Greedy. The technician did a good job tuning up and cleaning my furnace and didn't try to upsell me on any parts replacement and had it running better. He was professional and arrived on time. However, when I got a quote to install a Nest thermostat it was $200 for maybe 20 minutes of work. I got a quote (attached) for Aprilaire 500 bypass Humidifier installed to replace an existing one that's failing and I was told the unit is worth $600 and it would be $1170.00 to install (which included a 5% discount if I bought a service agreement with them). I said it seemed a little high so I got more quotes. So far two reputable places quoted $550 and $425 installed and the unit is $230 at most online. Update: so my Aprilaire 500 humidifier was installed by Green Air Care and everything was great with them (see review). They even fixed a couple quirks with my system. Per Brian's Heating & A/C's request I did call Brian's to see why their quotes were so high but they were unavailable so I asked for an email response. If their response email makes sense this may be updated but $600-900 an hour for labor seems really high to me. As with all large projects I'd recommend getting multiple quotes if time allows but the quotes I received from this business were a little outrageous in my opinion. read more

Brian's Heating & Air Conditioning - Aprilaire 500 humidifier installation quote - Water Heater Installation/Repair Near Me - West Chicago, Illinois

We hired this company to install a heat pump for a very large room that didn't have heat due to leaky pipes. They came out twice to review the job to figure out the right way to install the internal parts so the two units would be in the ceiling. It was incredible how they did this. We had two other HVAC company's quote on this job, they didn't come close to the perfect set-up as what Brian's did. We had a small issue afterwords, but they came back and corrected it with absolutely no problem. I HIGHLY recommend this company for any HVAC work needed. read more

Manny arrived at my home in Glen Ellyn to repair my furnace exhaust fan and I found him to be polite, professional, knowledgeable and friendly. I'd like him to be my regular furnace guy going forward. NC read more

From my initial emails with Cindy, I was already impressed with the company and was hoping the service would match! Tom called to let us know he was on his way and arrived promptly. He explained what he would be doing and wore shoe coverings in the house. He was up front and honest with us. We knew our ac was old but he didn't tell us we needed a new ac right away or needed repairs right then and there. We knew we would need to replace it in the next year or two and he confirmed that without us telling him the history. We decided to sign up for the maintenance plan to have them come back in the fall for the furnace. I looked through a lot of reviews online, the BBB, etc before we decided to call someone out for the tune up. I liked what I saw and the reviews are pretty spot on with the service Brian's provided. read more

I was in a bind as it was some of the coldest days of the winter and my heater blower gave out. I was able to schedule an appointment on Wed evening and Tom came out the next day. He was very courteous and helped explain what was wrong and gave me a very fair quote to replace the blower. They even gave me a very good price on a new furnaces since mine was 16 years old. I was tempted but unfortunately I have too many expenses at the moment otherwise I would've pulled the trigger and got a new furnace that I need. I do appreciate them trying to work with me. Anyways Tom was awesome! My furnace is working again and my toes can be nice and toasty again. Thank you! read more

Manny was very thorough and professional in our follow up visit with preventative maintenance on the furnace and filter replacement and cleaning of the humidifier. He insured that any questions that I had or answered and was very clean and thorough. read more

I love Brian and John - such great guys. Their whole crew is super outgoing, positive, and optimistic. If there was something higher than A+ for their Customer Service, that's the grade I'd give them. Honest, nice, and informative. Had them move out my old Furnace and Central AC unit to replace with brand new. Also have them on the case to adjust duct work/vents/balancing for air flow to the second floor which tends to be too hot and not powerful enough from basement setup. For truthful solutions on Central AC/Heat issues...RECOMMEND HIGHLY. read more

Great communication and helpful service men. Clean and quick installation of new HVAC system.

With inflation being what it is right now the last thing I wanted to have to do was replace my A/C. I contacted Brian's and someone immediately contacted me back to have someone out. Jason came out to my home (as scheduled, on time and pre- called to give notice). Jason was honest and explained everything to me. I was able to add refrigerant to the existing unit for the time being. When I replace the unit in the fall I'll definitely use Brian's. read more

Miguel showed up right on time. He let us know what he was doing, and why. He also made a few suggestions with NO high pressure sales pitch. We will definitely be using Brian's Heating & A/C again! read more

I cannot even give this company 1 star. They made a HUGE mistake and I am still cleaning up their mess, literally!! Do not have Miguel come to service your AC. Do not let him anywhere near your circuit breakers. Friday night our AC unit stopped woking. We spent the weekend with out AC waiting for the technician, Miguel to come Monday morning. Thankfully, I have a nice, cold, dry basement with a TV so we were able to hang out Saturday and Sunday watching movies with the kids. Sunday night, after all the rain we had over the weekend, I had a nice dry cool basement. Monday morning Miguel shows up. He goes down to the fuse box into a nice dry basement. I can hear him switching breakers off and back on again. I know he was doing a diagnostic to make sure the breakers were working and there was power and nothing wrong with the box. Probably step one in his process of elimination service call. Then over to the furnace to check that out. Back upstairs to look outside at the unit. He tells me the compressor is shot and he can come back tomorrow with a new one. I said can't you try and resolve this and see if it will work again. Miguel goes and back downstairs and turns the AC breaker on and WOW, guess what, it works. I guess the AC unit had a nice break over the weekend and was rested enough to give it one last shot!! Ha, ha! Miguel leaves, sends us a quote for the best unit at $9,800!!!!!! and another unit for $6,300!!! Those prices are after a 20% discount. WOW!! As Monday drags on the AC just isn't working so I called another company to get a second opinion. Tuesday morning Technician 2 shows up, back downstairs to start the detective work and guess what, a basement full of water!!! To my shock and horror! I've lived here 10 years, have a new sump pump and have never had this problem EVER. There are 4 inches of water in my basement, thankfully just under the pilot light and furnace so no danger there!!! Thank GOD. Technician 2 goes immediately to the fuse box and guess what, SUMP PUMP and EJECTOR PUMP fuses are in the OFF position!!! They were turned OFF by Miguel. He was the only one to touch the box on Monday in a nice dry basement. Tuesday, full of water and breakers turned off. Immediately I call and talk to Miguel, he denied the whole thing. That response was not acceptable so I called again and asked to talk to the owner, no call back, in the mean time I have spoken to two other electricians and they absolutely confirmed that Miguel did it. Breakers don't turn off by themselves. He turned them off in his diagnostic process and FORGOT to turn them back on. Or well, I hope he just forgot and didn't do it on purpose because I wasn't buying a $10,000 AC unit from him. Hmmmm maybe this is how he sticks it to his non-buying customers???? I've wasted my whole day cleaning up water and calming my very upset children because their toys are ruined. I call back AGAIN and finally talk to the owner and he denies it too. Well thanks for owning your mistake guys. BEWARE if Miguel shows up, don't take your eyes off him if he's near the breakers. Sincerely, one very upset, frustrated, and mad mom. Oh and I had to pay him $89 to spend my day cleaning up water in my basement!! read more

Miguel was awesome. He was on time, knowledgeable, personable, and answered all the questions that I had. Will continue working with them for future HVAC needs. read more

Our A/C went out on July 3rd, as holiday weekend and 90 degree temps were about to start. I called Brian's and John called me back right away. He was able to come quicker than other companies we contacted. John worked outside and explained things to me as he went along. He replaced several parts and it was up and running again. I will definitely use them again and would recommend Brian's heating. read more

I had a problem with my furnace a few years back, I called many different places to repair it and they all quoted me $1000's to replace it. One guy fixed it for me, but was temporary and only lasted a few months. My step father told me to try Brians Heating because they were professional, honest and reasonable. I set an appointment, he showed up on time and knew right away what the problem was, he ordered the part that it needed and its been working great for almost 4 years now. read more

Called Monday morning and they said they were do everything they could to get out that day. Elijah called a little while later and told me when he would be there arriving right when he said. He was super friendly and informative and not pushy at all. Would recommend definitely! read more

Derek is a young and energetic guy with a good sense of humor. He is very knowledgeable. He checked and serviced the AC/furnace in our new house. Detected and fixed a water drain issue. He answered all my questions and explained things. Also adviced to close an unsafe return vent. I think I better understand my AC and furnace now and know what needs to be done to keep things working. read more

Great experience with this company! Other companies gave us a turnaround of 3-4 weeks, but Brian's scheduled us within 1 week. Our service provider, Miguel, called half an hour before arriving and promptly completed the check/clean of the two AC units at our commercial space. Very professional. Will be continuing with them for yearly furnace and AC maintenance. read more

They were very quick and responsive on the phone. Mr . Jason was really nice and he fixed it quick. When he was done he walked me through what he had done and how to maintain it. It's a great service and I would go back. read more

A/C was not performing at all and thought the unit was shot. Jason came to my home 1hr after the call (extremely quick response) and diagnosed and resolved the issue while also servicing the unit. did not have to replace, and he clearly and concisely described what was being done and what other options or alternatives were. signed on to have him service my furnace later this year and have their info saved for any needs in the future. No need to look anywhere else, they have my business. read more

They answered our early Sunday morning phone call regarding not having heat and had someone out to our house within an hour and a half (other company was 3.5hrs). Very communicative! read more

Jason was out service tech. He did a great job replacing two old brass valves on both our water heater and dryer. He paid special attention to ensuring that the new valves pointed in the direction of the gas flow and also took the time to walk me through the process, making it easy for me to understand and to broaden my knowledge of how these things work. 1000 thanks Jason! read more

Had an issue with the flow of water not stopping (from going through my humidifier) when my furnace and humidifier turned off. The technician (Tom) was able to come out the next morning and make the needed fixes to it; along with replacing a valve that has leaked. He was very thorough and explained what was going on. Very pleased with the work done and would definitely go back to the for any possible issues or general maintenance. Thanks guys (Tom and the woman I scheduled the work with)!!! read more

Tom showed up on time and was very thorough. Provided a good explanation regarding the status of our AC unit and did not try to sell us repairs/equipment that we did not need. We were happy with his service. read more

First time using them, but will continue to do so in the future! They arrived on time and were very professional. The technician was able to quickly fix our furnace and give us heat again. read more

Miguel actually came earlier than originally planned and was quick and efficient. He replaced the igniter and we were back in business with heat! 100% would recommend Brian's heating! Thanks! read more

Don't call this company! Horrible people just to sell units for profit and they don't stand behind they product First time using them and their salesperson John sold me a magic pak (90%) combo unit, which should NOT have been sold because it froze in the winter only having it for 4 months and then took the 90% unit back (and probably sold it to someone else). Then they sold me (NOT REPLACED) the correct magic pak (80%). I also reported them to the BBB of Illinois and they did NOT respond to them either. After a year having this unit, it stop with the cold air, and they did not bother even standing behind their warranty. A friend told me to call MARC'S heating & cooling and they came out and fixed the problem of the cooling. Brian's Heating & Air Conditioning is just a bad company....good luck to those who do use them! Had to give them a 1 star because it must be done on YELP. read more

Was somewhat ok with the results . My concern was with the final result. Finishing touches. 1st-venting in the ceiling was ok. I tore down the ceiling to give them access.. Just something as simple as putting the vent cover on became a project. Good thing I'm handy. 2nd issue was the filling in of the old floor vent. I ask to keep it at the lower tile end. I have been cutting away at this cement for the last 2 hrs. still have a ways to go. The last was asking the sales guy if we can do something about the water turn off behind the hot water tank. Haven't heard from them since. Bottom line make sure the incidentals are taken care of. Brians did not achieve that. Got in the system and left high and dry. System is fine-so far. Hoping for the best when winter comes. I liked these guys. Company needs to pay more attention to the final results. THATS WHAT WE SEE! Back to breaking up cement. Not happy about that. read more