I've Always had a Great Service Experience when I've visited Sands Chevrolet Service Department. I've been living in Glendale, AZ for 15 months and have had my 2023 Chevrolet Suburban in their Service Department for routine maintenance about 4 times. Each time their service performance gets Better. My Service Advisor Andrew Jajou goes Above and Beyond what many other Service Advisor's wouldn't think of doing. He's very Proactive with what services my car requires based on mileage and date. He even provides an estimate of what those services are going to cost. He's a very Personable, Friendly and Knowledgeable about the maintenance my car needs. If my car requires a certain maintenance and it's not really needed based on mileage he's very Honest and shares I should put that one procedure off until my next scheduled appointment. I overslept this morning and I called Andrew to let him know and apologize. He asked if I would like to bring it in later today? He made me feel much Better about missing my appointment by just rescheduling for a little later. Andrew greeted me in the Service Drive and then he walked with me to where his desk was. We went over again what work was going to be performed and ordered a Lyft Ride to take me home. When they completed the work on my car Andrew both called and texted me to say my Suburban was finished. He also made arrangements for Lyft to go to my house to pick me up. Last and not least when I was all paid and ready to leave Andrew walked with me to my freshly washed car. It was so nice to have a clean car because I just haven't had an opportunity to get it washed. If you want a Great Service Experience done by a Professional Auto Dealership bring your car or truck to Sands Chevrolet read more

For the service department, they have done great work. Be sure to have Landon or Tyler have your vehicle.

Wow the effect amazing team at sands would not hesitate to send all my friends and family read more

Sands Chevrolet - Car Dealers Near Me - Glendale, Arizona

It was the worst experience I have ever had . The sales manger started a fight with me he physically touch me people be careful when you go there read more

"I had a great experience at sands Chevrolet I brought my truck in for Service,Tyler negrelli and Derek hadad was incredibly helpful. They explained exactly what was wrong without trying to upsell me on unnecessary repairs. The work was completed [faster than expected/on time], and the final bill was exactly what they quoted me. It's rare to find such an honest and professional shop--I'll definitely be back for my next service!"..... read more

I don't recommend this place to anyone. Nothing but scam vibes emitting from this place. I did not have a "SERVICE BREAK ASSIST" light on when I left my car there and now I need a vacuum pump. I really do believe they swapped parts with a white Chevy Cruze they had my car parked close by Cruze. Something isn't right here. I asked to see video and they declined. Going live on TikTok when I go back to ask questions and document something read more

Sands Chevrolet - A description of what I experienced - Car Dealers Near Me - Glendale, Arizona

Great customer service from Blas, Garry our finance guy was amazing, answered all my questions and was fighting to get us a lower monthly payment. This is our 3 time buying a vehicle and honestly the best experience so far read more

Sands Chevrolet - Car Dealers Near Me - Glendale, Arizona

Crooked group of criminals. They sneak extra charges in, even as little as $500 on a purchase of $36,000. I bought an Equinox. Working with the sales staff, we settled on a set price of an even $36,000. When I was in the finance area, the document was in full display. Then the finance guy, starts folding the paperwork up and puts in envelope. My deal was for $36,000 even, with no APR. A few days later I open the envelope and in the finance office they tacked on an extra $500 Do not buy squat from these people. They are very skilled in bait and switch Repeat lying, crooked staff. Another thing, they always grab someone saying it is their manager, trying to intimidate you by doubling up on you, the consumer!!!! DO NOT BUY!!!!!!! read more

Kyle Johnson service advisor Sands Chevrolet, Glendale - was so abrasive that i flatbed my car outta there. 2001 Camaro SS alternator replcmnt and a new battery ran 1100k. 398$ for the battery alone. No warranty on parts. My battery did not need replace, and i replaced my alternator - 3yr warranty. In addition i had a full syn oil change. 770$ out the door. vs 1100$ Sands - do the math. Sands Chev service center is alarming. Go to Joes - shops all over the valley. read more

So this is going to be a very long review so bear with me. The "service" (a very loose term) they provided was over the course of several months. So we took our 2014 Chevy truck (which we purchased new and have completed all recommended maintenance) in for an oil leak. The service advisor, Justin told my husband it was the main rear seal. He quoted us xyz and also told us the vehicle needed new belts and hoses and it we also did the additional service he wouldn't charge us labor for those repairs. So we trusted him and had everything done. Took about a week, $2500 later. Fast forward a month. Imagine our surprise when it starts leaking oil again in the same exact spot. Take it back. Now they say it's the timing cover. But wait, it's leaking in the same exact spot. Some song and dance it just looks like that, it's over spray from driving. Another $1400 they call that it's ready. My husband pulls out of the lot and his check engine light comes on. He turns around and takes it back. Two hours later they say it's good. Driving the 10 minutes home my husband keeps hearing a rattling noise. He goes to back into the garage and hears a BOOM. Well, they had left a Mag light in the engine compartment along with the caps and aluminum seals from the oil bottles. He calls. They say, we will come pick it up tomorrow to make sure the flashlight didn't do any engine damage when it hit the serpentine belt and shot out the bottom of the engine, we'll wash it and fill it up with gas while it's here for the inconvenience. They pick it up about 9 from our home. At about 10:30 Justin calls my husband. He has good and bad news. The good news is the engine is perfect. The bad news is it's been involved in an accident with a lot attendant while in their care. WHAT?. They tell my husband not to worry they will give us a rental and replace the front quarter panel. No shoddy bondo, they will replace and repair everything correctly. Three days later they say it's ready. The invoice list of repairs is long. They removed and replaced the quarter panel, the wheel well liner, the mud guard, the bumper, blah, blah, blah listed with the charges they are billing their insurance company for reimbursement. Well, they did none of that. They bondo'd the fender panel and there is over spray on the door, and they didn't remove anything. My husband removed the wheel liner and massive amounts of leaves and debris fell out. They have now committed insurance fraud. Charging for repairs that clearly weren't done. What have they charged us for that wasn't repaired? How can you trust anything this dealership says. Clearly they don't value your vehicle. Within six weeks we spent $4000 at this dealership and they couldn't have given two sh!ts. Stay far, far away. Do not trust a word they say, it's all lies. Every person at Sands lied to my husband. Not one person was honest. read more

Sands Chevrolet - Flashlight left inside the motor - Car Dealers Near Me - Glendale, Arizona

I purchased my Chevy at this location, so naturally I expected to be taken care of here. This morning, I got up to go to work and my car wouldn't start. The computer kept rebooting, but I was eventually able to get it running and brought it straight to the dealer. The very first thing I was asked was whether I had an appointment. I explained no, but that the car is under warranty and the computer kept failing. The service advisor, Angel, told me they were really busy and it could take days before anyone even looked at my car. I was surprised and asked if I should go elsewhere. His response was that I could call around, but it would be days everywhere. Later, when I called to notify the manager, I actually heard him telling the service tech, "That's the lady that just left," before I was placed on hold. Then Angel, the same advisor I had issues with, picked up the call. I made it clear I did not want to speak with him and asked for someone else. Instead, I was left on hold so long that I finally hung up. This is not the kind of support I expected from the place where I purchased my vehicle. I will not be returning to this location for anything going forward. read more

I bought my Trax from them in 2019. At the time I was in a horrible stance for credit but had a paid off car to trade in. What bothered me was the end of the deal. They forced me to give my cc info to OnStar in order to "complete the sale". I do not and will not ever need to pay for OnStar, complete waste of money. Then I had to demand my keys for my trade in so I could get my freaking stuff out of it. Today I called in to see if a part on it is still under warranty, got bounced to four different ppl, twice to the same person. They all mumbled, spoke too fast and you could tell from the sound of their voices they could have cared less about my issue. read more

Fab was a great help throughout the entire process including the rest of the departments.

Got a call from Corn, and told me he could get me a deal, and let me tell you he did exactly that. I walked in not knowing what car I wanted but he really made my first time buying a car a great experience. From the test drive to working with getting me lower payments and even coming in on his day off to do the paperwork. He connected me with Garry the finance guy that was great to work with and explained everything to me and answered any questions I had. Even went above and beyond to get me a better rate. Thank you guys for a wonderful experience. Love my car and recommend working with these guys for sure . read more

Brought my car in for an oil change and had to keep coming back for repairs and maintenance ever since. Now they told me my motor was gonna need to be replaced and they were gonna charge me an arm and a leg for that. Was gonna try to trade it in there and spoke with the sales team and they were okay. There was a manager that we spoke with and he was extremely rude for no reason. You guys need to look more into who you're hiring because that's just ridiculous. You cannot be treating your customers that way. The service department was okay I guess. Had Allan and Andrew take care of my car every time I brought it in and they were extremely understanding. They were probably the only good people in that building. Anyways yeah avoid sands Chevrolet they don't care about you. They just wanna make a check. read more

Went to Sands Chevrolet to get new batteries for Key Fob to a Chevy Tahoo we bought from them. I started with the service department to be redirected to the parts department. I went to the parts department for which a lady referred me back to the service department. I explained my situation. She looked on her computer and brought me to batteries, however, refused to open and check if they were right for the key fob. She told me I needed to go back to service for installation. I went to service and they were the wrong batteries. I went back to parts department and told them. She immediately said we don't have that battery. I was shocked as the vehicle is a 2021 Chevrolet Tahoe. It appeared to me she simply didn't want to be bothered. I went to another dealership outside of Sands and had the issue taken care of immediately. I am i the process of buying a new Chevrolet Tahoe however will not use Sands Chevrolet again as they have competency issues. read more

Proper diagnosis of complex repairs. 2 new Duramax 3.0 1500 Silverados purchased within the last 5 years. Both trucks developing complicated problems within the first 35,000 MI, numerous attempts made by the service department to correct different problems on each truck. First truck leaking oil. Second truck leaking coolant. Finally the work was performed, but problems still exist. I did have to take my 2nd truck to an outside mechanic to get a proper diagnosis, I returned to have the repairs done at Sands hoping to get proper repairs under warranty. Because they had been trying to diagnose a coolant smell problem that had been going on for 50,000 MI which turned out to be a pinhole leak in the radiator. They notified GM, Nothing but bad faith from GM corporate only willing to pay 10% claiming the truck was now out of warranty for bumper to bumper, and the drivetrain warranty did not cover radiators. One positive note. Sands the company did step up and drop a $2,200 radiator replacement to $800 also I had a 2020 Silverado with the 3.0 Duramax diesel. It was leaking oil from the day it was purchased. After 3 seal replacements on the front main crank. I decided to sell that truck back to Sands, with a large out-of-pocket loss. I purchased another Silverado just like the last one. At that time saying I would give the 3.0 Duramax Diesel a 2nd chance. All I can say is I probably won't be buying another GM product after being a loyal customer for 40 years. In closing it is mid January 2026 GM dealers across the country have 900,000 trucks sitting on the lost. They have shut down production, because the trucks aren't selling due to numerous mechanical failures and outrageously high prices. It seems that GM has lost its way again. Hope I don't smell another taxpayer bailout. It's too bad that they have built so much predetermined obsolescence into their trucks. GM has built trucks in the past that will run 300,000 to 500,000 MI with good maintenance, making them famous for good value. It would seem they have put profit first over customers. read more

Had a horrible experience with Anthony Caraveo. I would not recommend doing business with Sands Chevrolet, if he's the car salesmen you're working with. Didn't listen to anything I told him and was trying to make buy certain vehicles. I told him I was interested in seeing two vehicles and he insisted I looked at other ones that were priced hire than the ones I wanted to look at. I told him I just wanted to look at them and come back to buy after speaking with my sons mom. He kept insisting I buy now and got rude once I told him I wasn't going too. Didn't even bother to properly say goodbye, just walked off. Horrible Employee, needs to be retrained. read more

Came here after a horrible experience at Larry H Miller in Avondale and was blown away by the professionalism and customer service here at Sands. Firstly I wanna thank Nick over in the service department for the thorough communication and kindness he provided. Secondly I wanna give a huge shoutout to Jonathan AKA Beetlejuice over in sales for going above and beyond for my partner and I. Not only was he clear in communication, but he was incredibly friendly and made me feel comfortable throughout the whole process of buying my new vehicle. Whereas before, it's always been an incredibly overwhelming experience. He explained everything thoroughly and answered all of our questions without hesitation. I HIGHLY recommend asking for BEETLEJUICE if you're going here to buy a new car. read more

Sands Chevrolet - Chevrolet Equinox - Car Dealers Near Me - Glendale, Arizona

Was looking at a 2023 5500 Chevy Truck which I later purchased. my issue was the Power take off, PTO, I wanted to know if I would need to replace the PTO that was on the truck or would it work the Crane I was going to mount on the truck. My people said I would have to replace it. Ok so they took a little off and I purchased the Truck. Came to find out they removed the PTO, when I returned to ask them about the PTO, they said it was never on there, I said the salesperson showed it to me? it's on the Inventory list? Both salesperson and Manger refused to do anything to resolve the problem. I ask what else is not on the Truck that's not on the Inventory List. I'm Not going back. and I have a Fleet Account with GM, go figure? Dennis J read more

False advertisers. Called to see if a specific used car was still available. They first said no it was sold, then said "the sale might have fallen through actually! come look at the car." We asked them to confirm if it was there and they said they would call back. They called back to say the exact car was there. We drove over, just to find out it was being "loaned out." That didn't make any sense. He showed it to us on his computer and said that we should just buy it today and I pushed back to say "no we need to see it and drive it..." Do you think we're dumb? You think we would just buy a USED car sight unseen? Two salesmen tried to convince us to look at other vehicles and say we should consider something else that we could take home today when we reiterated constantly that we came to see that EXACT car only. After doing some digging online, we found concrete information that the car was SOLD IN OCTOBER! Why in the world would we trust you for anything when you can't even be honest that you don't have the exact car we want. Completely wasted our time and they clearly use this as a sales tactic to get you in the door. Hopefully someone sues you guys one day for fake cars being advertised on your website, it has to be illegal in some fashion. Total scammers and totally scummy salespeople who lack integrity. Why should ANYONE trust you and your business practices???? read more

Guys LISTEN to me!! Do not buy the new Chevy Blazer EV and definitely not from this place! I tried to drive it home and the battery stopped charging after 1700 miles!! The picture on the screen of the car shows the red car with the exclamation point in the lower corner and the car will not take any charger at any charging station now!! Definitely do not buy it from this dealership cause they are absolute tragedies of salesmen! They know nothing about the electric cars they are selling! You do not get a grace period after you sign a contract with them and you are trapped in something that runs your whole life! You have to charge it every 2 hours of driving. Charging it costs money! You need an adapter that doesn't always work!! They don't tell you any of this! The chargers at their dealership didn't even work and they sent me home with a 36% charge. Run for your life from this place and run for your life from electric cars from anywhere but Tesla. Someone come visit me at the Fairway dealership in Las Vegas at 7am and make me feel better cause that is where I am trapped until they fix my BRAND NEW battery that is busted already. I traded in one of the best Chevy Silverados 2012 and they gave me a busted pile of garbage. They are gonna respond to this with a bunch of lies! I guarantee you not one of them has driven one of these for longer than a week. Buzz is for sure ashamed of you guys. I know he doesn't run business like a cold ass human like the men that he has running things at Glendale!! They don't have any women working there cause they said "it's a distraction" bahahahhahhaa. Looks like you are still distracted cause none of you know anything about the cars you are selling. read more

Sands Chevrolet - Car Dealers Near Me - Glendale, Arizona

**Dangerous Cars and Horrible Service - Avoid at All Costs** I bought a car from this dealership less than 30 days ago, and the entire experience has been a disaster. Within that short period, the car developed a major electrical issue that made it impossible to drive safely. I was stranded and in a dangerous situation, and when I told the dealership that I could have been seriously hurt or even killed because of the car's issues, they showed zero concern. I tried reaching out to the salesperson I worked with, Art (short for Arturo), but he completely ignored my calls. When I requested a return or refund, I was informed they don't have a 30-day warranty, which is unacceptable given the severity of the problem. I asked to speak with a manager, but no one ever called me back. The service department was just as careless, with one person actually telling me, "things happen, it's a used car." This dealership has shown a complete disregard for customer safety and satisfaction. They're selling unsafe vehicles and refusing to take responsibility. I had to rely on the manufacturer warranty and take my car to a Cadillac dealership to get it fixed, which they thankfully did. This dealership is a danger to its customers and should be shut down. Do not put yourself at risk by doing business with them. read more

The parts department put you on for over +20min. After waiting for 25 min hung up and called another dealership.

Melissa in the service department is absolutely amazing! I was sold a lemon from Carvana that within 30 days of having needed over 10k of repairs. She was the only person on my side and keeping me in the loop of what was happening. She listens and understands. She made sure I was in a safe vehicle before I got back in it. To Melissa and the staff at Sands, thank you! I appreciate all your efforts and time. You're a rockstar read more

This is my second attempt at writing an honest review of my experience at this service department. My first review resulted in a 6 pm screaming match phone call with the service department manager, Derrick. He offered a new battery, but I declined because I was really worried about a confrontation if I came back. I called at 8 am on Monday morning to get a quote on having the spark plugs and wires replaced on a 2011 SS Camaro with 80k miles because it's due and on my list of things to have done. I also mentioned it was having a slight hard start, so I assumed it would be the plugs or battery. This was my own process of elimination while addressing the plug maintenance. Derrick Phillips advised me not to "just throw a set of plugs in it" and instead let him diagnose it. I immediately felt this was a sales tactic to get a diagnosis fee, but he never once mentioned it. He also advised me to drop the car off and get a complimentary Lyft ride home as the wait would be about 3 hours. However, I also assumed this was a sales tactic to keep my vehicle overnight and perform unnecessary expensive repairs when I simply wanted a quote for the spark plugs and wire replacement. I declined the ride and waited for 5 hours right up until closing just to get an estimate for $11,408.91 of other things he suggested I replace, or have the battery replaced for $570.02 to resolve the minor start issue I was attempting to take care of. I declined everything as I felt my request was ignored. Instead of just quoting me for the plugs, I got a quote for nearly $12,000 in recommended repairs that didn't even include my original maintenance request. On top of this, the price of replacing the battery was so grossly overpriced that I no longer felt like I could trust anything he said. I was pretty mad about the whole experience and just paid the $207 diagnosis fee and left a 1-star review, only to have Derrick, the manager, call me and turn the conversation into a screaming match until I agreed to remove the review and come get a new battery the next day. I avoid auto repair places because of the negative connotation of being taken advantage of. I chose to take my car here based on an experience I had with Jerry Moore, Sands co-owner, years ago, but it turned into the worst auto repair experience I've ever had. read more

Sands Chevrolet - The quote. - Car Dealers Near Me - Glendale, Arizona

Purchased a vehicle soon after the the quarantine had been lifted. Needing to find work, I also needed a reliable car as mine was on its last leg. The sales team certainly took advantage of that, selling me a vehicle in which had many issues which they did not disclose. This broken visor is just the latest thing I discovered as the glue they used to fixed it has melted as temps have been rising again. Power locks stop working when it rains due to a short somewhere that will cost me almost $500 just for them to search for the issue, not guaranteeing it can be fixed. This place is a huge disappointment as it was listed in my bank's recommended dealership list. Needless to say, my bank will finally be hearing from me after 9 months of finding hidden issues. read more

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Where do I begin.... I was looking at a Chevy Traverse online from there pre-owned vehicles tab. I decided to inquire about the vehicle. Sales Manager Luis reached out to me via email then text. After a little back and forth he referred me to one of his sales guys Miguel. I expressed all of my concerns and shared what I was looking for. Miguel showed genuine interest to help me. I specifically said I don't want to waste your time nor do I want my time wasted so again I told them what I was looking for. He said absolutely. Fast forward to our appt. Miguel was apparently busy knowing we had an appt at 5:30 so he then passed me to a young kid Toni. Now Tony I again shared everything I did with Miguel and after little back and forth and again me expressing what I am looking for and to not waste my time he said he was going to look to see if the vehicle I was looking at online was available. After he went to check to see if the vehicle was still available, he came back to tell me the vehicle was no longer available due to engine problems. It didn't pass the inspection. Now he never even specifies what vehicle it was because there are (still are online) 3 Chevy Traverse's still available on their website. In fact, he blatantly said well we could get you into a Kia Sorento. Now at this point I was baffled at the disrespect because he didn't even suggest any of the other two pre-owned traverse's available and to assume I would be okay with a Kia Sorento. It is at this point I gave thanks to God for me not responding the way I wanted to but I was like if I wanted a Kia I would have gone to Kia. I immediately said no thank you. I got up and left. Horrible experience. Do not recommend this place. read more

Hey everyone, I normally don't write reviews, but I wanted to take a moment to write a review on this dealership because initially I chose Chevrolet in Glendale because they had a good reputation in the community, however upon my arrival to the dealership and interacting with some of the sales staff, it became clearly apparent to me that may be the reputation might not be as good as I initially thought I was responding because they posted a really nice ad on Facebook that said your job was your credit and that your credit score itself didn't matter that much but after interacting with some of the sales staff, it became evident to me that the advertisement that they placed on Facebook Was false advertising, the ad starts off promising 100% approval and I guess the reason that this is important to me and I think it should be important to other people who would like to buy a nice new vehicle because dashes your hopes you go into the dealership fully believing the advertisement that they posted to have your hopes crushed and you walk away with this sense of disappointment because they were less than 100% honest and honoring the advertisement that they posted. I hope this is helpful to other people certainly helped me to be able to share it with you guys blessings to all . 2:30 M 5G+ 69 Sands CHEVROLET Like * Comment Send Share Sands Chevrolet Used Cars Glendale AZ Sponsored * **INTRODUCING THE ALL NEW JOB=C... See more YOUR JOB IS YOUR CREDI 100% CREDIT APPROVAL IS OUR GOAL! Messenger Contact Sands Chevrolet Used Cars Glendale AZ Send message 69 136 comments 9 shares Like Comment Share Tent Camping Cassandra Daniel * 1h * Our tent set up. First time tent camping. Pool chairs for the win. I hate air mattresses! read more

Sands Chevrolet - Car Dealers Near Me - Glendale, Arizona

I normally don't write reviews but this warrants a review so that consumers stay away from servicing their vehicle at Sands Chevrolet on Grand. Last year 1/31/23 they replaced my cam shaft and did other maintenance of stuff they said I needed on my 2016 Tahoe. I originally went in because my fan kept staying on but only happened when it reached lower temperatures outside. They came back with this laundry list of repairs. Ever since they made these repairs my ajar hood open notifications kept coming on and my car alarm would randomly go off. My battery ended up going out in May 2023 so I replaced it with a new one at another mechanic shop. The battery only lasted for 6 months before dying again on 1/3/24. I had warranty so i replaced it and the hood latch to see if that was causing my battery to drain. Even though I fixed the hood latch the ajar message was still going off. I than took it to the dealership on 1/24/24 to help diagnose the problem and gave them all the information about what was happening. They informed me sameday that it was my negative battey cable that needed replaced. This cost me nearly $450 to fix. They said this should help resolve my battery issue. But as for my ajar hood open error that now I needed to change out the rear lift gate hatch. Here I am on 2/27/24 with a dead battery and car not starting. When I called them they told me I would have to tow it in for them to diagnose what should've been diagnosed last month. So I am stuck paying a towing fee so they can tell me I need to repair another part. I don't think so they will not take me for my money again. I have spent thousands of dollars on service repairs at this location. Keep away from this location they are in the business of just switching out parts but not fixing the issue. Also, when they do switch out parts they end up breaking something else. I hope this helps save someone from making a poor decision to service your vehicle here. read more

First, I've bought 2 cars from here already over the years. Thought I'd take my daughter there to get her first financed car. But to save some hassle we went with her already approved for a loan. The salesman was straight up unprofessional. Said he was going to get keys for this car or that, just for us to see him at the sales desk I'm sure talking about us some, but for 30 straight minutes. No. Then comes back with another salesman that says they have nothing worth buying in her price range. We get up to leave. Oh but they do have one! So we go look. Test drive it. And pass on it. So we leave, 5 minutes up the road the salesman calls. He found one that's not in their lot. So we make an appt for 2 days later. He'd have the car on the lot the next day though to make sure it's cleaned up. We show up for the appt. He had called in sick, yet no one bothered to save me the 30 minute drive with a phone call. So I assume the car is there. Nope! Still not on the lot. But they can get it. We walked out. Seriously. Won't go back there again. read more

I just waited 3 months for a Chevy bolt and had confirmation they would honor the $5,900 consumer cash just to be told the week before arrival that by the time my vehicle would arrive, my sale would no longer qualify for the rebate. I got completely baited and these guys are super shady. Also. Seems real convenient the week of my arrival put me outside of the rebate. Thanks for being totally dishonest, Tyler. Avoid that guy if you folks have to buy from them. read more

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I recently took my 2019 Chevy Colorado to get serviced for the third time due to a engine light that came on to Sands Chevrolet. Still under warranty, so no worries right. Well major transmission issues as well as a few others so it was there for almost 60 days, Due to GM strike and unable to get parts. When A service tech finally called I asked him to do a oil change. When I picked up my vehicle a service tech offered a comp oil change, so I left, happy to finally drive my own vehicle and noticed my tires were all very low and 2 days later a low oil message appeared and I had to put just over 2 quarts of oil in it and upon further inspection all of the other fluids were low as well. I feel like the Sands Chevrolet team has not provided good costumer service and I wouldn't recommend going to Sands Chevrolet. read more

I have bought 34 new vehicles and 29 of have been GM vehicle s. Never have I have such a poor buying experience as the one I experienced at Sands Chevrolet at Glendale Arizona. They couldn't even get my address right on the paper work. They refuse to explain what they are charging me for (supreme protection package) that they charge $1495 for. I believe it is another form of (dealer added profits). I would not recommend this dealership to buy your new car. read more

I came to this place bc I looked on the google reviews and they had 4. Something star review boy is that wrong yelp is way more accurate!!!!!!! I wrote a super long post but I exceeded the amount of characters i screenshot from my notes and uploading them here! I did the same for google reviews! Never will I recommend this place to anyone!!!!!!!!!!!!!! read more

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I have never experienced such a level of poor customer service and flat out disrespectful. I always thought customer service like this was a joke I called to inquire about a part. I was hung up on multiple times, yet they oddly accused me of hanging up, I never once hung up. I called a total of 9 times. Each time I was put on hold and hung up before I could talk to someone, or Robyn would send me over to service dept. Robyn called me back at one point, yelled at me, told me I keep hanging up on parts dept, and then putting me on hold and hanging up. A few times I called back and she would pick up the phone and slam it down. She eventually stopped making a game out of it and connected me to parts dept, but by then I was frustrated and spoke to a manager. It took me an hour to locate a 50 dollar hose... Where as my roommate called you guys and had the part on will call in 8 minutes. 8 minutes Not sure why Robyn felt the need to make me feel like I'm a piece of trash, but I will make it a goal to trash your business reputation in the same sense Shoulda just ordered it from AC Delco When I went to pick it up, Dave, the parts manager I spoke to for nearly 40 minutes, had the wrong part... Had I not been of any intellect I would have purchased a fuel line instead of the radiator hose I needed. I have never experienced anything like this. Ever. This was a game for them. And I don't understand what I did to them to be treated so awfully read more

We love Derrick Phillips, who is a service advisor here at this Sands Chevrolet dealer. My husband Mike has a 2018 Silverado, and I have a 2011 Cruze. Derrick always finds us coupons and discounts to help with the costs. He also makes sure that we're satisfied with our repairs. Twice recently, my Cruze had to be returned to the shop because the repairs were not done to my satisfaction. Derrick went above and beyond to make sure I was happy at no additional cost to me. We highly recommend Derrick at Sands for your service needs. read more

My daughter and son in law went into buy a vehicle and they were mislead by the salesman. I was going to co-sign for them to improve their interest rate, but in the end, they ended up leaving with the vehicle without signing ANY paperwork and everything coming to me as if I was buying the car...and I wasn't even there. The rest of the buying process, all the way to the final signature, was just as chaotic. read more

didn't really like it they have all these "promos" but could not help me at all they also had a few guys that are just rude

DO NOT BUY HERE DO NOT WASTE YOUR TIME. Because this dealer does not value your time. Overall disappointing. Wouldn't recommend. Won't be returning. I can say my salesman was good. What's not good - 1. Any finance person who works anywhere should never ever talk about how much someone makes. It is not your money and you have Zero right to talk about "what someone else" can afford. Get your hands out of someone elses money. Zero class from the finance guy on that. It's a low rent tactic. 2. Do not make someone wait hours to have end up coming back to get what should have been provided upon sale. Then make them wait and additional 3 hrs for that simple task to be taken care of the following day. poor to zero customer service. 3. If anyone is spending 35k on buying and vehicle and you give a lame excuse on providing 5 gallons of gas on used vs new getting a full tank. It's a cop out and the dealership is just being cheap. Pandemic is over stop using it as a tactic to get out of spending $50 when someone just spend 35k. honestly explaining things "after the fact" I'd a bs childish move. Lousy customer appreciation. 4. Making your customers walk from one building to the next probably at least a football field and not delivering their vehicle to them after a service again. Lousy. no customer appreciation and totally lazy. 5. Having busted vehicles listed for sale and on the lot with a tag for sale for them to have knocking lifters so bad. then the stench of a dog crate living condition in the cab of the truck is unacceptable. Over all I would give zero stars to this dealer and kudos to my sales guy for actually listening to what I want And getting me that. Everyone else is pretty unprofessional and self serving. This dealership at the end of the day is solely focused on margin and money. I will actually be taking my vehicle and getting a warranty from a different dealer as to not give these people a single time more. And I will be using another Chevy dealer for any service or issues. read more