I have used Tom Hardisty several times now for a plumbing emergency and then for general maintenance. I have finally found my Go To plumber, and I am relieved knowing I have Tom to call. He is extremely honest and charges very fair prices, unlike those big plumbing companies who send out plumbers with half the knowledge and skill set of Tom. During my plumbing emergency (washing machine valve burst), Tom called me right back and walked me through how to get the situation under control (which enabled my water to be turned back on:). He didn't even know me yet. He fixed that plumbing problem and since then I have had Tom do many plumbing projects for me like: 1) replace garbage disposal 2) add water pressure valve to home as mine was dangerously high 3) install new faucet 4) change all toilet tank bolts and gaskets 5) replace fill valve/guts for two toilets. It's really hard to find an ethical plumber who takes such pride in his work and makes sure he does right by his clients. Example, I said to Tom recently when he was working in my home that "I will probably need a new hot water heater soon." He took a look and said "no you won't; you shouldn't need a new hot water heater for a few years." Thank you Tom from the bottom of my toilet (haha;)! read more

Reliable, punctual and knowledgeable. Highly rated and professional. He's been my go to for many years. Tom is well known and connected in the community. read more

Luckily we found Hardisty plumbing after another company, reliable that was not very reliable that day, cut a hole in our family room ceiling to stop a toilet leak that still leaked when they were done. We found Mr. Hardisty and he fixed the leak without using the new hole in our ceiling. He is very knowledgeable, friendly, and has reasonably priced services. I would use him again in a heartbeat. read more

I had a toilet stop up...normally I fix small jobs like this. However, after trying baking soda and vinegar, which usually works, plunging multiple times over a day and a half, I knew it was time to find a professional plumber. I checked Yelp and found great reviews under Plumbing for: C.T. Hardisty Plumbing and Heating, located in Germantown, MD 20874. 301-384-8010. Mr. Hardisty was going to be working in my area and came to look at my toilet the same day! Mr. Hardisty is professional, knows his craft and was able to diagnose and fix the problem! He determined it was blockage from toilet tissue. Within an hour he repaired the toilet. He checked the other toilets in my home and found one tank was not filling to capacity. I had placed the the small, thin hose carrying water to refill the tank, into the plastic overflow 'pipe'. He also replaced a toilet flapper, which wasn't seated correctly due to 'bumps' on the ring portion. He showed me this while explaining what was wrong I highly recommend Mr. Hardisty! It was a pleasure to meet him. He was thorough and his rate for this job was definitely fair and reasonable. read more

Your search for a permanent plumber is over when you call Tom at C T Hardisty Plumbing. He is knowledgeable, efficient, punctual and honest. He evaluates the problem and gives you options. He actually encourages you to research on the internet and compare his prices to others. He respects your home and is a great communicator. He's our only plumber! read more

Title: Minor Repair Ended Up as Expensive Part Replacement Problem: Seal between sink and garbage disposal was leaking water. Pluses: Tom junior was on time and wore a mask/took off his shoes every time he came in my home. He replaced the garbage disposal at the estimated price. Neutral: He extended the disposal warranty from 5 to 7 years for free. He mentioned he might retire soon. If he retires in less than 7 years, the extended warranty is useless. Minuses: I inspected the sink, pipes, and disposal myself. The water was coming from the sink seal and there was no hole anywhere in the disposal. In fact, it worked fine. After Tom "inspected" it, there was a half inch hole in the bottom of the disposal. All I can say is that it was NOT there before he showed up. Thus, I ended up with an expensive part replacement whether I needed it or not. I found it very difficult to communicate with him since his seemed very anxious on the phone and cut me off several times in person. He admitted at one point he WAS "ignoring" me. It took him longer than expected because he had to get the disposal - even though he predicted from the call he might need one. Then he complained to me he'd be late for his next customer. How that was my fault is unclear. After he left, I found a large hole in the bottom of the cabinet. He admitted he poked it with his shoulder but refused to fix it or reimburse me to get it fixed. His only solution was for me to live with a 6 inch by 4 inch hole by covering it with a board. He added that "I" was lucky he didn't get a splinter. (Or else what? Would he sue me? Ask me to pay his medical bill?) Finally: Tom didn't even apologize. He just insulted the quality of my kitchen and my intelligence. I'm in my 60s. Only twice did repairmen cause minor damage. Both fixed it for free and apologized. [Original submission: 03/15/2022] read more

Tom is a skilled plumber. I had several plumbing tasks to be accomplished. He took care of all of them with great efficiency. He's friendly , honest and explains everything so I can understand it. He was great about letting me know what time he would arrive. I had a time contingency which he was sensitive to. I would recommend Hardisty Plumbing to everyone. I will definitely call them for future plumbing needs! read more

I called Tom Hardisty for a pin hole leak on my main copper pipe and he showed up in 2 days to fix the leak. I also asked Tom to fix the high water pressure in the house by replacing an old pressure regulator and leaky toilet. He did an awesome job and I now have a trustworthy plumber in my address book. I forgot to mentioned that Tom was recommended by my neighbor friend. read more

Second plumbing crisis and of course Tom was there to save the day, again. Simply the best plumber.

I found Tom almost a decade ago and boy am I happy I did. He is a fantastic plumber. Always very attentive. We've suggested a few things that would have earned him money but wouldn't have been worth it for us. He always guides us to what is best for our home. We trust him completely. He is professional, is an expert in his field, and charges a more than fair price for his work. He doesn't advertise. All his business is word of mouth and I can tell you that my neighbors and friends are thankful I've recommended him. He wants to be your #1 call anytime you need a plumber and his level of customer service really shows it. read more

While in the process of getting a washer installed, I found out that my water valves needed replacement. I called Tom (referred to me by the neighborhoood listserv) who was able to stop by right away and fixed the problem within 30 minutes. Tom is skilled, professional, and extremely efficient. I HIGHLY recommend him for any plumbing services! read more

Tom is awesome! I scheduled an appointment to replace a toilet wax ring (cautionary reasons) but we first had a phone conversation about an estimate and he assured me that if nothing else needs to be done the price will be as established. He was on time, professional, and efficient - he had time to replace the wax ring on a second toilet and change the bath tub drain. He is knowldegable, personable and productive. I think I finally found a plumber who knows his craft and whom I can trust. Thank you, Tom! read more

Excellent! Great response and communication. Same day, very quick work. Thanks, good to have a local to call on when needed. read more

I had a great experience with CT Hardisty Plumbing. Tom was courteous, prompt and very honest. Thank you for the great service! read more

EXCELLENT and PROMPT service!!! I was highly impressed with Mr. Tom's professionalism and honesty all through. Right from the time I called, till he came to fix my kitchen faucet, he was very professional. Friendly and funny too! In fact, it was the great reviews I read on here that prompted me to reach out to him, and I'm glad I did. It would be a great disservice to him if I didn't add my review to the bunch ;-) Thanks again, Mr. Tom!! I have finally found my go-to plumber!!! read more

Today Tom came by to hook up a bunch of plumbing in my house after a kitchen renovation. He reviewed what I wanted done and gave me an estimate before he started any work. I asked his advice on one optional job. We discussed the pros and cons of doing it and was fine when I decided against it. He did not try to upsell me at all - where he easily could have. Tom completed the rest of the work quickly and was extremely careful in my new kitchen. He faced a few hurdles and handled them all easily and professionally. Tom is what everyone is looking for in a contractor - trustworthy, transparent and efficient. I would use him on my next job without hesitation. read more

Well I found my plumber for the next 100 years. Tom (sorry I called you John) was excellent. Best experience with a plumber yet. Was running a little late and texted me to let me know them showed up exactly on time for revised time. I'm so used to a four hour windows, 30 minutes was nothing to me. He was fast and efficient and dealt with the problem without trying to upsell me more expensive routes. If you need a plumber, give him a call....although part of me wishes you don't so he's always available when I pretend like I'm a plumber.... read more

Tom is AWESOME! He fixed my sink and explained everything he did. Super friendly, efficient, and prompt!

I have twice used Tom for home plumbing needs and have been impressed both times. He was able to fix the problems easily and even used some supplies and parts I had on-hand to keep the cost down. I know for fact he could have easily made the work more timely and expensive but he was able to fix them with the least expense but still did the work properly and proficiently. He was on-time, very conscientious to work neatly and cleaned thoroughly when done, called 30 minutes ahead as promised, professional, reasonable and HONEST. I've had some bad experience with plumbers, this was not one of them. read more

After being twice ignored by the heavily advertised guys, Mr. Hardisty came to the rescue. He is not only the best plumber I have dealt with, he is simply the best serviceman I have ever dealt with. A real pro . . . read more

Tom is a gem! So glad I found a reliable honest plumber. He was timely with his response to my initial call, made time for an appointment for me right away, and was pretty much right on with his initial estimate. Most of all I appreciate his being upfront about there work he would perform, and clearly very knowledgeable! read more

Very fast and efficient service. Called, sent him pics of the problem and within three hours of calling, it was repaired. I would use Hardisty Plumbing again. read more

Excellent work. Quick response, professional. Tom takes the time to educate the consumer as to what the issue is and what needs to be done. Highly recommend CT Hardisty. read more

I recently contacted Tom to do some work at my parent's house. Tom was very service oriented before he arrived, calling and texting to ensure our availability. He set a timeframe for arrival, and not only kept the timeframe, but called to ask if it would be ok to come earlier. His extremely professional and friendly demeanor really was appreciated and he was able to fix our issues quickly, even though some pieces were missing from the packaging. We will definitely call Tom the next time we need a plumber. Thanks!! read more

Has made two attempts to fix a leaky faucet without success. Replaced the washer on cold and hot handles but it still leaks from the handle! Trying to get it serviced one last time with this company. Not responding back to me at this point. Very frustrating. read more

Selling our home and had to deal with a couple of minor pluming issues on the buyers home inspection report. Tom responded ASAP and resolved the issues to our complete satisfaction. We have used C. T. Hardisty's services in the past, and as usual Tom was prompt and provided us with outstanding service. Tom, keep up the great work! Russ & Maryanne Clarksburg, MD read more

My husband called Tom because we had an issue with discolored hot water in the house. Tom was on vacation but he promptly called back and left a very detailed message about what the causes might be and things to try before calling a plumber to look at the issue. His suggestions worked and the issue cleared after doing one of his suggestions to empty the hot water heater by running the tub water for about 10-15 minutes. What he did was very professional and proves to me that he is an honest plumber and we will be calling him if we need any kind of plumbing work in the house. Thank you Tom! read more

Friendly, professional, efficient and punctual. Tom was great to work with and we are very happy with the work he did on our house. It was a big job (main sewage line repair) and he even took care of a few other small things while he was here. And the final total was within the original estimate. Very highly recommend! read more

First Yelp review! 2nd time dealing with CT Hardisty. First time was just on the phone, where he walked me through some troubleshooting and avoided having him come out at all. Second time was for multiple water stains on my ceiling. What we both thought was going to be simple pinhole leaks in the pipes turned into something more complicated. Tom worked really hard to figure out the best (most minimal but effective) solution to the problems. He explained the worst case scenario but fortunately it was avoided. Throughout his time there, as things kept getting more complicated, my mental calculator kept going up and up. When the job was completed, I held my breath but was totally relieved to see a very, very reasonable final bill. As an aside, he tried his best to leave minimal mess and was very good at cleaning up after himself. Highly recommend and will use again! read more

After losing a water heater to a tank leak and reading his reviews, I left Tom a late-evening VM and asked him to call me the next day during business hours. He called me promptly, the next morning. I had a large electric heater and was considering a tankless model and possibly a propane version. After a long discussion of the pro, cons and costs, I decided to stick with an electric tank model. He gave me a quote and then said he'd sit on it for an hour or two while I compare other offers. I suspect he knew I'd end up choosing him. He showed up that afternoon and the job was done professionally in about 2-3 hours. He is my new permanent plumber. I can't recommend him strongly enough. read more

I tried, but was unable to replace my sink faucet because the nozzle was broken. Tom came to the house, assessed the situation and suggested that the broken part could either be accessed for free from the manufacturer or for $20 from Home Depot. Instead of replacing the faucet for over $100, he gave us great information and charged us $20 for the trip. Tom is good at his job and honest. What more can you ask? read more

Add me to the list of happy customers. Tom is a real pro. He communicates regularly, shows up on time, and gets the job done. If you need a plumber, you will not do better than Tom. read more

I have had plumbing problems before and C T Hardisty Plumbing is simply the best I have worked with. Tom is an honest fellow who does great work and charges fairly. I hope it won't be for a while but I will definitely call them for future plumbing issues. read more

Called on a Sunday afternoon after discovering our bedroom floor (carpet) was very wet presumably due to a leaky shower in our master bathroom. Tom called back about 20 mins later. We discussed the situation and decided it could wait until Monday morning. Gave me a window of time when he would show up and called 30 mins prior to confirm. Was on time and very efficient. He assessed the situation and fixed the leak by replacing the cartridge. He also provided some advice for an unrelated issue. At the end, he gave me a 10% discount for being a first-time customer! I would use him again for future plumbing needs. read more

Tom Hardisty came highly recommended by my neighbor and he was true to his word. Tom is efficient, honest and thorough. In addition to fixing my refrigerator line, he went above and beyond, checking for other issues I didn't even think of, including fixing my toilets, which had some worn out parts. He also gave me fantastic advice about some non-plumbing issues, which saved me a lot of money and for which I am extremely grateful. Tom is also very fair in his pricing. I would definitely call him again for any plumbing issue and I would recommend him highly to anyone who needed a plumber. read more