Just had the most insane experience with Xfinity. My fiancé and I have been loyal customers for 5…read moreyears. A couple of days ago, after having a balance of $0, because everything is paid off, every month, on time, no matter what, we woke up to a charge of $682. How. How in the world does that even happen? He spent 4+ hours on the phone with multiple managers, employees, and supervisors, and NO ONE had a clear answer or reasonable explanation why this balance appeared. We were hung up on several times, one call while speaking to a manager, which is very unprofessional. Now they're trying to claim that the issue was with the bank, that the payment was late or never went through which is also wrong because the payment was pulled SUCCESSFULLY, every time we paid and we have proof documenting this. The lack of responsibility, accountability, and failure to provide rational or reasonable explanations regarding this incredibly high charge is negligent and unacceptable. We have proof that we have paid, on time, every single month. Now Xfinity is giving us the run around because no one can figure out why this random $682 charge is on our account when on January 22 (today is February 4) the balance was fully paid off and showed a $0 balance due on the billing statement. DO NOT GET SERVICES FROM THIS COMPANY. No one knows what's going on and it's clear a lot of work is out sourced and those people don't know what's going on either. So incredibly frustrating and disappointing. We were paying $145 a month for 2GBPS with Xfinity and now we're moving to Google fiber and paying $100 a month for 3GBPS. --this review isn't based solely on this location but on our experience overall with Xfinity.

If you live in the area I highly recommend United Communications for internet service instead. I…read morecannot begin to count the number of mistakes, hours on the phone, hours in the help chat, or number of headaches Xfinity has caused. While employees are generally welcoming in the store, I've had numerous reassurances that different problems would be resolved and they simply were not. I've been overcharged and requested refunds multiple times. Don't even bother trying to call any Xfinity store because you can't connect with a representative. Please save yourself time, money, and energy by picking a different internet provider

The local employees and the service tech from this store have been some of the friendliest people…read moreI've dealt with at Comcast. I had a modem issue because Best Buy sold me a refurbished modem as new, and as a result it couldn't be connected to my new Comcast account. The employees at this location have made what is normally a painful process less annoying. It's so different than the phone interactions I have had with national customer service reps from Comcast, who seem to always have trouble getting to the root of the issue. To return the Comcast modem I used for a week while waiting for my replacement from Best Buy, it took only about 5 minutes of my time, even though I went near closing time. No lines, and speedy service.

Xfinity has been nothing but a headache. Their customer service constantly gives false promises…read moreabout promotions, credits, and "locked‑in" prices that never show up on the bill. Every rep tells a different story, and none of it matches what I was originally told. My bill changes every single month for no reason, and when you call, they act confused or blame the previous agent. They'll say "we'll fix it," but nothing ever gets fixed. Credits don't appear, promotions disappear, and fees magically show up. It feels like they'll say anything just to get you off the phone. The inconsistency, the misinformation, and the constant bait‑and‑switch behavior make the whole experience feel dishonest.

My company recently used Longway Broadband Services for their ISP, VoIP and payment processing…read moreexpertise. I wouldn't go to anyone else regarding these services.

From the owner: LBS have been providing reliable B2B local and national broadband, engineering, and technology…read moreconsulting services throughout the country for almost two decades. LBS provides three main functions: 1. Provide Telecommunications consulting (technology planning, wireless, wired infrastructure, etc) 2. Provide Value Added Business Services related to telecommunications connections (Internet, Phone, Cloud, Cable TV, etc) 3. Provide electronics distribution (TVs, Phones, security cameras, servers, laptops, computers, etc)

would give zero because yall deserve nothing.walked in and was checked in @2:03pm. After an hour of…read morewaiting I asked for an update on my place in line. was told I wasn't checked in so I called over the associate who checked me in and after they went back and forth they concluded someone cleared me out the que. so hour wasted. problem still unresolved. Bought the phone Sunday with a line no carrier switch and here it is Tuesday with still no service. Take money quick resolve problems slow should be the verizon motto

Horrid service in-store and online. Loyal customer for over a decade, now studying my options for a…read morenew cell phone provider. Two trips to the store in the last few months - average wait time (not exaggerated) was 30 minutes. Called tech support today regarding a defective phone - the automated system would just hang up, this happened over a dozen times. I've never experienced such a rapid decline in service from a company.

Hired this company to mount a 77 inch TV. The tech made it on time, was very helpful, and friendly…read more Got everything going without a worry and for a reasonable price as well.

Messaged on a Sunday to several businesses to help mount two large 85" TVs. They responded within 5…read moremin and were able to coordinate a tech to come out same day. The tech showed up on time with all the appropriate tools. He was very respectful and friendly. You could tell that he had a ton of experience with various potential hiccups that come up with this type of job and made some really good recommendations about placement etc. He was in and out in about 30 min and everything looks and works amazing. If you need a large TV (or 2) hung the right way, don't want to worry about them falling, damaging your walls, or you are like me and value having someone do something in 30 min that would have taken me all day, several f-bombs and potentially a divorce, definitely call Tech Next Door. Well worth it.

We have used this company many times and have been more that satisfied with their service,…read moreattitude, turn around time, cost, and everything you could ask for. They have serviced the computers at our church to complete satisfaction. My son holds and BS degree in computer science, but he specializes in security. Even he uses them for hardware issues. One main reason is that he does not have all the testing bench equipment. Please use them but do not over use them.

From the owner: Sparkle Innovations takes care of your technology challenges so that you can focus on the things…read morethat matter most to you. From Firewalls and Security to Backup and Disaster Recovery Plans, we can fully manage your IT infrastructure. We believe in personal customer service beyond compare, and will always give you honest opinions. If technology is a tool in your business, please allow us the opportunity to make it work better for you. We believe that there are NO stupid questions!

Customer service is nonexistent Service has been down for 3 days I pay $245/month for nothing of…read morevalue Connection speed does not match advertised Promised a service call between 2-3PM today No one showed up no one called to say running late The system tries to force me in to an automated menu No human assistance

The cable services is great! its fast and gives you a bunch of channels and with a FREE DVR!read more