I am so glad that I made the choice to purchase a Cal Flame Stainless Steel Grill. This company stood by their product and fixed my warranty claim with great success. It makes me proud to be a Cal Spa customer read more

We purchased a spa at the 2022 LA County Fair. The salesperson was great but the delivery process was horrible! We had to continually contact CalSpas to schedule the delivery. When we finally got a delivery date, the delivery "team" was the worst. The leader of the group appeared upset that he was working and refused to take a check to remove the old spa. We showed him the contract we had that noted they would take a check and he said "that's CalSpas policy, not mine." They agreed to follow my husband to an ATM to get cash for the remove of the old spa. Really creepy! The delivery people did not have any the tools they needed to install the spa. They had to borrow my husband's tools and didn't even seem thankful. Also, the steps we paid extra for were not in the order and we told by the delivery team, after we inquired about the steps, that they were on back order. Why wasn't this told to us when the delivery was scheduled just 4 days prior? We left several messages after the delivery, no response from CalSpas. I called on again on 7/13/22 and had the fortune to speak to Frank and Nicole from customer service. They listened and apologized for the poor delivery service and said they would look into this and follow-up with the steps that were not delivered. Hope this works but I wouldn't recommend CalSpas to anyone. There are too many other companies that want to provide excellent service. read more

We lived in California when Cal Spas was the worst company you could buy a spa from. In fact they were so terrible they were going bankrupt until another party came in and bought them out. Fast forward many years to a time when we signed a contract with Dreamstyle Remodeling out of Albuquerque to build a sun room with a 16' foot swim spa within it. While my review of no stars will soon go to this most pathetic re-modeler our issues are also with Cal Spas. This $25,000 spa has screws that are rusting at the tether points where the exercise equipment attaches to. They are trying to blame me for out of balance water chemistry of course but this is my 3rd spa over a period of 35 years. I use good chemicals, test strips, a digital meter, 2 & 4 way chemical test kits and a 3 micron hose end filter but it's easier to blame me than own up to their manufacturing issues. We thought since this company has been purchased by a different owner the manufacturing process would be better, we were wrong. The filters they are using break off at the threaded insert, staying down in the housing. They say they have corrected this issue but the replacement filters look just like the old ones. We bought Pleatco filters that are made far better. Now, we are afraid to use the exercise equipment for fear that the tether screws will pull out under tension causing an injury to one of us. We dare not let a visitor who is spending the night use the equipment for fear of an equipment failure. Have you ever had that moment in your life where you wished you could go back and do it all over again, only differently this time? Buying a swim spa form Cal Spas is one of those times. Think twice, take my advise and review your spa purchase very carefully. read more

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To be fair, my review was of Cal Spas in general, not this specific location. The Ontario location and corporate customer service is who I delt with were no help when they refused to move my spa as agreed and it developed multiple leaks. Happily the Ontario loc went out of business. For all I know the Pomona location employees are honest and by the response here they certainly appear to want to make customers happy. read more

I have a Cal Spa purchased in 2004. It is used daily and subject to very hard AZ water. The original heater just went bad. I am impressed by the initial product quality getting 14 years on this heater. Their Customer Service was excellent as they are sending me a replacement heater free of charge under the Lifetime Warranty indicated on that product. No hassle efficient service with no questions asked so long as I initially registered the product as instructed. read more

HORRIBLE PRODUCT AND CUSTOMER SERVICE!!!! Brought a Calspa this September at the LA county Fair...Was delivered on 09-12-14 when they delivered it they broke a fixed light on my garage and have yet to replace or repair it! From the second I plugged in the spa and got it up and running I knew it wasn't working properly...extremely low jet pressure, leaking hoses and static in the stereo speakers...called Calspas severely times and they have yet to send out a service technician. Two times they setup service appointments with me and no one came out to my house! Customer Service Rep Eileen and her supervisor Karen have been ignoring my calls and are absolutely no help at all!!! read more

ordered a spa @ LA County Fair last October. I was waiting to hear from them and when I did, they informed me that they were calling all person who made a purchase at fair to inform them that they could not do financing, deal fell through with finance co. we were then given a choice to cancel, lay-away, or apply money towards another item. We canceled and as of today still do not have our money back, which they've applied to someone else account but are insisting is ours. Horrible horrible service. read more

Poor customer service lifetime warranty on a heater as is says will not honor without a hard copy recipient. Unit was bought new by me in 2008 has had a ton of problems and there repair people seem to do cheap work. I asked the to look up the sn# and the response. Your problem no paper tough luck . I even sent pics they just don't back up there word. I will never recammende any thing the make to my worst enemy. I don't give a shit atatude from the main office they talk down to you . I'm so pissed I'm just going to stop now . I'd put them in the lemon sellers category. Poor poor product buyer be ware. read more

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1st of all, Yelp check those 4 sterling reviews all within about a months time, methinks they are bogus. My experience... I just got off the phone after a 15 min wait with cal spa to get a simple answer to an error message on my spa. Absolutely no help at all, directed me to the website where it is NOT listed. My Cal spa generally works OK but noisy. Customer service is NIL. read more

I have had spa now for 2 years it seems to be running OK but the spa cover third one and now the trim has failed side panels are falling off all the screws are rusting out no stainless to be found completely unhappy luckily the pump still works you decide if you want to have this lawn ornament in your backyard for $7200 read more

My husband and I have wanted a hot tub since we moved last year from a small condo to our home with a backyard. After doing our own research online, we had a lot of questions. I called Cal Spas directly and spoke with Jonathan. He asked me a lot of questions which helped narrow down our 3 spa choices to 1. Then he spoke with me at length about the spa's standard features and available options to customize this big ticket 'investment' for our family. I made a few follow-up calls with him; he promptly returned my messages. He also gave me information on a limited-time offer that would save me a good amount of money at my local dealer. We've been enjoying our new spa since earlier this year. Thanks to Jonathan for all of your help! read more

Our last spa lasted 12 years before a large part failed. We have had this one for less than 4 and are on our 3rd repair. This time, it's a $503 (plus installation) circuit board. Funny....nothing has been under warranty. I wish I'd listened to my husband and bought a different brand. read more

I was contacted by Karen in customer service, she was awesome and immediately addressed my concerns, she went above and beyond to ensure my husband and I were satisfied. Thanks to Karen, I will be a return customer. read more

This is about a Cal Spa/Cal Flame BBQ. Great product. Horrible customer service.

We have had multiple Cal Spas and have always had a great experience through Cal Spa in CA and our local dealer. We had a stereo that was out of warranty but because we had reported a possible problem with it before the warranty expired, Cal Spas in CA authorized a replacement at N/C except a small trip charge from the dealer. A lot of places would not extend their warranty, but Cal Spas took it upon themselves to help us out when they easily could have said no to covering it under warranty. Thank you Cal Spas!! read more

I had a water leak in my spa called Cal spas they gave me a repair number called them up they arrived on time and fix the spa then I call Cal spa talk to Karen to get reimbursed Karen was interested in my experience enjoyed talking to her said that reimbursement would take three days thanks Karen read more

terrible terrible customer service. will never buy cal spa again!!! these guys sell spas period! they don't care about customerservice or if the jacuzzi breaks down! they don't even have a in-house repairman that takes calls. they contract out! you are best to leave those spas at the fair and bring home the cotton candy which will satisfy far more! the guy they contract out to is garbage too! half a&@ work!! read more

I have to commend Karen and Armondo with Cal Spas on their outstanding customer service when I encountered trouble with my spa the day after it was delivered. The circuit board that controls the spa quit working a day after we had the spa installed, through no fault of Cal Spas. After speaking with Armondo in Technical Service, he worked with me to figure out what replacement parts I needed, and got it set up so I would receive the replacement and installation of the part through my warranty. I then had the pleasure of working with Karen Hansen in Customer Service. The replacement part I needed was not in stock, so Karen went above and beyond to ship me an upgraded panel overnight, so I could get the issue resolved. I received the circuit board in the morning, the technician installed it that afternoon, and I was in hot water by that night. Thank you Karen and Armondo for your help! read more

I bought a nice Escape spa at a good price directly from Cal Spa at the L.A. County Fair last year and had it delivered this past March. Overall, I have been very happy with the spa it until it recently developed a minor leak while still under warranty. I contacted Cap Spa customer support and was told that Cal Spa's warranty only covers parts and material, NOT labor. Shame on me for not reading the fine print before my purchase. I was given the name of several independent contractors that Cal Spa uses for warranty repairs. I learned that I would be charged a minimum of $90 for a service call. Upset that I had to pay to repair a 6 month old spa, I called Cal Spa back and asked to speak to a manager. After pleading my case to the manager, I was told that Cal Spa would send one of their own tech's out at no charge. The tech they sent out was very knowledgeable and friendly and had my leak repaired in no time. I am still happy with my spa, but disappointed with it's warranty labor exclusion. read more

This is an update on my previous review. I have had two issues with my spa, both fully covered under warranty. The last one, as I now understand, was a simple failure of one part in the spa. These things happen. The factory tech they sent out was fantastic, took time to explain the issue and fixed a few other things as well. The spa runs very well and I am thrilled to be able to use it again. read more

As my hot tub ages I need parts for it from time to time. Cal Spas always seems to have what I need and I get them quick and for a fair price from them. I recently screwed up an order (my fault) and they immediately took care of it with out any issue. read more

If you had a negative star rating that's what I would give Denis Cardenas & Cal Spa Denise Cardenas Customer Service Cal Spas 1462 East Ninth Street Pomona, CA 91766 Phone: (909) 623-8781 Fax: (909) 533-2192 Our heater died for our spa and luckily it has a lifetime warranty. We called Cal Spa and the offered for us to send in the old heater and once they received it they would send us a new one or we could pay for the new one and they would send it right away and credit us back for the broken one as soon as they received it. We live in MN so we went with the 2nd option to pay for the new one and get it out to us ASAP because it has been below freezing here. We received the heater on Friday 11/23 and shipped the old one back to them the next day. They signed for it on Tuesday 11/27 and we have called & emailed Denise and she keeps saying "Sorry". On December 14th she finally responded to our email & told us we would have our refund in 3-5 business days!..... it is now January 8th and we still do not have our refund for the heater and she is now blaming their accounting department instead of taking responsibility for the issue and fixing the problem. Needless to say NEVER do business with these people if you don't have to. They are THIEVES!!!!! read more

Cal Spa contracts their service and repairs out to other pool and spa companies. I have been given two numbers and neither one has called back. It has been over a week since I called. When I called Cal Spa back, I was told that they might be very busy and I might want to try another company not contracted by Cal Spa. Not impressed with customer service. read more

Update on my Spa. First things first... If I had not have purchased my spa from Secard Pools, I would probably be up a creek with all the issues I have had. Secard has handled every issue and kept Cal-Spas in check.. Thanks and a shout out to them... So, cal spas came out to look at my spa and sent a tech with a pair of channel locks to just tighten the 40 plus jets that were leaking.. NO.. those are sealed in. Ultimately, they just replaced the spa, but only after they tried to blame Secard. They said that Secard must have left the spa in the sun and that caused the parts to warp.. WHAT ? this is an outdoor product.. Well, that didn't work with me since Secard delivered 24 hours after they took delivery.. The new spa isn't without problem either.. We have had to replace 15 jets already because they are made for the 400 amp motors from the older spas and these spas with two 600 amp motors just blow the jets apart. We are having them just replace the jets with a different style that can hopefully handle it. We also paid about 2,000 extra to have a WiFi and Bluetooth connect for this spa. Neither of them work unless you are standing next to the spa... They have ordered a new Bluetooth and I will update when that happens. Again, If I had purchased this spa from anyone other than Secard, I would probably be out the 10,000 dollars and Cal Spas would be missing a factory.. I cant imagine the frustration. Those of you that live in the San Bernardino or Riverside Ca. Areas, contact Secard Pools and maybe they can help tou... read more

I contacted Cal Spas official website to replace the pillows on my 2007 spa. It referred me to a second website which showed a pillow similar to mine, but the dimensions were off. I called Cal Spas and pointed this out to them. They said that the pillow shown was the only pillow made that year (2007), and that according to their technician, it was the right pillow, and that the dimensions on the website were wrong and they would correct it. (To date the dimensions haven't been corrected). I received very quick delivery, however, unfortunately the pillows are the wrong size, so I need to send them back. read more

Bought a spa at the fair..took forever to receive and now on its second leak..Spa is less then a month old..Customer Service sucks.

I was a Cal Spa dealer years ago and dropped them because of their terrible customer service. They seem only interested in squeezing money out of their dealers and do not seem to care about the consumer. read more

I'm so frustrated with this company. I purchased a spa at the fair this year and the sales person told me I would have it in two weeks. He also said if it didn't fit I could return. I showed pictures of my yard and showed him the area I would put it on and he said it would be fine. Well when I called to get it delivered they told me I wouldn't get for a month and a half!! Then when I called a week before the delivery because I was researching on YouTube how to install I find out it has to be on concrete! I was lied to about everything by the salesman just so he could make a sale. Now I still don't have my spa almost two months later and I have to figure out how to get concrete another expense in that area and when I just said forget it I just want a refund they said sorry we don't do that. The customer service is awful. I wish I would have never bought from them. Now I have no spa and I have to spend more than $1,000 to get it set up. Oh and the sales man told me to get an electrician after it's already there and the office just told me they should be there on delivery. One thing after another . Would never recommend this company to anyone . What a waste of six grand . read more

This was the biggest rip off going .When I purchased my $ 8,000 tub I was told there is a 5 year parts and labor warranty, the catch being that they forget to tell you they have no repair people so you must pay $175 every time someone comes out to fix the tub which has been allot . STAY AWAY FROM THIS COMPANY THEY WILL RIP YOU OFF EVERY CHANCE THEY CAN. I was told the reason for the high price for "the transportation fee" is because they don't pay there bills on time so customers have to pay the price. this tub has been broken 23 times you can do the math. read more

We visited the LA county fair location for a BBQ. They talked us into get a "PRE APPROVAL" for financing well come to find out it is a APPROVAL as we did NOT buy anything from them but received credit cards in the mail. When I ask Mariana about it she argued with me and said she was trained to say "PRE APPROVAL". This is deceptive business practices at the least. Beware when thinking of buying from Cal Spas or Lloyds Material Supply read more

16 years ago we purchased several items from Cal-Spa dealership in Fairfield, Calif. They are no longer in business. We purchased a spa complete with gazebo. Billiard table and a game table. Several phone calls were made to have repairs to gazebo. They were never addressed, The gazebo was built on site but was never level. Windows don't slide and the roof leaks. So much for enjoying spa during the winter or rainy season.. Now we are moving and tried to take the game table apart. They tightened the bolts so tight they stripped them. Guess we're leaving everything with the house when it sells. There customer service when they were local was awful.... read more

I bought a 12k spa 1 year and four months ago. When it was delivered I had issues with the LED lights, finally a service person addressed the issue. Unfortunately, the issue has arisen again. I called customer service and was told that because it was out of warranty it wasn't covered. My logic is that since it is a pre-exisiting issue they should at least take it under review. I was forwarded to the "manager" left a message and have heard NOTHING!!!!!. I definitely regret my purchase. read more

Since moving out to Southern California my wife & I decided to get hot tub. Shop around at first. Ended up here and purchase one couple months ago. Had good helpful customer service and so far we love the hot tub!! read more

Finally got a generic white spa, nothing like the beauty we had before. Worked for about 6 months. We got rid of it.

I love my Cal Spas spa. We bought our Cal Spas last year and have been enjoying it almost trouble free. We recently had a problem with the pump. I called A Cal Spas dealer, to have them come out to service our spa. We got our problem fixed at no extra cost and I'm one happy customer. Great customer service. read more

We bought our Cal Flame barbecue island with three burners in 2006. We recently needed service on the burners and were told at some point we would have to replace them. We contacted Cal Spas Customer Service, specifically, Karen Hanson. Customer Service is alive and well. Karen was fantastic, first checking to see if possibly the burners were still under warranty, and if not what it would cost us to replace the parts. Unfortunately, but not surprisingly, the burners were no longer under warranty, but the replacement cost was not expensive. Karen suggested that we wait until our burners give out and then order replacements. She was fabulous resulting in my deciding to purchase another Cal Flame BBQ for another home. Thank you Karen. read more

Wished I had bought my spa from Costco which has an outstanding customer relation. Got mine from Cal Spa....paid over 6 grand and once they got my money they were worthless....would call for tech support and they would not return my calls....groan....not happy with this company. Learn from our mistake....DON'T BUY FROM THEM read more

Our Cal Spa experience has been outstanding! Price, service, and the spa experience are all fantastic! Bob Cannon, staff, and service tech Vince were the best. If you need a spa, look no further. This company is the best, period. Thanks again, Bob and staff. We will be back. Keep up the terrific work ethic, it was a genuine pleasure. Damon and Mary Jo D., Whittier, CA P.S. Allied Crane, Dave, did a perfect job in bringing the spa over the house and into the backyard. Not a single plant was damaged, bravo! read more

Our CalSpa caught on fire due to faulty wiring. (I have the report from the fire department which states this.) It is less than four years old and is still under warranty. So I contacted CalSpa directly. They told me that I had to make a claim with my homeowners insurance. This doesn't make sense!! Every company I have dealt with in regards to warranty claims have handled the warranty directly and not asked me to turn in the warranty claim to my homeowners insurance. Our insurance company (State Farm Insurance) has never heard of a warranty claim being handled through the insurance company. Also, CalSpa is requesting me to get a diagnostic report from an electrician because they don't honor the fire departments report. So just beware that if you buy a CalSpa, and if it catches on fire due to faulty wiring, then CalSpa will ask you to turn it into your homeowners insurance instead of honoring their warranty themselves. (And I'm only giving them one star because yelp won't allow me to post this unless I give a rating. Otherwise, they deserve zero stars.) read more

Had a leak due to a bad pipe connection which we could not find for years as it was covered by insulation. Had several Cal Spa recommended service technicians over the years who couldn't find the leak. Now after years of leaking and leaving chemical trail I was able to find the leak and of course Cal Spa will not fix it. The technicians they recommend can be rude and very little help fixing problems. read more