I'm not sure if the old lady is the boss or who, she is very rude and mean. My three year old kid touched the pinwheel at their door, just slightly playing no damage at all, she yelled at my kid "Don't touch it!" twice. I don't understand why she is so full of malice towards little kids. At the very beginning my husband greeted her she also just ignored. No matter what such kind of malicious attitude is unacceptable. I will never come to this place again and I will tell everyone I know how mean the old lady is and keep them away from her business. read more

I can understand why the low ratings for this place. The owner is very rude, inpatient , and dismissive.

My 12-year-old son came into this bike shop as a potential customer. He wanted to ask about the price of repairing Shimano hydraulic brakes and whether they sell the oil so he could try to fix the brakes himself. The woman who introduced herself as the owner of the shop didn't even check anything and simply told him to leave. There was no explanation, no help, and not even a suggestion to come back with a parent. My child came in politely to ask about a repair and buying a part -- and instead received rude treatment. For a bike shop where kids and teenagers often come, this seems very strange and unprofessional. We will definitely be looking for another bike shop in this area. read more

Shop opens at 10AM I'm sure by the picture this dude will know exact why I'm writing this.. Came through about 10:10AM Door was propped right open...gave them a Good Morning, and response was "Not Even Open Dude". Told them all I had was a question, owner begin to tell me the specific piece in the picture bolts straight into the frame. Not true, because my bike that I purchased from them wouldn't be sitting on its ass for the past 6 months, which is due to a missing nut. Thought you guys were cool, but something crawled up dudes ass this morning. read more

Calabazas Cyclery - Bikes Near Me - San Jose, California

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I fell on my bike and my gears were not working correctly. I walked in and was seen right away by Bob, who checked out my bike, fixed it, oiled it, and saved me about 50.00 +. I thought he was going to ask me to leave my bike, fix it and do a one year maintenance on it. Instead, he spent about a half an hour getting it into good working order. It was the very best experience!! read more

Issue with intermittent shifting issue with internal hub bicycle. Issue is related to the shift cable, housing, or the hub itself. Guy at Calabazas Cyclery said he knows what the issue is, but won't tell me because I might just go off and fix it myself. And wants $175 for overhaul service. I went to another bike shop. Paid $25 labor and $20 parts to have the shift cable and housing replaced. Issue solved. read more

Not surprised to see I'm not the only customer who they have been unhelpful and rude too. Asked a polite question about parts and was shut down and written off as if I was inconveniencing them for doing their job. Would no recommend this shop to anyone looking for legit help. read more

So my kids decided to ride their bikes in a back trail off road. Seconds later, 4 tire punctures from rolling through puncture weed / goat heads had me looking for solutions. I called Rob and he told he could fix the bikes with new inner tubes, remove all thorns for $140. But I wanted to learn to do this myself and teach my kids a lesson also. Instead, with Rob's warm open advice, I walked out spending half that with the parts needed and an upgrade! Ended up getting the right inner tubes, and a puncture guard strip which I installed that afternoon. Reasonable prices and helpful expertise make this shop a great local option. I saved $70 and learned how to fix the bikes myself and taught my kids a valuable lesson! read more

Calabazas Cyclery - sign - Bikes Near Me - San Jose, California

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Sometimes the answers is in front of us, but we didn't see through. This is one of the good shop, they sells many different types of the bikes , and they also offered fixing your bikes if you need it. The boss is very nice, he greeted me after I left the store, and he said "sorry I am Busy inside the store, but, if you need any help, let me Know." read more

Calabazas Cyclery - Bikes Near Me - San Jose, California

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Went to the store to get my two daughter's tire tube replaced. The kid working at the front told me that they replace all tires and asked me to talk to Rob. I roll in my daughter's two bikes and Rob tells me that they don't do replacements for department bought bikes. His rational was that they are too complicated and he can't take the liability. He was OK for me to take off the tire and bring it or just sell me the tube. He was being difficult and basically gives me a hard time buying a bike from a department store. Seconds later, I called The Off ramp in Santa Clara and confirmed they change tubes for department bough bikes. In 15 minutes and at a reasonable price both the bikes are good to go. Avoid going here for servicing bikes that have not been bought at this store. read more

Very bad customer service, I don't know what the F are they in, felt like the employee in there is drunk and high. I ask them to fix my bike and I will pay for it, but just because I did not bought the bike in there, he just told me to get out! And I said I want to buy a bike, he keep recommending me some bike that is like piece of sh*t. Very bad place, never go there instead of you bought a bike from them. read more

Asked them to assist with a brake and rotor rub. Guy said they don't work on ebikes as it is a liability??? Even though these brakes are the same brakes found on mountain bikes that he prefers to work on. Just a heads up for any nearby ebike users, you can't go here for service and tuning. read more

Only interested in upselling and not repairing. Any cycle other than what they sell is cheap

Dropped off a bike for service, a brand which they don't even sell. From the moment I called and then entered the shop, it felt like a warm embrace. Family owned and run, the customer service is beyond compare. Engaging conversation about bikes, types, riding style. I always purchased and supported local independent bike shops and wish I could go back 40 years and give them all my business. My kids would have loved the level of care, attention, excitement and chatter about all things bike related. Thank you for making a difference in the biking community and beyond. read more

Felt the need to update with the confirmation that they did in fact install my sprocket backwards and attached to the wrong hubs. Please take your bike elsewhere, I had this finally corrected at Highland bicycles off Hamilton and meridian. Please do your research and do not damage your equipment like these guys did read more

I walked in at 10:30am. I was greeted by a scholarly AP student clerk. I was referred to the service area where a seasoned local with a rich circuit BMX history network was prepared to service my bicycle. He offered the different tiers of service available to my hybrid street bicycle. He then informed me how many days I could expect to wait if I was able to leave my bike at that time. No BS just cut to the chase and locked in value. read more

Fantastic selection of BMX bikes. Colorful and vintage bikes. Fast and personalized service. Good prices. My son found the bike he wanted and is happy with his purchase. Three free tune-ups included. read more

Thanks Rob for all your advice and help with the build of Nicks Dirt jumper! He loves it! Rob always took the extra time to explain how the build was going and different parts we ordered, we will be back for More parts and future bikes for sure! read more

Calabazas Cyclery - Bikes Near Me - San Jose, California

Went there to get a spoke replaced on my Mountain bike. When I called, they said no promises of same-day service... come on over... it depends on the foot-traffic/walk-in. I took a chance... when I went there, they took care of my wheel immediately... out within 25mins... Very friendly staff. The service person also gave cleaned the disc brake pads. They were also the cheapest of all the stores that I got a quick quote over the phone. Sales personnel who were around while we checked out the accessories and bikes were friendly as well. Will visit them again as needed. read more

I used to ride at Calabasas Park all the time. The days of Butthead and squirrel and Cecil... first time I saw Butthead do a backflip. And not on the first try... I would ride from Almaden Lake Park, one day I broke my chain, Rob was riding there. without hesitation, we rode to Calabasas bikes, and Rob with a big smile fixed my chain at no cost. I remember when he used to do the late night down hills with Alex, and others we would go by the Stephens Canyon Road. He would always invite everyone. He was totally positive and made a lasting impression in my life. Thanks Rob for doing such great work with the community and always helping everyone at no cost. You definitely have a good reputation and a big HEART in my book. read more

My family and I live in Gilroy, California and took a trip over for our sons birthday to pick out a bike. It's hard to find a bike shop that has stock available onsite to choose from. Most shops order online and will have the bike to you in 4 to 5 business days. Calabazas Cyclery has much to choose from. Bob and the store staff are very knowledgeable, friendly, and welcoming. Happy to say we were able to make a purchase without any pushy salesman. 10 out 10 highly recommend. Thank you, Calabazas Cyclery !!!! read more

This happened to me twice when I wanted to buy a nut. They charged me full price for a thing picked up from the shop floor. And when asked if it is a new nut they said yes Refer to the pictures for the reference nut and the actual. When you sell a part it's got to be a new part, or don't claim it is new and price it accordingly read more

Calabazas Cyclery - This is what I get - Bikes Near Me - San Jose, California

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rude owner, said he does not work on bikes not sold by him. I called in advance and was not told this. Then he tried to scam big bucks. Avoid read more

Gentleman was extremely rude to us and would not assist. Claimed our bike is too old and wouldn't even fix a flat.

I've visited Calabazas 3x and had only positive experiences with the staff and owner. I bought a BMX bike for my son and proper assembly and adjustments were made to the brakes, handle bars, top bar fit, and seat height. The Owner was very kind & hospitable to me and my son. I did have to the return to the store a week later to check on the brakes slipping and the owner showed me how to properly adjust and fine tune the brakes and installed better quality brake pads on the bike, free of charge. He felt the stock brake pads slip a little more for beginner riders. The Staff practices Covid safety and wears masks at all times. Less positive feedback could be from the bike repair services being delayed at times, but probably because there's a lot of bikes to fix with less staff to keep up with the repairs. Come visit the store with some patience and great service will be delivered. read more

Absolutely HORRIBLE customer service!!!!! I called over to make sure they had the correct BMX bike, before I drove an hour to the shop. "which was confirmed multiple times over the phone." When I arrived I was ignored and told that they were to busy to help me out. Which coming from a fellow business owner is completely unexepytable especially during these times!! I asked to speak with a manager and all the cashier responded with was *** WE CANT HELP YOU,,,BYE*** % regretting the last 4 years and over 8,000$ I've spent with them!!! SO SAD WATCHING A COMPANY YOU LOVE TURN TO SHIT BECAUSE OF ITS POOR CUSTOMER SERVICE MANAGEMENT!!! Definitely NOT THE BEST TIME TO LOOSE CUSTOMERS BUT YOU LOST THIS ONE!!! ***** CHECK OUT FAST BICYCLE OFF OF ALUM ROCK!!! Extraordinary customer service and beautiful selection***** read more

Calabazas Cyclery - Bikes Near Me - San Jose, California

I bought two choice MTB tires, 26x1.95. The first guy to help me brought out two tires, one with white walls the other black wall; $24 each. Each tire was the exact same tire except tire wall color. In my opinion, these tires looked weak. I told him, I will mostly ride on the street and occasionally go off road. I asked him if these tires would work good; he remarked 'uH, I guess so' I came to Calabazas Cyclery for quality service and this guy was either new or didn't care. A few minutes later a fellow came out with some other tires and introduced himself as the guy I talked with; he said you want these tires and told me a quick story of how long lasting they are and road worthy. $39 each tire. Rob was the expert who helped me. read more

About 2 months ago, during my ride, while taking a break, I accidentally found the shift cable end cap of the rear derailleur was gone. To prevent from cable strings getting loose, it's the best to put the cap on ASAP. As I have 2 caps in my bike tool bag, all I needed is pliers to put the cap on. It's probably the simplest thing about bike fixing which takes like 5 seconds to get it done without knowledge or skills involved. On my way home, I paid a visit to Calabazas Cyclery hoping to get the cap on ASAP. And I could also look around to see if there's any accessories I can purchase from at the same time. As I visited the bike shop couple times before, I walked my bike to the repair area directly, explained the situation to its mechanic, and said "Can you help me to put the cap on?" He said "No". I said "It's like a 5-second thing." He said "No. And you can't be in here." I believe he meant the repair area which is like 1 feet away from the product area. I walked to the repair area directly because I was told to from last visit for a repair. I also needed to show him the cable cap was gone and I got a new cap on hand. And there's no one in the product area by then. I had no idea why this simple request got rejected. I then asked "Can I at least borrow your pliers and let me put on the cap myself?" He said "No." I said "Come on, man, We both know how easy it is. If you are busy or you don't want to do it, can't you even let me do it myself?" He hesitated for few seconds, said "You need to go outside", then grabbed the pliers, walked me out and let me do it myself. He also said "I'll let you do it this time, and don't tell me it's a 5-second work." I don't know what would you think if you were me at a situation like that. I would say 1. As a local bike shop providing repair services, when customers walk in requesting a service, you don't tell customers a NO, unless the service level is too high that you can't perform, or some required parts that you don't carry. 2. If any repair services require an appointment, even if it's a 5-second work, it could be nicely told. If any repair services require a fee, even if it's a 5-second, super low level work by grabbing pliers and press it 2 times on a cable cap, it could be nicely told. Customers can decide to make an appointment, pay a fee or not. 3. For whatever stress the mechanic was suffering, if any, none of them were given from me. Talking to customers like they owe you something is not the way you do business. Personally, I've been living in the same area for over 2 decades. Family has total 5 bikes in garage. And I will never ever walk in Calabazas Cyclery again for bikes, parts, accessories and services, simple because a friendly local business is not what Calabazas Cyclery is. read more

Horrible experience! Bought a bike from this place a couple of months ago and wanted to bring it in for a tune-up. When asked if the place is busy, the owner says he doesn't have a crystal ball and hangs up on me! I've interacted with the previous owner, Bob -- and he always provided amazing customer service. Seems to be going downhill now.. read more

My first impression was quite negative. My tire was flat, so at home I replaced the innertube and pumped it up with a compressor intended for a car tire. The tube popped, probably the air pressure meter on that compressor is inaccurate so I should get an inline meter or one of those comparessors that will stop where you set it. So I went to Calabazas intending to get their advice. They didn't do what I wanted! Instead, they showed me where I had not set the "bead" of the tire properly. I'm not a bicycle nerd so that didn't make sense. But last night I followed their instructions, and ... long story short .. I don't need a new pump or meter. They were right. This is the 2nd time I've had a similar experience. About a year ago I asked them to fix my bike. They said they're very backlogged, couldn't look at it for weeks. But the cashier overheard, took a look, gave me a very small part (from the floor, I think) and said "try this out." I did. It worked! read more

I feel that I have to write this review from my experience -- I did have very positive experience with the old technician who took off the stuck paddles foe me last time......but unfortunately I ran into Rob, the owner this time. He not only over-charged me for truing the wheel (I searched online and got a quote from REI, REI's price is 50% of his, in line with online suggestions), but did not fix the issue! When I called him telling him how he should answer my question in the first place that the wheel does not need to be trued, he talked to me in such condescending and rude way that you feel so pathetic that in your neighborhood you have to deal with an unethical jerk like this! The owner only cares about making as much money from you and he is very rude and dishonest -- go to REI or trailhead on Stevens Creek, they are so much better. Such business should not have footprint in our nice neighborhood. read more

Exceptionally poor customer service. Called ahead to ask about getting a basic tune-up and replacement components, and was advised to bring my bike by the shop to check it out. When I showed up, the owner told me she didn't have time to look at the bike and to come back in several weeks, despite the tech at the counter wanting to inspect it. She then berated the employee in front of me, and gestured towards several bikes on the floor complaining about how short staffed and full-up they were to me. I was super cordial, polite, but the owner got all huffy seemingly out of no where. The subtext and experience was really awkward and strange. First time setting foot in this shop and it will be the last. Walked out feeling treated like less than a human being. I would drive 100 miles out of my way if I needed to to find another shop, but thankfully I found another bike shop the same day with no issues. read more

The best bike place ever. I have bought all my bikes and my son's bike there. I love this place and the service is second to none.

Never had a bad experience with this shop until my visit today (first encounter with an older lady that worked there. Did not get her name) which is unfortunate since I live down the street and will not be coming back, nor will I be recommending this shop to anyone else. I came in needing to get a flat tire fixed. They quoted me $20 for the reason being "this is the price because it is an inconvenience to other projects my workers are working on". First of all, sorry to "inconvenience you", second, changing a tire takes 2 minutes if your people know what they are doing, plus you had people standing around in the back. I would have been happy to pay the $20 if I was talked to the way I was. I believe it was the manager or shop owner that I spoke with, but it was horrible customer service to be spoken to the way I was spoken to. I was also told that if I took my tire somewhere else to get fixed that I'd be wasting gas driving elsewhere, in which I responded that I do not drive a vehicle that takes gas. I gladly took my flat tire to a different shop who was more than happy to help me out AND cheaper. (She told me that I would not find a cheaper place, which I did). read more

Called looking for rims for my bicycle that was stolen and ask if they had the rims and how much they were refused to tell me pricing told me to come down and proceeded to tell me they bought all the parts out in the bay area for now so if I wanted them I had to go through them. Right now business Booming for them but when it slows down I'll make sure not to go back there and tell people that as well read more

I was recommended to visit this shop by Cognition Cyclery after they were not able to help me sort out a chain issue for my track bike. Soon as I walked in, I was hit with a wave of nostalgia! I haven't been inside a BMX shop in ages! Love the vibe in this shop! They greeted me immediately and was able to look at my chain issue quickly. They determined that I needed to get a new chain since my chain was in too many pieces. I got a great replacement chain that matches my oil slick/titanium chainring and had a great conversation with the shop head about bikes and a local racing legend that rides BMX and Track comps. This shop gained a new customer!!! read more

Was a little hesitant to go here because some of the negative reviews, but gave it a shot anyway. Everything was great. The workers greeted us as soon as we walked in. We were helped right away. Even as we were being helped the employee said to the other customers that he would be right with them. Everything was explained about our purchase. My son got the bike he wanted and at a reasonable price. A couple other places we went to were 200+ more than what we spent here. Overall great experience as a first time bike buyer. We will be back soon to get my daughter a bike too. Thank you! read more

Very disrespectful. Here's my story, I took my bike and asked them to adjust the brakes and service it. First they said I need to leave the bike and come back 4 days later to pick it up,and I agreed. Then one of the employees told me that they couldn't do that because they didn't have room, so they asked me to come back a few days later. Well as they asked I took my bike back a few days later, I went to the back of the store and asked for help and explained why I was there. One of the employees looked at me while working with another customer and said, "sir, I'm sorry. I need to pass on your bike." I thought he is talking to someone else until he repeated that he wouldn't work on my bike. "Huh? Are you talking to me?" I replied. He came closer and said "yeah, we won't accept your bike." I asked why. I mean it's just a simple break adjustment! With a smirk he replied, "sir, this bike is probably from 1993, we are in 2007! C'mon, it's too old! I don't wanna touch it. I'm the one who'll be working on it if I accept it, but I'm sorry, we won't do it. It's just too old!" When I saw that kind of attitude, I immediately told myself that this was not the place for a good service. Anyhow I took my bike to another store (Evolution Bike Shop on Stevens Creek), they looked at it and told me it was no problem, they'd take care of it. By the way, I bought my bike in 1998, and it was brand new. The jerk was 5 years off! read more

Calabazas Cyclery - The front of the store - Bikes Near Me - San Jose, California

Do NOT support this shop! Absolutely horrible service (or lack of). My husband stopped by today to ask if they could fix a tire. Before he could finish his sentence, he was told by this guy in 50s "I'm not interested in your business. Go to another store." My husband has not once in life been treated this terrible. He did what a decent man would do, leave and never bring any business back. We just moved to this neighborhood and we love to support local businesses, but not this one. I really hope this only represents one single individual. read more

Not sure who answered when i called regarding Mountain EBIKES and hopefully it wasn't the owner or manager. But a simple question i asked, if they had any EBIKES, simple answer would be "no we only have regular MT.Bikes". His "D!{£"response was, i need to go plug somewhere else and laughed. i highly don't recommend this establishment to anyone. Don't waste your time and Money. "GO SOMEWHERE ELSE"......... read more