly and took me as a walk in as soon as I walked through the door. Definitely worth the money. Highly recommend this place. read more

Used to love coming here until my last experience... took two hours and wasn't helped u till the second hour and they charged me $40 over the price they charge for gel nails. AWFUL WILL NEVER COME BACK. read more