Ordered the Brisket grilled cheese on white bread. The brisket has a good flavor not dry at all. I loved that it came with a yummy sweet treat (chocolate covered strawberry). What a nice surprise. I also had the raspberry mojito (non-alcoholic) and that was delicious too. They have several soups, salads and sandwiches to pick from. Everything looks fresh. Can't wait to go back. read more

First time to this location and 2nd time ever to a Café Zupas. Place was messy. One of the boards was missing a whole sandwiches section of the menu. Hard to decide what we wanted. Got to order quickly but didnt feel like we knew what we were doing. Simple protein bowl made quickly but no explanation of how ordering worked or what to expect on if you grabbed from counter or not. My husband ordered a sandwich but it wasn't ready at checkout. Guy who took our order disappeared. Cashier had to go ask status if anyone was making our sandwich as no one knew about it. Guy said he was making a spread and ready in a couple minutes. Paid for food. Hubby ate all his soup and still no sandwich. Really wanted those together. Waited total of 15 or more minutes..and had to go to counter to ask. When we asked if we could get more soup with the sandwich they said no and made us pay for it all over. No apologies that it took longer than we were quoted for getting the food. It would have been nice to be told it would be longer than a couple of minutes..we would have ordered another sandwich option. Customer service was sub par and there was no care for the customer and poor communication. Needless to say we will NOT be back. Employees could care less..no wonder the place only had a handful of customers the whole time we were there. Do not recommend. read more

I wasn't feeling energetic today (sometimes my body has to adjust due to weekly medication taken). I decided to treat myself to soup and salad. I don't normally order takeout but I remembered I had a Instacart credit which was super helpful cost wise. I selected my faves- strawberry harvest salad and southwest potatoe and green chili soup. I appreciate how nicely everything was wrapped to go. It comes with strawberry dipped in chocolate. It definitely hit the spot! read more

Café Zupas - Soup Near Me - Mesa, Arizona

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If you're a delivery driver they do not honor your time. They had one guy who was backed up six or seven orders. They had a lazy person at the front desk, taking orders that had nothing to do and didn't help him finish the mobile orders. They don't look you in the eye, they don't tell you where you are in line. They just tell you it'll be ready when it's ready. A complete embarrassment terrible place. read more

For my first time I was excited to try this place, the staff was rude especially the boy with lashes and lipstick, the portions were extremely small!! half my bowl was full and i got a pretty good amount of ingredients that should make it pretty full as well as avocado, ONLY 3 SLICES, are you serious for $2 extra?!! im writing this right after eating here and i am sick to stomach,i feel terrible what is in that food?! experience was sad and ridiculous and im never coming here again!! DO NOT RECCOMEND!! read more

This place has you walk through the line telling them what you want. There are salads, soup, sandwiches, and now bowls. I like to get the"choose two" which allows you to get a combo of two from sandwiches and soup and salad. No matter what you order, you get bread and a chocolate-dipped strawberry. There are a few self-serve gourmet lemonades along with sodas. I got the combo and chose r Avocado Caesar Salad and Southwest Potato and Green Chile soup. I'm sad to say I didn't enjoy either a whole lot. I poured the Caesar dressing on before tasting it, and didn't like the Caesar dressing. The soup was okay, but I was disappointed and wished I had gotten the lobster bisque, which I love. I will say there is a lot of good food here--i just made the wrong choice for ME today. Fyi-- hubby really liked the Avocado Caesar a salad, so it was just me. read more

So disappointed. Been craving Zuppas for awhile. It was not busy. Staff was nice though. We ordered salads that were a pretty good size but swimming with so much dressing. The drink dispenser area was disgusting. There was lots of mold around the ice dispenser. Not a little but a lot. Basically the whole counter area was nasty. There was no tea. Not sure what was going on with that. No butter, no lemon, just a few forks and knives left. We had to wipe down the table and bench prior to sitting. At no point did we see anyone cleaning the dining area. Truly we should be contacting the health department. I truly hate writing this but this is uncalled for. read more

Inconsistent quality every time. Don't order lobster bisque you've been warned. Bad bad bad bad bad

My service was so amazing! Tyler, lead chef and the whole staff provided excellence service. He was so patient with my questions, gave me options and even walked my mother to the table. Everyone went above and beyond. Highly recommend!!! read more

Delicious healthy choices ! I like that gluten free is available and my kids love the chocolate covered strawberries.

Heard good things about Zupa, left underwhelmed. First impression, place Is filthy. The tables, the windows, the booths, the floors, the stainless steel, you name it, it's filthy. Guest perception is everything and unfortunately seems as if sanitation is not kept at top of mind here. My wife and I had bowls, they were pretty good. Cashier asks if we want bread, we say yes then follows with they will be partially hard and frozen, we pass. This place is lacking leadership, and is in dire need of it. We had the strawberries with dubai chocolate for dessert, it was delicious. read more

Café Zupas - Soup Near Me - Mesa, Arizona

I took my buddy here for lunch this last week we had an enjoyable lunch the food was good. It's a pretty good value. The team behind the counter, lacks pleasantness and personality generally. Interactions are very transactional. I'm here every month. If I had a recommendation, it would be that whoever is in the leadership team here at the location on baseline find a way to put a smile on your peoples face and make them pleasant to interact with They do tend to be very task oriented. read more

This location is filthy. The booths, tables and windows are dirty. The bathroom looks like it hasn't been wiped down since it opened. Sick. Do better company. There is hair on my table. read more

Café Zupas - Soup Near Me - Mesa, Arizona

I'm not sure what happened to the last people that worked here they were awesome but I haven't had Zupas in a while I went in today to some stank face people. And the portion for the salad was insane! I left so disappointed I came home and heated up chicken I had from the other night to add in because all they put was like 4 pieces literally !!! This is why I eat at home read more

Came here around 4PM after placing a pick up order. Service was so slow. It said it would take 15 minutes for the order to be ready (by 4:09) and we didn't get our food until almost 4:40. So disappointing. Not to mention, my husband was being recorded while waiting for me to finish feeding our daughter after finally getting our order. My butt was to the camera. I didn't give consent to record. The guy is lucky I didn't hop out and say something. Terrible experience all around. read more

You know, most Zupas I haven't been super impressed with but this one I was. First let me say the place was clean. There was a man who I believe was the manager putting tables away and it all seemed very organized. Second the staff was friendly. The girl who served us at the register was friendly and not only that the man who I believe was the manager was talking to every person coming and leaving. I was so impressed with his friendliness despite the night being late and the staff all being tired with people still coming in. I hope they get raises because the food was good and how the staff works is a make or break for restaurants especially chains! Thank you guys :) read more

I got a large chipotle glazed salad without chicken. I was disappointed to find that the high-protein vegetarian options are just nonexistent. They don't have a vegetarian option for the protein bowls and everything else is less than 20g for a meal. The salad was mostly fresh and the service was solid. The atmosphere is relaxed as always. read more

Café Zupas - Chipotle glazed salad without chicken - Soup Near Me - Mesa, Arizona

Food was great the ranch was little watery. but 5 empty booths all dirty so could not eat at them as well as most of the tables and the floor. Looking at pat reviews it appear to be normal for this location. Not a staffing issue plenty of people standing around talking or texting behind the counter read more

I went at 8pm to get their viral Dubai Chocolate Covered Strawberries. There was quite a line with a few folks getting only chocolate/strawberries vs a full meal. I feel like there should be a separate dessert line so that we don't have to wait in the long line while everyone orders their sandwiches (line took about 10 minutes). When I got up to the front, they finally told me they were out of the Dubai cream (the main ingredient to make Dubai Chocolate Covered strawberries) and they were waiting for an order from Italy... so I opted to just get chocolate covered strawberries without the cream. It tasted good but was not worth the money. I got a small which was about 6-7 strawberries and it was $9. A large would have been $15! read more

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Restaurant is absolutely filthy. Most of the tables and the floor have not been cleaned all day apparently. Person running the cash register is wearing gloves and going back back-and-forth between the food and handling cash. Like most of our previous favorite restaurants, quality has gone downhill due to lack of adult oversight and standards. read more

Cafe Zupas is one of our old favorites but it's been awhile. They always have fun seasonal recipes and this night was not different. They had a turkey with Brie cheese and cranberry sauce sandwich and also a pumpkin chorizo soup. I always do the "try 2 combo" where you get a full sandwich with a half soup/salad. I went with the Fall specials. The cranberry sauce was pretty good but was a bit more than I would put on if I made the sandwich. It also seemed to be from a canned version versus fresh like we make for thanksgiving. The pumpkin chorizo soup was really good. The pumpkin flavor was subtle with a good Smokey chorizo flavor. Very creamy and perfect to dunk your bread in. For 2 combos and fountain drinks, with a tip, it was under $40. read more

Great food, amazing service. Came in around closing time, employees were still very welcoming and hooked it up with some desserts and chicken! Love a place that values customers along with amazing food! Will be coming here alot!! read more

Soooo filthy!! Like seriously nervous to eat my pickup order bc of concerns about getting sick. TBT lol I mean water on the floor from a leaky drink machine, outdated furniture, wall decor peeling off, floor was filthy. And you can tell that the grime around the drink station had BEEN there, old cracker crumbs crusted into corners by cup lids and so on. The dessert cabinet was so dirty on the inside with desserts that had turned into antiques bc they'd been sitting out for so long. Honestly really surprised bc usually shows is clean and busy! I feel bad even leaving this review, but I'd like to come here again and leaving this in hopes something will be done. Little confused though bc I'm not the first person to leave this review and it doesn't seem like a whole lot has changed. Not sure why, maybe understaffed? Everything else seemed fine, staff were working hard and our food was good. Although, it seemed like they used the wrong type of chicken in my husband's chicken pesto sandwich. Had nuts in it, pretty sure that's not right lol Cafe Zupas please do something!! This place gets a lot of biz, don't understand why something isn't being done. ‍ read more

The service was good, my salad was good. I asked for salt and pepper,I was informed they don't carry that anymore. I thought they were kidding. They were not. WHAT???? read more

Order was placed at 4 pm for a 530 pickup. Upon arrival, they hadn't even started to assemble the order. A soup was missing which we paid for. 2 people ordered the lobster bisque. It was bland. Not worth it! Save your money and go to Wildflower! read more

Ordered a large southwest potato soup, had maybe 3 potatoes in it and was watered down with no flavor. Girl at checkout rang you up and pushed the order towards the customers and the whole place was disgustingly dirty. Never again! read more

Love the sandwiches, soup, and strawberries but what I don't like is a completely incompetent employee that's only there to try and flirt with the girl workers. Trey was off from the beginning acting like he didn't want to do his job, purposely not give the included bread and strawberry for my combo, and couldn't help but bump, nudge and mess around with the blonde and brunette behind the counter with him. Absolutely infuriating to come in and be excited for the food but not know if you're going to get a shitty employee like Trey again. read more

My wife and I visit this location often but we might have to stop coming every time we for dinner they are out of bowls and the dinning room is a disaster!!! read more

If it wasn't for meeka's great customer service experience, i wouldn't be coming back to this location. The first server never fails to either not know their job, snap at the next helper in line or they're just out right rude to me as a customer and to their co-workers. As the lead in the line you should somewhat know the menu. If i ask specifics about the menu you should know some of the answers to the questions i ask and not rudely push the menu towards me. I had no desire to ask the blond dudes name or the blonde female who is usually at the front of the line staring the order. Zupas isn't cheap but to have rude service on top of the prices! NO THANK YOU! Horrible service from the preparer of my food! Great Job zupas on hiring someone who takes no pride in doing or knowing their job! This dude should take notes from Meeka! read more

The food is always delicious and the atmosphere inviting. I love that you can personalize your food and all the goodies you get with your combo. read more

I had a great experience today thanks to Ana. She is so friendly and always has a smile on her face. Thank you Ana for making my day today! - Gracias, Lore read more

We've been going here for years but today will be the last time. The cleanliness is awful and it's been that way for a couple of years now. Today the food wasn't good. It seems like they've started cutting corners to raise their revenue. The amount of fruit, berries, meat all of it was like child size. And I'm not a big eater but even for me it felt cheap. My melted sandwich was also cold. I swear they changed the recipe for the poppyseed dressing. It's not as good. It's just sad. I've loved this place for years but will not go back. read more

I was so disappointed in my visit tonight. Half the restaurant tables were full of dishes, there were maybe 10 people here and it was not busy. If you look at my past glowing review of Cafe Zupas, it was 5 stars. Today they get a 1. I'm not even blaming the very young staff, this is a management problem. The team that was working tonight was not experienced enough to be there without an experienced supervisor. The counters were dirty, looking around, it has lost its spotless reputation. When you see so many smudges on the glass counter that it looks frosted, it does not I still confidence in the cleanliness of the food prep area. The attention to detail that was, sadly has been lost. The management needs to have a cleaning day and not leave the inexperienced in command. The picture I have attached shows how dirty the cashiers screen is. It has not been wiped down in a while. This used to be one of our favorite places, please step up the pride of cleanliness. Hopefully it will be our favorite again. read more

Café Zupas - Dirty and neglected - Soup Near Me - Mesa, Arizona

We ordered a to-go order today. One of the order is Korean Kick Bowl. When I started to eat it, I discovered a few yellow leaves. I thought that's just a few and I could just take them out. But no, all of the arugula leaves are yellow. I am very disappointed at their worker's ethic and work attitude. These arugula should not have been used on the orders at all. read more

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If I could give this 0 stars I would. I ordered a soup and sandwich online. I showed up to find that about 15 people were waiting for their food for more than an hour. Multiple people asked about their orders then for a refund. Employees kept the line moving and giving food to in store clients only. No refunds were given. I eventually had to leave as no one would even give me the time of day to discuss how to get a refund or get my food. I will never come back here. I have working in the food industry so I understand there are tough times but the handling of this was so poor. The management was terrible and the employees were terrible. A manager was asked more than once. read more

We really do love ordering from here. The food is good and the price is reasonable. They just can't seem to ever get the order right. We use their app to order and when it asks for customizations, they ignore them like oyster crackers or butter for the bread. They frequently forget to add in the chocolate covered strawberries. They utilize DoorDash for delivery and on this last order, the driver had to call us to tell us they didn't have chicken noodle soup (we had three cups on our order). Why didn't the store call us? The driver had to then wait for them to cook something else for us which wasn't fair to him. It really seems like they don't put much effort into it. Either way, we'll still be ordering but it's just frustrating. I hope they start to do better. read more

I have been cravings cafe zupas so I decided to stop my to grab a late dinner. I ordered two meal a large salad, and the chose two. Both salads were amazing ! The sandwitch on the other had disappointing. I got the new bbq brisket and added smoke guda cheese. When I got home I was supper disappointed to see that they didint put any off the topping on my sandwitch. No cabbage slaw or pickels. Only cheese and skimpy meat. I live to far to drive back and have it re made. read more

Café Zupas - Bqq brisket missing all of the topping. Verry skimpy on the meet. - Soup Near Me - Mesa, Arizona

I have been to CZ on Camelback in Phoenix and really enjoyed it. This one is also very cool, with a fun, festive ambience. They have an amazing selection of items. This time I had the Thai steak salad which was very fresh and tasty.My Wisconsin cheddar soup was great with soft bread rolls dipped in it. Their cnocolate mousse dessert is a top five ever for me. Foodmaker staff of Anna, Abbie, Tommy, Nino and Manager Michael were great. It was crowded but I was out of there with my food in less than 15 minutes. read more

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First I want to start by saying I love Cafe Zupa however, today was not a good day for delivery. I ordered a BBQ Chicken Salad and Mushroom Bisque soup for delivery on the App and added the Onion Crisps for my soup. When I got my order the onion crips were not there so I called and they refunded them. Then I went to eat my BBQ Chicken Salad and noticed there was no Chicken on the salad. Very disappointing when you are hungry for something and it is done wrong. I would normally give this Cafe Zupa a 5 star rating but today was not a good day. I wished I had noticed the missing chicken before I called so I could have let them know about that too. I know they can do better so I won't be deserting them any time soon but I will be watching next time I order on the app to make sure I get everything I asked for. read more

If I could give them 0 stars I would. Placed an online order and was told my order would be ready at 7:15, got to the restaurant after 7:20 fully expecting my food to be ready. Their kiosk for pick up orders is broke so you have to go to the register, but don't expect anyone to acknowledge you! They hadn't even started it yet when I got there at 7:20. It took over 15 minutes for someone to acknowledge me and the line of 5 people in front of me. The whole time there were plenty of people in the regular line that had been helped. In total I spent over 40 minutes waiting for my food. Not only that, but they forgot to give me my drink so I had to ask for it. Then when I got home and opened my salad there was absolutely no Caesar dressing and there was maybe 2 very small pieces of chicken. I absolutely will not be back. read more