I had about given up hope of getting a new treadmill for my home. I bought one online and had a…read moredelivery service scheduled to dismantle and remove the old treadmill and install the new one. They took one look at the old treadmill and said it was too old to dismantle. I cancelled the order but had to pay several hundred dollars in restocking fees. A few months ago I purchased a treadmill at the local sports "superstore" and set up a delivery date that was approximately 2 weeks out. In the meantime, I contracted a local installer to have the old treadmill dismantled and removed and the new one installed. I gave him pictures of the old treadmill and the model number of the new one so there would be no surprises. On the day of delivery, no one from the 'superstore" showed up during the delivery window. When I called the store and talked to a manager, she said that they would probably not be out that day. I asked her if she could assure delivery the next day since I had the installation scheduled a day later. She said she couldn't guarantee when or if it would ever be delivered. Then they made me come to the store in person for a refund. When I went to At-Home Fitness in Scottsdale, I was immediately greeted by two associates. After giving me time to browse, Jaime assisted me by showing me the features on several machines. She was extremely knowledgeable and helpful. After I selected a machine, she said that a delivery set-up email would be coming to me in a day or two. The delivery price, which was very reasonable, included delivery and set up of the new treadmill, dismantling and removal of the old treadmill, and three people for the job since the treadmill was on the second floor. I received the e-mail the following day and set up the delivery for three days later. On the day of delivery, which had a 3 hour window, Brandon, Joni, and Joe showed up like clockwork. They had no trouble dismantling and removing the old treadmill, installed the new one, and showed me the major features. This process was entirely painless and restored my faith in customer service. I would recommend using At-Home Fitness for any home exercise equipment.

This was my first time at At Home Fitness. I meant to go to the fitness store across the street for…read moreresistance bands, but ended up making a purchase at this store instead. Brandon was the employee that had helped me out and showed me a couple different machines and workout accessories. I ultimately ended up settling on a tredmil! Brandon was kinda and very knowledgable about the all the equipment in the store. He went over the warranty information with me and answered any other questions/concerns I had. The only thing that I had an issue with was the distance fee. I am already paying $300 for delivery and set up but due to the 46 mile distance I was charged an additional $40.

Charley with Fixness Equipment is amazing! He's extremely knowledgeable with fitness equipment…read more He's worked on my treadmill a couple times. He's always quick to identify the issue and very easy to coordinate appointments with. I appreciate his expertise and excellent customer service. Highly recommend!

Charlie, can't thank you enough for your assistance today. You have gone above and beyond, and I…read moreappreciate you. Blessings to you. Thank you again!

I haven't bought anything (yet), but I have visited several times. The owner, Bob, was very…read moreattentive to my needs and willing to assist. His employees showed the same respect. They guided me through the equipment, making their best suggestions on what would suit my needs. The prices were decent and really depend on what you want your machine to do. There are some small gym items in the back, like foam rollers, stretch bands, etc in the back for sale. My only complaint is the parking lot. That thing is a real pain to get in and out of and I'd rather park next door. Maybe I'm missing something or not a pro at parking but there is no way to turn around, it's 1 lane and the next thing you know you are in the street because there isn't enough room for a car.

Recently purchased Legion exercise machine. Absolutely love it!! Bob and his staff are very…read moreknowledgeable about all the machines and wide variety of exercise equipment. Bob is very pleasant and does not pressure you into to buying. We paid for delivery and setup and the young man that came out was very knowledgable and pleasant to deal with! Highly recommend the superstore!!

We have a large Precor commercial orbital that our movers delivered to our garage but weren't…read morecomfortable getting through to a bedroom. A quick call to Ashley at 3A Fitness Solutions, a couple texts with a reasonable quote, and they were set up to move the machine inside into our gym room a couple days later. They took it apart and reassembled and even gave it polish and grease to quiet some squeaks. No walls were burnished or flooring scratched and they left the equipment exactly where we wanted it. We will use them again when we need servicing or a move.

Adrian was very helpful and a pleasure to do business with. He explained the benefits of the…read moredifferent models and answered all of our questions and more. Great shopping experience, thank you again.

Adrian is amazing! He is so friendly and delivered excellent customer service. I had problems with…read moremy iFit working on my treadmill and he went above and beyond to fix it. I will recommend Johnson Fitness to everyone I know!

Do yourself a favor and stay away from this business…read more We purchased a fully assembled power tower that arrived damaged, and we paid $99 dollars for delivery. Instead of taking responsibility, Chester Spychala told us to "Just loosen a few screws" to fix it ourselves, as if that would magically repair defective equipment. Of course, it didn't. After repeated follow-ups, we were told Chester was no longer with the company. No accountability. No resolution. Just excuses. We have screenshots, photos, videos clearly showing the damage, yet their solution was to charge us $149 to have someone come out and "inspect" the equipment they sent out defective in the first place. Charging customers to look at your own mistake is beyond unreasonable. This company does not stand behind its products and clearly does not value its customers. Save yourself the frustration, time, and money. Shop elsewhere. Below is the last email I got from a manager after I threatened to take them to small claim court. "I understand your position. However, legal threats do not change the fact that our warranty covers broken or defective parts only. The unit was inspected and confirmed to be in proper working condition before leaving our facility, so a refund or replacement does not apply under our policy." "The only option available remains a technician visit, which carries the standard service fee of $149. Beyond this, there are no additional resolutions we can offer."

This place is located out in the middle of nowhere 202 and I-10 near 59th Ave. Makes sense since…read morethis is a large warehouse. I found them online: sportsandfitnessexchange.com I was looking for a medicine ball and they had the best prices. They do deliver but I wanted it soon so I chose to go get it. I don't know how long or how much it costs to deliver. The 30lb ball was as expected and appears good quality. They do have a lot of equipment (see photos). I'm not sure how their prices for the bigger equipment compare to other places. But for what I needed they were efficient and I got what I needed.

Consumers Beware: If You Value Your Money, Stay Away!…read more My wife and I are local gym owners and personal trainers, we have purchased and assembled tens of thousands of dollars worth of gym equipment in our careers. Sports and Fitness Exchange is by far the worst company I've ever dealt with. I bought one of their own home brand machines that was defective, returned it, and paid them another $300 for a different leg press--also their home brand--only to get another defective product missing parts. They ignored my calls and emails for a week, so I had to drive down there myself with the machine. Instead of making it right, they blamed me for the missing pieces and said "they get this all the time, where customers say they are missing parts" and I should've paid $399 for "expert assembly." That's nothing but an excuse to dodge responsibility and squeeze more money out of customers. This wasn't some used or third-party product--they sell and represent this brand as their own, yet still refuse to stand behind it. Do yourself a favor and stay far away from this place. Sports & Fitness Exchange. Absolute nightmare.

These guys are the biggest scumbags in the industry and will try to take advantage of you any way…read morethey can. I purchased two items from this store online-- a lateral shoulder raise which was a 'pre-order', and a Technogym unit. The former was placed on 10/16/2023 and I have not received it as of 12/20/2023. They mentioned delivery within 90 days which was fine, however, they refused to update me on the status of anything that was happening on their end. After sending several e-mails inquiring about the status of my order, I was finally told it was scheduled to arrive to their warehouse early February of next year. This means I would not get it until mid-Feb at the earliest. A 4-month wait for a piece of strength equipment? Imagine all the gains I've already lost. I responded stating I wanted a refund as they would not be able to deliver on time. I received a generic response from the crackhead across the screen stating that I would have to pay a "15% restocking fee." How does that make any sense given the context of this situation? This is not an item that I ordered, received, and no longer want. This is an item that your company has failed to deliver on, and had you been able to provide better customer service, I might have actually waited until February. As for the Technogym unit I ordered, the cable came completely worn out and damaged; the weight stacks were not even properly assembled. I submitted an inquiry for this in October and, once again, after several weeks of correspondence, they stated they would send me a replacement cable. As of this writing, no such replacement cable is in my hands... Avoid this company at all costs. Unethical, unprofessional, criminal.

Came in in a hurry looking for some non-slip shoes and was able to find them through the help of…read moreGrady. He gave me some good insight about which brand would be best (Skechers) and I was able to size up for comfortability. He was a great associate to chat with, hope to see him again soon (and when there are more skateboards!)

This is a fun little store. We had a varmint problem and I had to buy a BB gun. I did some…read moreresearch online and found out that the Gamo Swarm was the best option for me. I'm an animal lover and it was a super tough decision to make, but I decided on a high-powered premium air rifle and premium ammo so that the job would be done quick and as painless as possible. I assumed Amazon was cheaper but I was willing to spend more money to solve the problem today, and I wanted to try to support local. I called to make sure that they had the gun in stock, I spoke with Ismael (I'm sorry, friend I hope I spelled your name right). He was extremely knowledgeable and very friendly. When I showed up to the store, he recognized me from our conversation and came right over to help me. This guy knows his stuff. I was surprised to find out that there was a sale, and it was much cheaper than Amazon! Definitely a valuable employee and I hope he is recognized and well taken care of. I know the district manager for this place as well, his name is Seth Blum and he's a great guy. Super friendly and personable and great at his job. This place is fun, I hope they stick around... If you haven't been in go give them a shot... It reminds me of Popular.. that was a camping/outdoor place back in the early to mid 90s. Thank you all for running a great store, with friendly knowledgeable people.

I have a Kaiser M5 Elliptical in my home that I did not purchase from At-Home…read more The unit is about 5-6 yrs old and was starting to click and make odd noises. I contacted Kaiser and we tried to troubleshoot via email, texts and video but to no avail. I started looking for local exercise equipment repair techs and came across about 4-5 of them including At-Home. They were the only one to actually answer the phone and provide a response. I was told I'd hear back in 1-2 business days and I did. I heard from Chad to schedule and he had Seth come to my home the following day. Seth came by and dis-assembled the unit and saw that the belt was beginning to shred and identified that as the issue. I ordered a new belt and a week later Seth returned to install the new belt. It seemed fine when he left and the next day we used it and heard a rubbing sound. I contacted Seth and he came by later that day and noticed it was rubbing against the outer case. He made some adjustments and now it's good as new. Been using it for two weeks and no issues at this time. Thank you Chad and Seth for taking care of us. P.S. none of the other repair places ever returned my phone calls. I have a gym in my garage and will always call At-Home for any needed repairs.

Wonderful customer service. Our Fitness Consultant was Jason Lopez. Very friendly and…read moreknowledgeable. Thank you Jason! We had our equipment installed, this morning and it's absolutely amazing. The installers were amazing! Thank you Joni, Chase & Bode.

Been shopping at this location since 2017/18 and always had the best experience, special thanks to…read moreall the nice people working here. Last week I needed some help with my second backpacking trip to Havasupai and met Alec in the store. I was so surprised that he went above and beyond for me and my questions and recommended several good options not only for the hike but for the car camping as well. Since the experience was so great, I texted my friends from out of the state and asked them to use REI at Paradise Valley for their purchases because of a great value and quality. Hence proved again and again, the REI is the best option for your outdoorsy needs. Thank you brother Alec!

Two stars is generous for a place with a very flawed "100 % Satisfaction guarantee" policy that…read moredoes not return lightly used child shoes worn once... Seriously, my daughter wore them for 3 hours, put them away and tried them on a month later and they no longer fit.. Did I mention that we are also REI members with the supposed benefit of returns up to a year? Based off this experience, I sincerely doubt that they will honor that as well. My wife really likes the place but I am not a fan of subjective "100% satisfaction guarantee" return policy's.. Their Corporate offices should change the "100%" to "limited satisfaction maybe"?