Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin

Not a good experience. I would go to any other ford dealership over rodeo ford. They lied and…read morewere deceptive for over 2 weeks my vehicle was in the shop. It's already hard enough to trust car dealerships and rodeo ford is an example of why dealerships get a bad reputation.

Ashley in the service department is awesome--always great communication and keeps me updated on my…read moretruck. I brought it in for a small issue that turned into a bit more, but I'm glad they caught it since I tow large trailers. Shoutout to Nick as well--he stayed late when I was running behind and took the time to walk me through everything and what to watch for down the road. Great service all around. I always feel taken care of in the service dept at Yates.

Called to try and get trick in for a diagnostic " loud band" in putting truck in park…read more Service dept lady was poor at communicating and had heavy Hispanic accent which I could not understand what she was saying. I'm a nurse and have excellent hearing. She told us it would take 48 hrs to diagnose and maybe long.er. I told her it was our only vehicle. She said she could do a loaner after having vehicle for at least 48 hrs. I asked if I could speak to someone with clearer communication. Another service dept employee asked what I wanted. I explained AGAIN that I could not understand her and other things. His response was, "nobody is perfect, this is the real world". I was like, what????? He was curt and dismissive with me. I'll take my new buisness to another dealership. They need to do some communication and customer service training. Would never trust these guys to work on my 60 k truck.

This place was so great! Joel Langer helped me get into a great car, a great deal. I was having a…read morehard time finding a place to help me get into a reliable car for a good price. I'm so glad I went here and met Joel Langer because I honestly couldn't have got the car I wanted without him!!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger

They got me a loan that I am currently having to take into litigation. Stay away from them.read more

Lousy customer service, horrible car purchase on a gray 2015 Limited Ford Explorer. Car never made…read moreit home from the day of purchase until several days later. Supposedly the car was ready to go. The car broke down again a couple days later. Car went back and we asked for a different car and that did not happen and Eric wants to keep the $2,000 down payment all because my mom would not accept what he has in stock as we were very clear we needed a 3rd row seat, AWD and rear A/C. He wanted to place her in a Kia Sorento with none of what we originally had requested. At this point is when Eric decided to not look for another car nor refund her $2,000. Horrible experience.

I just purchased my third car from Gateway and as always the experience was great. I love that as a…read moresingle woman I was treated with respect and not tried to upsell me when I went in with a car in mind and the pricing I could afford. Donald is so knowledgeable and didn't waste my time. I actually got a nicer car than what I originally was expecting to get because they had some great sales going on. Thanks so much to Donald and the Gateway Team! Will definitely recommend to others!

Time is of the essence. I understand that dealerships at…read moretime can be busy but I truly believe this place can do a bit better with the turnaround time to perform a routine service / oil change. I came in on a Tuesday appointment mid day and got checked in pretty easily. The only quarrel I have is that it took 2 hours to finish a regular scheduled maintenance. Luckily they have a lounge area with coffee and tables seating with power outlets so I got some work done while waiting. The service personnel were very nice. Again the only reason I put a 3 is because of the wait. Perhaps staffing may be an issue and I believe they can do a better and quicker job at finishing because I take our other vehicle to a dealer literally down the street who gets us in and out in an hour or less.

Another visit to Earnhardt Hyundai for routine maintenance and another quality service check…read more Everything went smoothly, from the online scheduling, inbound process, customer lounge, to friendly service advisor, Kenny. Trust Avondale Earnhardt Hyundai for your service needs.

I had an extremely positive experience buying a car(believe me I know it sounds ironic) I just…read morewanted to let everyone know if your in the market for a new vehicle, and want an honest team, I mean everyone from sales(Aj) to management (Chris) to the finance guy(Mike) then go see the guys over at Earnhardt Hyundai. Honestly the best and easiest experience I've ever had. I brought my special needs son with me (I had no choice) he started having a meltdown, they were empathic and accommodating throughout everything, got me out of there in under an hour. Truly a wonderful experience. I've grateful and extremely happy. Just wanted to share.

I want to give a HUGE THANK YOU to the EchoPark staff for being so attentive, understanding, and…read morehelpful with my situation today regarding my 2019 Honda HR-V. Despite me not being the easiest or nicest person to deal with initially, they went above and beyond. A special shoutout to TRIS, who truly exceeded all expectations. Even though he didn't have to, and I wasn't exactly kind at first, he took the time to listen to my concerns with empathy and care. Although I financed my car late last year, he still helped me immensely by replacing a part on my vehicle instead of just giving me instructions and sending me on my way. Tris demonstrated incredible humility, efficiency, and a genuine desire to help, ensuring the best outcome for everyone. I'm beyond grateful for his patience and support, even after I lost my temper. If you're thinking about shopping at EchoPark Avondale, I highly recommend working with Tris--he's amazing! Thank you so much, Tris, and Happy Holidays! I still owe you some food!

They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

Buying a car best experience ever!!!…read more Getting vehicle service was an absolute nightmare!! I made an appointment with my ram truck for 2 recalls. Worst part is I didn't speak to a real person. It was ai. Ai set me up for failure today. Absolute waste of time. When I pull up for my appointment i waited by my truck for 10 min. Nobody acknowledged me. I finally go in and wait another 10 min to speak with someone. They inform me they don't have the parts to fix my vehicle today. I took time out of my busy schedule I didn't have to deal with this today only for them to not know an exact date for a secondary appointment. Hire real people!!! Penny pinching cheap company!! There's a reason this place has 1.8 stars on yelp. Avoid like the plague. This is also my second experience here. 1st time sucked too. Cherry on top to show just how bad service is at this company there were 2 other dissatisfied customers in the lobby as the same time to me. Service doesn't care or value your time. Find another dealership to fix your vehicles. My experience is so bad I'm prob going to redo my review from when I bought my vehicle. It will go from 5 stars to 1. Terrible company