Excellent communication, arrived on time, and did a great job replacing the entire windshield…read more Would definitely use again.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed

Windshield replacement. Great job. Techs showed up when they said they would and replaced with no…read moreadditional costs. I would recommend.

Owner, Jon Mandel says I reviewed the wrong company. WRONG! You sent two guys to do the work, but…read morethey left, without saying saying anything. You sent me an email saying, sorry you couldn't do the work. My communication with you was really good; your workers were really bad. Here (below) is your quote. Hi Jim, Thank you for reaching out to Safe Auto Glass to assist with your auto glass replacement. The cost of installing your 2007 Mercedes Benz CLK350 back glass in 28270 is $225.00. Our pricing includes EVERYTHING : - all parts and labor - we come to you - clean up and disposal - sales tax - all discounts and promotions Our next available appointment day is tomorrow. To schedule your appointment please call 877-215-7735. Labor-only jobs are prepaid in full and do not come with any warranty. Thank you, Jon Mandel Safe Auto Glass 877-215-7735 safeautoglassusa.com Placing of an order means that you WAIVE YOUR RIGHT to initiate a credit/debit card chargeback under ANY circumstances. All disputes are to be resolved between you, the customer and Safe Auto Glass directly.

Safelite provides excellent service, professionalism, high-quality product, with great technicians…read more I have been required to use their services from different offices of theirs at different cities and locations over a long career of being on the road for work and have never been disappointed.

If you have a BMW this place will cause you more grief and charge you for it…read more 1. The metal molding on my X3 flew off not two miles from my house because it was not replaced correctly. 2. It rained two days later, found out that the windshield wiper arm elements were not replaced so my wipers did not work. I found them in the engine bay a few weeks later. 3. They can't deal brittle parts and cracked up my windshield cowl during their replacement. The installation was on 7/6, it is now 7/30 and I am still going back and forth on the phone with them trying to get a resolution. They said they would order the necessary molding replacement, after calling a week later they had not done anything of the sort. No one at the shop location is picking up the phone this week. I even went as far as sending their CEO an email on July 10th about this issue. I have not yet received a response from corporate or Renee Cacchillo. I ended up fixing my own wipers after finding the lost element parts in my engine bay. Don't waste your good time and money on this place. It is not worth the headache.

I recently had my glass replaced on a Friday for 358 which was a reasonable price due to a hairline…read morecrack in my windshield. The service was good, but I had another unfortunate event where a rock hit my windshield from a dump truck speeding in various lanes so I took it back to same location to have them look at it and see if they could repair it but they stated they would have to replace the entire windshield for 313 and that they could only give me a 75 dollar discount. I did ask to speak with management which the clerk stated should be in around 2:45 and would give me a follow up call which he failed to due and then another employee stated he will be out for the week. I thought they would repair the windshield since I was recently there which they did not and stated their machine could not fix the small crack near my windshield wiper on passenger side before it spread. Instead, I was quoted for another price and still no management followed up like they said. Therefore, I was not pleased with management not getting back to me like they said they would and had to take it somewhere that actually able to repair it so it would not spread which only cost 65 bucks to fix!

I made an appointment four days in advance and received fantastic communication via email leading…read moreup to the appointment. I was told that my windshield was in stock and that a technician would be ready for me at 9:00 AM. I arrived at 9:00 AM, and the check-in process was quick and easy. Everything seemed to be in order, and I was told the replacement would take approximately 1.5-2 hours. I walked across the street to Taco Bell so I could work on my laptop while I waited. I returned at 11:30 AM, paid my bill, and was handed my keys. To my surprise and frustration, my windshield had not been replaced. I went back inside, and the staff appeared confused. I was told, "We got busy, but we can do it now." Unfortunately, I had a meeting 30 miles away and could not wait any longer. I had already planned my day around the original appointment and expected timeframe. I returned at 4:30 PM after my meeting, and they finally replaced the windshield. The actual installation took approximately 40 minutes. I was extremely frustrated. I had spent most of the day dealing with this issue, made an unnecessary trip through Charlotte traffic, and had to rearrange my schedule because the appointment I had made in advance was not completed as promised. I asked what could be done to make up for the inconvenience. There was no manager on site, but the employee was able to approve a complimentary set of windshield wiper blades. I appreciate the staff ultimately taking care of the windshield and offering the wiper blades, but the entire situation was incredibly frustrating and could have been avoided with better communication and coordination. If my appointment had been delayed or the shop had become too busy to complete the work, I would have appreciated simply being told that upfront, or how about a call or a text, rather than returning several hours later only to find that nothing had been done.

From quote to in-office appointment, this was a fantastic experience. Getting a quote and making…read morean appt were all handled via text while I was in a meeting. Super convenient. The quote was about $300 cheaper that Safelite. I was able to get an appt within a couple of days. I arrived for my appt and was greeted warmly by Nate. He made me comfortable during my stay. The waiting area is very nice and conducive work plugging up my laptop at their workstation. I had about a 3 hour wait time, so this was very handy. Free wifi access with good stable internet. I was able to remain efficient while working. I was able to listen to Nate handle calls over the phone while I was waiting. So kind and professional. He listened patiently and answered questions with care. He's the right person to have at the front desk for sure. He talked to me about my window repair and assured me that they service Tesla's frequently, which gave me instant confidence. I'd highly recommend this location. You'll be in good hands. My car isn't finished yet but I have zero worries. Updated review: As I'm sitting there, the manager comes out. I verified that he was the manager and asked Nate if I could speak to him. Of course, he had no idea why I wanted the manager. Brent, the manager comes out and he sits down to talk with me like we're two friends in a coffee shop. He further solidified my experience there as he was also very personable. He already has an appreciation for Nate and that was very evident in our discussion. My car is finished about 45 minutes ahead of schedule, which is also great!!! As I'm paying to leave, the owner comes out, who is also very nice (it must fun be a common thread at that place). I also tell him about how great my experience was. I can't say enough about this place. My car looks good as new and I'm very pleased. Did I mention they were cheaper than competitors??? I hope that I never have to come back for a window repair but if I do, I know I'm in good hands.

We had a horrible storm earlier this month and a limb was thrown into my back window. I live 40…read moreminutes from Auto Glass. However, they were the only business that would email me back instead of calling due to my mother being in the hospital during this circumstance. Zuzu showcased exemplary customer assistance by throughly explaining when emailing back about the quote offered for my glass clearly in detail. He made sure I knew how they would care for my car and responded quickly to fit me in for an appointment that next day. When I arrived I came in the wrong door but they kindly walked me to the lobby and moved my car for me anyway. My two children came with me. They accommodated us with water and coffee. The kids played with the games in the lobby while Auto Glass updated me as we waited. It was such a good interruption from the stress of their grandma being sick. It has been 2 weeks now and my glass looks great. No leaks. I'm so glad I found Auto Glass!! I will easily always make the drive out to them and will pass on their name to everyone I know!! Genuine people and a honest affordable quote. Thank you all for your help!!!

Lots of shady people in the auto glass repair business: bait-and-switch, giving low estimates then…read moreupping the price by a couple hundred dollars, etc.). Spare yourself and just hire Brian of Artisan Glass of Lake Norman. Excellent service, friendly, knowledgeable, and competitive price. 100% recommendation.

I had a different conversation with one of Artisan's competitors. The hole was too big to repair…read moreand the crack was too small to replace. It was time to look for another company. Brian came out and said the crack was large enough to replace the windshield. After a two week delay due to other mechanical work on the vehicle we scheduled for yesterday. The new windshield looks great and the mechanical issues have been solved so now I feel confident I can give this SUV to my grandson, if he ever gets a license. Great work and a Great price!

I have been twice in the last 6 months due to cracks in my windshield and I will fervently…read morerecommend them to anyone and will be a customer for life. Truly kind and wonderful people and have same day walk in service to help out! Please support this local business!

If you go to this place make sure you check on the work they do before pay…read moreIf you are a women ask for someone to go with you cause the lady see you how you don't know anything about cars, if you ask for them to do a good work cause you pay for, they are rude and telling you, you should get the expensive, but we call for an estimate before come in, they did not replace my car windshield correctly and the excuse is just because the cost isn't the same than a dealership, they should said that before we pay for a service, if I pay for a services for the money they ask no matter if it's expensive or cheap I will expect a good service Not recommend to anyone

Don't be discouraged by its appearance. This is truly a diamond in the rough. Prices are beyond…read morefair, and staff is nothing short of amazing. I had a windshield that needing replacement and clips for loose molding, a job they were willing to schedule within 4 hours of my calling; I was not only met by prompt and courteous customer service in the office, but quality mechanics who thoroughly explained every step and concern along the way. Unfortunately, my first windshield had been delivered chipped; not only did they immediately inform me and send for a replacement to be delivered within 10 minutes, but they apologized for the inconvenience and offered an extremely generous discount. Although I chose to meet them on site, they have an expansive team that will come out to you, delivering these same high quality standards at your convenience. There is also an on premise mechanic to help with oil changes and maintenance. All in all I am floored by the quality of workmanship and service I received, proving you can't judge a book by its cover... or a business by its curb appeal.

I can't say enough about Mac Ivy and his team at Team Auto Glass. I was in an accident on the…read moreturnpike and they were driving behind me. It was raining and dangerous and yet they pulled up behind me and my truck to check up on my daughter and I who had just hydroplaned and careened from one barrier to the next. They were so caring and concerned about our safety as the conditions were bad and they didn't want another car to hit us as we sat on the side of the road. They stood in pouring rain until they saw I was safely on the side waiting for the sheriff. They went beyond the norm and I just wanted to give a big shout out and thank you to them for coming to my rescue. And before you think they stopped because of my possibility of needing glass repair- you'd be wrong. That was probably the only thing not messed up- haha. So they stopped because that's the kind of guys they are. I'll be calling them though and recommending them to everyone I know who need glass repairs in the future. Thank you Mac! No good deed goes unnoticed!

I have requested a quote on window tinting for my vehicle through his website, and ultimately…read morecalled to inquire regarding pricing and brand of his films (3M). John was very professional in dealing with customers who were inexperienced in his work, and does a great job with explaining every detail. I ultimately went with him to have my vehicle's windows tinted. He does a great job in explaining North Carolina tinting law and regulation, and provided me with ample of assurance. Great work overall, and his shop is certified by 3M.

From the owner: Queen City Tint & Design LLP is a 3M Authorized Window Film Dealer and Certified Installer that…read moreoffers automotive window tinting. In addition to our window tinting service, we specialize in full color change wraps, customized printed graphics, vinyl lettering, and decals! Conveniently located in the heart of Charlotte just minutes from Uptown. We offer several options and work together with our clients to create a design to fit their needs. Queen City Tint & Design will give your vehicle a unique look that will turn heads and give your personal or work ride the branding and attention it deserves!

They have been super responsive not just to provide a quote but answering any questions I have…read more These guys just left, they did an awesome job even repaired 2 nicks on another vehicle while here replacing my windshield. Super great guys and pricing was unmatched. Highly recommend.

I reached out to Eastland to get a quote on a windshield repair. Raphael gave me his honest…read moreopinion that he could try to repair the crack but advised that I replace the windshield instead. I had received the same feedback from several other auto repair companies based on the picture I shared. I followed his advice and am very pleased that he showed up with an associate and within an hour of my contacting him and he completed the replacement in under an hour. His pricing was very competitive and slightly better than other quotes I received. I highly recommend Raphael for his quick replies, promptness and professionalism. 2013 Toyota Rav4. Thank you!