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    Cabinets To Go

    2.4 (53 reviews)
    Open 9:00 am - 6:00 pm

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    Services - Cabinets To Go

    Floor repair

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    We got the cabinets through our contractor James Johnson of Next Level Roofing and Construction. Yet another contractor to stay away from, look for my other review. The cabinets are very thin and not very sturdy. Our contractor James installed our pantry cabinet in the corner of our kitchen. Since the new walls were not straight, James had to adjust the cabinet to make it fit. After a year and a half the locks that held the cabinet corners failed and broke apart. I called the company to get new locks so that I could straighten the cabinet and install them. The company told me that they were not under warranty because I did not buy them even though they knew they were in my house. Lisa F with the company helped us at first contacting James as he ghosted us and never finished the job. I got as far as getting the order number and a number to call the warranty department. That was a dead end as they would not help me because I was not James. When I called her back she insinuated that o overloaded the pantry cabinet! It's a pantry. It was not overloaded. Customer service- horrible Product quality - horrible Warranty - non existent Buyer beware

    Jazz M.

    If you value your hard-earned money go elsewhere [see pics attached] It is an absolute shame that we wasted closed to $9k on garbage! Because we wanted to save a few bucks we went with this company and boy did we REGRET IT! We went with them because the floors were "waterproof/vinyl" and looked like wood. We just paid ANOTHER $9k to have Home Depot put in new flooring that turned out incredible! When the current installers asked where we got the crappy floors and how long they had been in [2-3 years] they were SHOCKED and in utter disbelief. Asked us if we exercised our "lifetime warranty" with them LOL. Told them we sure did and after almost a year of [see the same emails from them] Good afternoon, Thank you for reaching out to us! I have spoken with our SFV Install company and we are working on a resolution for you in regards to the inspection that was completed in your home. Someone will be reaching out to you very soon in regards to an update! Thank you and I hope you have a great day. Kindest Regards, Brittany Customer Care Specialist Level Two Cabinets To Go 2350 W.O. Smith Drive Lawrenceburg, TN 38464 Direct: 909-253-0492 Internal: 9492 Hey, we believed them after all they were LEVEL TWO customer care specialists LOL. We did everything we needed to from calling, leaving messages, emails, then again MORE calling, tons MORE messages, even more emails THEN somewhere around Fall {we started calling in Feb} they gave us some gibberish said someone needed to come out and ASSESS! Well send'em over and eventually, a guy showed up spent a better part of the day with me asking me questions like how often I turn the air on and off? And how often we use the rooms? And how much sun came in? He spent a ton of time on the floors measuring from wall to wall and feeling the floors, taking random, pics he had a huge suitcase so I thought FINALLY something is gonna happen! I truly believe at one point there was a protractor involved. Well not only did we NEVER hear back about him, but they would continuously send us the SAME EMAIL they were "WORKING ON A RESOLUTION" each time we emailed and after a while, we started to think I am sure they are trying to ride out the year so we no longer had a claim of any kind. Then I called a few of the other locations [same store] and asked if they had my flooring in stock and they said NOPE don't carry that one anymore. And then it struck us crappy floors, crappy service, crappy everything, and no wonder they are not calling back they don't have ample supply of crappy floors anymore! After pleading with these people that I have rescue dogs & a senior citizen in his 80's living here they became EVEN SLOWER LOL. In this day and age REVIEWS are VITAL for companies and we thought the best we can do is leave as TRUTHFUL review as we can in hopes that no makes the same mistake we did. The floors warped, cracked, peeled, separated we had to put a braided rug as seen in pic to keep from our family getting hurt or GUESTS making fun of us. We had ONLY these floors in for just a few short years 2-3 perhaps so they were not in very long and the quality was just trash. If I could have left a NEGATIVE NUMBER on the review I would have so it PAINS me to give them 1 {they don't deserve even that} NOTE: If someone from this company ATTEMPTS to reply to this with "gosh I'm sorry to hear that" "I would like to look into this" or MY FAVE "were STILL working on a resolution HAVE A GREAT DAY KINDEST REGARDS' save yourself the trouble we won't give you a one more precious minute of our time. Instead, this will last MUCH LONGER and give us the "RESOLUTION" we have been after for years! If anyone is interested in pics of the BEAUTIFUL NEW FLOORING from Home Depot I would be happy to oblige! P.S. Don't give them your MONEY!!!!!!!!!!

    Same day, different view.
    Bartlett B.

    I bought my CabinetsToGo cabinets Oct.2014 & installed them myself, gut kitchen remodel. Now, I LOVE my cabinets even 6 yrs later. Workmanship is fantastic, even impressive. Assembly was easy enough for 12-yr old. Directions are well laid out, quite illustrated & simple to understand. After a few cabinets, I timed one---14 min., box opening to wall-ready. My paperwork clearly mentions the assembly & I think my rep (Bill?) mentioned it too. Several people complain about not knowing about the assembly, but I can't imagine the company making it less obvious over these years. That'd be illogical. Folks, pls check your invoice & ppwk before slamming a company. Only after that, accuse only if you honestly don't see it. You've got to be honest & fair. Long ago, I worked for a carpenter, all new house construction (in Joliet). We installed all the cabinets (3 options of cabinetry quality). I don't claim to be an expert, but I know more about cabinets than the average customer. Very impressive design---so creative & logical. Drawers open to 100% accessible, and glide so smoothly. If ever needed, it's so simple to take out a drawer & place back on its track. The connectors used in assembling sides together are impressive -- strong, simple. The "soft-close" drawers & doors are convenient, accurate & pretty cool. Even the hinges were designed brilliantly. I accidentally slammed a heavy object into an open door & the hinges snapped in two! Sounds odd, but that's impressive! Would you rather a cabinet door break/crack/splinter OR an inexpensive hinge break? Try finding an identical door in color, style & dimensions in 10-20 yrs. I highly recommend CabinetsToGo. Contact me directly if questions about my review.

    Gap at top of cabinet where every wall cabinet meets another cabinet
    Tina C.

    This has been the worst nightmare that I have ever had to deal with and I REGRET purchasing from CTG (Bolingbrook, Illinois is the store location). First, the guy they sent out to measure, measured short and I had plumbing pipes outside of the cabinets. It was so short that we actually added a 9" spice rack and the pipes still fell outside the cabinet, but they were able to make it work. After my stone guy installed the tops, it was noticed that something was off on the peninsula and things didn't quite line up. We found out that the peninsula cabinets were installed about 1/4" crooked. The big box store I dealt with said okay, we will have the stone guy order the material again and remove and reinstall at no charge to you once the peninsula is straightened out. My tops have been sitting at the stone shop for somewhere near a year now and the big box store whom my contract is with has bowed out waiting on CTG to stop with dragging their feet. However a few months ago the stone guy reached out to me said, let's get this done, we want to help make your project right. There are many other issues with installation, for example gaps at the crown molding because the fridge panel was installed crooked, CTG's recommended fix is slapping some caulk up top so the light doesn't shine through and you can't see the gap. I could probably deal with that except that they would also like to do this so you can't see that the wall cabinets appear to not not be square or maybe possibly experienced some sort of shrinkage (not sure what happened). Every single wall cabinet has a gap at the top (only) where you can physically see the wall, this is the same with the fridge panel. Some how the bottom is fine, just the top is off at every place where cabinet meets cabinet. I was told they just need to tighten the screws, they must have come loose and then throw some caulk up top so the light does show through. Really? All of the screws came loose on every wall cabinet in the same exact spot with same exact gap? No, it would seem as thought there is a problem of sorts. I even have a few WARPED doors. Then we have the fact that raw wood is showing on every cabinet and drawer front to some degree and some drawers they didn't spray evenly so it is very light (looks faded) where the raised panel meets the middle. I had to beg and plead for a very long time for them to send someone out to look at what was going on. They sent two different companies to check it out. Replacement is what they said on all cabinet fronts. But instead of doing that they want to use pens and spray paint, their "touch-up" tools. I spoke with the company they wanted to do the peninsula repair and the "touch-up" work yesterday. As, I had sent CTG an email asking them what was going on with the repairs as I am afraid I lost my countertops do to their delay. I was informed by CTG that their installer said that I refused to have them come out to do the peninsula work so I would not lose my tops. I told that is a flat out lie, I hadn't even heard from them since they did their inspection some months ago. I ended up speaking with someone from the install company and they told me that they never told CTG that I refused anything. They actually told CTG that they were refusing to use pens and spray paint as that was improper, this was not touch up work and they did not want to be liable for making the cabinets worse. I was also told by the installer that they informed CTG that they were not going to call me back to schedule any work until CTG informed me of what was going on. CTG never called me and told me anything despite the fact that they new my cabinets were on the line. It took me sending another email. Despite their company, their third party inspector and a company I called stating pens and spray are not going to fix the issue, CTG is still refusing to do anything different. While their lifetime warranty does say they can repair or replace, in my opinion the correction is supposed to done PROPERLY, not just whatever cheap way they want to do it.

    Quartz does not over hang from the drawers. Drawer comes out father than quartz.
    Denise P.

    I had the worst experience working with the newly promoted manager at this store Victoria Krol. I have never in my life experienced such terrible customer service, lack of professionalism and entitlement from another human being. When you go to a place like Cabinetstogo you believe that you will get some design ideas and go through revisions. There are some unexpected things that can come up in the midst of a remodel. You can say I want this put ultimately when you knock down walls etc you find out well this can't be done. Prior to the project beginning Victoria was doing the design apparently I asked for too many changes. Like I am an expert in design I mean if you say I would like the cabinet here but you go home and you see that won't work well sorry it has to change. Isnt that your job? When I first came in this lady was a sales rep she was promoted soon after and that's when she became ignorant. After the fact that the installer was at my home at 7 30 am that day and noticed that Victoria ordered the A. Wrong color ... ok it happens which she blamed on me and the many revisions see text. She then B. Ordered the incorrect sizes on my island. Lets see who she blames that on. Her mistake cost me weeks in delay for the kitchen. The day when I messaged her in the AM in front of the installer she texted me that I woke her up. I texted as an fyi so I later in the midst or chaos wouldnt forget. In her text she is ranting that there is no way to change the order with out cancelling the install when the installer was already in my home! She is always negative always telling you what she cannot do! Fine I apologized then with the installer there WE call her she then starts yelling at me on the phone telling me she doesn't care that I spent $18k on a kitchen therr are people that spent more that I made changes. I then handed over the phone to the installer because there is no way I am going to get yelled at by someone that is working for me right. Beyond this there were foot rests missing boards that where sent extra that get THIS if you want your money back YOU have to find a way to get these heavy cabinets or boards back to them to u can get you money back!! I complained about that and was able to get assistance in picking them up. Gabriella saved the whole situation there. She was kind empathic and post this issue I never spoke to this Victoria again. Literally triggered PTSD. STAY AWAY FROM THIS COMPANY BUT IF U MUST GO TO BOLINGBROOK STORE. It looks like Gabby should be the promoted one. After such a terrible experience I plan on going to the Better Business Bureau next. O and here is the kicker do not buy granite from them either the company they used messed up on my over hang look at the pictures I cannot make any of this up. Past 2 months and I now have to resolve this quartz overhang issue with the co the sub contract. WORST COMPANY EVER!

    a close up view of the inside of a cabinet

    Pros: Most of the people I've dealt with were nice, especially at the store, and the cabinets eventually looked nice. Cons: Literally everything else. I ordered a small kitchen (13 cabinets) from Cabinets to Go. Out of those 13 units, I had 8 pieces come with significant defects that required sending back for replacements. Gouges out of the material and cracked frames were the most common, but two also had mis-drilled holes and attachments. It also turned out the original design was not done up to code (the clearance between the oven and the microwave was 5" too short), and multiple decorative pieces (kick plate, end caps) were not included or even mentioned, forcing me to discover later that I still needed them, then wait for another delivery. Including multiple shipping issues between the factory, store, and my place, this added up to months of delays. When I finally got frustrated enough to ask for compensation for all of this, I was rudely told that they don't offer compensation, ever. Apparently this is all the normal Cabinets to Go experience. I didn't list price as a "pro", because knowing what I know now, I would have HAPPILY paid more to order from a reputable cabinet company. I'm now just praying that the cabinets I'm stuck with hold up better than the experience of getting them suggests.

    Scott S.

    You can't beat the quality for twice the price at the Big Box stores. I purchased cabinets for a window seat project I was doing. Turned off by the BBS price looked to the internet and found CTG. Stopped in the the Schaumburg store and told Nick Lyons the store Mgr what I wanted to do. Though they didn't offer an 18" deep cabinet (would be a custom order at the BBS) he said you could cut them down from 24" stock size. Being handy that's what I did. Being unassembled it was easy to rip them down on a table saw. I couldn't be happier with the quality and the customer service

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    Page 1 of 2

    Ask the Community - Cabinets To Go

    Review Highlights - Cabinets To Go

    Nick has always been there with his own insight and ingenuity to pull all my projects together without a hitch...

    Mentioned in 9 reviews

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    Studio41 Home Design Showroom - Lauren was extremely helpful in the design of the corner area, and the pantry cabinet!

    Studio41 Home Design Showroom

    (24 reviews)

    $$$

    After months of searching for the right fixtures for our bathroom remodel, we stumbled into Studio…read more41 on a Saturday morning in October. We instantly connected with Lauren Stewart, who took our vision for the bathroom we had always wanted, and sketched it out to the inch. Lauren provided recommendations for cabinets and fixtures that turned out to be perfect. What was most amazing about her expertise, was that she provided guidance based on her vast knowledge of her product lines. There was no need "to get back to us" with ideas, she recited them from memory, as if she knew that's exactly what we wanted. Thanks to Lauren and her team at Studio 41, we now have a fully functioning remodeled bathroom !

    After living with our remodeled kitchen for six months, I can honestly say there isn't anything we…read morewould've done differently! The local builder we used referred us to Lauren Stewart at Studio 41 in Schaumburg. Lauren, who has an excellent working reputation with our the builder, listened to our thoughts and ideas and came up with some great suggestions. At the same time, she did not take offense if we didn't implement a specific idea or suggestion. We had thought of doing two-tone cabinets and wondered if that would be too much in our small kitchen. Lauren assured us it would work (and why!) and as a result we love our navy base cabinets and vanilla top cabinets. We love the sink and faucet! I love the shelf above the sink; and my husband got the small pantry cabinet he envisioned, which has enabled us to keep the counters free of clutter. Lauren understood our vision, and her attention to detail was second to none. We appreciated being able to borrow cabinet panels to take with us to pick out flooring, countertops and wall color. We now have an updated kitchen (no more soffits!) in our 1950s home, without losing it's warmth and charm.

    DreamMaker Bath & Kitchen

    DreamMaker Bath & Kitchen

    (1 review)

    We recently had the pleasure of working with the incredible home remodeling team at DreamMaker…read moreKitchen & Bath of Schaumburg, and cannot express our gratitude enough for the exceptional experience they provided. From start to finish, their commitment to superior service, customer focus, integrity and respect truly set them apart. First and foremost, DreamMaker demonstrated an unparalleled level of customer service. They took the time to listen attentively to our vision and requirements, ensuring every detail was considered. Through multiple iterations of the floor plan design, they showcased their industry expertise, practical recommendations and suggestions. Every interaction was squarely focused on us and how their work would impact our life. They consistently communicated updates, promptly addressing any concerns or questions we had. Their dedication to ensuring our satisfaction was remarkable, and they went above and beyond to accommodate our needs and preferences, even when unexpected challenges arose. Whether it was a creaking floor, an uneven section of ceiling, extra venting or damaged stair treads, no mystery was out of reach for the team at DreamMaker. One aspect that truly impressed us was their unwavering integrity. They were transparent and honest from the beginning, providing a detailed breakdown of costs, timelines and potential hurdles. They remained true to their word, delivering high-quality workmanship and materials, while adhering to the agreed-upon budget and schedule. Despite some unforeseen schedule changes for their team, they stepped up to ensure things got done -- and even completed everything a few days early! Their focus on the details and constant communication instilled complete trust throughout the entire project. DreamMaker treated our home with the utmost care and consideration, minimizing disruption and mess during the remodeling process. Their team displayed professionalism, courtesy and a genuine respect for space and privacy. DreamMaker fields a strong core team to get the job done, and only relies on a small network of trusted subcontractors for specialty areas, as needed. It is clear these partnerships benefit from the DreamMaker vision and values. The end result is one unified team focused on the customer. To the entire DreamMaker team, the Mazza family and their trusted partners thank you for going above and beyond to make our dream a reality. Your exceptional service and quality are a testament to your outstanding work ethic. We are grateful for the positive experience and would not hesitate to work with you again in the future. Five stars simply do not do justice to the exceptional quality and service provided by DreamMaker. They have set the bar incredibly high, and we are confident that anyone who chooses to work with them will be as delighted as we are!

    From the owner: Our distinctive, full-service remodeling approach focuses on serving our clients from design…read morethrough installation. With a dedication to superior craftsmanship and ethical excellence, our specialists are committed to delivering a design that meets your specific needs, while communicating consistently throughout the entire process. You can feel secure that your project will be completed in the most efficient manner possible with minimal disruption to your life.

    Cabinets To Go - kitchenandbath - Updated June 2026

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