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    Ken Garff Gateway Chevrolet

    1.4 (16 reviews)
    Closed • 8:00 am - 9:00 pm
    Updated 3 months ago

    Services - Ken Garff Gateway Chevrolet

    Routine automotive maintenance

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    EchoPark Automotive - Avondale

    EchoPark Automotive - Avondale

    (144 reviews)

    Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

    I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

    Larry H. Miller Chrysler Jeep Avondale - The new truck!!!

    Larry H. Miller Chrysler Jeep Avondale

    (308 reviews)

    We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

    Extremely disappointing experience with the service department. I originally brought my vehicle in…read morefor recall work and was told it would take two to three days. When I returned to pick it up, my advisor, Esteban, could not locate my paperwork or vehicle and repeatedly asked if I was sure it was still there. Customer service later asked me to bring the vehicle back and promised the dealership would cover my rental. When I arrived, Esteban again seemed unaware of the appointment. After additional issues were found, he quoted me less than $1,300 and confirmed that their $300-off promotion would apply, bringing my total below $1,000. I authorized the repairs based on that price. When the vehicle was finished, I was suddenly told I owed $1,359.90, with no clear explanation for why the confirmed discount was not reflected. I also asked about a loaner and was told I would receive a call back, but that never happened. I was then told I could be responsible for additional rental days, despite customer service specifically promising rental coverage and the dealership's poor communication delaying the process. The entire experience involved conflicting information, missed follow-ups, an unexplained price increase, and very little assistance from my advisor. This is exactly why customers hesitate to use dealership service departments. Based on my experience, I would not recommend this location and will not return.

    Horne Mazda Avondale - Waiting area.

    Horne Mazda Avondale

    (56 reviews)

    I have to give it to 'em- they get the job done, even when it takes awhile. Two sensor lights had…read morecome on in my car, so I took her in to get looked at along with routine maintenance. They thought the problem was solved, but as soon as I picked her up and pulled off the lot the lights came back on. I brought her back, and they gave me a loaner and said they'd take a look. My man Josh Ballard stayed in constant communication throughout, even sending me pictures of the progress as they tried to get to the root of what was going on. It took about three weeks but eventually they got it figured out and I was able to come pick her up. They really are a great crew, and they'll make it right.

    I ultimately purchased the vehicle and, so far, I'm happy with it. However, I was extremely…read moredisappointed with how the sales process was handled. We spent a considerable amount of time going back and forth negotiating the purchase price and monthly payment. Throughout that process, every payment worksheet I reviewed reflected a 72-month loan. After several rounds of negotiations, they finally presented me with the vehicle I wanted most at a price that, while a little higher than I'd hoped, was still within the maximum I was willing to pay. Feeling like we had finally reached an agreement, I signed the paperwork. It wasn't until afterward that I realized the financing term had changed from 72 months to 84 months. At no point during the negotiation or signing process did anyone mention that the loan term had been extended by an additional 12 months. Had that been clearly disclosed, I would have had a very different conversation before signing. I fully acknowledge that I signed the paperwork, and I take responsibility for not catching the change. However, I believe customers should be able to trust that such a significant change will be clearly pointed out rather than quietly appearing in the final documents after hours of negotiating around a 72-month payment. Whether intentional or not, the experience felt misleading and left me questioning the dealership's integrity. While I'm happy with the vehicle itself, I would not recommend this dealership based on my purchasing experience. Buying a car should leave you excited, not wondering whether important financing terms changed at the last minute. Literally cried at the end of signing my documents due to me not carefully reading the terms and my multiple sales person's not telling me they extended it by 12 months. This does explain why it took so long for financing to see me. It feels extremely shady. Outside of that customer service and the vehicle are amazing. I am torn because I loved everything else - just wish they'd been more up front with me **the business reply is ironic. After reaching out I still hear crickets. They don't care what tactics are used...so long as a car is sold

    Clutch - Automotive Diagnostic check phoenix arizona

    Clutch

    (21 reviews)

    I finally found a auto repair company that does business the way it should be done!…read moreHonest, fast, polite! They will now be our household's new place for auto repair and upkeep. Our Nissan rogue flashed a warning that there was no oil in the car and to pull over immediately. Which we did. We were confused because there didn't seem to be any oil leaks, and the oil plug looked like it was still in place. (my husband neglected to tell me he stopped checking the fluid levels monthly.) As our previous auto mechanic closed his shop, we hadn't had a chance to find a new one. So we looked on yelp and noticed clutch auto was only a few miles away although they seemed fairly new. They had only a couple reviews, but they were positive. So I decided to give them a try and called them and made an appointment for the same day and had the car towed to them. They did a full inspection and did not see anything wrong with the oil other than it needed it. They suggested an oil change however their inspection showed that there was some work that needed to be done on the suspension I requested photos however they had already taken them, which really impressed me seconds later they sent me a full report, including photos showing what needed to be repaired and why. By the end of the day, all the work was done. And I picked it up the next morning. I'm really impressed that they did NOT try to say other work needed to be done, as most other places would. Instead they were honest and explain that they would consider the suspension was in the yellow zone needing to be done soon, but could be put off a little bit if necessary. The cost for a full synthetic oil change was much less than five minute oil, However, I asked if they had a senior citizen discount they did not however they did have a 10% off first time customer discount, which brought the full job (oil change/suspension work) significantly in price.

    Estimate didn't match final bill quoted 1250 pick up car and it's 1600. Beware. Took over a…read moreweek when told two days.

    Ken Garff Gateway Chevrolet - car_dealers - Updated September 2026

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