Chris is amazing - was very knowledgeable and helpful with our pool pipes which were leaking…read moreunderground. His team replaced all our underground pipes and redid the cement flooring all at a reasonable price. He was readily available and patient with all my questions. Would highly recommend.

The owner Chris and Lisa are such sweet couple, and they do pool right!…read moreThey have been in business for decades, previously as an architect working on Hillsborough properties design and construction, I only trusted them as the are knowledgeable, fair in business, top notch in quality and services. Solar heated pool? LED? Remote tablet control? They got anything and everything! Now as a realtor selling properties, I also love hiring them as pool inspection whenever I need one. They are detail oriented and know what they are doing. Plus they are such a super warm hearted couple that you would LOVE working with! I would give 10 stars if I could. Thanks for everything Lisa and Chris!!!

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Their technician is great, but unfortunately the customer service is horrible. Makes it super hard…read moreto pay their bills, and I have never worked with such rude folks (Lisa) from the customer service with other vendors.

Our pool is lovingly cared for by Daniel, who is an extremely talented individual who takes great…read morecare in maintaining our pool. Daniel is a major asset to your company and I hope he has a great career path with your firm. Thanks Daniel!!

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

Actually wanted to give Zero Stars but had to put 1 so I can leave a review…read more I called Creative Energy in San Mateo to get a monthly quote to clean & service my small spa at my home. I was given a monthly quote of 180.00 all inclusive from the maintenance department to provide requested service. However when my statement arrived, I was charged 354.00. It must've been a mistake so I called and spoke with the manager to make adjustment so charge would reflect the quoted amount of 180.00. Also quoted a repair service that wouldn't cost over 1200.00 and they tried to bill me 400.00 more after. So make sure to read the fine print when doing business with this company. I do not recommend doing business with this company. To Reply to David yes, I did use profanity which I never do but after being ripped off and lied to, and they miss represented their service and repair job anybody would've lost their temper was a horrible experience. I will never recommend them or ever do business with them again very bad total rip off.

My spa is arriving this weekend. Customer service extraordinaire Mark thank you! Im so.over the…read moremoon to receive my spa this weekend! Thank you for all your help on my order Mark Doss!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

My favorite outdoor pool in the peninsula!…read more I've been going to Burlingame Aquatics for many years now - I use to even swim competitively! The pool operates as both short (25 yards) and long course (50 meters) depending on the day and time. If it is short course, there are about 20 lanes, but if it is long course, it is usually less lanes due to classes/ other programs being held at BAC. I've dropped into lap swim ($9) but I started to opt in for their 10 day pass which is $85 ($5 savings). I also just learned there is a monthly unlimited pass for $75 which is a great deal if you do plan to come in more than 10x a month. Check out their website for hours and if there will be less lanes due to classes. I love going during the day since you'll get a nice tan afterwards!

I have no complaints about the pool itself; it is truly world-class. However, shouldn't there be…read moreproper changing cubicles where one can comfortably change clothes after swimming? There ought to be at least two. We go there to swim, not as prison inmates; we shouldn't be forced to change in an open area or a toilet stall. In my opinion, this is undignified. If you cannot provide even two changing cubicles, that reflects poorly on you. ? I am very unhappy about this situation and expect you to provide a solution. Thank you.

Exceptional Service & Truly Customer-Focused I can't say…read moreenough great things about Peninsula Pool and Spa. From the moment I walked in, it was clear these folks genuinely care about helping their customers--not just making a sale. I was having issues with my spa and honestly felt a bit overwhelmed trying to figure it out on my own. Instead of brushing me off or pushing expensive services, they took the time to walk me step-by-step through what might be going wrong and how to fix it myself. They patiently explained everything in a way that actually made sense, answered all my questions, and never made me feel rushed. What really impressed me was how committed they were to helping me DIY the repair. They gave honest advice, recommended only what I truly needed, and made sure I felt confident tackling the fix at home. You can tell they genuinely want the best outcome for their customers, even if it means less business for them in the short term. It's rare to find this level of integrity and customer care these days. If you're dealing with any pool or spa issues, do yourself a favor and go here--you'll be in great hands. Highly recommend!

The do not want to do warranty repairs. They have been postponing my repairs for 2 months.read more

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.