Instead of Bynum having integrity and refusing to service an older furnace he deemed invaluable, he decided to scam my mother out of $1200. "Service" was initiated Feb '25, attempted to cut the heat on Oct '25 and received a blinking red/green light after shutting off in under three minutes. Upon further inspection there were several issues that went undetected after initial visit. First the "cleaning" of the furnace was a simple use of a leaf blower, nothing was actually wiped and/or cleaned. Secondly, there was a piece that Bynum recommended to replace which he only changed half of it leading the other half to be burnt out. The door to the furnace doesn't stay on properly nor presses the switch which was working fine before he serviced it. Threw the old parts on the floor instead of proper disposal. When my mother called him to address the situation he got sassy, accused her of insulting him and raised his voice at her. He agreed to come out at 10am on 10/24/25 which he demanded $85 for and attempted to control the situation and come earlier. He took a look at the furnace yet again informed my mother something else was wrong and quoted her an additional $1100 in less than 20 minutes. Will be moving forward with a quality technician who's happily willing to do what's necessary and service the furnace as is. read more

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Bynum installed a brand-new furnace in our home. He arrived promptly when we needed him. He was professional and efficient with getting our furnace installed and the heat up and running. Bynum Heating and Cooling has been servicing our home for years, and we rely on him for seasonal maintenance. I highly recommend his services for all your heating and cooling needs. read more

Bynum put a brand new furnace in my house, while going through my home warranty. First class all the way and very professional. Still one of the few who can deal with very old furnaces. read more

Have called several times, Technician came out. Have been trying to get them to update the system with my warranty company. And no one answers, I and also KY Warranty company had called and left messages and there has been no follow up. Will not recommend!!! read more

My experience with this company was great! I was going through a home warranty company and they sent three technicians that told me that my entire furnace had to be replaced. Bynum was able to assess that the issue was only with the Control Board and was able to repair it for pennies on the dollar of what it would have cost to replace (even with warranty plan). I deal with a lot of service providers across a couple properties and I always appreciate being given the straight answers. It's easy to be taken for a ride if you are a layperson. I appreciate this company's honest and willingness to actually FIX something before saying it all needs to be replaced. Will be my first call, going forward. read more

My home service sent this company to fix the problem with my furnace. He arrived quickly but with an attitude that I ignored. I did noticed he did not check the system's alarm code before opening the furnace doors but used his diagonostic tools to determine the issue. Noticed debris that wasn't there originally had fallen into the unit while he opening things which should have been vacuumed out to prevent any further clogs but guess he did not bring a vac to do so. Asked but he ignored me. So he fixed what he claimed was the problem and left... Broke again with same system code I saw the first time. This time he checked the system alarm code first. He opened the unit and says a wire popped off but I did not see it. Debris still inside unit from before still did not use a vac to clean it up but he fixed the wire. He mentioned that if debris got into one section it would stop the unit from blowing heat through the vents but still did not clean up the debris. We discussed the chimney and debris. I informed him that the chimney has a liner that is in perfect form checked in the spring for a job performed by chimney specialist and thoroughly checked for such at that time so no debris was falling from chimney. He hit the pipes to show debris was in there with opening from unit....nothing..turned on unit...no sound of debris inside but yet he states that if he was called again to save his name he would say that debris was falling from the lined and caped chimney. Still wouldn't vacuum inside unit to remove debris he claimed fell in the first time....because that would be too much work. When the unit failed again, the Home service wished to use Bynum again. I inforned them that he lacked the expertise to fix the problem and got 4 Seasons. Seems it simply needed the flame sensor cleaned, which I think is minor, and debris was vaccuumed also. 4 Seasons took out every section that might have had debris to clean it even though I have annual maintainence because as 4 Seasons stated could cause future issues.... SO if Bynum would have FIRST CHECKED THE UNIT CODE he too would have seen it was a faulty flame sensor and cleaned out the unit when he saw debris as 4 Season this issue would not have required 3 visits. Instead it leads me to say, if you want it done right the first time Do Not Use Bynum! Prevent yourself a lot of unnecessary bother! read more

Great service... Made an appointment on Tuesday for early Sunday morning. Ahmed was prompt and prepared. He was able to diagnose the problem with my "new yorker" hot water boiler and get it fixed in 2 hours. I have found my regular HVAC man now. Thank Ahmed. read more

Bynum was hired by my home warranty company to look at my boiler when I noticed something had burned underneath the boiler out front of it, just after I signed up for the home warranty. The tech said the boiler should be replaced, but not for any specific reason that made unfixable - the reasons he gave were that it was older and that he couldn't be 100% sure that the cleaning would fix it so it didn't make sense for him to clean it. That got me in a pickle with the home warranty company since I just bought the home warranty, even though it was all above board and I truly had just found the problem that day. Fast forward 8 months and the boiler, which I had somebody else clean at my own expense and which had been working fine for the year, stopped one day. I called the home warranty company and they scheduled Bynum again. It made me nervous since their tech had been ready to condemn my boiler without any particular reason before, but I really needed heat so my two-year-old could recover from his cold instead of getting chilled in our house all day, so I kept the appointment. But then the technician called (The same guy as last year, I suspect that Bynum may be a one-man company, though I don't know) and found out it was the same house, and he started saying how old and bad that boiler was and sounding to me like he might refuse to fix it and just condemn it again on principle. I told him that last year it had put me in a pickle, and I had felt a bit nervous for that reaaon seeing it was he who was assigned, but that I hoped he would just come fix the boiler, that it had been thoroughly cleaned and had been working fine from then to now. He said the boiler had been spewing carbon monoxide everywhere and he had condemned it for our safety. I have no recollection of any such thing, and I do remember our conversation and the subsequent conversations that I had with the home warranty company and with my partner and with technicians from several other companies about what to do about the boiler. If massive carbon monoxide leaks had been one of the factors, there is no possibility I would've forgotten that. I also have a low level carbon monoxide detector that would've detected that, plus I just spent the past year with my primary focus on making my family safe in this older home, and a massive carbon monoxide leak is not something I would have taken lightly or forgotten about. So when he said the furnace had been spewing carbon monoxide I explained those things. I didn't say he was lying, nor did I think so. I figured there might have been a small leak that he detected at one of the junctions and he had remembered it as lots of carbon monoxide, or that he could've remembered wrong. but then he got very defensive and angry and told me I was calling him a liar, and when I said indignantly that that wasn't true and I didn't like him putting words in my mouth and I hadn't called him a liar, then he said that I had said I was uncomfortable so he wasn't going to come. Even when I explained that I have a two-year-old and we have been without heat for a full day already waiting for his appointment and we really needed the boiler fixed and all I wanted was for him to come and fix it, he refused to service my boiler at all. That left our family, including my two-year-old, in freezing cold, 16° weather, for another night. The guy from Bynum also told me repeatedly that I "should've called the guy who serviced it last" which doesn't make any sense when I have a home warranty and that guy wasn't under the home warranty and I don't have a choice who the home warranty company sends, but he kept repeating it and wouldn't listen to me. After we had gone yet another 20 hours with no heat, a tech from a different company came out, said this was a routine issue with a burnt out thermocouple that he didn't think meant anything about the boiler, fixed it in short order and got our boiler running again. This is not safe weather in which to leave a family without heat, and it was incredibly unprofessional for Bynum to refuse to come service my boiler for no reason other than taking offense at an imagined slight, so I would not recommend this company to anyone. read more

Came to our house to fix an issue with the AC. We have two units and asked them to check on both. He refused, agreeing only to check on the downstairs unit. It was "fixed" but broke again about three days later. Bynum refused to come back out even though we have an infant in the house and it was in the middle of a heat wave. Finally, we got them to agree on a Saturday to come out first thing Monday morning. However, they did not show up on Monday. Hopefully leaving this review will help others as they choose who to work with for their heating and cooling needs. read more

I'm not sure why this company doesn't have better ratings! My heat went out & the technician came and within minutes he was able to diagnose the problem & get it up and running. read more

I called Bynum Heating & Cooling to service my furnance. Instesd of him finding the problem i had to tell him what needed to be fixed and was still charged a house call fee after getting the work done. I'm now told by another company that I was taken for a ride which that's what I felt after the work was done. They said parts he replaced could've been cleaned they were still good. I've used Ahmed Bynum before and simply will not deal with his funky attitude any longer. He hasn't been in business that long, someone told me about him which is why I contacted him. NEVER AGAIN!!! Please be ware call someone else a more reputable company. One star rating is too much, he is a shyster. read more