Moses Cabrera is the best technician I have had since I built my house 10 years ago. He repaired my freezer swiftly and cheaply and showed me what I needed to do to keep it running for another 10 years. He not only does appliances, but electrical services and flooring as well. If you ever need anything in your home repaired, give him a call ASAP. read more

We called this company a little over a week ago because our washing machine quit working went on the spin cycle. They agreed to come out and look at our washer for $80 and if able to fix it, they said thay money would go towards any labor fees that would come with repairing it. The man had no idea how to even work my washing machine and said he was doing a master reset and would be back in 5 minutes. He went out to his van and approx. 45 min later, came back in with a printed estimate for $770.64 worth of parts that he claimed needed to be repaired. I'm not sure how he was able to come to that conclusion considering he never got to the "spin cycle" on my washing machine in order to see exactly what it was doing. By this point he was telling me it would be better to go ahead and buy a new washing machine and went on to attempt to get me to hire him to deliver the washing machine, install it, as well as go through him for the warranty....the whole incident had "scam" written all over it!! read more

C & E Appliance Service Repair - Appliances & Repair Near Me - Charlotte, North Carolina

Prompt. Very knowledgeable and prices are reasonable. Leaves area cleaner than when he comes. He cares about making sure the repair is best. read more

Absolutely horrible! They took my money for parts, never got the parts, never got my money back either. When I call I get the run around. They owe me over $600. No stars for this crooked outfit. The absolute worst in appliance reupair!!!! Never use these people.!!! They should be out of business!!! read more

I had the worst experience ever with C & E Appliance. Moses, from C & E came to my house to install a dishwasher. He spent around an hour trying to install it, then told me that the dishwasher is missing a clamp part to get the drainage hose connected to the dishwasher. He showed me where the hose was supposed to connect to the dishwasher and tried using a different clamp to connect it. He even had me try to help him multiple times to get it connected and spent all morning trying to get the hose connected. He said he probably couldn't get the part and that we need to ask the place we got it from for a new dishwasher. He then charged me $140 for labor and time, which I was fine with at the time because it looked like he genuinely tried to install the dishwasher. After Moses left, I decided to take a look at the installation instructions for the dishwasher and see if it mentions the clamp part that was apparently missing. I did not see the clamp in the dishwasher parts list. I then looked at the installation instructions and noticed that the dishwasher port where the drainage hose is supposed to connect to is a completely different area of the dishwasher than where Moses was trying to connect it to. I triple-checked the instructions and dishwasher to make sure I wasn't wrong. I'm not super handy, but I am competent enough to be able to understand installation instructions. I was shocked that a "professional appliance repairman" was trying to connect the drainage hose to the incorrect spot in a dishwasher. I even called the place where we bought the dishwasher from just to be sure, and they confirmed that he was trying to connect the hose to the wrong spot. My wife was the one who scheduled C & E, so Moses had her information and was texting her the details of the failed installation. He kept bad-mouthing the place we bought the dishwasher from. I had to go into the office for work, so my wife told him that it looked like the drainage hose goes in a different spot than where he was trying to connect it to. Moses kept defending himself and explaining why he was correct and that we bought our dishwasher from a sketchy place. We've bought multiple appliances from this place (Flipping Jays) and have always had an excellent experience. My wife sent Moses pictures of installation instructions and parts, and he eventually said he would come back to attempt to reinstall the dishwasher. I was at work when he returned, but my wife was there. She said that he never admitted he was wrong or apologized and kept talking down to her. After he finally got the dishwasher installed, he tried to charge us another $190! This is insane after he already charged us $140 for a failed installation attempt that was 100% his fault. I talked to Moses on the phone saying that there is no way I am paying that. He then explained the charges and that some of it was for parts he needed to install the dishwasher, which were probably not even required. He finally decided not to charge me after I told him that I'm not paying for his mistakes. This whole experience was awful and Moses was extremely unprofessional. He never owned up to his mistakes and kept placing the blame on others. On top of that, he tried to charge me again for something that was completely his fault. Earlier in the day, he said that they charge around $140 for a dishwasher installation, which we already paid for with the failed installation attempt. Do not use this company! If I could give it zero stars, I would. read more

Worst appliance repair company experience ever. Lisa in the office is a hostile, passive-aggressive person who talks down to customers, outright talks over them, complains to the customer about being at work and openly bad-mouths other appliance repair companies (said that they always have to "clean up after" the other company I had out previously and that they just collect the deductible and never come back...which is completely uncalled for since this other company has done numerous repairs for me over the span of 5 years and have done great work). Also bad-mouths the home warranty company who assigned C & E to our repair. I have alerted Home Warranty of America about her behavior and their provider relations team was going to investigate further. We had a long delay waiting for the repair and when I called her to see if there was anything I could do to help expedite with the warranty company, she told me that HWA would 'lie to me' if I called them to check if she had submitted a diagnosis (she hadn't) which was holding up the repair authorization, but that if calling would "make you feel better", then go ahead. She lied and told me she had submitted the request twice but in talking to HWA on 3 separate occasions they had received nothing from her. I let the other company know what Lisa said about them so they can watch their backs. I hope the owner of C & E sees this review so they can know what a bad apple they have representing their company. If it were my business, I'd certainly want to know. Lisa is making the company look bad and ultimately we ended up going with another company assigned by HWA (Sears) for the repair. read more

C & E repaired my over-the-range microwave, but refused to mount it back on the wall because of a loose bracket that had been that way since the house was built, 12 years ago. They tried to drill a new hole in a stud to secure the bracket but they did not have the correct drill bit with them. Before leaving they suggested that I drill the hole myself then call them back so they could mount the microwave again. They left my huge microwave on the counter. As a matter of principle, I'm not going to go buy an expensive drill and bit set so I can drill one tiny hole when the company that was supposed to do the work has all the equipment they need back at their office. I called them back and requested to schedule an appointment for them to bring the drill, the correct bit, and reinstall my microwave. I said I understood their concerns about liability and agreed to sign a waiver if they would bring the equipment. Finally, after two days and a dozen frustrating calls with the rude and unprofessional office manager Lisa, I spoke to Moses, the owner himself. He made an appointment with me to come out on the following Monday between 9 and 1. Okay, great. Nobody showed. Lisa had no knowledge about the appointment that was scheduled. Fine, I'm running out of patience for this crap but let's schedule another appointment - the next available one was Wednesday, again between 9 and 1. I called again on Tuesday afternoon to absolutely confirm the appointment for the next day -- Lisa confirmed in a huff. 1:00 comes and goes with no call, no show. Lisa only tells me that "I'm on the list and they'll get to me today" in an annoyed tone and implying that since they're not getting paid for fixing this that they'll get to me when they have some free time. Forgive me for not believing her after TWO no call, no shows. Either they have been lying to me and hoping I'll give up, or they're completely incompetent at their jobs. Both are unacceptable. This has been the most unprofessional, sorry excuse for a company I have ever dealt with. They should be ashamed of themselves for the way this minor issue has escalated into an ordeal stretching over more than two weeks. DO NOT use these guys under any circumstances. read more

C&E Appliance Service in Charlotte was called to repair a leaky dishwasher on 9/24/18. As of 1/15/19 the dishwasher is not fixed and they refuse any type of communication. DO NOT DO BUSINESS WITH C&E APPLIANCE!!! After 4 months, it's still not fixed. They incorrectly diagnosed the problem 4 times and charged me $412.91 for a $500 dishwasher. Their abilities are subpar and their customer service is nonexistent. I pointed out on the first visit that they were not charging sales tax on labor. The NC Department of Revenue should do a sales tax audit on this business. Please, if you've made it this far in my review, search for a different repair service. read more

Recommended to repair my wine cellar cooling unit by the manufacturer. Called on Wed 5/21, set appointment for Friday 5/23 between noon and 3pm. No show on Friday at all, no call from repairman as promised. Called and left message on 5/23 at end od day, asking for return call. C&E couldn't be bothered to call me back. Called today (5/27) and told them thanks for nothing. Clearly, A BUSINESS TO AVOID. read more

Avoid this business. A technician came out to my house multiple times to repair my ice makers, and never fixed them. Finally, he and the owner stopped returning my calls altogether. Totally incompetent, and unprofessional. read more

I made an appointment yesterday for 9am-12pm I called them at 1030am today to make sure they were coming. They reassured me they are. It is 12:25pm no call..no show read more

i had to go thru the maytag wartenty. I can't say enough good things about Mike 2 days that's all ( part had to be ordered) . this place s the 2nd people maytag sent... i wish they were the first. before C&E i have been waiting a month working with the other guys who still haven't figured out what is wrong with washer! Thank you Thank you Mike! if there is a next time i am making Maytag send you first. i will also be calling maytag to sing your praises to them!!! read more

Do not use this company! They provided an estimate to me in April and I was told that they needed to order a piece for the dishwasher. August - 4 months later - I did not hear anything back from them. I called to understand what was happening and the lady at the front desk was extremely rude to me. She made excuse after excuse to why they were late, instead of just saying that they were sorry and explaining the oversight. I asked to speak to the owner and she preceded to tell me that the owner doesn't call customers. What kind of small company is this? 4 days later - I called back and got the manager, Gabe. He again made excuses, even saying 'Oh, you are the woman that was giving my front desk girl a heard time'. Gabe called me back a few hours later and committed to getting the repair done a few days later). Here we are, a week after that conversation and the repair still isn't fixed. And the front desk lady, continued to make excuses about why not. Again, asking to speak to the owner, she said they do not do that. read more

This "business" was our insurance company's choice, not ours. What an absolute joke (that isn't funny) this company is. We have been waiting for two days short of 2 months for these jokers to come and fix our dryer. They knew the problem since their tech, Mike, identified the issue when he came to "fix" the dryer the first time. He told us that another part needed replacement. That was early June (it is now 7/28). The company has had the parts for weeks now and they have no-showed for appointments that THEY made with us on 2 separate occasions. Today MOSES CABRERA (the supposed owner of this company told us that he isn't coming out until he gets paid. Let's remember, he has not done ANY work and the insurance company pays them. (Yes, I'm calling him out by name) Feel free to respond with your excuses and make believe apology. You might be saying, "go with someone else" Well, we can't. Our insurance company has to pick. I won't get into how many phone calls went unanswered and how many appointments they made and canceled because you will lose interest by the length of the post and stop reading. Avoid this business. Moses, I wish you health but, nothing else. read more

Working with this company was an absolute nightmare. I made the mistake of paying upfront for my service and they completely took advantage of me (probably because I'm a young, single female). I needed my oven repaired and they came out to "fix it" on 4 separate occasions... each time a "new" problem occurred which needed me to pay for a new part. On top of that every time I reached out to the company, the receptionist was so rude and foul to me I can't believe they accept that as customer service. At the end of the day I'm out $400 and my oven still doesn't work. read more

C and E Appliance repair is getting a 1 star review, simply because I cannot give them zero stars. On Monday, I called them asking for someone to come out and check my refrigerator. I recieved a call back later in the day explaining the cost and what was included. I was told, a tech would be at my house sometime between 11 and 4. After seeing the stellar reviews for this company on yelp, I was encouraged. Tuesday arrived and I waited all day for contact, but by 4, no one had contacted me. I waited up until 5 before I had to go to bed. I was willing to believe I'd misunderstood the "day" they were going to come, so as Wednesday passed I waited for contact. Still nothing. I know they have my contact information, because they called me thatt first night. I work nights and it's pretty inconvenient to have to wait up all day for someone to come by. I'm so disappointed at their lack of customer service I would not accept their service now even if it was free. There are other options in Charlotte. Life is too short to deal with shitty customer service, I would recommend using another company, as I will, for your appliance repair needs. read more

Had used C&E in the past for a electric range repair and had a subsequent problem caused by the tenant. Before offering to come out to take a look and charge me Moses suggested that we do a few easy checks on the unit to prevent an unnecessary charge. I did and was happy to say that his suggestions fixed it and saved us a lot of money. I will continue to use C&E for my appliance repairs. read more

Terrible! Do not use. They came to my house before Thanksgiving and I paid for a part and the service call. I had to hound them to come back which occurred in January. The part did not fix the problem!!! Their customer service is the worst- Never USE THEM!!!!!!!!!!! read more

Worst appliance repair company in Charlotte, NC. They charge you a high upfront visit cost ($65) to diagnose the issue. They came to my home and could not diagnose the issue with my over the range microwave oven but charged me upfront for the non-diagnosed issue. Called back in a couple of days and said they think they know how to fix the issue and that I need to pay $225 dollars to order the parts. Once parts arrived, they would called me to schedule the repair. Parts were expected to arrive in a couple of days. I never heard back so after a week I called C&E Appliance Repair and they stated the owner was having trouble locating the parts and did not know when they expected the parts to arrive. I was told I would be called within a week with an update. A week later no call again so I called C&E Repair and I was told that the owner was working my account and that he was a full-time Long Haul Truck driver who was on the road at the moment so they did not know when he would be back in the office. The C&E office would contact the owner and ask him to give me a call to provide an update. After a week again no call or update from the C&E owner. I called C&E a week later and ask them for an update. I was told that the owner was still on the road and they could not provide an update. I asked to cancel the repair request and have my $225.00 refunded to me. They tried to talk me out of canceling but I told them to cancel and refund the $225 that I had prepaid C&E. After I ended the call with C&E low and behold the owner started calling me endlessly several times a day leaving me angry and threatening messages saying he got the parts and can install them today. I never returned or answered his calls. When C&E finally refunded my money, they held back $89.00 for a cancellation fee. This a corrupt and shady appliance repair company and I recommend that you stay far away from these con artists. read more

I hired C and E based on the positive reviews (at the time) here on Yelp. I should have looked at the Better Business Bureau because there the ratings were terrible-deservedly so. I hired C and E to come out and service my washer and dryers (2). I had a washer that was leaking and one of my dryers was making a loud noise-the second just needed to be cleaned out. The pricing was extraordinarily high but I had to pay a large service fee since I had them looking at three machines (they charged me for EACH machine-not just the service call) for them to come out and I hated to loose that. In hindsight, I should have read more reviews before hiring them and I should have taken into account the high fee. Here's a run down of what happened in my case. I received the estimate and booked the services. -The day the services were to be rendered, the crew came out and only fixed two of the three machines they were to service. They had to call to schedule another appointment to come out. The service man needed an assistant to help. I am not sure why they didn't come with two folks the first time since they knew what the work to be done was. -The day they came BACK out to complete the work, I waited during the four hour window they were supposed to come only to receive a call AFTER the appointment time to say that they had to reschedule. -The third time they came out the dryer was "fixed." Regrettably, the dryer did not work after they left (it had been working before they came out it just needed to be cleaned) so I had to call them to come back out to actually fix the dryer. I called them to ask that they come back out and actually fix the machine since the service had been paid for. -They came back out and indicated that additional work needed to be done. I indicated that the machine should have been fixed the first time since I paid for it. In addition, the representative indicated that I would be charged and additional $135 for that visit. After a phone conversation, they ultimately agreed to "wave" their additional visit fee but unfortunately they did not agree to complete the work as paid for. read more

Called them, scheduled an appointment for Noon on a Tuesday. They called monday night and left a voice mail saying they wanted to confirm the appointment but would call 30 minutes before arriving. Tuesday I go home for lunch, arriving at my house around noon... wait there until 1:30 waiting for the "I'll be there in 30 minutes" phone call. The call never came, so I went back to work. At 2:54pm i got a call ... "Hey, we're 30 minutes away, if I don't hear back by then I'll just keep on going." First of all, arriving 3 and half hours past the scheduled time is unacceptable. At least provide a range, but don't say 12, and be that late. Even the cable company provides a 2 hour window. Not to mention how rude and unprofessional the last voicemail was. I'm the customer, you come to my house at the scheduled time. Leaving ultimatum's on my voicemail just pisses me off. read more

Moses the owner was always professional and courteous, however he was very deceitful with the repairs needed on my fridge. He knew that the fridge was going to need a new compressor but instead of just giving me a total price right from the beginning he instead told me if I paid him $600 he will would most likely fix the problem without replacing the compressor. So after waiting around 15 days for his part to arrive(compressor fan) he then sent a technician to repair it and the fridge stopped working all together after he left, so I contacted him about this and he said it needed a new compressor and the total would instead be $800 which was a total bummer......EXCEPT... He didn't mean $800 total... He meant an ADDITIONAL $800 which brought the repair up to a total of $1400!!!......think about that... Who in their right mind would pay $1400 for a repair on an old fridge when you can get a brand new one for MUCH much less?!? He knew what he was doing, the $600 was just a way to hook you into his scam so you felt like paying the rest was the only logical thing to do.. He was very deceitful, dishonest and I would warn anyone to stay far away from these people, I decided to buy a completely new fridge for $850 which is ages ahead of the one he was attempting to fix for $1400! He scammed me for $600 but hopefully this review will save other people some future headaches. read more

Horrible rip off! DO NOT HIRE! Moses-owner said my 10 year old LG refrigerator would be better to be serviced than buying a new one. Based on this, I hired them to repair what was supposed to be a blown compressor. After 3 or 4 visits, and multiple unauthorized charges to my credit card, I was charged a total of $1210 and left with a completely broken refrigerator. Tech said to take it up with Moses, who was defensive and uncooperative. Had a knack for hanging up the phone on you as well. After complaining, he returned about $600 to my credit card, and said that was all I am getting. Paid 1210, and refunded 600 or so?? Left with a BROKEN refrigerator during Covid 19 outbreak. I run my own business as well, and if a customer of mine spent $1210 to have something repaired, it BETTER BE FIXED!!!!!!! Charging anything after claiming they could fix it, and did not, is fraud in my book. Moses even called me multiple times on my cell phone and hung up. While in a hospital bed recently, I saw the number ring again and decided to answer it. It was Moses reading my the riot act because I filed chargebacks with my credit card company for the amount he owed me. Proceeded to hang up on me once again. I hit redial and he answered the phone pretending to be someone else. Said someone else called me and he was in the office. What's funny is that both versions of Moses had a pronounce stutter. Unbelievable. Liar, scam artist. I'm not done with this! Don't fall into the same trap I did, find someone else to do your repair, or just buy a new refrigerator like I had to. read more

I called several companies to repair my dishwasher, these guys were the only ones who actually called me back, do people in town actually work nowadays??? Anyway, they scheduled me for 2 days later. The day came and I waited for 30 mins or so, I called them to find out what was going on and the guy on the phone said the tech was on his way. He arrived, gave me the problem description and said they were going to order the part and it will take 7 business days or so ( I just don't know why they have to order the part when "appliance repair" is what they do, so they should have that in stock. Anyway, part came in and they installed it right away. No problems at all after 3 months read more

I wish I could review the actual service of C & E, but they never showed up .... TWICE. My first appointment was set for Tuesday between 1pm and 4pm. I took half a day off from work. At 5pm when I did not receive a call, I called and found out that the receptionist recorded my contact number incorrectly. After several apologies, I was convinced to reschedule my appointment for Thursday between 1pm and 4pm. I took a second half day off of work. At 3:50pm after not receiving a call or a knock, I called the receptionist who I had verify my number. I was told that Gary was responsible for my zip code, she would give him a call and I would be receiving a call from him soon... Its now 4 days later, my SAMSUNG refrigerator is still HOT, no Ice in a week, and I have yet to hear from Gary or anyone else from C & E. read more

I called to schedule a consultation last Thursday. A man came out the following Friday morning and diagnosed my problem and said I needed to replace the motor of my dishwasher. He told me someone would call me Friday afternoon or first thing Monday for an estimate. I did not receiver a call until Tuesday morning and the lady who I talked to was extremely unprofessional. She tried to schedule my install before even giving me an estimate and could not locate any of my paperwork. She did not make me feel comfortable and I will now be taking my business elsewhere. read more

I had this company come to my house to fix a dishwasher and a fridge. Neither appliance works properly, but they kept all the money I paid them. Their repairman told me one thing, but we back to management and told them something different, so management did not believe me. Stay away from this company. read more

*Be warned* We moved into this house within the last year and the owner of C&E came out to diagnose a problem a month ago. He told me my fridge would retail at $3,500 and it was "worth fixing" but he needed to order parts and said they would be in and ready to install in 10 business days. The total cost to fix was around $1,300 (red flag). Ten business days came and went so I began to reach out to the office assistant for updates. Every time I called I was told the last part was coming in "tomorrow" and they'd be back out to fix my fridge the next day. This went on for nearly two weeks! With mounting frustration I finally reached the owner and tried to explain my frustration over the delays and broken promises. He kept interrupting me and speaking over me; he would not listen. Time and again he told me he would call me back and never did. I asked them what they were going to do to make things right as I'm a dissatisfied customer and I received no update; no admission of wrong or apology for the huge inconvenience. I've now come to understand that the fridge would not retail at $3,500 and is not worth the fix C&E described. Had the owner of C&E been honest with me upfront, I would have saved myself the trouble and bought a new fridge. After a month of hassle and multiple tries to get information from them and give C&E an opportunity to do the right thing, I'm left with questions unanswered and a still broken fridge. By far the most frustrating experience with a repair company in my many years of home-ownership. read more

They were on time at my house and their estimate was accurate . I didn't understand why they had to charge 2 trip charges when they don't have any parts with them in their vehicle??? I told them the problem I was having on the phone when I was making the appointment, they even said they had to bring a part, so when the tech arrived, he said he will comeback with it and an extra fee to comeback. The price was ok and the repair was on point, It's been a month now since they replaced the bad part for my dishwasher and it's still working good. I just don't get the double trip charge when you know you have to bring parts. read more

DISSATISFACTORY - Four big burly male technicians showed up at my house to install a single over the counter microwave. No prior notification was provided that this was a "training" exercise for two of the four men. I was immediately criticized for my design choice of installing glass tile behind the range. After being badgered with their "I'm not responsible for any tile damages" FOUR times. I gave them my consent to proceed with the installation. I left all four of them in the kitchen to complete the job, but was interrupted for the second time merely to be informed that they were inadequacy prepared to drill thru the tile. The choices they provided were (1) to cut out the tile and resurface it post installation or (2) schedule another appointment so they could bring the proper equipment. At that point, I was frustrated with their lack of preparedness, lack of experience dealing with backsplash and unprofessionalism thus immediately asked them to leave. read more

Do not use this place under any circumstance!! We have had the worst experience with them over the last 6 months. We moved into our new home and within a month our refrigerator stopped cooling, we had them come out and look at it, they diagnosed the problem and quoted us around $500 for the parts and labor. Then, after paying they called and said they quoted us wrong and the cost would be closer to $1500, luckily this was covered under our home warranty so we just went with it. It took them several weeks to finally fix it. Then, within a few weeks of having the entire compressor replaced, it stopped cooling again. The person who installed it put a hole in the coolant line. Now, a few months later it isn't cooling again. So once again, we have them come out, after submitting my request with our home warranty. The guy that looks at it says it's the compressor again and that they would submit the request and call us with an update. A week later, no call, I call them and they say the person who handles the warranty claims isn't in and would call me. A few days later, no call! So I call back, and finally get ahold of someone. The lady I spoke with was incredibly rude and unprofessional!!! She said they no longer fix this type of problem and that they submitted that to the home warranty. She said it's not their problem to call us and let us know it is not something they can fix, even though they did it before and the person who came out to evaluate it said they would be able to. I cannot even believe they care this little about their clients to not even bother giving an update, we are now over 2 weeks into have a fridge and freezer that isn't cooling, and we're stuck starting from square one. Absolutely the worst experiences with C&E and I wouldn't recommend them to anyone, unless you want rude staff and imcompetant repair men. read more

I have never seen such creative billing in my life. Had a refrigerator which had a ice problem in the bottom tray and leaking water on floor.I started to check Angie's List and Home Advisor and found C & E appliance repair. After reading some of the reviews I called them to service my refrigerator and was quoted a $90 service call which I agreed to but thought was pricey. They didn't show up on time nor call to inform us they would be extremely late. C & E had diagnosed it as a bad heater strip but didn't have one and had to order it. This is where all the creativity came in. C & E presented me a bill, which had to be paid in advance, of $467 for less than a hour service time. Here is how it was itemized: Service call $95; defrost heater $132, unclog drain ( defrost ice) $105 and labor $125. This wasn't a difficult job and the service people were very pleasant. This is the only reason I gave them 2 stars. Part finally came in and was installed. Three days after repairs we noticed the same problem of ice buildup and water leaking onto our hardwood floors and this time into our furnace room. Called and they would be there next day. This did not happen. After talking to C & E appliance was informed that this a common problem with GE refrigerators and they have to order the parts which will take 2 weeks due to GE backorder. A month later still hadn't heard anything from them. I am very disappointed in both Angie's List and Home Advisors and wonder how the high ratings are created? Do I need to say more? read more

I would give 0 stars if possible. I came home from work for a 12-1 appointment. After 12, I called the office to check in since I hadn't heard from anyone. The office reached out to the technician and he informed me that he was running 3 hours behind so we had to reschedule. I asked for a weekend appointment and they told me they do not work weekends even though they advertise 24 hour service. I took off work for the new appointment and the technician quoted me way above what the office promised when I made the initial appointment. After much discussion, we settled on a reasonable price. The technician said they would order the part and be here the following Monday. The Monday appointment time rolled around I called the technician who said he was off work and to check with the office to see who was coming. After waiting around for quite a while, the office informed me that we were not on the schedule for today and they didn't have the part in. I didn't receive a single apology for wasting all of that time. I requested a refund and I expect for that process to be a disaster too. read more

Very poor customer service. We were told 1 to 3 day wait for a part and then the repair would be scheduled. After a week a call was made to enquire about the part and repair date. We were told that the part would be in tomorrow and they would then call for the repair appointment. They did not call back. Several days later we called again. They said in a rude tone that we didn't need to call and that they would call when the part came in. After 2 1/2 weeks we called again. They said the part would be in and that the following Monday they would complete the repair. We informed them that we would be unavailable on Monday and we could do Tuesday. On Saturday I received a message regarding our Monday appointment. We called back to once again say that we were unavailable Monday but could do Tuesday. They scheduled for between 8 and 12 noon on Tuesday. By 12 noon no technician showed. A call was made and they said he was on the way. By 1:30 still no Technician. A call was made again. They said they would get to the bottom of it and call back. No return call was received. By 2:00 still no technician so another call was made. They said they would call me right back. No call was received. At 2:45 A technician finally did arrive and complete the repair. They seem very unorganized and totally lacking in basic customer service skills. The skill of the technician was OK but I will never use them again. They never did apologize for our inconvenience. read more

called for an install of 2 appliances (that were already at my home). I informed them what was to be installed beforehand (a dishwasher and a double oven). I was quoted $250 unless there was some unforeseen problem (hhgregg wanted $270 to install). I figured let me try a mom and pop for once, so there's no split with a big box store...wrong!!! firstly, they should have said, "they really don't do installs" when I called. Moses had to read all the instructions for installation. (took about 30 mins to read it for each appliance and I could've done that) he refused to listen to his helper (who appeared more informed) and to top that, I helped (which wasn't a problem as of yet). took about 3 hours when I've got these same appliances installed in my former home (which is why I bought them in the first place) and it took under 1 hour for both... the topper is when he wrote the bill for, get this, $564 dollars...I couldn't believe it, neither could his helper, as he never came back in the house...I've heard of price gouging, but this was asanine...I wish someone would ask me could I recommend them!!! #hellnaw read more