Ashley in the service department is awesome--always great communication and keeps me updated on my truck. I brought it in for a small issue that turned into a bit more, but I'm glad they caught it since I tow large trailers. Shoutout to Nick as well--he stayed late when I was running behind and took the time to walk me through everything and what to watch for down the road. Great service all around. I always feel taken care of in the service dept at Yates. read more

Called to try and get trick in for a diagnostic " loud band" in putting truck in park. Service dept lady was poor at communicating and had heavy Hispanic accent which I could not understand what she was saying. I'm a nurse and have excellent hearing. She told us it would take 48 hrs to diagnose and maybe long.er. I told her it was our only vehicle. She said she could do a loaner after having vehicle for at least 48 hrs. I asked if I could speak to someone with clearer communication. Another service dept employee asked what I wanted. I explained AGAIN that I could not understand her and other things. His response was, "nobody is perfect, this is the real world". I was like, what????? He was curt and dismissive with me. I'll take my new buisness to another dealership. They need to do some communication and customer service training. Would never trust these guys to work on my 60 k truck. read more

Id give them a no star review but its not N opinion. Bought a 2018 dodge charger for 45k. Yes dumb mistake. After driving it for 2 weeks the moter blew. The extended warranty that was sold to me fraudulently because the finance guy new the vehicle had altercations so when we tried to use the warranty to fix the 24k issue it was denied, DALE the ruddest used sales manager strictly told me to take me vehicle and leave and they Will not help fix the vehicle nor Buy it back. Whitney Yates the owner blocked me on every platform when I tried to get her to address the problem. Please Buy your vehicles somewhere else. read more

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The customer service I received from Richard was above and beyond to make me want to recommend this place to everyone, including family! I could not have asked for a better experience and I truly appreciate everything! I would give 10 stars if I could read more

Lewis was our sales representative and he was very kind, easy going, and relatable. He made the entire process smooth and we never felt pressured or "sold". He was willing to work with us and make the deal work. Also, the General Manager Matthew was great! He helped us find discounts that we didn't realize we qualified for, like employer discount. The Finance Manager Eddie was super helpful and didn't try to upsell us on coverage. He was very transparent about benefits of what was offered and what made sense for lease vs finance, so we did add the tire & wheel coverage which is a great savings at lease-end. All three gentlemen were a pleasure to work with. We landed a great deal on a new 2026 Hummer EV pickup. Thank you Yates team! read more

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Sean on the service side has to be one of the rudest young men I have had encounters here I would never let him represent my business! Next time I need a oil change or my breaks done I'll be going somewhere els because of his poor customer service I will recommend people to avoid this dealership at all costs thanks to him read more

Went to buy new Silverado EV. Price could NOT be beat. Got my own financing and Andrew was informative and receptive. Our sales person Mike P was awesome...as expected. Planning on picking up the vehicle tomorrow. Great experience with no hassles! Carlos in finance was very good as well. You have a great Team Yates Buick & GMC!! read more

We just purchased a used vehicle and were told that we were getting a specific rate. When we went to sign the contract the rate was 3 points higher than what we were told. At this point we were $20 over what our goal monthly payment was. So I asked if they can make it right to get us to the payment we needed and they straight out said no. No explanation, no having the manager come speak to us and give some story that we would not even know if it was true or not. Just a no. When I called multiple times to speak to the GM I got nothing. Just leave a message and he will call you back. Still waiting..... Oh and we are (were) triple repeat customers. Never going back there again! Not even for service....... read more

Best Car buying experience ever!! I have purchased 17 vehicles from Yates and every time it's a streamline, easy process. True professionals. read more

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This place is terrible. Do not buy your car here. First my car got broken into a month after getting it and when replacing the glass I find out there is no tint on the car. which was included in price on contract!! My safety glass is a darker color it's self. Then I have to get a coolant flush a few Months after buying the car because it had been diluted by said dealership. The car only had about 9,000 miles on it. It was dangerously low and could have caused damage to my car , luckily I took it somewhere else to be serviced and they noticed. Then I go in today with an engine code and they tell me to leave my car for 2-3 days just to diagnose it, and only then would I receive the free rental that in included with my warranty. Went somewhere else where they got it in same day with rental included because it is written in my coverage!! This place is a joke. read more

Less than one star. Bought a vehicle less than a year ago. While getting the same vehicle serviced was asking about buying another vehicle. The salesman Héctor insulted not only new but my wife as well. That wasn't my experience the first time but I hope this isn't what the new standard is in this establishment. Please do not deal with bald headed Héctor. He is rude and has no class read more

Dale(Used car manager) and Kyle Mitchell are very good at letting their salesman make deals and not follow through with them as they will make sure to do their best to cover anything they can. They sold me a car with a promise to fix a small "Error" code, $350 or so, and made sure it was not on their "We Owe You" document. I have tried to give them a chance to rectify the problem and both have shoved me off and refuse to fix it. Typical sales bitches. read more

STAY FAR AWAY FROM THIS DEALER! They are very unprofessional. Sales reps and managers need a lot of training. Think before you buy! read more

BEST vehicle buying experience in a LONG time! Right from the get go the sales rep was knowledgeable and respectful, to the end (Finance) helped me pick the right option that fit my budget and driving habits. This is my forever dealership from now on!! 2 thumbs up!!! read more

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Took my Chevy to Yates Buick GMC for service. They did an outstanding job. Very fast and friendly. They have nice coffee bar available to customers. Im certain I will eventually upgrade my Chevy for a GMC in the near future. I will be back! read more

I did contact customer care and they had their service manager contact me. In fact the service manager was my service writer for years and he is one of the main reasons I have been a customer for so long. We had a nice conversation and I am willing to continue working with Yates. I still believe they need to review their online reservations to make sure they can perform the service you request prior to your appointment. read more

Not customer friendly. Check for hidden fees "Bates package" 999.00 for tint and a bunch of other overpriced unwanted accessories. BE CAUTIOUS read more

Do not shop here. They advertised on COSTCO's auto program a 2025 Terrain for $26,900 and with the COSTCO discount of minimum $650 lowering the price at a minimum to $26250. Instead, they added $399 for window tint plus $1696 "Yates fee" (that's over $2000 from their advertised price) plus I was offered a very low figure for my trade in (below KBB wholesale value). I am also going to report them to the AZ Automobile Car Association and AZ Atty General for false advertising. I already filed a complaint with COSTCO; however, their misleading price of $26900 still appeared on COSTCO's website, last time I checked. BE AWARE OF THE YATES FEE! THIS IS A SCAM. They are charging a premium over advertised price just for doing business with them. read more

I had been reluctantly researching Jeeps because the general consensus for flat tow behind my motorhome was a Jeep. I had read and heard things about a "Jeep" needless to say I probably looked at 30-40 Wranglers and I wanted to be sure about price, mileage and of coarse CARFAX. Not only did JOHNATHON and yes I shouted that because he deserves it he spent 2days with me all over the phone with videos and pics of this Jeep he had picked out for me. The phone conversations with Johnathon were extremely informative, kind and a lot of fun. No BS at all!!!!! I told him that I couldn't get there to look at it or test drive it so what did he do? He delivered it to me from Goodyear to Queen Creek AZ the very next day. Peter the finance guy was great. The manager Andrew called me the day of delivery congratulating me on my purchase. I will definitely be telling people about Yates. HIGHLY RECOMMENDED. God Bless all of you and thank you for an amazing experience. Laurie read more

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This one was tough for me and the Mrs. Tried to buy a Canyon Denali. Very nice truck. Basically the deal they wanted was full sticker minus GMC rebates and discounts. However the added the Yates Protection Plan and window tint stuff for 2k. Also you lose some discounts with the lower financing. Anyway got pretty close, with in 4000k of each other. We wanted to trade 2 cars in. One had equity one a little under water. We decided to trade the equity one in only. The difference between a kbb fair value and very good was around 3000 dollars. My wife told them to take the keys and go look at it. The Finance guy opened the door for one second and came back in and said no. The best they could do was 2k difference between our numbers. Would not budge. He didnt ask me to put more money down or he would work on the 2k of add ons or meet in the middle somewhere. Very bizarre. Literally full price plus their add-ons. Be prepared. On a side note our salesman was very nice. read more

While at the Barrett Jackson Auction we allowed time to look at a used GMC Yukon Denali that had been advertised on the internet. It was a bit vague on the history of the truck as it showed first being sold as a rental. We also noted all 4 wheels had some significant scuffing on them. Also didn't show it had had the 60K service. We asked about the internet price which was lower than the price on the window, salesman said he would honor the internet price, told him based on other vehicles we had looked at even the internet price was a bit stiff, of which he responded they don't negotiate on price and there was some mandatory addons to the tune of approximately $2000.00. We had no trade-in and were prepared to buy the truck without financing, he stated they make money on financing so paying outright wasn't all that desirable. At that point we left! Since they don't negotiate on the pricing they have, I would assume fair being fair that they won't negotiate when you have a trade-in! Good luck, we definitely won't be back! read more

This dealership made a customer for life yesterday. Their service is phenomenal! This was my second vehicle purchase from this dealer. If you are looking for customer service and to be treated like you're not just a random customer, this is your place! Small town/family feel. Special thanks to Tahjae, Matt, Peter and Chris! I'm glad I ended up dropping into the dealership yesterday. read more

Sales team was more concerned about another person coming to look at the vehicle instead of focusing on the person (me) who was there in person ready to buy the vehicle. Sales team added items and warranties to the sale that were unnecessary and unwanted just to increase the price and would not remove them, read more

Outrageously(!!!) Poor and dis functional service department. They never performed the needed service on my 26 Yukon while I was waiting and waiting....Stay away from this dealership unless you want to embarrassed, disrespected and humiliated. read more

Do Not Go to Yates GMC - Goodyear, AZ I recently went to Yates GMC in Goodyear after totaling my previous vehicle. I was ready to purchase and met with Lewis, a sales consultant, who initially gave great service. He presented two strong options and even matched a discount from another dealership. I told him I'd talk with my family and return the next morning to move forward. I came back Saturday ready to buy, but also ready to negotiate a few things -- specifically the Yates Advantage (a paint and interior protection plan) and the licensing fee, since I wasn't registering the car in Arizona. I made it clear that if it doesn't physically come with the car, I don't want it -- and I shouldn't be forced to pay for it. Lewis brought over Andrew, the Sales Manager. I repeated the same thing: I don't want the Yates Advantage and I won't be paying for it. Andrew looked at me and said, "You don't have to buy the vehicle." So I said, "No problem -- I won't." He walked away from the table, then came back asking, "So what are we going to do?" I stood firm -- if they weren't removing the Yates Advantage, I wasn't buying. He said "okay," and that was the end of it. So I left and went straight to Liberty GMC, where I bought a 2026 fully loaded GMC Terrain -- and for less than what I would've paid at Yates. Save yourself the time and frustration -- don't go to Yates GMC. They lost a serious buyer over a non-essential add-on I didn't want, and the sales manager's attitude made it very clear they weren't interested in earning my business. Go somewhere you'll be treated with respect and flexibility -- Liberty GMC did just that. read more

My wife and I drove from East Mesa to purchase a car. We saw it on line, and we had to verify for ourselves that it really was what was advertised. We emailed and texted with a young man, Adrian Martinez. We hit the jackpot on car and the salesperson. The car was as advertised and Adrian was a very knowledgeable young who knew his stuff. Although the normal waiting, playing the game of how much your own car is, it was the best car buying experience we have had in 30 year. Kudos to finance, Aaron who was thorough and expeditious, read more

Yates Buick GMC - Car Dealers Near Me - Goodyear, Arizona

Extremely Disappointing Experience While my initial interaction with Moses, the salesman, was positive--he was friendly and upfront--the experience quickly turned sour once I began dealing with Andrew, the sales manager. From the beginning of negotiations, I was shocked by his dismissive attitude. Despite attempting to purchase the most expensive vehicle on the lot, I was told that because I live three hours away and have a California ID, they would not assist with pricing or shipping. This was incredibly frustrating, especially since I own a vacation home in Peoria and made it clear that I was a serious buyer. After finalizing the purchase, I requested the vehicle be shipped to California. I was then told it was "unrealistic" to expect delivery within a week--something that should not be unreasonable for a $100,000 purchase. Even more disappointing, Andrew never congratulated me on the purchase. Instead, he threatened to cancel the deal--something he could not do, as my credit had already been run and my deposit had been processed. In my experience purchasing over 20 vehicles, this was by far the worst. When I asked to escalate the issue and speak with his manager, Andrew continued to deflect and make excuses. His lack of professionalism and poor customer service reflect terribly on the dealership. I strongly advise others to avoid doing business with this sales manager. A luxury vehicle purchase should feel exciting and positive--not stressful and demeaning. read more

Beware and stay away! This is a family-owned business that operates with zero ethics or integrity. My husband spent a week communicating with a salesperson named Dylan, clearly outlining his expectations and the numbers required to make a deal. He was told--both over the phone and in person--that they would sell him the truck he was interested in for $22,500 (originally listed at $23,650). He made it clear what he was willing to pay, and they offered $10,000 for his 2014 Tesla Model S as a trade-in. However, Andrew O., the sales manager, kept trying to change the numbers to increase their profit, knowing my husband had a $35,000 Navy Federal check. After several hours, they finally moved him to the Finance department--where things got even worse. There, Esteban A. attempted to sell him a warranty that should've cost no more than $1,500--for three times that amount. At this point, my husband was already three hours late for work at the Air Force base, so he quickly signed the paperwork based on the numbers he last saw. Once we got home and had time to thoroughly review the documents, we realized they had switched numbers and rushed him through the signing process with distractions and pressure tactics. When we returned today to confront them, Esteban was extremely rude. I asked them to honor the deal as discussed, or we would return the vehicle. Esteban refused and claimed he had explained everything--something my husband firmly denies. He then said, "I'll pull the cameras," as if that would justify their shady behavior. My husband regrets not checking the reviews beforehand--they clearly reflect the type of dishonest business they run. read more

Everything was awesome and this guy on the card is your go to. He will make it work and very nice and honest read more

Yates Buick GMC - Hey everyone this guy at Yates is amazing. Probably the best sales person I've ever met. Go see him good honest guy from Arkansas - Car Dealers Near Me - Goodyear, Arizona

UPDATE: If I could give a negative star I would. 04-13-25 Bought a 2017 F250 with a 4" lift. Within 72 hours we had a safety issue with death wobble. Called and reported to management and they stated we would have to go through warranty we purchased. Remember, THIS IS A SAFETY ISSUE. We live 125 miles away from Yates, so they took advantage of us not being able to just drive the truck back. We had the front suspension looked at by FORD techs and come to find out.... the aftermarket suspension is 2 different manufactures (APEX & Pro-Comp)... Anyone smart enough should had found this issue when truck went through safety inspection at Yates. So, Yates bought time from the 17th of April telling me they could not help until after Easter Sunday.... No... that was so the deal would get funded & they get PAID!!! So now, I have a truck we cant drive, called warranty and they will not cover the claim due to the issue was there at the time of purchase ALSO... warranty will not cover all the parts due to the lift kit not being OEM parts. So here I sit 04-23-25 with a truck my wife can not drive and enjoy... No one has called us back to follow up or answered any of our calls and text messages. I did receive ONE email on 04-21-25 stating they will give us $200 for the sway bar connectors and it was in good faith and no other money will be given towards the repair.... If I would have known the loan was not funded until 04-21-25..... I would have called the bank and declined the loan.... BUYERS beware!!! Maybe this exposure will get us somewhere!!! I have a stressed out wife looking at her truck she can not enjoy!! Shame on Yates, I know this industry and just basic customer service.... Its time for someone to step up!!!! If they step up and take care of what's right... I would gladly change some of my review..... Update: 04-24-25 still no calls to address this issue, guess we will have to take matters higher up... I cant wait for the lame excuse their customer care will have for this review!! If we would have read these reviews before purchase.... WOULD have never given them my business... One more thing: If you call for the General Manager... they patch you in to a mailbox that is full..... Update: 04-25-25 still no calls from Yates. I have scheduled an appointment at Summit 4X4 in Prescott next week to find out what is causing the death wobble ($200 out of my pocket). I hope people take time to research this dealer before spending ONE dime with them.. seems to just want your money and that's IT!!! Still have an unsafe truck sitting in my driveway... they collected their 37K & they DONT CARE!!! After reading the bad reviews, it seems the customer care has a pre-existing response when they know their actions are wrong and you have documented everything: " We acknowledge your review and are currently looking into the events you've detailed."..... I haven't even got one of those yet!! 04-25-25 @ 11:27 am UPDATE: 04-25-25 4:30pm still nothing from Yates, so I called GMC corporate maybe it will help. I know why this dealership is treating me this way.... I live an hour & 45 minutes away so they figure I'm not going to come back to spend money with them in service so there is no customer loyalty to build... sad, I need to get a hold of the owner some how. Looking into that next.. update: 05-01-25 Summit 4x4 found the vehicle to be unsafe and needs $5,200.00 worth of replacement suspension parts/labor. They took a video of all the loose components. Service adviser found on CARFAX the truck had suspension issues just before the dealer took it in on trade. Trying to contact dealer today!! UPDATE: 05-02-25 tried to get a hold of owner Whitney Yates via phone call to dealership with no response. Tried messaging her twice on instagram (I was polite & just asked for help) and she ghosted me although she is very active on the account. Better Business Bureau has this dealer as A+... very confused, guess people just get tired and give up... Well that's next and whom ever wants to hear about this experience. They are too busy making videos on instagram to answer calls or help people they have screwed. Bought truck 04-13-25 and now 05-03-25 and still no help and no truck to drive. Waiting to see if warranty might pick up the $5200 repair, shame on Yates... SOLD A UNSAFE TRUCK AND LEFT US WITH NOTHING BUT THANKS FOR YOUR MONEY!! Maybe time to talk to an attorney friend!! read more

Yates Buick GMC - Car Dealers Near Me - Goodyear, Arizona

If I could give 0 stars I would. BEFORE STOPPING AT YATES BUICK GMC!!! Every vehicle at this dealership comes with hidden dealership fees that are NON- NEGOTIABLE Making every cars price an additional $4k more. The price you see is not what the price they are selling it for. Just wait till you sit inside and get all these ridiculous add ons. Terrible experience. Do not give them your phone number they will harass you and waste your time making lies that people are already in a deal on the car you like to build urgency. Poor salesman tactics. The day of my appointment they told me a customer had paperwork already processing to buy it and if I wanted it Id need to act fast (all bad) Long story short they didn't sell the car to me and apparently the other person never bought it either since I received a lovely text message this morning reminding me its still for sale but they don't know how to do business so they would prefer to keep it. I still have my money and will be going elsewhere. read more

Yates Buick GMC - Car Dealers Near Me - Goodyear, Arizona

Truly the worst experience! I was looking for a car with specific features. This dealership didn't have the vehicle so they found it at another one. Great, so I thought. They sent me the sticker and price proposal for vehicle. I agreed. I came in to complete the paperwork. Seems perfect except they never disclosed that they picked up a different vehicle without all my features. When I notified them, they said I could now 'trade' in my vehicle and pay an additional $10,000 to get that feature. Totally unethical! If I was notified it wasn't the correct vehicle, I would not have purchased it. The sales manager said he couldn't help me. He said he would give my case to the General Manager. I have called and stopped in multiple times and he has never been available. Very shady business practices. I don't recommend this dealership. read more

Brought my 2016 Sierra in for an engine diagnosis. I was very specific about what I wanted and agreed to the $190 fee. Before having anyone look at the truck I was quoted over $13K for and engine and another $6k for the transmission, I drove the truck 8 miles to get there. The service advisor Ashley had me on a speaker phone with a tech - in the middle of my reply she hung up the phone and ended the conversation. Needless to say I was not too happy. She then texted later and said truck was ready to be picked up, I asked about a shuttle and she replied "we don't have a shuttle on Fridays". I called the dealer requiring about a shuttle, someone from scheduling called me back and said they do have a shuttle service today! I do not not appreciate treated rudely and then lied to! Worst service department ever been to, never again. read more

Lewis was really helpful and really made the the effort to explain the features. Answered all my question. I recommend Lewis on your next car purchase! read more

Called to make an appointment for my truck to be diagnosed and repaired for a warranty. Made sure on the call that the vehicle would be looked at and ready to go by 2:30p (7:00a appointment time). Show up to the dealership at 6:50, Service advisor Alex walks out and as soon as we begin to speak about the vehicle he asked if I was good to leave the vehicle for 48 hours. I told him no I have a child to pick up from school. I asked about a loaner and/or a rental, he stated they don't do that. Requested to speak to the manager was met with the response of "why?". Service manager, unknown name, said oh ya on the phone they should have told you that. Manager appeared to not have a care in the world. Hands down worst service, will never go back and HIGHLY recommend all potential customers to steer clear of this dealership. ***Contacted GMC Customer Service directly in regards to this Dealership. HIGHLY recommend.**** read more

The service department is negligible at best. They are the type of mechanics you hear horror stories about. They were brought a 2017 GMC truck to diagnose. They charged $1,000 to disassemble the truck and diagnose and now want a total of $4,000 to reassemble without fixing the issue. There was nothing in writing, no itemized break down of pricing or signatures. read more

Great help finding a vehicle they make effort in finding you the perfect vehicle you might be looking, the salesman are very professional and answer any questions you have! read more

Never buy from Yates and definitely don't ever do service there. This is the second time I brought my truck in and requested tire rotation, and they gave me the truck back without rotating the tires. This time I marked the tires and called them out on it when I went to purchase the vehicle they told me that the bank would not approve me unless I added an extended warranty package worth $8000. This is the type of dealings this dealership does they are completely unethical and I recommend everybody stay far far away from this dealership and service department. At bare minimum if you still decide to roll the dice on service at least mark your tire so you have some sort of proof. read more

Yates Buick GMC - This is how Yates GMC gave me my truck back after I had to send it back because they lied and told me that they rotated the tires - Car Dealers Near Me - Goodyear, Arizona

I'm giving this place a 1 out of a 5 rating, let me explain why. I dropped off my truck on a Thursday due to having the check engine light on. The service advisor which I'm leaving names out just because I'm nice, told me that they would need me to drop it off but wouldn't be able to give me an update until Monday. Fast forward to Monday, I get a call from the service advisor to tell me that my truck was STILL IN LINE WAITING TO BE SEEN and that it may be till tomorrow or possibly Wednesday until it would be seen just to see what the issue was. Understandably repairs take days but diagnostics should not. read more

I would have given zero stars but I couldn't. RUN, don't walk, away from this dealership. Scammed us by not paying off our trade in time and we are out two payments. They move $$ around to make their floorplan look better and the GM Matt wants to argue and pass blame. HORRIBLE experience all around. read more