Just installed my brand new spa per instruction found half the jets don't work wifi does not work very disappointed

We purchased our Cal Spa at the Pomona Fair Grounds and love it! Our family enjoys the spa frequently in our backyard. Cal Spas did an excellent job delivering the spa down a difficult staircase in our backyard and saved us money by not having to rent a crane for delivery. Jets and heat work great. We are thrilled with our purchase. Would highly recommend them to anyone looking for a spa. read more

Cal Spas - Hot Tub & Pool Near Me - Pomona, California

We love our Cal Spa. Great experience with the whole process and they even called to check on how it was performing. Customer service is great! We bought at the fair and Steve was our awesome salesman. Delivery crew was respectful and very helpful. We use our spa almost every day. No regrets at all. read more

Love the hot tub I purchased from calspas. I would recommend them to everyone. It's a good investment. It's a great place to relax after work. read more

Cal Spas - New spa from calspas. - Hot Tub & Pool Near Me - Pomona, California

May 2022 my girlfriend and I purchased a Cal spa (Escape 756) at the LA County fair. The staff was very courteous in the sales booth and the delivery team was exceptional. We were notified every step of the delivery and the delivery crew went above and beyond. We love our spa and use it very often. Very easy to use and very low maintenance read more

Best place to buy a hot tub. Owner will help no matter what my issue is and he made sure I was happy when I relaxed in my tub! Highly recommend read more

We Ordered a CalSpas Kona Spa September 1 st 2020. It is now the end of January and there is No Spa in Sight . We were told initially this was going to be 12 weeks . We are 3 months past that time and Nothing in sight . Terrible , Shocking , Upsetting. No Recomendations Here. Mike read more

Cheaply made, very expressive to run. Replaced my 15 year old tub with a Cal spas, same size, electric bill went up $40.00 a month. That's $500.00 a year. Runs off and on all day and night. Says there's an economy setting, that's a joke. Outer shell flimsy. Very dissatisfied....stuck. read more

I was given a CalSpa by a friend and managed to get it to our home with the help of a bunch of friends from our church. An "electrician" had already installed the 220v line and GFCI circuit breaker spa-pack, ready for hookup to our spa. Darn thing wouldn't work. He had me start throwing parts at it; he told me it was the transformer, then it was the circuit board, then it was the "bridge" (it's actually called a terminal strip). I'm surprised he didnt say it was the Flux Capacitor or the Hyper-Conductor Coolant Tube! I finally got fed up and contacted Armando Olmos at CalSpa Tech Support. Great guy! He asked me to take several good pics of the GFCI's internal wiring to see how it had been hooked up. Yep, my "electrician" had wired it completely wrong! Lucky our house didnt burn down! I followed Armando's detailed instructions and within 15 mins I had a working hottub! Yay! I had saved the Spa-Pack instructions and even they clearly diagrammed how the wiring was supposed to go. Oy Caramba! Cal-Spas and Armando are aces in my book. ACES! read more

Extremely unhappy with local supplier and cal spa! Order SwimSpa back in August 2020, was told 4 months well here we are April 19th 2021 !! Still no SwimSpa and local dealer has no answers, and I have made several calls to Cal Spa and yes I been given ship dates and they go and 1 month later another expected ship date and yes not no one picks up phone , the recording states to email your questions Well no reply as well!!! I have figured the employees have left the state and not enough workers to get product out !! And local dealer just keeps selling the product! Time for attorney general to make his announcement to Cal spa read more

It leaked like a sieve.The ozonator died, mice moved into the cabinet which was SO flimsy, held by staples. The filter cycle was very load, the misters smelled like a turtle pond until they died. Service was laughable. read more

This business contacted my business multiple times, unsolicited, to pitch their product. When the salesperson, George, was told we are not interested and that we would not give out contact information for the owner, he continued to keep our employees on the phone until one finally gave her email out and said she would forward what he sent to our owner. It was the only way to stop his multiple calls and talking in circles. George sent her that email. We were already put off about how aggressive he was, but he must have decided the phone harassment wasn't enough. He went on Yelp, falsely portraying himself as a customer who called to ask about a product, and complained about how rude we were to him. I'm not sure what George thought he was accomplishing, but this is absolutely not a way to get anyone to buy your product, and we immediately knew it was him since he had already sent us the email. Stay far away from this company, especially if you are considering being a potential vendor! read more

HORRIBLE CUSTOMER SERVICE. Ordered from Majestic pools and spa in Buffalo NY. Ordered in August 2020 was supposed to arrive in first part of Sept. Understand Covid don't under company we bought it form lying and Cal spa's lying about why it's not being delivered. 5 months later still waiting for a hot tub that was promised in Sept. Can get in touch with any at Cal spa corporate office anymore to many complaints. They have gone to all emails only. BEWARE!!!!! read more

I contacted their tech support today for some help with my 2 year old spa. The tech support rep was not helpful. Most answers were very short, "yes" and "No". "No warranty coverage". Then she sent me a link for a service company. I felt like I was bothering her during the Wendy Williams show or something. Totally rude, unprofessional and made me decide never to buy one of their products in the future based on this experience. read more

Supposedly my rep ordered my swimspa in May 2020. In Nov I was told it would be here mid December. We're in February & still no Calspa Swimspa. I've called & emailed the company multiple times & get zero response from them. So fed up. Why no response?? I just want my Swimspa!! read more

After many years of going to the LA Fair and passing by the spas and hoping one year I would own one, I finally made the purchase! I am in love with my Cal Spa! The sales guys were so helpful and really took the time to answer all of my many questions. Bobby did a great job of handling my order and I got my spa delivered very quickly and professionally. Their customer service is really great and I couldn't be more happy with my spa! read more

This company and customer service is awful. I will never purchase another Cal Spa again. We purchased our spa from the fair a few months back and we have had nothing but problems with it, and good luck trying to get a hold of a live person to speak to. If you are looking for a spa..... keep looking, don't waste your time of this lousy company! read more

Horrible product. The Cal Spa we purchased in 2020 has cracks all over the acrylic shell. One repair was attempted under warranty and it failed within a month and the cracking continues all over the shell. The repair technician said Cal Spas is one of the worst produced spa brands out there. STAY AWAY. Best (worst) part is they wont provide a replacement without additional $$$ or refund the purchase price even though their product is defective and unusable. Do yourself a favor if your in the market for a new spa and look at the warranty length of the spa you have in mind. You can glean a lot of information on the quality build of a spa based on this(didn't know this before my purchase) Cal Spa has a 2 YEAR warranty against shell cracking and other companies have lifetime... Not even a comparison in quality. Save the headache and financial loss and look elsewhere. I will update my review with any future correspondence with the company. read more

Bought this tub July 5th 2018 and the pump is already out!! Warranty is 1 year on labor and 2 years on parts so American Spas is sending me a new pump but I have to pay $500 to get a technician to come out and put it in. We live in North Texas and only used the tub for 4 months last year and then drained it due to the weather, thought we would fill it today October 10, 2019 and that is when we found out the pump was bad. So we called and they told us the pump was out and we would have to pay to have a new one put in. We only used this thing 30 times tops and then drained it, the pump should not have gone out that fast!! Will never purchase another thing from American Spas (Cal Spas). BUYER BEWARE... VERY BAD QUALITY!! Freedom 7-Person 40-Jet Bench Spa Hot Tub with 2 Backlit LED Waterfalls and Steps read more

This has been a horrible experience. My husband had to take two days off work because they were supposed to deliver the spa, and still no spa. The first time they were supposed to deliver the spa, they called in the morning saying they couldn't make it. The second time they didn't even bother to call. That is after Kelly said she guaranteed the spa would be delivered the second time. They were lying because they couldn't make the deliveries as well. Since the driver said he did not even have us on his schedule, the office had a completely different excuse. I would give them a negative if I could. read more

If I could leave less than a star, I would. They delivered the wrong spa, wrong cover lift, and the wrong color cover. Adding to that, they want to charge me $650 to swap out the incorrect one that they delivered with the one I actually ordered. Thousands of dollars later and customer service couldn't care less. read more

I purchased my Cal Spa at the LA County Fair and dealt primarily with Gary White. He never rushed me and patiently took the time to address ALL my questions and concerns. It was a very pleasant experience. I would highly recommend Gary to anyone interested in purchasing a Cal Spa. read more

I called Calspa after hiring a few folks to help with our hot tub. Calspa came out to look at hot tub and charged me a couple hundred bucks but couldnt help as there were leaks. They offered a free diagnostic and threw in some other things as we were on a beer budget and had already paid other companies for basically nothing. Calspa made it possible to get hot tub fixed qnd we coukdnt be happier. Thanks to James and crew that made this possible....you have a customer for life. Thank you, R Lyons read more

We bought our jacuzzi in May and got it delivered within 2 months. We had a great delivery experience and recommend cal spas if your in the market for a jacuzzi. read more

Purchased an American Spa (made by Cal Spa) 11/16/18. The spa ran well for 18 months and started having problems. I have been trying for over 2 months to get warrantied parts sent to me to no avail. Covid has forced everything to email so no human will speak to me. Armando takes days, sometimes weeks to get back to me and sends the wrong parts. When I send pictures showing the part is wrong it's days before a response and then I'm told it's correct. No Armando, it's not. In 18 months, the headrests, speakers, control panel, LED lights and circuit board (brain) have been defective. My tub has been down since September. I'm not happy. Will never purchase again. read more

I have a 2016 CalSpa Swimspa f-1325. On a warranty call, we recently had to have the main circuit board (or something like that) replaced because it stopped functioning. The new one is NOT the same as the old one because the functionality of the buttons isn't the same. I called CalSpas and was put through to a technician. I left a voicemail about the issue and didn't hear back in a week. So, I called again and asked to leave a VM for a different tech since the first one ignored me. Once again, I didn't get a call after a week. So, I called and asked to speak to a supervisor. I was told by her, "I will make sure, myself, that the tech calls you back on Monday" (this was Thursday, BTW because she doesn't work on Fridays. Must be nice!!!) No call Monday, no call Tuesday, no call Wednesday. I called Wednesday afternoon and left her another VM that I hadn't received a call as promised. Now, it's after-hours on Thursday and still haven't heard back. I heard from them nearly everyday when I was considering purchasing it. It makes me feel like, once you got my $10,000+ dollars, you were done with me. I see other posts here where a Cal Spa representative says "We take customer service issues very seriously at CalSpa". Clearly you don't! I have called FOUR TIMES and haven't even had anyone on the phone to address my concern. I LOVE soaking in my spa. HOWEVER, I wish I had purchased it from a company that cares about long-term customer service. read more

I bought a spa from Cal Spas at the LA fair in 09/2017. The spa started leaking water 07/2019, so I removed a access panel to see where it was leaking from. It was still under warranty, so I called Cal Spas to have it repaired. They told me that they only use 3rd party contractors for service and the contractors charge 120.00 to come out. So I called both contractors and one never called me back after several attempts, and the other told me that it is difficult for him to get paid by cal spas and he did not really want to do the work. I did have an issue with paying 120.00 service charge for a product under warranty so I decided to repair it myself. I called Cal Spas and told them that I did not get a contractor to come out and that I needed a replacement part to fix the issue. They apologized for the inconvenience and told me that they would ship the part. They NEVER shipped the part. Cal Spas is extremely difficult to any type on supervisor or manager on the phone and just have you leave messages. So only get a Cal Spas product if: 1. you want a product that breaks within two years from purchase. 2. They are a company so bad that they can not keep a in house service department. 3. Expect their customers to work on the products. 4. Wait for promised parts that never arrive. I regret ever buying a Cal Spas product. I just don't want someone to buy one of their spas thinking that they make quality products that they stand behind. This has been an extremely frustrating experience. read more

I recently bought a Cal Spa from Sacramento CalSpas and after many delays i now have a lamevduck straight from the factory CalSpa. Electrician that tried to wire to the GFCI box said there's something wrong with the hot tub. Cal Spa technician couldn't troubleshoot with electrician and now I'm going to have to hire a independent CalSpa contractor. Don't buy from the Cal Spa company. I wouldn't recommend to anyone. read more

Cal Spas - Caution: Cal Spa Lame Duck Dud unused! - Hot Tub & Pool Near Me - Pomona, California

I purchased a Cal Spa at the LA County Fair. High pressure salesman who convinced me to buy a larger model after we discussed a smaller model on site. I measured my gate and it had 4 inches clearance. The delivery team at first did not want to deliver it due to it not fitting, however I repeatedly told them to remove the cardboard packing and it would fit. So, it finally got pushed in. I do not like to have to remove so many screws to drain it. A lift up opening would be more convenient, like on the Jacuzzi I previously had. There is good pressure in the jets, and I hope it lasts a long time as it was expensive. I would not recommend a purchase from the fair, but from a retailer where you can call for service. I do like the fact that the model I chose does not use that much water, as the inside has a therapeutic lounge seat that displaces more water. It works fine. read more

This place SUCKS ! This has been the worst service and shopping experience of my life. Here I am waiting on at least a 3rd delivery attempt for product that has already been charged to my credit card. It is Christmas Eve and I am waiting for this at work and these guys are a no show ! Email Harmony and Elain and tell them i said so. Elaine Villa - EVilla@CalSpas.com CustomerService@LMSspas.com read more

Bought a cal-spa and it was delivered defective! Nobody does anything to speed up repairs and customer service doesnt care that I have a BRAND NEW spa that I cant even use!!! Parts were delivered, and now Im supposed to wait another week for a serviceman to come. Meanwhile its supposed to freeze overnight and I have no way of pumping water out of the pipes that have a gaping hole in them-and customer service STILL didnt care! read more

We've been very happy with our experience. I bought mine about two years ago at the LA fair, and it's been great. Even after a few months of none use, it still fires right back up again. We got an AMAZING deal too. I'd been shopping around for awhile, but while at the fair, sometimes you can really score. The only small problem I had was fixed pretty quickly by calling customer service and getting the warranty replacment part sent out (Thanks Karen for your help!) If any of you are still considering buying one of these, it might just be me, but lounging in the hot tub goes really great with the hookah. Something to consider trying... read more

I recently purchased a. Cal spa 3 months ago and have had nothing but problems with it I have had the control panel replaced 4 different times and technicians have been out twice to look at it for leaks into different areas. Management is slow at responding to customer questions and concerns, i've spoken with Hal Director of Sales and Karen Customer Service manager, all I've gotten is the runaround from the both of them, they've always told me they would get back to me with answers but don't have any solutions on how to resolve this issue of quality control with their products. CAL SPAS HAVE TOO MANY PROBLEMS and NO Customer support read more

I don't write reviews too often, but in the case of our $15,000+ Calspas hot tub I purchased in May 2019 a review is warranted. First off I like to buy American when I can and it was a big selling point for me pitched by the sales rep at Dreamstyle remodeling as in my experience American made products tend to be better...however this has not been the experience I've had with my Calspas hot tub. In the 2.5 months that I have owned this patio ornament it has been unusable (or partly usable if you don't mind flooding your patio and filling it up daily....a high water bill will follow at the end of the month as well.) We have had 3 different significant leaks at different times (I swear its like Wack-a-mole), a broken diverter valve, and speakers that stop working that have been repaired/replaced also 3 different times in this short period of time. Concerning our most recent leak the a repair tech was sent out by Dreamstyle a full week after reporting the leak and found that he was unable to fix it, had to order new parts, and will have to completely drain the tub and either lifting it or flipping it on its side...here comes that water bill again. In fact, the tech's actual suggestion was to see if we could return it and swap it out for a new one. Additionally, due to the hot weather and near constant leaks the inside cabinet is starting to get slimy and gross. So once again, my family is going through another week and weekend unable to use our hot tub, paying a ridiculously high amount for a water bill, having to get new chemicals, and paying a car-payment size hot tub bill for what's amounted to little more than an overpriced decoration. Bottom Line: If you want a near constant headache, pay a huge sum of money for a low quality product, and have your utilities sky rocket buy a Calspas hot tub. If the previous suggestion sounds unpleasant (trust me it is) then buy another brand. read more

If I could write a review with less than one star, I would. I ordered a $3500 BBQ island. Took over 2 months to deliver. And I'm local. San Diego. Wayfair said it came with a conversion LP to NG kit. It did not. I tried ordering on internet. Website is JUNK JUNK JUNK. I tried calling them for over 3 hours on a Tuesday 8/18/20. Their "remote" phone receptionists kept transferring me to a dead end phone number with no-one answering. I finally entered an extension ---random--- and got ahold of a workman who found the head of customer support. they could not find my order. Wait.... it gets worse. Then they said, oh. that one does not come with that. Then, they charged me $82 for the conversion kit AFTER I SPENT $3500 ON THE BBQ. ASS-HATS. total piece of crap. read more

Excellent products. We bought a model 840 and really enjoy it. The jets are very powerful and the tub is really well made. It doesn't have blue tooth for phone control of spa but we really don't mind as the spa is so easy to use. Highly recommend their spas! The dealer was Price Busters and them and their delivery people are outstanding! read more

I ordered a spa in August 2020 through Home Depot. The delivery date was supposed to be November 6. Almost a month after the delivery date and nothing. I reached out to Home Depot who opened an inquiry. Home Depot has emailed Cal Spa's customer service and CC me asking what is the status of the order and the ETA of the delivery. I have also asked where these Spas are manufactured. Silence... No reply from Cal Spa. I can't imagine worse customer service than what I have received from Cal Spa. read more

Cal Spa makes very shoddy quality hot tubs. We purchased their top of the line hot tub from an authorized distributor at a local fair. Initially we liked it but within a year needed service and started to see the true "service". We were told that since we did not buy this directly from CalSpa, we could not get service directly from them and were given the name and number of an "authorized service technician ". This was the beginning of the end. This is where we learned that "lifetime warranty " was just a marketing ploy by CalSpa and did not mean lifetime at all. After bypassing some of the built in safety features because " they were not really needed", it seemed to work ok. But ar least once a year something major would break. We found it harder and harder to find anyone to work on it, each technician wouldbad-mouth the work of the previous one and tell us how bad Cal Spas were. After years of this, including an unanswered letter to the president of Cal Spa outliningour experience in detail, we finally got rid of it and purchased a Jacuzzi. It's been about 4 years now with our used Jacuzzi hot tub and have had absolutely no issues. STAY AWAY FROM CAL SPA HOT TUBS read more

My hot tub was delivered 11/19. Since then I am currently on my 5th service call. This hot tub has had issues from the day it was delivered. First service call was a week after delivery. I have had issues with the jets spraying water everywhere, the #2 pump over heating and burning out, fuses burning out, the LCD touch seen cracked (No, I didn't step on it) and now my foot well light leaking which in turn drained my tub. I have the EC-751L model, paid cash for it and will NEVER recommend nor buy a cal spa hot tub ever again!!! What a depressing purchase! read more

I have reserved my opinion for 3 months, until the initial excitement wore off. We have had several other spa brands over the last couple of decades and I can honestly say the Cal Spa brand trumps them all. It was fairly priced, reasonably economical to run and doesn't require excessive chemicals due to the built in ozonator. The under water lights are pleasant, however the led lights at the controls are brighter than I like at night. The waterfall actual doubles as a handle, very convenient. Perhaps and most importantly, the customer service has been great over the phone. My questions were answered promptly and I would recommend a Cal Spa to family and friends. - Margaret read more