I have been seeing dr seng for 15 months they have helped me get my thyroid right and she has helped me loose alot of weight I recommend this place because they are very organized, helpful and always consider my needs! Im very happy with this place! Thank you for everything you have done for me. read more

Dr. Cabaccan is very knowledgeable in endocrinology and truly listens to his patients. He's open to discussing your observations and opinions, which makes it easier to work together to find the right treatment plan. However, scheduling appointments is extremely frustrating. The phone line always goes to an automated system, and I've never been able to reach a real person. (My appointment was canceled last year because the doctor wasn't in the office, and I was said I will contact the office to reschedule.) It's now been six months, and I still haven't been able to book a new appointment. I've left multiple voicemails, but no one has called me back. I also live quite far from the office, so driving there just to schedule isn't practical. At this point, I honestly don't know how patients are supposed to make an appointment. The lack of communication is very disappointing. :-((( read more

Dr. Cabaccan refused to continue as my health provider after 19+ years because I cancelled an appointment 3 days in advance, and then I missed an appointment because I was still recovering from being in the hospital for a week. I asked to speak with John he refused. Frankly, I am not even sure Dr. C knows that he discontinued my care, because all my conversations have been with the office staff; they said it was because I was not respectful of his time. I asked for everything in writing. They did not give it to me for 2 months, then it was with only a 4-day notice, leaving me to find someone to help me with my health care for diabetes, my Primary Care doctor felt he would be able to. In 2 months, his office had twice refused to refill medicine, and to my knowledge has not sent my medical records. Dr. Cabaccan if not directly responsible for the action he is responsible for the careless action of those people he calls "patient care" staff. read more

What an absolute egomaniac! So unprofessional. I made an appointment almost 4 months in advance, got to my appointment 30 minutes early and waited almost 1 hour for him after my appointment time. I told them I had to leave because I had a very sick child at home and they said they would call me to reschedule. They never did. I finally called them back to which they told me he's refusing to see me because I left unbelievable! As an attorney, I would never treat another human being like this. Why bother being a doctor if you're negligent and don't care about anybody else but yourself. read more

Dr. Cabaccan is personable, listens carefully and explains everything thoroughly. Highly recommend.

This is the worst doctors office I have ever been too. The front office staff is extremely rude and argumentative. They do not follow up with patient concerns about medication. Calling back days later there is still no resolution-only will let the doctor know. The staff at the front desk is completely unprofessional. He was yelling at me when I questioned why the doctor had not looked at my chart even though 5 days had passed so I could get a refill. Beware-do not go to this office. Pick any other doctor. The reviews speak for themselves read more

Poor Communication and Disregard for Patient Concerns" My experience with Josel Cabaccan was extremely disappointing. The wait time was nearly 45 minutes past my scheduled appointment, and the doctor seemed rushed once in the exam room. When I tried to explain my full symptoms, I was frequently interrupted and felt that my concerns were dismissed. The doctor did not clearly explain my treatment options or potential side effects of the prescribed medication. The interaction felt impersonal, and I left the office feeling unheard and unsure about my care plan. I would not recommend this provider to others. read more

This is a follow up to my previous reviews (Oct 3) about his unprofessional behavior and being argumentative as he stated he would no longer be my doctor and just walked out. On not providing any service to me that day, he had the audacity to bill me for the service. Other than Josel Cabaccan, there are many great endocrinologist out there that will treat you with dignity, respect, and provide great medical care. read more

This had be the most unethical Doctor ever! I have been a patient of his clinic for about 10 years. This year my insurance group changed and my insurance company had several mix ups which left me in insurance limbo. I first found out about the mixup when this doctor's office called me to cancel my appointment as my insurance was changing. I rescheduled my appointment as the letter from my insurance group I was in would be active until Feb 1. I drove 30 miles to my appointment only to find out my insurance group ended coverage mid January instead of February 1st as indicated in their letter. This clinic refused to see me as my insurance had terminated early. I clearly understood. I made another appointment only to find out my insurance had changed to a group that none of my doctors were members. I explained to this clinic that I had to wait 10 days to have my newly in network insurance would be active. I called this clinic to have a new prescription for my insulin called in to my pharmacy and these miserable excuses for humanity refused to call in my prescription because of my so called canceled appointments. I am filling a complaint with the state licensing board as well. I will look for a different endocrinologist. read more

This doesn't even deserve one star . Staff horrible has you on wait for a long time. The guy who i assume is one of the office manager very rude puts you hold and gets mad because you are asking for an appt but expects you as a pt to know their schedule and availability. The other office manager instead of de escalating the issue instead gives you an attitude and does not even care to help. At this point i would like to think that the providers are out of the loop on how their pts are being treated read more

- Starts yelling at his patients - Brags about how intelligent he is - He says that people come to see him because of his brain - Arrogant - Not very intelligent because I just had to repeat the same answer to him about 4 times in a span of 5 minutes - Makes absurd claims that are just plain false, such as "I work out too, and I have more muscles than you," where he clearly does not work out very much and has no defined muscles whatsoever - The office is too small, and the staff is crammed like sardines; 4 or 5 staff members work off one bench - Phlebotomist draws blood from the kitchen (so unsanitary) - Looks down on his patients (thinks all of them are stupid) - He only sees people who have studied medicine as smart - Makes his patients wait two hours before they are seen - Comes into the room without knocking or acknowledging that he is coming in - This sorry excuse of a doctor, much less a human being, needs to be reported to the Medical Board of California read more

Walked into the East Side location and YIKES! It was like the DMV but for medical. Lots of people behind windows and other people calling out names. No line, just people walking sitting etc. The exam room had a filthy rug that looked like it was stampeded by a million camels and their dirty feet. I wasn't wearing socks and had to stand on it. I'm so glad the Dr I see has a different location. I hope I never have to come to this one again. read more

Dr. Cabaccan is a wonderful, caring capable doctor. So glad I was referred by a friend. I feel so blessed to be treated by him. He is knowledgeable and listens to perspectives. He's indeed intuitive...feel so lucky. All his staff from front to back treated me great. read more

We are dr. Cabaccan's patients for many years and he is the best. He reads a lot and will prescribe the latest medication. He listens to the patient's concerns and is very compassionate. I recommended him to my own patients and family! read more

I saw Dr. Cabaccan, and we had a 'fallout.' He used a couple of odd statements or remarks to me as a patient which was not relevant to my medical visit. Asking questions, understanding, and knowing the answers are a patient's right. With the fallout, the visit was not completed. He voluntarily withdrew his doctor's obligation to care for me and said to seek another MD. I felt betrayed and disappointed. read more

Dr. Thomas Fandel is very patient answering questions. The one cavaet is you will need to follow up. I have never had a doctor that I didn't need to follow up on the staff though. They are all very polite and nice to me. I though am kind of blunt so you have to work hard to offend me. They take my insurance (Medi-Cal at the moment) so I am grateful. When I get off this, I will still go to them. Dr. Fandel caught a lab result my PCP did not bring to my attention so I could make changes. If you make it your job to follow up on everything, you will be fine. He has a good bed side manner and the office staff are nice. A nurse even showed me how to inject something. One note, be careful going to the Los Gatos office when following Google Maps. It lead me to an apartment complex. You want to go to a Medical bldg. Hopefully the Google peeps fixed that 2 Dardanelli problem on Google maps by now. read more

This guy withdrew his case from my 83 year old mom. He doesn't act caring like a Dr. & just left me hanging & didn't even.give me advuce.He shouldn't be practicing. He could care less about his patients. Then why be a Dr? read more

I wish I could give zero stars! The office staff is the worst of any medical staff I have ever dealt with! The office manager was unbelievably rude to me. I asked if I could do a tele-health visit because I live an hour and a half away and have a 14 month old and he told me that I should find a doctor closer who could deal with my "minor burdens." There is something really wrong with him. Steer clear of this practice!! read more

Office experience: TOP NOTCH - John is so helpful, kind and considerate of finding appointments that fit with our schedule. Quality Care: GREAT - Dr. Cabaccan's nurse, Esme (spelling?), is so kind, listens and does her best to answer questions to the best of her abilities. Dr. Cabaccan: He has changed our lives for the better. Truly CARES. Has turned my Dad's diabetes around for the better and really taught us how to work as a family unit. He listens, he is patient and kind and explains everything in detail. I never feel rushed and allows us to ask questions and guides us. I am so glad I didn't come on Yelp before making an appointment with Dr. Cabaccan, he came highly recommended and I couldn't be HAPPIER!! I am so grateful for Dr. Cabaccan because I think he's given my Dad a new lease on life and made me hopeful for the future in managing his diabetes. Kudos to the entire team! (We go to the LG Clinic) read more

This office has several doctors and this review is for Dr. Alex Pham. Dr. Pham is an Endocrenologist at this office and he is an exceptional doctor. Dr. Pham is super friendly, intelligent, knowledgeable, and he takes the time to really listen to you and explain things fully. He is one of the best Endocrinologists that I have ever had and I've had several great Endocrinologists. He is even willing to help me with several issues I am having including some recent weight gain and this was something that was unexpected that I'm very thankful for. This office appears to be very busy but despite that the team at this office were friendly and accommodating. They managed to squeeze me in for an appointment within 2 days of me calling them for my initial visit and then even were able to take me and see me right away even though I ended up accidentally being 20 minutes late to my appointment (due to getting lost while driving), and I really appreciated that. Just in case anyone is wondering, this office takes Santa Clara Family Health Plan (or Medi-Cal) though as far as I'm aware you need a referral from your primary care physician before scheduling an appointment here with this insurance. read more

im writing this review because i just had a really bad experience with the office manager named john. he was extremely rude over the phone. i tried to reschedule my appointment and express my concerns and he wouldnt listen then he hung up on me. horrible customer service at the front desk. read more

This review is for John/Jon. If I can give 0, I definitely do that. He was a liar, he lied and made up the date of the prescription. He also yelled at me at the end, and hung up the phone while I was talking. His personality and behavior is not appropriate, UNEDUCATED to working in medical field. read more

Dr. Josel Cabaccan is the specialist that my husband's doctor recommended. Dr. Cabaccan is an expert in treating diabetes. He especially analyzed the medications that my husband takes to manage diabetes. Dr. Cabaccan made some important adjustments to my husband's list, omitting one drug and augmenting the dosage of Ozempic. Dr. Josel told us that he doesn't let his patients get to dialysis, as he works hard to help patients understand how to manage the disease. We appreciated how Dr. Cabaccan talked to us personably. It was an honor to be included in some storytelling that Dr. Cabaccan offers in a friendly way. We wish that we could follow up with him, but alas, he is under a different insurance coverage. Anyone who has a chance to be Dr. Cabaccan's patient is very fortunate. He is a busy, hardworking, and passionately excellent doctor. It was a veritable blessing to meet him. The day we saw him, he was several minutes late, but he was worth the wait. read more

Dr Cabaccan truly cares about his patients. I don't feel rushed he answers all of my questions and provides excellent service.

I saw him for over 10 years and should have realized that it was time to move on with a new doctor, who had not lost sight of their purpose to care and listen to the questions, that patients like me who need clear answers on the Whys. Dr Cabaccan's attitude needs to change. He needs to listen more and the response to a patient's circumstances should be empathetic, positive and engaging. He needs to self recognize that he is not all knowing and must practice humility. Today, Dr. Cabaccan withdrew and abandoned his care for me as a thyroid cancer survivor patient. read more

I have now called them 3 times for my medications. The first time my prescription was sent incorrectly. They have not sent all of them even though I asked them multiple time to send them all. They also are not sending me 90 days supply's as they told they would. One week after my visit and I have no prescriptions. They are the most unprofessional and negligent office I have been to. read more

Dr. Cabaccan is the best. I tried another endocrinologist before seeing him and I'm so glad I got a second referral. He takes care of my thyroid needs and makes adjustments quickly. With some ongoing health issues, my mom has come with me to appointments and he is my mom's favorite doctor of all my doctors. I have never had the front office issues that are mentioned in other reviews. I've always had a quick call back, schedule, or response. I find that they're really helpful. read more

This is by far the absolute worst " medical" office around. the staff is unprofessional and rude and the office manager is the rudest and most unhealthy person who works there. the drs do not care that ppl are getting a bad experience Do not go to this office you will have a terrible experienc. read more

Long in short. Don't go there. They don't care about their patients. 1. It's really hard to call them. Their auto machine said they would return your phone call within 24 hours, but they never did. You need to keep calling them at a different times to try to connect. 2. It took them more than 2 weeks to follow up on a referral. While I am suffering from my sickness and worried I won't find a good time to do my scanning in the limited time frame. I had to be the one to keep reaching them. 3. Office members don't care about patients' concerns and are being rude to their customers. After I conveyed my concerns about the schedule and told the office member I felt they are moving too slow on this. He simply said, "why you are complaining, I've already answered you and we are done". While I was trying to talk there in a normal tone, he called me "rude, and wasting time". 4. The one who's being so rude to me told me "he is the manager". I cannot believe they would like to provide such a bad experience to their patients and in the meantime, "he is the manager" not any intern. That means from the top down, they just don't care about us at all. read more

There's a fat stick with porcupines all the way up Cabaccan's ass. First time meeting with this arrogant ass, Waiting over an hour to see him and wasting so much time to get there, wait, and have 5 min convo. He's pathetic the way he treats patients. Doesn't even introduce himself and barely tries to understand the patient. He argued with me, like seriously? Says I'm a know it all? Are you serious? You seriously need to take a damn good look at yourself. Have fun getting reported to the medical board on many levels you shit "doctor." read more

I have been taking my mother here for her diabetes check. We like the doctor here. However, whenever we need something and left a message, they never call back. I have to call several times and try to talk to someone. read more

The level of service provided by the staff is some of the worst service I have ever seen. I went there recently and the wait time was horrible, the other dr. who is new was running late. I don't know the name of the male staff member who sits up front but he has an extremely fake personality. He put me in a room that had the AC blasting. I've complained to the doctor about this staff member's attitude on the phone but nothing was done. I would absolutely not recommend this office to anyone, you're better suited to find staff that are not only personable, but doctor's who can make appointments on time. The only reason I go there is convenience in location but honestly the service has only gotten worse over the years. read more

Dr. Cabaccan is one of the rudest and most arrogant doctors I have ever met. He has no manners. He should go back to school and learn how to treat his patients. Secondly, also makes you wait for 1-2.5 hours until he sees you. Third, he forgets what he tells you from one appointment to another. He probably overbooks his schedule and does not take his time to at least chart accurately so he can see what he talked about with his patients during the previous visits. My mom was referred by her PCP she was going for about 3-4 years. On her first visits with him, he was ok, but in the last 3 appointments, he has been a complete jerk. I am a nurse and I know the f@&& he is talking about, because he treats his patients like we don't know. He swears he is an "I know it all". We are Hispanics and our culture, beliefs, and body are NOT the same as his race he kept comparing HIS mom's weight/height to my mom's. He said his mom was very healthy that she is petite that her culture is very healthy and don't eat as much as us (I am guessing he was referring to Hispanics). Very disrespectful YELLING at me that my mom did not know how to eat and that she had to lose weight. I kept telling him that I didn't like the way he was expressing himself and he kept saying "Well you should be open to what I am telling you if you want your mom to live longer". I even told him that my mom is following a nutritionist and was yelling "Well you should fire them and get your money because they are not doing their job she is still overweight or do you see any change? Nutritionists don't know what they are doing they ALL are fat". It was just a long discussion back to back I had with him. I appreciate doctors' recommendations, but they need to learn the appropriate way and respectfully express their recommendations to patients. I felt he was racist and body-shaming my mom. He kept assuming we eat foods that usually Mexicans eat just because of our race. First, of all, he should get on a diet before telling his patients (but he swears he is very fit and healthy), but like he said his body says otherwise. He should look for classes that will help him to extend his knowledge of cultural awareness and make him more open to unfamiliar attitudes, practices, behaviors, etc. I just realized his yelp score it's so low. read more

I saw Dr. Cabaccan for over 5 years for very controlled type 1 Diabetes and was abruptly dropped by him with no warning or reasoning after rescheduling a routine 6 month checkup with plenty of notice (1 week). The desk manager Jon was extremely rude on the phone and would not provide any information other than a regurgitated "the doctor no longer wants to see you" line. The office is in an east-side strip mall and feels like a run-down health clinic. Most of the desk staff are rude and short with patients, and they never got my prescription renewals right, requiring numerous calls to get them straightened out. Wait times sometimes exceeded 30 minutes after appointments were set for. I never had a problem personally with Dr. Cabaccan, he was always very nice, but I did feel rushed most of the time. I highly recommend avoiding this place. (As an aside, I'm now seeing the Endocrinology Department at PAMF in Los Gatos and WOW... I am super impressed so far.) read more

I didn't see Dr. Cabaccan, but was at his practice and saw Dr. Smita Gupta, another Endocrinologist. The medical assistants and my Endo were all very professional. Dr. Gupta was direct, explained things thoroughly, answered all my questions, and then asked if I had any more questions. She was a good listener and surprisingly patient when I questioned the treatment. I feel confident that I am in good hands. I appreciate the careful thought that she put into my case, to make sure I don't accidentally become over-medicated, but still get treated. As a patient I did have to communicate a lot, but this is to be *expected* when coordinating between a specialist, a primary, and other departments, none of which are under 1 roof. My proactive communication allowed my Endo to view a lot of information and this made my appt go better. As at least one reviewer also experienced, I didn't see the Dr. who I thought I would see on the day of my appt. This can cause some anxiety for patients, many like to know who they will see before hand and not have it change. This was the one aspect I saw that was unprofessional. Receptionists should say, "this is ____ from *name of the practice*" or they should use the name of the Dr that the patient will for sure be seeing - instead of using a seemingly randomly chosen name of one of this clinic's practitioners. When they called me to make the appt, they used the Nurse Practitioner's name, but that's Not who I ended up seeing! It is a problem that this clinic doesn't publicize it's *name*. You have to look this practice up under the Dr's name. It doesn't seem to have a website either. This is silly and hella old school. I waited for 10-15 minutes to be taken back for vitals, then I waited maybe 5-10 for the Dr to come into my room. Not a bad wait time. This is a busy practice that doesn't cater to wealth. The waiting room is large to accommodate many patients and their families, but the seats are either uncomfortable looking hard plastic or beat up cushioned chairs with cracks in their vinyl cushion covers. They could do with getting a bunch of 2nd hand, but in good condition, comfortable chairs from a hotel or other company going out of business and giving furniture away. If I worked for them, I would keep my eye out on Craigslist and try to find suitable replacements at least for some of their more beat-up chairs. (For those with suspected hypothyroidism/Hashimoto's: a primary Dr aka GP can easily diagnose and treat you. *Most* of you don't need to see an Endo! Some of you will Not be happy with the services an Endo provides/how they often see hypothyroidism as a very simple problem to treat and that there is No scientifically proven treatment for the underlying Hashimoto's autoimmune disease that causes the hypothyroidism. Your primary Dr CAN in fact order TSH, Free T4, Free T3, and TPO antibodies for your Hashimoto's Dx. [You can tell them to run these labs.] If your primary Dr doesn't feel comfortable prescribing medication for hypothyroidism or running these labs - you may be better off changing to a new primary Dr who is willing do this - instead of using an expensive specialist who is more focused on patients who cannot be treated by a primary Dr. In the U.S., most patients with Hashimoto's hypothyroidism are treated by a primary or general practitioner Dr and Not by an Endo. I recommend reading peer-reviewed journal articles on your condition, if you want specialist level information about Hashi's or hypothyroidism. For basic information you can refer to the ATA American Thyroid Association website or the Mayo Clinic website.) read more

This doctor is irritable and has a little patience for his clients. I've seen him talk down to his clients and make them cry. He compares his education to his clients as a means of getting them to agree to what he wants, especially older 1st generation people. I saw when he made this older woman's husband tear up. His comment was "I thought you were more educated than that." We will never go back there. The two stars is for the facility and the staff. read more

Terrible bedside manners. Only If you are healthy he is great to have conversations about his trips and how much he loves art but he says he chose medicine cause he makes money with it. (On his own words) But if you ever have to deal with health issues, he is not the doctor for you. He is cocky and if you try to discuss side effects of medicines or alternative treatments he infuriates. He ordered me a test with Thyrogen cause my thyroglobulin went high and I expressed concerns because I just got diagnosed with breast cancer and I read the brochure his office sent me about that medicine and it says Thyrogen can make cancer grow, and is also not recommended to be used on people with a big portion of thyroid. Some cases people died. I have half a thyroid!!!! . I think he doesn't even know how much of a thyroid I have. His ultrasound reports are inconsistent too. I am preparing for my breast cancer surgery and I kindly asked him to postpone the test while I do that to what he yelled "do you have a brain??" While pointing at me with a finger and almost getting short of breath behind his mask. He refused to continue being my doctor, not compassionate at all with my situation right now and also disregarding the opinion of my oncologist and other doctors. Be careful! read more

Dr. Cabaccan came highly recommended by a friend of mine. I had considered other well known endocrinologists in the area but the wait time for an appointment was over a month. I was pleasantly surprised when I called to make an appointment with DR CABACCAN and they could schedule an appointment for me 2 weeks out. I even got a reminder call the day before my appointment confirming that I had an appointment with Dr. Cabacaan (not anyone else). However the day I arrived for my appointment, the nurse started talking about the doctor as a "she"...."she will be with you shortly". I was confused and thought it was just a grammatical error. Well not so! Indeed when the doctor walked in to speak to me it was not Dr. Cabaccan but another of the endocrinologists in the practice. I specifically said that I thought I was seeing Dr. C today and I think this other doctor was offended and said "No, you are on my schedule today". All in all, she was thorough and did a good job in ordering the necessary tests for me and following up with me. HOWEVER I was irritated that I ended up with an appointment with a doctor that I did not chose. When I finished up my appointment I went to the front desk and asked how come I made an appointment with Dr. Cabaccan and yet ended up with another doctor. The receptionist was so flippant about it and said "Oh yes, Dr. Cabaccan is very busy and his schedule is backed up, so that is why you were most probably scheduled with another doctor. Sorry about that". Well, that is all well and good, but it is MY RIGHT to know that when I am making the appointment, so I can have the choice of either going ahead with the appointment OR finding another endocrinologist that would have the same month long wait time. Very unprofessional scheduling on behalf of this office. So to those of you wanting to make an appointment with Dr. Cabaccan. BEWARE. Make sure you ask CLEARLY which doctor you are going to be seeing! read more

I started getting suspicious about how he has remained in business and how he was making money, so I looked him up on https://projects.propublica.org/docdollars/ and found out that he has been paid over $900,000 by pharmaceutical companies to peddle their nonsense! He is a dangerous scam artist and piece of scum who is endangering his patients and ignoring their needs. The staff seemed so friendly at first that I was incredibly hopeful, but this prick is so conceited and arrogant, and lies about follow-ups, testing, or any claims or promises he makes during appts. He has incredibly limited & basic knowledge, so God forbid your case is even mildly complicated. He will be sure to mention at least three times during the appointment that he went to Stanford (clearly Stanford's admissions requirements have lapsed if this level of lackluster quality is what passes for doctoring these days); despite this gleaming tidbit on his resume, he is illiterate in reading basic labs, even those he orders himself (after you beg him), lacks any semblance of understanding basic hormone pathways or neurotransmitters, and has a disorganized office staff and delayed follow up for anything in general, let alone crucial or time-sensitive in nature. Also, the student shadowing him interrupted our appointment 3-4 times, despite my requesting a private appointment; she repeatedly darted in and out and kept asking for his wallet and cell phone (???). I could possibly tolerate his bloated ego if he matched it with even a modicum of skill, but that is sadly not the case. When I mentioned him and his behavior to actual Stanford physicians, they essentially summed up his behavior as "really shitty patient care". Case in point. Find someone who actually knows what they're doing and cares enough to follow through, unlike this master-class idiot. read more

The male at the front desk is absolutely and ridiculously rude. Waited an hour for an appointment, what's the point of having an appointment? No customer service skills whatsoever, apparently he thinks he runs the practice with that nasty attitude. Not sure why he's working there. They don't care about their patients unfortunately. read more