We were referred to Independent Energy Hawaii by our neighbor, and we're so grateful we chose them…read more From start to finish, the entire process was smooth, professional, and stress-free. The team was knowledgeable, patient, and took the time to understand our needs while helping us choose the right system. The installation was completed on schedule, and the crew was efficient, courteous, and respectful throughout the process. After installation, we had a small issue, but the service team responded quickly and provided excellent support. They were patient in answering our many questions as we learned our system and app, and their follow-through gave us confidence that we were in good hands. What impressed us most was that IEH continues to provide support even after installation. They stay engaged, monitor the system, and make sure everything is running properly. Their responsiveness, professionalism, and genuine care truly set them apart. We are extremely happy with our experience and would highly recommend Independent Energy Hawaii to anyone looking for a reliable, knowledgeable, and customer-focused solar installer.

From the initial appointment to the final installation everything went very smooth & professional…read more Installers did a great job and got it done in one day. Aurite!

Sent out a yelp request to Ho'a Solar and they were quick to respond and provide me with a quote…read morefor my solar water heater maintenance. I also was easily able to schedule a appointment that worked with our tight schedule. They arrived on time and both technicians completed the service quickly and gave my husband tips to assist with yearly maintenance. I previously went with a big named solar company to do my maintenance 5 years ago but decided to try Ho'a since they were a Hawaii Energy partner (for the rebates) and they had great reviews on yelp. They were priced much more reasonable than the previous vendor that I went with. I will definitely go with them for my future solar needs.

Want to help them as they are local to Kailua and small business but other than an email asking for…read morea review, have not heard from them since initial contact. Simple job of one optimizer replacement and perhaps using them as go to solar repairs. Not hearing from them is not a good sign. Respond to Nicole, no record of phone call, text, Yelp response etc. as to you not being able to help. There was NO visit so should not be a charge anyway. Oh my!

From start to finish the service was professional and timely. The installers were courteous and…read morehard working. Dan in sales was always quick to address all questions and provide documentation needed to claim the tax credits. Site inspectors were also diligent and courteous while doing their work. I highly recommend this company. There is a big difference between them and other solar companies I have worked with.

My experience with Island Pacific Energy has been exceptional and they deserve 5 out of 5 stars for…read moretheir ability to communicate well, provide a quality Tesla battery product and installation, and consistently keep me informed of the multiple steps and actions that were part of this install. Rory has been a solid salesperson looking out for us and making sure we were on schedule. Their office always called to confirm install dates, changes and also double checked via email. Finally, Jordan Bush as the crew chief was very good in doing the initial inspection and letting me know the next steps that would be involved. Their crew was prompt and let me know when they would be at our home to start. Always good to have confidence in the company for such a big investment. Jordan did the final hookup and left us with a great feeling we had installed something valuable. I recommend Island Pacific Energy to all who are looking for a solid local company that stands apart from the others that don't return calls, don't communicate well, don't follow up and make promises that aren't fulfilled.

Was having problem w/ our solar water heating - was not heating despite lots of sunny weather:…read moresystem was installed by Haleakala Solar which is only outer island now: they ref me to Hi Power Solar. Person there directed me how to fix the problem - phoning me the directions: I was able to find someone who could unscrew the back control area to flip the switch and get the system on again: this off site direction saved me lots of money !

Thanks to Cindy, Rick (and his adult sons) from HI Power Solar for setting up a 14-50 outlet in our…read moregarage for a plugin EV. Although this was a small job, HI Power was the only company to come out and give us a quote. Although it took about a month to get it installed (we were not in a rush), and they fit us in between their other bigger solar jobs and we are grateful!

The person that answered the phone suggested simple maintenance thing (2 minute) to do that might…read morefix the issue. And it worked.

Spoke with Chaleigh Reed regarding micro-inverter warranty…read more When Solar Help Hawaii replaced micro inverters in 2016 and apparently inputted the wrong address. ( two houses on one lot ) ( 440-442 ) Therefore Enphase would not honor the warranty. They said the micro-inverters had been moved ! Ms. Reed was extremely rude and unprofessional. Rather than trying to help, she ( relied ) on the fact that the same DBA was dissolved in 2017 following the death of her brother. Poor customer service................. Would not suggest using this company

We bought our fixer-upper home a couple of years ago, and as with any new home, it came with a long…read morelist of projects. We initially planned to hold off on installing a PV system until after replacing our roof because we weren't sure how sturdy our ceramic tiles were. In the meantime, I reached out to Sid and shared my goals and concerns. He and his team did a fantastic job designing a plan tailored to our needs. In all honesty, with a little gentle encouragement from them, this system turned out to be the best investment we've made--especially with all the storms and power outages we've experienced in Hawaii Kai. From the installers to the admin team, everyone at PV Tech has been fantastic and easy to work with. We are so happy with our system and the incredible support we've received!

The PV Tech team has completed troubleshooting and fixing my PV system. I am unable to update my…read moreold review, but they acknowledged my concerns and committed to finishing the job within a month even though it was tricky and I appreciate that a lot. They've turned around my experience and I am happy with their workmanship. I had a good experience communicating with Maka, their new employee, and overall they worked hard to make things good. Thank you.

Update: Confirmed; they no longer support the products they sold just 5 years ago. Not a warranty…read morework issue--they lost their certification to do the work, or let it lapse. Junk product from a junk company. Original: SolarTech Hawaii does not support the equipment they install. Do not recommend; as other reviews have mentioned the poor support after sale is unacceptable.

We had a great experience working with Julian and the Solartech team here on Oahu. From the start…read moreJulian didn't come across as a typical sales rep at all -- he felt more like a knowledgeable industry expert who offered thoughtful, objective opinions about different technologies and brands. Before meeting him, I spoke with two other solar companies. One rep came on extremely strong and the meeting felt very sales-driven and impersonal, which made it hard to trust the information being presented. The other rep seemed to still be in training and had to run nearly every question through a senior colleague. Working with Julian was a relief. He's clearly experienced and communicates in a smart, casual, and very approachable way. We also had a great experience with Jelly and Brandi from the Solartech administrative team--they were easy to work with and helped keep everything moving smoothly. Solartech's digital quote platform made comparing options and selecting our plan simple and easy to understand. We ultimately decided against Tesla batteries after learning about potential overheating issues, which can be a concern in a place as hot as Hawaii. We went with Enphase we're happy with our choice. The installation team was excellent as well. Nainoa, the lead electrician on our project, is a total pro--easy to talk to, great at problem-solving, and he helped us quickly figure out a battery placement challenge. He completed the electrical work in just a few hours. During the panel installation, the crew accidentally drilled through part of our roof which caused a small leak, but they responded immediately and repaired it right away. Everything was patched up and looks good as new. We really appreciated how quickly they addressed the situation. Post-purchase support has been just as strong. I had some questions about how our system was pulling power from the grid, and Julian took the time to explain everything. It turned out to be more of a settings preference than an issue. He followed up with helpful explainer videos and even called a week later to make sure everything made sense. Overall, we're very happy with the experience and appreciate the professionalism, transparency, and support from the whole Solartech team.

Our hot water wasn't working properly it would be hot for a few second then cold. I called Peter…read moreat Energy Unlimited, left a message. A guy name Mark called me. I explained to him what was going on. I scheduled an appointment, I told him I wouldn't be home when they are at my house. He told me they would call when they were there. The day of the appointment I was at work, I waited for someone to call , no call at all so I wasn't sure if they checked on my heater. I called Mark, left a message. No call back. So I called Peter, same left message nothing, no call back that evening the next day.... Nothing for days. Then I get a text with a bill, and asking me what my last name was. I text back please call me because I had questions what was done because we still didn't have hot water, still hot then cold. Communication with them is terrible!!!! Then when I did receive a call, I missed the call; called mark back, left message, again no call back. So this was frustrating so I called my plumber to check my water line if something was wrong they checked and said no. He said my mixing valve needed to be replaced, they couldn't do it, they told me the solar people should have checked on would have knew the problem. . So I called Mark and left a message of what needed to be done. How quickly he returned the call and told me it would be another $200 to replace it. So I asked him you bill me for painting the insulation, checked the solar etc. I question him about him painting the insulation then he asked me did you climb up to check...I can see it from my daughters window Mark! Anyways the plumber asked me why the anode was changed so many times? Anyways I called on my retired friend who was a repairman. He checked the solar, anode and said the mixing valve needed to be replaced, he was nice to pick up the valve for me and replaced the old defective one. I'm fortunate to have a friend that could do the repair! Now I have cold and hot water thanks to my friend!!! I will seek another solar company with better customer service with better customer communication.

We've had work done by Energy Unlimited and Peter was friendly and did an excellent job…read more Thus, many years later when we had problems again, we contacted him. He came out to our home and made some recommendations. We decided to fix the problem not using his services and I must say, he was still so professional and very helpful in suggesting solutions. I find that exceptional service when Petter gave us sound, knowledgeable advice and didn't charge for it. It's hard to find that kind of service these days.

During the passing of Hurricane/TS Lala we lost commercial power for 44 hours. Found out my PV…read moresystem wasn't charging even though there was solar. I texted AEI's lead electrician, he was able to help me troubleshoot my system. Turns out I need to flip the "monitor" breaker off for 2 minutes that's located in Tesla Gateway. Waited about 5 minutes, then saw on the app my PV was charging the battery. I wish there was a better means of communication with AEI. Maybe use of an online ticketing system. Just a thought, maybe share a guide for customers on what to do during events or emergencies.

I rarely leave reviews like this, but after nearly three months of trying to get my solar system…read morerepaired, I am beyond frustrated. Alternate Energy installed our 36-panel system about 12-13 years ago. For years, we were happy with it. Our electric bills were incredibly low--even occasionally around $17 despite running A/C constantly. When we've needed help in the past, Alternate Energy wasn't always quick to respond, but they ultimately got the job done. Unfortunately, our recent experience has been completely different. I noticed our electric bills climbing and eventually checked the solar app and realized something was wrong with our system. Our electric bill in April was $321.33. By May it had increased to $458.66. June 3: An Alternate Energy technician came out and diagnosed a bad inverter. We were quoted $500 for the first hour of labor and $300 for each additional hour. The inverter itself was covered by the manufacturer, but we were responsible for labor. June 30: The technician returned and installed the replacement inverter. Great--or so I thought. I checked the app afterward and the panels still weren't showing that they were working correctly. I called and was told to give the system a few days to reset and call back if the problem continued. It continued. After more calls and difficulty connecting with Shyla, the person handling our service, I was told the technician needed to come back, get on the roof, and diagnose what was wrong with the panels. The next available appointment was July 30. The technician arrived. I expected him to inspect the panels on the roof. About two hours later, I realized I hadn't heard anyone on the roof, went outside, and discovered the technician and truck were already gone. No one had knocked on the door or explained what had been done. When I eventually spoke with Shyla, I was told he had worked on the inverter.The brand-new inverter that had just been replaced a month earlier.At this point I was completely confused, so I asked for something very reasonable: please email me a recap of the work performed so far, what has been found, and where we stand. Shyla agreed she would send it. I still haven't received it. I was then told the technician would need to be scheduled AGAIN after Shyla spoke with the solar panel company. Since then, I've made multiple calls and left multiple messages for Shyla trying to find out what is happening and what the plan is. Today, August 28, I called again. I was told Shyla was at lunch, and the person I spoke with assured me she would have Shyla call me back. I explained how frustrated I was and how long this had been going on. By 3:20, I still hadn't heard anything, so I called again. This time I was told Shyla was on another call and I could leave another message. I asked to speak to a manager and was told Shyla is the manager. I asked for her manager and was offered the opportunity to leave yet another message for someone else. No one called me back by the end of the business day. And while all of this has been happening, here are our actual electric bills: April: $321.33 May: $458.66 June: $615.96 July: $947.98 August: $877.61 That's $3,221.54 in electric bills in five months. I understand that equipment fails. I understand that a 12-13-year-old solar system may need repairs. I understand that parts have to be ordered and technicians have busy schedules. What I don't understand is why, after starting this process on June 3 and having Alternate Energy technicians at our home THREE times, I still don't have a clear explanation of what is wrong with our system, what needs to be done to fix it, when it will be fixed, or even the written recap of the work I've already requested. We've been Alternate Energy customers for more than a decade. I shouldn't have to repeatedly chase down a company we trusted with a major investment just to find out what is happening with our repair. I'm sure Alternate Energy is very responsive when someone is interested in purchasing a new solar system. I wish their service after the sale made an existing customer feel equally important. At this point, I don't need another apology or another promise that someone will call me back. I need someone with the authority to take ownership of this situation, explain exactly what has happened so far, and give me an actual plan to get our system working again.

As we near the end of our install/upgrade, I felt compelled to reach out and sincerely thank the…read moreentire team for the exceptional work completed at my business. There were many aspects of the project--and, in particular, several individuals--that truly stood out to me. I wanted to take a moment to formally recognize their contributions and let you know how much we appreciate the professionalism, dedication, and pride they brought to the project. Merv has been nothing short of exceptional to work with. While he may be a man of few words, he certainly knows how to get the job done. He is highly motivated and takes tremendous pride in both his own work and the work of his team. His attention to detail is remarkable, and he consistently went above and beyond to ensure that we, as the client, were not only satisfied with the work but genuinely impressed with how each stage of the process was handled. Merv's combination of initiative, critical thinking, and ability to adapt on the fly makes him an invaluable member of the team. As we approach the completion of the project, he identified several details that I had personally overlooked. Rather than simply accepting them, he took it upon himself to ensure they were addressed before the project was finalized. That level of ownership and commitment speaks volumes about his character and work ethic. Individuals like Merv are instrumental in maintaining and strengthening the reputation that SunSpear has built. Blaine was my primary point of contact from the very beginning and played an instrumental role in bringing this project to SunSpear. We received four competing bids, and Blaine worked diligently to ensure that SunSpear remained competitive and presented us with a meaningful offer. His willingness to be transparent throughout the process immediately gave me confidence that I was working with someone genuine--someone who understood our priorities and treated them as if they were his own. Blaine took the time to understand the scope and complexity of what we were undertaking and worked closely with me to ensure that our needs were fully understood. His efforts ultimately led to connecting me with Taki, who was instrumental in taking the plan from concept to execution. There are not enough words to express how grateful I am for Taki. He has been an exceptional communicator, coordinator, and liaison throughout this entire project. Despite my being away on an extended vacation at the beginning of the project, Taki maintained consistent and proactive communication with me from start to finish. He provided an extensive project timeline that was executed remarkably close to plan, which gave me a tremendous amount of confidence throughout the process. Considering the extensive coordination required, coupled with the expectations of my team to maintain our day-to-day operations, Taki remained composed, organized, and thorough at every step. He has been an outstanding partner throughout this project and, quite frankly, made my job significantly easier. His ability to anticipate needs, communicate effectively, and keep everything moving forward was invaluable. Cory was another key contributor who helped make this project as seamless as it was. Through his coordination with his team, Cory worked closely with us to ensure that the project had virtually zero impact on our operations. He also helped identify and implement proactive measures that will benefit us as we move into future phases of the project. Cory consistently stayed on top of every detail and demonstrated a tremendous commitment to our success. His willingness to come in on a weekend to help us prepare for our tie-in is just one example of the level of dedication he demonstrated throughout the project. His efforts did not go unnoticed or unappreciated. All in all, Sunspear maintains an exceptional team of highly skilled and genuinely valued individuals. Each of them takes tremendous pride in their work and consistently strives to execute at the highest level possible. Their professionalism, ownership, communication, and dedication made a significant difference in the success of this project. We are incredibly grateful for the many hours of hard work, coordination, and commitment that they have invested in our property. The end result will allow us to operate in a more sustainable and energy-efficient manner, and we recognize that achieving that outcome required a tremendous amount of effort from everyone involved. Please extend our sincere appreciation to Merv, Blaine, Taki, Cory, and the entire SunSpear team. Their efforts have made a lasting impression on us, and we are grateful to have had the opportunity to work with such a dedicated group of professionals. With the addition of the SolarInsure program, we look forward to many years of continued collaboration and to building upon the strong partnership established through this project. Thank you again for an outstanding experience!

This review is overdue…read more The 5 stars is for the work that was done not the process of the companies who took over. I will be honest and it was or maybe still as the transition from SunPower to SunStrong has not been the smoothest. This transition left those of us with contracts in limbo waiting to find out who does our servicing which in the end went to Sunspear Energy. It took quite a while BUT in the end the work performed was done professionally and well. Much thanks to Zack for taking care of the initial request and getting the panels up to par. Many mahalos to Issac, Issac Jr and Isaiah for the care they took in removing and then reinstalling our panels for roof work. I can't speak for the companies BUT these guys ...Zack, Issac, Issac JR and Isaiah deserve this shout out. It was a pleasure and we were very happy with their work and professionalism. Thank you.