great service and didn't have to wait long. Maribel Johnson…read morewas very helpful and very good at doing her job. she helped me get car on same day. I was very appreciated for her help. she is people person and will recommend her to anyone i know very respectful, very kind, very people person very much will recommend to anyone.

Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really…read moresmooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo!

Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin

"Horrible experience at Rodeo Ford. As a loyal, tier-one Ford Motor Credit customer who has paid…read moreoff multiple vehicles, I came ready to buy TWO full-size Broncos. Instead, salesman Jaime Sanchez completely ignored us to play on his phone, and when I called him out, he rudely told us: 'You shouldn't have even come here, go to another dealer.' He profile-judged my family, assumed we couldn't afford it, and treated us with blatant disrespect. We took our business elsewhere. Unprofessional, biased, and unacceptable. Corporate grievance has been filed."

Ashley in the service department is awesome--always great communication and keeps me updated on my…read moretruck. I brought it in for a small issue that turned into a bit more, but I'm glad they caught it since I tow large trailers. Shoutout to Nick as well--he stayed late when I was running behind and took the time to walk me through everything and what to watch for down the road. Great service all around. I always feel taken care of in the service dept at Yates.

Called to try and get trick in for a diagnostic " loud band" in putting truck in park…read more Service dept lady was poor at communicating and had heavy Hispanic accent which I could not understand what she was saying. I'm a nurse and have excellent hearing. She told us it would take 48 hrs to diagnose and maybe long.er. I told her it was our only vehicle. She said she could do a loaner after having vehicle for at least 48 hrs. I asked if I could speak to someone with clearer communication. Another service dept employee asked what I wanted. I explained AGAIN that I could not understand her and other things. His response was, "nobody is perfect, this is the real world". I was like, what????? He was curt and dismissive with me. I'll take my new buisness to another dealership. They need to do some communication and customer service training. Would never trust these guys to work on my 60 k truck.

Jon Velasco was absolutely incredible! I originally came in looking at a used Acura, but…read moreunfortunately I wasn't approved for it. Jon didn't give up on me, he went above and beyond, pulled so many strings, and somehow made it happen for our family. I ended up leaving in a BRAND NEW 2026 Honda Pilot, which is honestly better than I could have imagined! With our third baby on the way, having a safe, spacious, comfortable family vehicle means so much to me. Knowing all three of my babies will be riding comfortably from now on is the best feeling. Jon genuinely cared about getting us into something that worked for our growing family, and I couldn't be more grateful. If you're looking for someone who will actually work for you and do everything he can to make it happen, GO SEE JON VELASCO! Thank you so much, Jon!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger

Excellent service & very genuine team, would definitely recommend 100%!Just purchased a 300 & any…read morequestions i have are answered directly or taken care of ASAP, never feel like you're given the run around at City Auto, very satisfied with my buy!!

From the owner: City Auto Group Avondale specialized in getting you on the road in a new vehicle no matter your…read morecredit situation, We offer a huge variety of vehicles in all price ranges. You will not leave the lot without a newer vehicle.

They got me a loan that I am currently having to take into litigation. Stay away from them.read more

Lousy customer service, horrible car purchase on a gray 2015 Limited Ford Explorer. Car never made…read moreit home from the day of purchase until several days later. Supposedly the car was ready to go. The car broke down again a couple days later. Car went back and we asked for a different car and that did not happen and Eric wants to keep the $2,000 down payment all because my mom would not accept what he has in stock as we were very clear we needed a 3rd row seat, AWD and rear A/C. He wanted to place her in a Kia Sorento with none of what we originally had requested. At this point is when Eric decided to not look for another car nor refund her $2,000. Horrible experience.

I just purchased my third car from Gateway and as always the experience was great. I love that as a…read moresingle woman I was treated with respect and not tried to upsell me when I went in with a car in mind and the pricing I could afford. Donald is so knowledgeable and didn't waste my time. I actually got a nicer car than what I originally was expecting to get because they had some great sales going on. Thanks so much to Donald and the Gateway Team! Will definitely recommend to others!

DO NOT take your car for service. They will try to trick you into selling your car by claiming you…read moreneed all these parts for a ridiculous up charged price. They dont listen to you when you tell them what you want them to look into. I went in requesting my cooling system to be checked. After 4 days of keeping my car they send me recommendations for all these other parts, none of which I asked for totaling up to $21,000. What a joke. They charge you a ridiculous price to check your vehicle for what they feel they can make the most money out of. I lost trust in them years ago and thought since its been over 5 years they would have grown integrity, but boy was I wrong. Oh and they are asking for 200$ more on top of what they already charge for "diagnosing" to check the cooling system which I originally asked them to do.

Another visit to Earnhardt Hyundai for routine maintenance and another quality service check…read more Everything went smoothly, from the online scheduling, inbound process, customer lounge, to friendly service advisor, Kenny. Trust Avondale Earnhardt Hyundai for your service needs.

I had an extremely positive experience buying a car(believe me I know it sounds ironic) I just…read morewanted to let everyone know if your in the market for a new vehicle, and want an honest team, I mean everyone from sales(Aj) to management (Chris) to the finance guy(Mike) then go see the guys over at Earnhardt Hyundai. Honestly the best and easiest experience I've ever had. I brought my special needs son with me (I had no choice) he started having a meltdown, they were empathic and accommodating throughout everything, got me out of there in under an hour. Truly a wonderful experience. I've grateful and extremely happy. Just wanted to share.

Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

Extremely disappointing experience with the service department. I originally brought my vehicle in…read morefor recall work and was told it would take two to three days. When I returned to pick it up, my advisor, Esteban, could not locate my paperwork or vehicle and repeatedly asked if I was sure it was still there. Customer service later asked me to bring the vehicle back and promised the dealership would cover my rental. When I arrived, Esteban again seemed unaware of the appointment. After additional issues were found, he quoted me less than $1,300 and confirmed that their $300-off promotion would apply, bringing my total below $1,000. I authorized the repairs based on that price. When the vehicle was finished, I was suddenly told I owed $1,359.90, with no clear explanation for why the confirmed discount was not reflected. I also asked about a loaner and was told I would receive a call back, but that never happened. I was then told I could be responsible for additional rental days, despite customer service specifically promising rental coverage and the dealership's poor communication delaying the process. The entire experience involved conflicting information, missed follow-ups, an unexplained price increase, and very little assistance from my advisor. This is exactly why customers hesitate to use dealership service departments. Based on my experience, I would not recommend this location and will not return.