Ernie's Pool and Spa supply not only had the part needed in stock but they also FaceTimed me to…read morewalk me thru the install process. Very knowledgeable and the issue was fixed in no time due to their top notch service and availability!

We had Mauricio over to provide a quote to resurface our pool, update the coping, andbring our…read moreheater online connected to an app. He had all the info we needed, including available surfacing and stone. We asked if it was possible to complete the job in 3 weeks so we had a new pool in time for our son's 5th birthday party. He said absolutely and the crew was out that day to drain the pool and get things started. They worked every day with a big crew to ensure the pool was ready on time. Thank you Mauricio for the great quality and customer service, but more importantly for finishing on schedule and on budget! Would highly recommend Ernie's Pool for any pool (and landscaping!) needs.

The project leader/Jeromy was on top of everything from the beginning to end. I am very happy with…read morehis willingness to do the fine job. The pricing is very reasonable and of course I will use them again. Thank you so much to finish the project exactly when I wanted ‼

Since this was our first time building a pool, we met with at least three different vendors…read more Royal's showroom was a great place to see their amazing craftsmanship and all the options we could choose from. Plus, our friends and neighbors gave us some great recommendations, which really sealed the deal for us. We started by meeting Mike in sales, who walked us through everything upfront and showed us all the different options. Then, we got to meet several team members as the pre-build process went on. Once construction kicked off, we were assigned a lead onsite, Manny, and for the office, Auria. Manny and Auria were fantastic, explaining each step clearly and answering all our questions. They even quickly fixed a little issue with the tile installation. After the pool was built, Jay helped set up the equipment and explained all the features. We're so happy with the process and the final product. Thank you, Royal Pools!

Professional, reliable, and a lifesaver for our commercial setup--grateful for their quick response…read moreand skill!" Thank you Sutton swim school

I was a big fan of this place for a long time. Then I asked them to come service my solar heater…read more It had 2 small leaks, which each required the replacement of a small piece of plastic. Then I got the bill. Almost $1200. $250/hour for labor! I was shocked. Their technicians are "highly trained" they told me. Guess they went to law school because they charge like lawyers! Then the repair failed shortly after. I requested a warranty repair. The guy came out and did the repair. In order to test it, he had to turn the pool on. It was winter and it had not been turned on in a while and so took time to build up suction. I assured the tech it would eventually run. He insisted that I must have a problem with the O ring. I replace it myself and knew it was ok, but he insisted. So I relented and let him change it, assuming it was no big deal. No mention of charging me. Then I got another bill for that for almost $200. To replace an O ring. I complained and they graciously took $80 off of the bill. wow. If a small family owned business is as rapacious as the big guys, why should I bother supporting them? Hello Leslie's Pools, did you miss me?

If you are looking for someone who is knowledgeable and honest, you should go to John. Don't be…read morediscouraged by a few one star reviews on here...look at the work he did and the FIVE STARS reviews from all of his clients, it speaks volumes. At first, when I called him, he said that his work is expensive. I felt a little uncomfortable and thought that how does he know how much I am willing to pay for this project. But then I realized that if someone who is brave enough to say such a thing, he must be good at what he is doing. Besides, I believe in "you get what you paid for". So I called him right back and explained to him what I wanted to do. He came to my house the next day and spent a good amount of time inspecting the property. He did not give me a quote but said it is not worth doing what I wanted to do. He gave me advise on alternative solutions and provided valuable information that I would not have known otherwise. After this experience, I feel like John is the only one that I would trust to do work for my forever pool. He takes pride on his work and once he takes on your work, you know he will turn your pool into a masterpiece.

We were going back and forth on exactly what to do with our 1970's pool. Initially we were just…read moregoing to have the interior replaced, including the tile. We got pricing from Adams Pool and AquaGunite and they were both very close. After speaking with my friend about his experience with John, I decided to meet with him to discuss other options. Let me start by saying, comparing Stonebridge to companies like Adams, Royal, AquaGunite, etc... is like comparing apples and oranges. They are not on the same level. Think of it like comparing a Ferrari to a Honda. John had a vision for our pool and although it entailed much more work and money than we originally figured we ultimately ended up going with John for our project. John was clear in communicating pricing, time frames, sequence of work and would always answer the phone when I called. We ended up adding and deleting scope and John was 100% fair in his pricing for both additive and deductive change orders. Believe me, I scrutinized everything.... John provided very fair and honest pricing which is hard to come by these days. The finish product is truly incredible. Stonework is flawless, pool design is off the charts, and the sheer power and performance of the equipment is unbelievable. The waterfalls, LED lighting, spa jets, spa fountain, in floor cleaning system, solar system, redundant in wall returns, travertine decking, and diving rocks are something I could have never imagined nor do I think any other pool builder I talked too could have imagined. John also got through the Woodside Bldg Dept which is no easy task! Now all this comes at a price so if you are looking for a bare bones, cheap pool installation / remodel contractor, John is not your guy. However, I feel like John's pricing is fair for the work he provides which again is above and beyond anything you will see from the big box competitors. Unmatched workmanship. Here are some details of our project. We have a free form, 35,000 gallon pool with a separate spa that overflows into the pool behind boulder wall. The scope of the project was a complete remodel which took about 7 months (majority was the stone work not the actual pool) to complete and included the following: 1) Demolition of existing spa, raised pool wall, and interior plaster, decking, piping, etc.. 2) Installation of new spa at opposite end of pool. New spa included (4) new in floor cleaning heads, (6) upper jets on separate pump with dedicated booster pump, (4) lower jets on separate pump with dedicated booster pump, fountain on separate pump, and new LED lighting. The power of this spa is amazing. I have been to numerous spas/hotels and I have never experienced the type of power this spa has. Oh, I forgot to add that the spa is located 115' away from the equipment room. John's plumber Raphael did an incredible job with the plumbing and equipment installation. He usually needs 28' of wall space for the amount of equipment we had going in. We only had about 1/4 of that space for him to work in and he somehow did it. Pumps are on custom stands, etc.. Really impressive plumbing job. 3) Installation of boulders on 40 lineal feet section of pool. There were about (25) boulders that varied in size and shape. They smallest weighed about 1,500lbs and the largest was almost 10,000lbs. Within the boulders we have (3) separate waterfalls that are on a dedicated pump and return. John personally placed and arraigned the boulders and they look amazing. The waterfalls are classy and functional. It is a very natural look. 4) Installation of new raised pool wall (approx 80 lineal feet). This was a serious undertaking and John and his crew did not cut corners. They epoxied the rebar in to the existing pool beam both horizontally and vertically. Compared to the previous wall that was cinder block this thing is bomb proof. And needed to be since we added almost 50,000lbs of boulders on top of it. 5) Install pebble tech finish, solar, in floor passive heating/cleaning heads. 6) Installation of new 10' diameter beach entrance with built in umbrella stand and multiple in floor cleaning heads. This really gave the pool a unique look and tied the raised wall / stairs into the pool like never before. 7) Installation of roughly 2,000 square feet of travertine as well as 2-1/2" bull nose for entire pool coping. John told us all the benefits of Travertine and I must say that after using the pool the past few weeks, everyone is TRUE!!! It is very smooth to the touch yet not slippery at all when wet and stays unbelievably cool to the touch even after hours of sunlight beating down on it. Glad we listen to him... 8) Installation of travertine over the top of existing stairs - there were (13) steps that were about 10' wide each. This took considerable time as each step needed to be chiseled down to accommodate the new bull nose. It came out looking incredible and was worth the time and mone

This company assumed ownership of the previous company I used. The technician is the same. I like…read morethis company for the following reasons: 1: the pool is constantly perfect. Absolutely zero problems. 2: equipment issues are mentioned to me and solutions offered. 3: I can easily tip my service person when I pay. 4: I can easily pay online. One irritation: I got a random email quote for a major equipment upgrade and got no response when I emailed back. I had no communication that there was any problem. I forgot about it and never heard back either. Also, the service I get is respectful and quiet.

A very Proficient pool service company my pool equipment hasn't ran so good in years…read more They know what they're doing and the best part I like is the communication Thank you Pools Etc

After a disappointing experience with our previous pool maintenance company, we were determined to…read morefind a team we could trust. Fortunately, we found Luis and his team, and it has been one of the best decisions we've made. They've been maintaining our pool for the past six years, and their service has been consistently outstanding. Recently, we discovered cracks in our pool that were causing a leak. Naturally, we were concerned about the repairs and the cost. Luis took the time to inspect everything, explain exactly what needed to be done, and provide a clear, detailed breakdown of every expense. He answered all of our questions and reassured us the repairs would be completed within two weeks. True to his word, everything was finished on time, and the results exceeded our expectations. Our pool looks absolutely beautiful and was ready just in time for summer. What sets Luis and his team apart is their honesty, reliability, and communication. They always take the time to explain things, are transparent about pricing, and genuinely care about doing quality work. We highly recommend No Problem Pools to anyone looking for a pool company they can trust. After six years of working with them, we wouldn't consider using anyone else.

This is long overdue! Luis and his team have been taking care of our pool for over 11 years. They…read moreare efficient and dependable. Luis has always been very responsive to any issue or question and helped us trouble shoot even after office hours. Thank you, Luis!

Spa repair services have been the bane of my home owner existence for 15+ years...until I met Jeff…read more On speed, competency, and cost he's orders of magnitude better than anyone else I've worked with. He was able to diagnose the problem, find the parts and fix it in a couple of days. It used to take me weeks to get someone out to my house and then months to order parts. I'm never letting anyone else work on my hot tub again. Thank you Jeff!

When the person whom I purchased my hot tub from could not fix the leak, after three tries, they…read morerecommended Spa Technician. These guys were great and efficient and tracking down the leak and repairing it the first time. REAL PROS! I hope I have no more leaks, but that does happen. When it does, they will be my first and only call.

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

Actually wanted to give Zero Stars but had to put 1 so I can leave a review…read more I called Creative Energy in San Mateo to get a monthly quote to clean & service my small spa at my home. I was given a monthly quote of 180.00 all inclusive from the maintenance department to provide requested service. However when my statement arrived, I was charged 354.00. It must've been a mistake so I called and spoke with the manager to make adjustment so charge would reflect the quoted amount of 180.00. Also quoted a repair service that wouldn't cost over 1200.00 and they tried to bill me 400.00 more after. So make sure to read the fine print when doing business with this company. I do not recommend doing business with this company. To Reply to David yes, I did use profanity which I never do but after being ripped off and lied to, and they miss represented their service and repair job anybody would've lost their temper was a horrible experience. I will never recommend them or ever do business with them again very bad total rip off.