From start to finish our experience with Cabinets to Go San Bernardino was seamless. We went in not knowing where to start & Jenny guided us through our many questions & showed us our options. Side note: many great options! We made our decisions & again the designing was so easy. Delivery was on time, installation of countertop; they arrived on time & our new kitchen is beautiful. We are extremely happy & will be back. Again, Thank you Cabinets to Go San Bernardino & Jenny for making this project stress free. read more

I looked all over for kitchen cabinets. Cabinets To Go has the best quality available for the price. Installed Right One Stop Construction & Restoration did the installation and they were on time, professional and completed in installation window provided. My kitchen looks incredible! read more

Cabinets To Go - Stove side - Kitchen & Bath Near Me - San Bernardino, California

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Cabinets came broken and they have Horrible Customer service. They will not give replace the broken cabinets.

I started my kitchen renovation, I came to Cabinets to go, which was recommended by my contractor, I came in talked to Danny, he took his time, explained, he was so friendly, knowledgeable, I can truly say, I didn't leave disappointed, when the Cabinets were shipped, one of the cabinets was damaged, we had To go thru the customer service, Danny guided us thru it, which was helpful, the cabinet was returned to the store, and Danny made sure it was right, Even though Danny is Transferring to the Henderson Nevada, I would recommend Erica, sh also helped us, All I can say is if you need good quality cabinets, go see Erica at San Bernardino Cabinets To Go, Cause Danny is leaving the End of May, Congratulations Danny on your transfer, and when I'm in Vegas, I'll come see you in Henderson, Thank You C.T.G., I went with the Platinum Gray Shakers, NOT DISAPPOINT AT ALL, read more

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I have Cabinet To Go cabinets installed in my previous house over ten years ago. The cabinets are so well built. I use the house as a rental and the cabinets still look and work great. When it was time to update our current house, I went right back. Their designer Susie was excellent and educated through the entire process. She was very patient while helping me find the cabinets I wanted. I chose the hickory cabinets and they are gorgeous! She helped me with the layout of the areas and now that the cabinets are installed I can say the layout works very well. Had to wait a bit because of the COVID timeline, but they are totally worth it. Susie remains completely involved while I take an exceedingly long time to pick out the countertops. She's the best. I definitely recommend going there and seeing Susie if you want to love your kitchen. read more

We worked with Susie, she was easy to work with and very helpful in helping select cabinets for our kitchen.

Horrible! Horrible! Horrible! I purchased my cabinets December 2019 (pre COVID) and the end of January they finally called said the cabinets are in but the pull outs are not but will be in a couple weeks. I told them I will wait for the pull outs. In March I called and asked about the pull outs and was told they have a new manufacturer and the pull outs will be a little longer. So I opted to get the cabinets without the pull outs for now. Well in May I called again and was then told the new manufacturers design will not work with our cabinets, I would have to purchase to the new cabinets or the pull outs they now have will not pull out. Um What? The main thing I requested I was not going to get. Never would I have paid the money and not get what I was looking for. Ugh! In July, we decided to redesign the cabinets to try and accommodate for the lack of pullouts and ordered some additional pieces. We told Jenny the exact piece we needed and she ordered a different piece stating it will work just the same as the piece we needed. Well you guessed it the piece was not what we needed! So they ordered the piece we originally went in for and we are still waiting..... we are told the piece is at a warehouse and will be shipped soon. I guess my soon and their soon are VERY different. They got their payment before they would even place the order for the additional piece that is sitting in a warehouse. I completely do not trust them as I NEVER got the pull outs. Super frustrating read more

I had no idea that this process could be so quick and easy. Cabinets to Go was to be the first stop in our quest-- not the last, which it might be. Jenny knows her stuff and made the initial selection easy. We are excited to take this journey and happy to have found G to G. read more

Not what I expected. The quality of the cabinets appear to be good. They say they have a lifetime warranty but unfortunately they have limited selection. The white shaker that I wanted is dated and they dis not offer black color. It's too bad they are not up to date with current trends. read more

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THIS IS A WARNING: GO ELSEWHERE FOR YOUR RTA CABINETS! Your kitchen is the hub of your family's life, and that can not be understated. Do not trust Cabinets to Go to outfit your kitchen with quality cabinets. It is my opinion, and sadly, my experience that which the business model Cabinets to Go operates under, is not one that is built on long term relationships, but rather A. greed (they will take your money & in exchange provide you with subpar manufactured cabinets) & B. deceit (they will not honor the warranty that you've probably been initially impressed by). If you are still reading & require more detail, please, by all means, read the next phase of my saga with Cabinets to Go. Note elsewhere in this thread, I shared my initial experience with the failure of a cabinet unit. Cabinets to Go representative, Andrea, was quick to pounce & start her efforts at damage control. She invited me to reach her via email-to follow up. I did just that, to which NOTHING, NO RESPONSE. Her written words were a vapid, hollow attempt to fix an ugly situation. Not surprising after all, her glossy attempts to "fix it" in front of the kitchen remodeling Netizins of the interwebs is all for show- much like the veneer of the company's cabinet product that we've had the unfortunate experience with. We have provided additional information about the FAILURE of our cabinet unit, which literally broke apart on the wall, just after adding wine bottles to a wine rack. The result was not due to installation, but rather clearly, a defect in the products. The cabinet unit that was designed for us, by the really nice kitchen designer of Cabinets to Go, literally broke apart- SIDEWAYS- likely because it was not ever intended to actually STORE wine bottles! The cams broke on the two tall cabinets that were attached to the wine rack, (cams are pieces that hold the walls of the cabinets together), the metal braces pulled away from the plywood layers, the supplied wood screws pulled from studs, (which tells me these were not actually cabinet screws!). And this: layered splitting plywood on the wall cabinet unit sides, attached to the wine rack. Properly kilned wood should not pull apart like that. I've never seen anything like it. This is either a failure of manufacturing or the product as sold was never intended to withstand the use as designed: a wine rack with slots for 22 bottles, attached to 2 side cabinets & one upper cabinet, failing under the weight of 12 bottles of wine. They will not honor their warranty. Again, to remind any new Yelp reader looking for feedback on Cabinets to Go: Andrea told us "they (C2G) didn't install the cabinets and therefore will not honor the warranty....that we are welcome to re-purchase these cabinets". No where in our warranty is there a condition the warranty is void if anyone other than C2G doesn't install them! We attempted again, to get this rectified, by sending a certified letter addressed to their CEO, Jason Delves. Crickets. I have sent a follow-up email to Ms. Andrea, as you all can see in the above review, she INVITED me to write to her via email & reference the review. Crickets. To this day, my follow-up communications have gone unanswered. It is clear C2G doesn't stand behind their products. If they truly believed in their products, they would replace the defective product. Let's face it, defects CAN happen, but they should absolutely be the exception, not the norm. The fact they will not honor their warranty & replace this defective unit of cabinets, tells me they believe their products to have more defects in manufacturing than one can reasonably expect. And that they expect this cabinet unit might fail again if they replaced it. The right thing to do is A) replace the unit with an acknowledgement and apology, because they stand behind their product, B) Offer to replace that section with a set of cabinets that ARE intended to hold weight, or C) offer us a refund on that particular unit of 3 cabinets + wine rack. They chose the wrong route: telling the customer they are welcome to re-buy them and then ignoring all follow up attempts to communicate. The response from Andrea on behalf of Cabinets to Go, alone should be a stark warning to ANYONE considering doing business with Cabinets to Go. Take your business elsewhere. They do not stand behind their product. I spent over 13K for a set of cabinets & countertops, and one part of my kitchen has a gaping space, where this unit was intended to fill. The brand new Fantasy Brown counter below the space where this cabinet unit was once living, it is now damaged, my brand new porcelain tile floor has also been damaged, I've lost several bottles of wine and irreplaceable vintage stemware. Thank god no human or pet family was in harms' way when this unit split apart and crashed below. All I asked for is a replacement of this cabinet unit. The warranty language should just be changed to "Ha ha sucker, good luck!". read more

Wish I would have read the reviews before I committed myself to them. Took a month to try and order than 6 more weeks to deliver, oh but wait not all pieces here.. I should not have tried to cut corners by using this company, they are super frustrating. Also know all the pieces are from China and my cabinets chipped the first month read more

I am currently waiting for the plastic parts that hold up the drawers. Please check to see what is going to hold up your drawers. Plastic really??? I am waiting for 3 weeks to get the replacement. read more

Erica was very good at helping us design our cabinets. They delivered the cabinets within 2 weeks. The delivery was a bit problematic but nothing to stress over. I would recommend them for a good quality cabinet! read more

I'm so bummed :( I had heard so many great things about this place. My husband and I walked in and asked a worker sitting behind a desk if we they were open and taking clients without an appointment (since most places require one now since covid-19). He rudely said "Yes, were open that's why the door is open and no you don't need an appointment. We still walked in because we've been looking for cabinets for sometime now. We asked some questions, looked around, but just didn't feel like the employees wanted to help so we left. We took longer to get there than the time we actually were in the store. Again, so sad. Thank you Andrea for reaching out but I'm not interested anymore if your business or services. read more

Our first time to use Cabinets to Go and what a pleasure the experience was. Susie Rivera made this a fabulous kitchen remodel from start to finish. Susie emailed and called me after I put in an online request for the San Bernadino store (closest to Palm Desert CA) after seeing an ad. we set-up an appointment and my husband and I went in with measurements and ideas and not enough information (LOL) and Susie's first rendering she sent back was amazing!! She asked all the right questions, showed us options, talked every detail through and we worked together and after the Cabinets to Go measuring Guy came out, in 2 more adjustments we had the perfect plans and were ready to order. The cabinets are top quality, gorgeous and everything fits! Pricing is 1/2 of our last kitchen remodel, great specials. One cracked side piece (shipping- hole in box) was easily and quickly replaced. Since ordering we have called with other questions when meeting with tile folks, etc. and Susie gets you the answer in minutes. We absolutely love our new Cabinets to Go kitchen, we LOVE Susie Rivera!! Lori & Mike Higgins read more

Bought my kitchen and bathroom cabinets here and they are beautifu, well worth the money. However, the recommended contractor to install Robert Wooten /One stop Construction and Restoration in San Bernardino , has 11 violations on Contractors State Licensing Board. I did speak with Cabinets to Go sales rep and he assured me Mr Wooten and James would do a great job. I trusted this recommended contractor. This was my biggest mistake. I did my research but quite honestly trusted this contractor Robert Wooten and that he was recommended by Cabinets To Go. I will now file my own complaints with Contractors State Licensing Board. Never completed the job after being paid. read more

The prices of their cabinets are a lot less than your major chain stores. The quality is very good. The cabinets are all wood and solid. There's nothing cheap about the quality. Customer Service was excellent. Danny was very helpful and designed exactly what we wanted. Delivery took two weeks. A couple of downsides are...their stock in certain items is limited due to the stocking/delivery issues at their warehouse, because of Covid and the ports, etc. Another is they don't offer installation. Luckily we have a friend who's a contractor, so it wasn't an issue. read more

Great customer service, I will use again and have recommended to my friends. Thanks Josh for our beautiful kitchen!

We purchased our kitchen cabinets here and we are thrilled with them. Installation was complete in November, 2015. We hired a contractor to build & install them and he enjoyed working with this product. Tamarah and her staff are very kind. We ran into numerous hurdles throughout our purchase & install process (hence 4 stars instead of 5) and Tamarah always kept things moving in the right direction. I believe their customer service and cabinets are excellent and I would not hesitate to use Cabinets To Go again and I'd suggest them to anyone I know who is remodeling. The cabinets are truly beautiful and well made. I am constantly receiving compliments on them. read more

Cabinets To Go - Victoria Ivory & Palm Beach Chocolate - Kitchen & Bath Near Me - San Bernardino, California

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I wanted a small kitchen island and after checking around, Cabinets to Go had the best prices. They were so helpful in directing me in assembly. The quality is outstanding. read more

Their website claims 100% satisfaction. I am here to tell you after AT least a half dozen interactions with the San bernardino store I'm STILL not satisfied nor is the job complete! Mistakes: 1. Ordered wrong color (Mgr blamed me saying I changed my mind). Wrong I told them what color they ordered it. I signed order. I don't know names of the colors. Ok, honest mistake...maybe pending more info. They could solve this just by having customer sign a sample piece btw. My fiancé was with me when I pointed to the color I wanted so it was NOT my mistake. 2. On ordering correct color forgot to order six doors. That's right 6!!! 3. Forgot to give me the toe kick. 4. Mgr Told me she would deliver toe kick but failed to show. 5. After my installer put together what he could there were two damaged parts. When I try to get them from CS they can't even find them on my order! 6. They finally get the doors they forgot to ordered in the correct color in 2 above only to find they ordered the wrong size. 7. I call them and am told that "your contractor wouldn't let us in to measure the missing doors". I asked did you call me and tell me that. NO. ITS MY HOUSE. Why the $&@! Would ask my contractor if you can enter MY house. 8. I have NOT received ONE call from them trying to fix this MESS. They claim they have left me voice mails. I HAVE repeatedly told them (mgr) that their system is not calling me correctly. Yet they STILL try to use the "redial" system even though I have once again told her REPEATEDLY that it does NOT work (IF she is telling the truth about calling me). Pay a little extra go somewhere else read more

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Our disgusting adventure continues... On top of being lied to about the price of our cabinets and the installation fees, now I found out today that we were also lied to about the delivery date. We demolished our kitchen in anticipation of cabinet delivery, only to find out that our cabinet delivery will take another week longer than what was originally promised. Do yourselves a favor and stay as far away from this terrible company as you possibly can. Don't believe a word of what they're shady salespeople tell you. read more

We worked with Susie Rivera and she was professional, helpful and patient in creating an extra long double sink master bathroom vanity for us. She returned calls promptly and let us know about sales and specials. Will definitely work with her again when it comes time to renovate the guest room bath! read more

7/13/2022 Review Update - I emailed Gloria at CTG per request and provided information requested. There was some initial back and forth with Gloria where I had to re-provide documentation, photo's, etc. for Gloria to research. Gloria did state that CTG does offer measurements for $99, my original designer never offered this service. 1 month later I had not heard back from Gloria on outcome so emailed her again. Gloria stated that CTG will not do anything to help since I did not purchase installation through their partner. CTG removes all accountability. Buyer's beware of this company and product! read more

Love Cabinets to go and Jenny - she made our kitchen fabulous and she took the time and answered all of our questions and offered some better options for us! Just fabulous!!! read more

Words can not express my extreme happiness with choosing Cabinets To Go! My new kitchen cabinets far exceeded my expectations! The customer service was incredible. I had the pleasure of working with Erica and without her knowledge and her expertise; I would not have had my dream kitchen! Thank you Erica for your incredible knowledge and expertise! Thank you for helping me design my dream kitchen! My cabinet quality is EXCEPTIONAL! I love my soft close doors. We selected and Ivory color and I am so excited of the final look the Ivory Cabinets gave my kitchen. The cost was very reasonable, the service was exceptional and delivery was on target! Our cabinets arrived 2-weeks from the date we purchased. We anticipated much longer; however, the company delivered ahead of schedule! The customer service we have received has been incredibly pleasant and responsive. We were taken care of from beginning to end! I highly recommend Cabinets To Go. Their San Bernardino location has very knowledgable and has very friendly staff that not only helped me with my cabinet selection, but gave me great design ideas which afforded me a beautiful kitchen. Thank you! Thank you! Thank you! read more

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We ordered kitchen cabinets from here on 12/28/18. We ended up getting all the cabinets expect for the 2 main base ones by 1/18/19. It is now almost a month later and we still have not received the rest of our cabinets. Of course no one knows when they will be here or where they are. We are now stuck living in our new house with no kitchen because we cannot get our counter tops done without the cabinets. Very poor customer service and you definitely will not get your cabinets in the 3-4 week time frame they give you. read more

I wish I would of read reviews before making my purchase. Some of the boxes were missing hardware. I called the company about the missing hardware and after making me sign paperwork they sent me the wrong hardware. Three weeks ago I called the company to report they sent the wrong hardware; the company had me sign more paperwork and I'm still waiting for the correct hardware. Then the designer did not tell me that sink base cabinet wouldn't work at the end of the island because it needs a cabinet on the right and left side of it. The manager said, I'm stuck with it since I didn't say anything 30 days after purchase. It was the designer's job to know not mine. Save yourself the headache and do not buy from this company. Find a company who cares about their customers read more

After recently purchasing a second home, we needed to update the kitchen but were working with a budget. After contemplating a cabinet refinishing project, we stumbled upon Cabinets To Go in San Bernardino. We met with Danny who was patient, helpful and didn't apply undue pressure. His explanations were thorough and he understood there was a budget in play. After ultimately settling on cabinets and countertop, he introduced us to One Stop Construction. Their bid was very competitive and, in the end, the experience we had was entirely seamless. One Stop met the cabinets at the house and we never saw them again until they were installed. We also purchased flooring from Cabinets To Go for the whole house which One Stop also installed. We enjoyed working with both Cabinets To Go and One Stop throughout the project. The products, the service and the pricing met or exceeded our expectations. We would make the same choices again without hesitation. read more

Cabinets To Go - Before - Kitchen & Bath Near Me - San Bernardino, California

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Jenny was the best and very helpful. My husband and I purchased cabinets from the San Bernadino store, while they were having the buy one lower cabinet get the upper free, and after we were done we got a better deal since she wanted to see if we can get a better deal with the percentage discount instead and we did. Very happy with customer services, and now we just need to see how our cabinets turn out once delivered and I hope there isn't any damages read more

How are they in business still? Recently we bought a house that has cabinets from here in the house. We contacted the seller and he told us the cabinets were from here and advised us to not go there, that they were a headache and he had a terrible time with them. Wish we would have listened. First time I went there, I was greeted by Jenny. I told her our scenario, and she knew who our seller was by name. She began bashing him saying how he was a terrible customer and made it hell for them. Now I can see why he did. She fuddled with the computer system and kept saying they had some new system that she didn't know how to navigate. It took forever to get a quote, and they already had the specs of the house from the previous seller. After a while She gave up using it and basically quoted me finally. The cabinets were discontinued so we got another color in the same style, approx 1700$ worth and was told they're super backed up on deliveries. This was August. I was told Labor day weekend or the following Tuesday my order would be in. It wasn't. They said that weekend. It wasn't. Every time I called, which was about 4 separate times, someone always said "we are sorry, we don't know what happened because our shipments come from Tennessee, but your stuff should be here this Friday or by the following Tuesday." Every time I called Saturday or the following weds, to give them an extra day, still nothing. Finally this week I called and Erica answered. She told me less than half of my order was maybe there. I lost it. I was told a manager would contact me, this was Tuesday. Today is Friday, heard nothing back. I called today to cancel, I'm fed up. My order was supposed to come the week of the 4th. Today is the 21st. When I called to cancel, they said "I'll call you back in 5 minutes, because I answered from another desk." 40 minutes and nothing. I called back and Jenny gave me attitude, saying whoever answered was with a customer, as if I shouldn't have called back. I will never in my life use this company, and should have listened the seller of my house. He wasn't the issue, they were. read more

After looking at several options for my kitchen cabinets, I decided to go with Cabinets-to-Go. I was first impressed by the quality of the product and the price. Then I was really impressed by the customer service. Jim (the store manager) did an awesome job assisting me with designing my kitchen. He was very knowledgeable with their design software and gave me good advise on every possible option. He was more than happy to change / adjust the plans as I came closer to ordering. I think It took about five or six adjustments to get things perfect. I installed the cabinets myself and everything went well. Everything showed up on time and nothing was damaged or missing. What really impresses me about Jim, is even almost a year later, he still greets me by name as soon as I walk in the door! No idea how he remembers everyone... Needless to say, I would highly recommend this company and especially Jim at the Redlands store. read more

I ordered cabinets in November 11, 2018. My Kitchen was not completed fully until mid January. This was all due to things not being ordered correctly and customer service. I keep emailing or calling when all my pieces were going to be in. NO return call/email. I drove to Orange County Twice just pick my own counter tops because the store has a different name. Once every thing finally was installed. I contacted the office for a light rail on 1/24/19. I have not received the piece or any communication from them. Customer service has been terrible. I had to call the head office just for communication on my cabinets. It seemed that they were communicating.Moral of the story if you are looking for quick and through service Cabinets to go may not be the solution to a new kitchen. Cheryl Mcgee read more

DO NOT SHOP HERE!! There is a Karen that works here!! Today I decided to go with my son to check out their kitchen inventory, as me and my husband want to remodel our kitchen. We get there, and as I am literally getting out the car I see an employee in her green kia mom car making rude hand gestures to my son to hurry up and get out of her way. Unfortunately I was not able to get her name, however her name badge did state she was an "expert". She then proceeds to start making shoowing hand gestures to me and my son as if we were nothing. I was so upset that I stood there and looked at her and said excuse me?? several times and she continued to be rude. I'm not sure if she mistook us for the customers parking there from the business next door. I was so upset that I did end up walking to the business next door just because I did not want to wait for her to park and get out her car, or even go inside to spend my money. I was in my workout clothes, so yes I might of not looked like her typical customer and she probably felt like we were not important due to or appearance and race. I just feel like your employees should be a little more intune with the current times and be a little more respectful. It is safe to say I will be going some place else for my kitchen cabinets. read more

So far not impressed with the customer service interactions and professionalism from this company. Response time is not good and efforts in getting someone to purchase from this company, well its not good. Requested a brochure two times already and to this day I still haven't received anything. I ended up driving to the location to pick one up. The showroom was not impressive, not much of a variety to see to help decide. I arrived an hour before the showroom was closing this past weekend and I immediately got the vibe that they were already done for the day so I provided some measurements of my kitchen so they can start working on a couple of design ideas. The gentlemen on site said they would work on it and they will be in contact with me on Monday. It is now Thursday. Not impressed. read more

*****FIVE FULL STARS!***** I can say that we have visited a plethora of cabinet stores and didn't receive any where near the complete professionalism by the staff in the San Bernardino location. Our sales associate, Tamarah, was the pinnacle of excellent customer service. She was warm, pleasant, and made not only us, but everyone that walked through the door feel like family. And it permeated throughout the entire office and staffing. I would more than recommend this company (location) to ALL friends and family. And I'm sure the service will continue for years to come! -Cassandra Howard read more

Purchasing Cabinets was exciting! Getting my Cabinets Installed by their Installers is a horrible experience. Contractor confirmed 3 days to install. First day Friendly installer built my cabinets in my living rom. 2nd Day I was suppose to have 2 installers, no one showed up! Took 4 hours to find out from Contractor that they had car trouble. Promised 3rd day job would be completed. No show. Contractor set install eleven days out. Boss of installers showed up. I drove 2 hours to get to house. Installer said last 2 days Contractor had pulled him off my job! Not car trouble! I explained I needed 10 minutes to remove my packing items. He then said he had plenty of room and he would install my cabinets and get as many on my wall that day. Where is other installer? He said it was his day off. Unknown to me he had taken pictures during my clearing sent them to contractor who told him to leave my job & go to another job! No explanations! The installer had moved my 4 huge heavy boxes against my A/C intake in the Kitchen! No A/C to 4 me to work in. . House over 80 degrees & I am a Senior. I sent pic. of cleared room to Contractor he text that looks better! That's what it looked like when the installer was here & you pulled him off the job. He text that another installer was on his way! Again, No Show! Later when I contacted Cabinets to Go & their Independent Contractor Service? to ask how they could help me I received a text the next evening that from Contractor that he didn't know the installer he sent over had Quit! Really??? He could send me another installer next week. Really? If past performance is any indicator I highly doubt that will turn out well.... Has anyone else experienced this Nightmare? Any suggestions on what a Senior should do? I need my cabinets installed! read more

Erica the store mgr ROCKS!!!! I tried to order some knobs from the San Diego store and received NO form of customer service!!! Erica saved the day!!!!! Brian Pullin, amazing that you responded to my comment !!!!! I only wish I had another kitchen to remodel now!!!! Make sure Erica gets a week off in Tahiti!!!! Thanks again. Dave read more

Went in to look at granite for a bathroom vanity we had purchased from them. Rude staff. Not willing to help us unless we ordered 25sq ft or more. So, any business that doesn't have a high gross value they're not interested in. We needed 20 sq ft. They didn't want to waste their time to give us a price. Any business that doesn't want to give a customer a price doesn't deserve to have any business. read more

Recently completed a full house remodel and could not be happier with my experience. Jim and Andy were both extremely knowledgeable and involved in every step of the process including designing the kitchen layout as well as each individual bathroom. My wife and I went with the Palm Beach Dark Chocolate in the kitchen and the quality is incredible...solid wood, soft closing doors, etc. And the best part? We paid nearly 1/3 the price we were quoted by all of the big box stores! The first thing we do now when people come over is show them the kitchen, and the cabinets steal the show. We could not be happier with the experience and will be recommending CTG to all of our friends and family. read more