Carlos was great and very helpful. He went above and beyond and I would give him 5 stars…read moreseparately. I think it would be a good thing for the manager to analyze what percentage of customers come into the store and for what reasons. Every time I have come by I have been greeted begrudgingly and then had a 20+ min wait while 4-5 workers stand there or chat amongst themselves. Apparently they are only trained to do certain things--however there are far too few sales people and far too many stocking/inventory/return/troubleshooting at one time. Carlos helped so much when everyone else was unwilling to.

Extremely Disappointing Experience - Avoid Xfinity Mobile…read more Xfinity's service has been nothing short of a nightmare. In February, they sent me a phone that didn't even work out of the box. After multiple failed troubleshooting attempts with the contact center, I was told to go to the store. I made an appointment, showed up on time, and was ignored for over an hour. When someone finally bothered to acknowledge me, the representative was completely unhelpful and sent me right back to the contact center. Eventually, the contact center agreed to send me a new phone and asked that I return the defective one to the store. I did exactly that--only to be told at the store that they can't process the return and to go back to the contact center again. I've now spent over 4 hours on the phone going in circles with no resolution. The customer service is abysmal, the store staff is rude and indifferent, and the overall experience has been a complete waste of time. Xfinity clearly does not value their customers. Proceed with caution.

we all hate the contracts with Xfinity, not to mention the frustrations of their customer service…read moreover the phone or via the internet. I was ready to cancel my service after many many years however, the service that I received from the store saved business. I would like to thank the two Matthew's for their outstanding customer service that saved this contract. Outstanding customer service through Murfreesboro Xfinity store. Great job guys.

Had a very pleasant experience today getting my phone set up. It was pretty quick and the CSR was…read morefriendly and polite.

I typically have extreme long waits when I come in Comcast stores so I mentally prepared…read morebeforehand. Although there may not be many customers in the store, the representative tend to move slow and have casual conversations that slow the process down. I was happy to see learn when I arrived that I was able to set an account up online and also order my equipment. By the time I was called up by a representative I had everything handled on my end, I just needed to get my equipment. After many attempts to upsell other features, the representative finally gave me the equipment I needed to set up internet at my new place. The whole process seemed a little too easy and of course I get home and there is no coax cable in my kit. So I wasn't able to set up my internet that day and had to make another trip back the next day.

My Xfinity internet service has been continuously unstable, with frequent outages and performance…read moreissues. Xfinity has acknowledged that the problem is due to a failing main line servicing my development and that it needs to be replaced, yet they have repeatedly refused or delayed completing this work. As a result, the service remains unreliable despite knowing the root cause. Paying for consistent internet while the provider fails to address known infrastructure issues is extremely frustrating. Lack of accountability, no clear timeline for repair, and ongoing instability make this service unacceptable.

I had Uverse for about 5 months now.. Can't be any more happier with it than I am now.. Unless it…read morewas free. :p I have the U200 package with 12mbps u/3mbps d and it costs me about 106 or so per month. Mind you this is a promotion rate for 2 years both of which it will stay 106 per month. I get about 290 or so channels and pretty clear HD channel content. I do wish they offered a few more channels in HD that Comcast didn't have either but I figure that's more on the channel bosses than the cable companies. Took about 3 hours to set up totally. Have had no problems with it so far. I honestly think that the review above me is paid by Comcast to write such reviews but whatever i guess... I'm pretty happy with what I pay for so no complaints here :)

Dre and Emma are the ONLY REASONS ATT GETS AT LEAST 1 STAR…read more AT&T will never be the Bell South or the South Central Bell before bought by a billion dollar profit company of which Corporate doesn't give one___about its customers proven by the fact that there is NO WAY TO CONTACT ANYONE IN THEIR IVORY BAT MAN STUPID TOWERS! But, today, a Fiber brilliant technician, named Dre, saved this illusive company a 5 decade customer! Not his bosses , cause I never received the 1 phone call I urged Dre, to ask for in a text to him or her or them. Now, let me interject that my experience is NOTHING as my home didn't burn to the ground in a fire, or flood, or obliterated by heavy rain and wind. So being upset over ATT IS nothing. However, four the last 4yrs, I have been harassed with threats of suspension and actually suspending me with no warning because I didn't want to change to fiber. A 50+yr customer, and the last actual suspension was eve of our big snowstorm, no warning, leaving me with no internet or landline. Thank God I have never let them upsell me for TV and cell; otherwise, I'd be out bigger time. So Jan 9. I made an appointment, dreading it cause firstly most reviews are about techs NOT SHOWING UP with NO CALL FROM ATT TO let those poor people know. Also worried about possibly having to dig to bury cables and install junction boxes etc. And though the agents via phone or chat are extraordinary as they are sweet, pleasant,& sympathetic, they have been either misinformed or given disinformation cause no 2 ever give same answer. And we have enough of that from our new administration FGS! So, there was no way TO KNOW if need trenches or what. When Dre arrived, from moment stepped out of truck, my stomach began to settle. And he instantly could see no digging needed as there was already a thingy on one of our utility poles and he could give me a line to my house. Not the "Air" method, but i think "Aerial."Whew! Then he began the install, a little drilling, a little line threading, hole right next to where my copper was in kitchen, perfect. And about 3hrs later he goes to make the connection with the alleged terminal on my street, (but to make another 3 or 4 hrs later shorter storywise) and couldn't and went to another not far from my street, and then another, come to discover THERE IS NO FIBER AVAILABILITY IN MY AREA! ALL THIS TIME OF ATT TARGETING ME, AS THEIR GUINEA PIG "INVOLUNTARY CUSTOMER " (REAL THING) NO FIBER! But DRE was not going to leave me high and dry, with no internet or landlines and he went through their tedious process of trying to get answers so he could PUT BACK MY COPPER INSTALL. THANK GOD , DRE decided against cutting down copper outside wire before install. Then he was told to tell me that I had to call sales, CALL, and tell them to revert me back to copper. Swear, y'all know how it is. 25 minutes till got agent and SHE, EMMA, IS SECOND REASON I DIDN'T QUIT ATT. I was so angry, and she was so perfect, sweet, sympathetic, fast, and Dre was still working and the 3 of us were actually laughing. Emma and Dre are angels! Almost 8hrs Dre with me, AND NOT 1 SECOND OF IMPATIENCE, HUFFYNESS, NASTINESS to me or toward ATT as they let us both down. HE was even keeled, calm, comforting, pragmatic, resolute! I love him! So, ATT, IF y'all aren't too busy getting rid of your DEI programs as commanded by FELON 47, ACTUALLY, in person, call Dre and Emma and tell them. "THANK YOU and that you appreciate them." Perhaps, a very big raise, too.

Hired this company to mount a 77 inch TV. The tech made it on time, was very helpful, and friendly…read more Got everything going without a worry and for a reasonable price as well.

Messaged on a Sunday to several businesses to help mount two large 85" TVs. They responded within 5…read moremin and were able to coordinate a tech to come out same day. The tech showed up on time with all the appropriate tools. He was very respectful and friendly. You could tell that he had a ton of experience with various potential hiccups that come up with this type of job and made some really good recommendations about placement etc. He was in and out in about 30 min and everything looks and works amazing. If you need a large TV (or 2) hung the right way, don't want to worry about them falling, damaging your walls, or you are like me and value having someone do something in 30 min that would have taken me all day, several f-bombs and potentially a divorce, definitely call Tech Next Door. Well worth it.

There is nothing good to say about TDS they take your money and lie about services, weekly outages…read moreand constant delays in service. Customer service is impossible to get ahold of and when you do they don't listen to you and try to get you to upgrade. Stay away from TDS nothing but issues.

20+ years of rock solid internet service. I would have told you they were great just a few months…read moreago. But, made a trivial small change to our account and it was like the dam burst. Horrible hold times, total failure to deliver the change, never got anyone to correct the bill. I spent over 30min on hold 4 separate times, giving up. My wife just spent over an hour on hold, no one answered. Sent emails. No response. Tried multiple avenues, all failed. They are overcharging us now by 30/month. Terrible, terrible customer service. Avoid if you can.

Very helpful. Very fast. Well priced. Have used multiple times now. Would go back. Have a lot of…read morephones, cables, and chargers. Have had a new battery put in, the front and back is phones replaced, bought a new phone there, and new screens. I'd recommend

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