Eddie asks you to pay ahead of the month being serviced. He increased full service to $159 a…read moremonth. By prepaying, if he doesn't fulfill the monthly service or he claims no tech will clean on a day because of a pool service course or holiday or when he wants to give his tech a week off, you basically are getting screwed with what you pay. He once sent an invoice of $80 a week after no pool service and doesn't inform ahead of time or approval of any extra cost/service that's not already covered with monthly full pool service. I hired him because of a friend using him before, but because he made excuses for not showing up on their pool service with "I have an appt with my accountant", they dropped using him after too many excuses and had to get their credit card company to reimburse for a month they charged that they no longer were their pool cleaner. The techs he used once just dumped chemicals and didn't clean/sweep the pool. Another incident, the tech sent pics of the pool (before/After) but neglected to show the condition of the jacuzzi which was dirty and uncleaned. Sent pics of the jacuzzi soon after the tech left. In the end, Tomao only pool cleaned 7 months and I'm now with a new pool company.

I originally hired them several years ago after another pool service company poor customer service…read moreand lack of care for my pool and basically ripped me off financially. At that time Edward was highly recommended by Leslie's pool and he was also just starting out . Edward was initially very professional and prompt in coming out the same day I called him. Both he and his dad showed up and after he took care of an issue caused by the previous pool service company and I hired him that day . The first few years he and his dad provided great pool service but once he started to branch out and hire other people to work for him was where the quality and professionalism started to slip . His employees did not want to actually work and stayed less than 15 minutes most service days even though I was paying for full service . Once they left the gate open and my new rescue dog escaped and it took me 30 minutes to catch the dog with the idiot pool guy saying it wasn't his fault . Of course it was his fault- he was told to close the gate immediately after entering because of the dogs . That particular guy was banned by me from ever coming out again . His crew would just pour the chemicals into the pool -not taking any care of how they added the chemicals and they ONLY tested for ph and chlorine. I have a pebble tech pool and you have to also test for acid and phosphate and calcium as well weekly . Recently, Edward sent out a revised pool service agreement to everyone where he has decided to Only use outdated methods to test the pool water and not use the modern digital water testing system that Leslie's pool company recommends especially for pebble tec pool surfaces . On of the last straws for me was all of a sudden his crew started making excuses that they couldn't work the combination lock after years of being able to put the combination in and open the gate . So they started skipping service days . I then tested the water at Leslie's in early November and the report came back very bad . It showed that they were not caring for my pool chemicals the correct way. I sent Edward the results and he did tell his dad to put in some corrective chemicals but NEVER responded to me or called me to discuss what was going on with my pool chemistry . Even after I had the water re-tested 3 weeks later at Leslie's and the results came back worse and I sent him the results, he NEVER called me or texted me back. Very UNPROFESSIONAL. I learned from Leslie's that they stopped recommending him for the same reasons . I have a new pool service company that was recommended by Leslie's and they use the modern digital water testing system and I am very happy.

Josh is there when he says he will be there. gives a very good price for repair, and gets it doneread more

My pool pump was leaking. Based upon a recommendation to me from one of their previous customers, I…read morecalled Scott's Pool Repair for help. Their repair man (Josh) returned my call, diagnosed the problem, and fixed it all in two days time! Josh was a great guy and the repair cost was very fair. Their high Yelp rating is well deserved...highly recommended!

Outstanding Service from Chris at The Pool Guys! I had a…read morewonderful experience with The Pool Guys, especially Chris, who came out to help my elderly dad. The first time Chris arrived, the gate was locked, so he had to come back another time. He was incredibly nice and understanding about coming out twice, and throughout the whole process, he communicated with me clearly, professionally, and respectfully. What really stood out was his kindness. Chris didn't charge me because there wasn't much work that needed to be done, and he genuinely wanted to help my elderly dad. That kind of compassion and generosity is hard to find these days. Chris is an extremely nice guy, honest, professional, and truly caring. I really appreciate the way he treated my dad and went out of his way to help. Highly recommend The Pool Guys and especially Chris! Great guy and great company!

The best!!! Quick on responding and came out after 5pm to look at an issue. Will highly recommendread more

I have trusted All Pure Pool Service with my rental property in Modesto for over 20 years, and they…read moreare hands-down the best in the business. Operations owner Rich King is incredibly professional, Honest, and vigilant. He consistently stays on top of both major repairs and general upkeep,which provides me with immense peace of mind as an owner who lives far away. The office staff, Liz and Lorraine are also wonderful to work with and are always professional and highly responsive. If you are looking for a reliable, honest, and long-term person for pool maintenance,I cannot recommend Rich and the team at All Pure Pool Service high enough. Thank you all for twenty years of excellent service. Best regards, Annie N.

Excellent, excellent, excellent! From their office staff, Lorraine and Liz, to their tech support,…read moreRich, to their service tech, Jose, I couldn't be more pleased. After two not-so-pleasant experiences with Atlas Pool and Nate Davis Pool, All Pure Pool Service was a truly welcome experience. I recommend them 100 percent! Thank you, Rosie

They changed my back flow valve and set up the new pipework for the new system. Thank you for the…read morehelp.

For the last couple of months the guy sent out to service our pool has been very unprofessional…read more He's broken several things and when we try to contact the office they don't have their phones set up for voicemail and no one answers. When they do answer, no one is available and the owner or manager never returns our call or stops by as he said he would. We haven't been able to use our pool this month and we would do it but both of us are disabled and it takes us 10x's as long ad an abled body. But maybe we should just do a little every day and save ourselves some money. Because at this point there's been way too many issues and it seems like a wast of money to have someone come by and not do anything. The guy who managed this store said we weren't worth the time or effort since we were "bad mouthing" his employee. I guess saying facts is "bad mouthing" someone. It's sad because we liked the guy who was the manager. He was everything you'd want in a business owner. So for this to happen, it's terribly sad.

He was the second one to come out to do a leak test on my pool, not only was he professional, but…read moreallowed me to watch as he worked. He showed me where leaks normally come from, did a sonar leak test on the pool. Found a small leak in the skimmer and for the price of coming out fixed it. We shortly had the Pool replastering done with a new skimmer but the fact he was so honest(previous guy said skimmer was cracked and was going to be $3,500.00 to fix). And he even recommended our plaster contractor who did a great job also! I would recommend Bob Water Wiz to anyone who asked.

Bob did an awesome job, found my leak in less than an hour under concrete. Found crack in pvc for…read morereturn pipes. Would recommend Bob

Tony came in and did an excellent job at removing the black algae in our pool. He also readjusted…read moreour pool pump and looked over the pool pump assembly. He did a great job and went above and beyond. We will be using him again and will recommend to Pink Pools to friends and family. Thank you Tony!

My pool is still dirty and chemicals are off after 6 weeks of servicing all they basically do is…read moredump chemicals and tell us not to swim

I don't recommend Pool Sevice Modesto. At the beginning of service it seemed good, and I was told…read morethat they could service our pool. Not knowledgeable about pools unless you have a clear blue pool to begin with. We had emptied the pool, power & acid washed & cleaned the Filters- prior to going with their business. It was clear however by the time the Service started 2 weeks later the pool was green with Algae mid summer heat & no chlorine. Anthony said this wasn't a problem. However even with full service this isn't a pool service I'd recommend. The pool never got clean & seemed they were only maintaining the Algae. Anthony is communicative however he forgot the initial conversation and meet to start Service & when the pool wasn't clearing up he suggested we empty it, acid wash & pressure wash & that would be another $600. I don't want anyone else to experience what we went through so that's why I feel this review is necessary. I regret my decision to go with this company. Even after ending Service they still charged my bank so I must deal with that now too. ‍

I recommend PSM because I no longer have to worry about my pool. Anthony was friendly and…read moreunderstood my concerns. He kept the service price affordable while still providing the full service I expect. I haven't had to think about the condition of my pool ever since, and it looks great all the time.