Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

On time and very knowledgable.  He fixed my pool's heater and I will ask him back to install a…read morechlorinator.  I couldn't get my former pool guy to respond with an appointment, Pool Commander showed up the next day.

Troy, the owner of the company was able to fit us right in and was there the next day after asking…read morefor an appointment. He was friendly, professional, lot's of knowledge. We will hire him again in a heartbeat. Semper Fi

Our liner, made by Latham and installed by Performance Pool and Spa lasted about 1 year before we…read morenoticed that it was defective. I tried for years to get it replaced for free because it was defective. NOPE- wouldn't do it. Performance Pool and Spa won't even respond to the letter our attorney sent. DON'T use PPS, they won't stand behind their product!!! See all those very straight lines? Shift them over at the cut/creases and they make long straight lines across the entire pool but according to PPS and Latham that's not considered defective?!?!!

Price gouging at its finest! Expect to pay double what the cost for chemicals are. Get your water…read moretested and get the chemicals somewhere else. Such nonsense

Not off to a good start…read more I've been a pool owner a good number of years at a handful of properties and just bought another home with a pool- this time in plymouth Mn. Prior to hiring a company to service this home I felt I had done my homework. Dolphin looked like they provided quality customer communication, good service, fair prices. So I gave them a call. Talked thru their opening the pool process, I laid out my wants / expectations. Stated I wanted weekly cleaning ect and we set a weekly cleaning day. Well... the opening looked to have went fine however they told me before coming that they did not vacuum on open day - which I thought was weird - stated they needed to let it all settle to the bottom - which it already had as it laid dormant for the winter - but all in all it was open - I was surprised I got no report or communication after their open 5 days ago. So I called them after 5 days - Thursday of thia last week - two days ago - to confirm all went well when they opened and that we were on for yesterday - Friday - with our weekly pool service / cleaning; as I had a group of kids coming over for a party and wanting to swim today Saturday. Thursday - I Was told things went well and they would be there Friday -Yesterday. Then Friday, yesterday - I stayed home so I could meet the techs. Friday came and went - they were suppose to show up set temp, treat and clean. As of noon no one had shown up so I shot them a call to confirm they were still coming. They confirmed that yes they would be getting there yet today, Friday. 6:00 pm rolls around. No show. Office closed. No communication. No apology. Just no show. Saturday, today. They opened at 10:00. I shot them a call to see what happened. They said... we don't know, but that they could transfer me to a Jeremy and he could get back to me Monday. I asked if the guys that were suppose to come yesterday were free to come this morning so I could keep me kids party and so they could swim. He said no one does service work on the weekend and that Jeremy would have to get back to me Monday with an update on when they could get out to the house. Super frustrated. Having to cancel the kids party and bum a dozen kids out. Super frustrated that I did not get any communication - no apology. Why is it that the entire day went by and not once did they feel the need to reach out and communicate after I had called them and confirmed with them both Thursday and noon Friday. The client should never have to reach out to a company to confirm these types of things - rather a company should be proactively be reaching out to their customers confirming things and or providing status updates. I guess I will sit here and twiddle my thumbs till Monday to see if they call and when they will be out next. Would be nice to have the company just do what they say they can do and service the pool per the agreement on the day each week that we all agreed. A persons word needs to start meaning more again. I'll update u all on the resolution / outcome. 4545 terraceview

HORRIBLE customer service. I had been a customer for 2 years going into this summer (which was only…read morebecause I couldn't find a replacement service in our area) and this year I had them open our pool. The guy who showed up was clearly new (they have always had very high turnover in their staff) - he got the cover off and was supposed to add chemicals, but clearly didn't add enough as the pool went from clear to a green swamp in a week. I went and got the water tested and fixed it myself as they were too busy to take care of it. Then we were supposed to have weekly cleanings done just as we have the past 2 years. They said because they were so busy they couldn't give me a regular day of the week to expect them but they could do it...okay, fine - as long as it gets done. After a couple weeks, they just stopped showing up. I left message after message with their scheduling person (never answers the phone) who just never bothered to call me back. After doing the cleaning and chemicals ourselves for a month I just called and told them they might as well close my account and they couldn't have cared less. I guess pool cleaning is the business to be in - you'll be so busy that you don't have to take care of people.

I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

Peterson Pools and Spa used to give great service. However, my most recent interaction with their…read moreservice department will be my last. Very poor communication, poor follow up, and poor service. They did fix the small leak they were asked to fix. However, I asked for a heads-up call 1 hour before someone was planning on arriving. I was told that wouldn't be an issue. No one called me. The repair technician came out and fixed the leak without any notice. There was another noticeable leak just a few feet away from the original work order leak, but they didn't even bother looking at. I would have informed them/pointed it out if they would have called in advance like I was promised. *Side thought: Why wouldn't a repair technician call the customer if there was another noticeable leak / issue just a few feet away from where they were working??? Also, every time I attempted to call their service department, I would have to leave a message, and that would lead to series of phone tag. Messages don't get responded to in a timely manner, and all I heard was excuses in the end. No sense of ownership, just excuses. Don't waste your time with this company if you need servicing done. Find another company that cares about its customers and provides quality service.

I have been with Peterson Pools and service since our pool was put in almost fifteen years ago…read more Scott Peterson conferred with my wife and me and came up with the plan he felt we were communicating to him. The construction people were prompt, thorough and courteous during the construction. Since that time, either Mr. Peterson or one of his associates have serviced our pool weekly. When equipment needed repair or we needed advice, Scott always responded in a timely way and helped us with any issue we were having. I feel very confident recommending Peterson Pool Construction and Service.