My HONDA CIVC 2013 was towed to Global Collision in November 2021 and still have trapped in the workshop so far since they have been failed to negotiate with the insurance for the final deal. Not sure how perfect my car is after repair, but the cost I paid for car rental plus my car depreciation cost more than the cash car value. I AM STUPIED TO GET THEIR SERVICES for a trash value. read more

I continue to be frustrated by Global Collision after having worked with them to repair a 2001 Toyota MR2 Spyder through State Farm after an accident in October. Needless to say, car repair can be a complex and polarizing issue, so this is just one experience to relay... In summary, I would be extremely wary of Global Collision as it seems they are using the age of my car and "prior damage" as an excuse not to complete repairs directly related to my accident. If you're interested, see the following for the painful detail.... If you have a fancy, brand new lotus or some similar luxury car, I am sure that Global would do a great job. They are certified to work on many luxury cars that no other shops around hold certifications and have many recommendations in that arena. However, if you are like me and happen to have an older (2001) Toyota instead of a Lotus (I know, life just isn't fair sometimes, right?), I would categorically NOT recommend this shop. They refuse to fix a dangerous wheel shimmy that started (according to them, entirely coincidentally) immediately following my accident because they claim "prior damage" to my car indicates that the shimmy actually was happening before my accident. Full disclosure: Yes, my car had been in an accident several years ago prior to my owning it. There are some issues with it that I am consciously NOT asking the shop to repair because I am not trying to take advantage of the situation. No, my car has never shimmied like this before the accident. Bearing in mind this was a full-on broadside of my little convertible by a commercial vehicle: They've completed an alignment, but will not do anything else to correct this mechanical problem that still persists. I STILL cannot drive my car on the highway, they have absolved themselves of responsibility using the excuse that this was "probably" already happening before the accident (essentially calling me - their client - a liar), and my only recourse is to appeal with State Farm. As any of you who have been involved with wrangling an insurance company know - yippee!! That sounds like fun and I am sure that I will get this all resolved and have my car back to the condition it was in before the accident in a jiffy! (note the dripping sarcasm). The Service Manager is great with the rote CSM jargon ("we're here for you", etc.) but since they haven't actually repaired my car yet, and don't seem to even feel that it is their responsibility to, I can only interpret these statements as empty. Altogether, a fully dissatisfying experience. read more

UPDATE: I'm reviewing this as a 2-star in the hopes Yelp won't filter the rating...though I'm sure they will. THIS PLACE SUCKS AND IS A ONE STAR. After over 5 weeks of waiting for my car to be fixed, I took it home hoping to never see global again. I was wrong. After taking the car to my mechanic, "they did a really shitty job," was all he could muster. Upon a closer inspection under the hood, nearly everything they touched is broken, ghetto-rigged, zip-tied, or has paint peeling 2 months after they finished the job. They are so cheap, that when I went to swap my license plate I realized the screw they used (no washer) IS STRIPPED. Are you kidding me?! Cutting corners down to the last screw they put on the car. Brand new freshly painted bumper already peeling in 6 spots?! I almost understand the complete failure of mechanical work, but can't even paint a body panel at a body shop. What is goin' on here? Stay away, I deplore you. Yelp, if you filter this you are officially a sham and I won't be back. read more

Left my car on Wed for a new radiator and by Friday afternoon they called to say it was finished. Everything looks great under the hood now. Great job of cleaning up my car too. read more

Had a good experience with them about a year ago but it's gone majorly down hill. Over an hour wait for my appointment, late car return, spotty work, and returned with a huge crack across the windshield that they refused to fix. Luckily my insurance took care of it since they had recommended the place. They also didn't get my appointment right. Waited almost an hour past my scheduled time and they seemed really disorganized altogether. read more

I have nothing but terrible things to say about Global Collision. They are completely unorganized, extremely unhelpful and insensitive to the fact that I NEED my car for work. They told me it would be done in a few hours and then needed my car for two more days, never even courtesy called me to update me on the situation, therefore I had to guess if I could get to work or not. The mechanic who was working on my car had "stepped out" each time I called to find out what was going on with my car. I am extremely upset, will never refer business to them and think it's hilarious they only have bad reviews. GO FIGURE. read more

I went to pick up my car which had a new door replaced and the door wouldn't lock or unlock. When that problem was fixed, I was never called and told that my car was ready, so I had to pay extra for my rental. THEN the door was installed improperly so I had to bring it back a couple weeks later. I had already been removed from their system so it took them forever to find my record. The people are nice but the quality of their work is NOT. read more

I've had Global Collision work on my car, several times, the most recent, this past Spring. I've always had great luck there - from the greeting at the front desk, to the estimator, to the repair work. I would highly recommend to anyone! read more

Frustrated is not an adequate word to describe how I feel about Global Collision. Six weeks ago, my wife was involved with an accident in our 2005 KIA Sorento. It took two weeks of negotiations with our insurance agency to get the repair fixed and not declared a total loss. The fact that we would be getting our car back made the wait seem worth while. At that time I was told that it would take two weeks to repair. Four weeks later and I'm being told that it is such a complicated job they don't want to rush through. That doesn't excuse the fact that the work isn't getting done because there people are not showing up. Now I'm being told that the manufacturer has not once, but twice sent them the wrong part. Even when the part got there the first time, it took them a day to figure out it was once again the wrong part. These people don't seem to give any urgency to their work. My only guess is that they prioritize there work based on their profit. This is not how you win customers. They have shown me that they don't care about me. read more

UPDATE: I was just hit in an accident and took my car back to Global Collision after a less than great experience, for ease of having my insurance and enterprise all right there. I also hoped that since my insurance guarantees the work done there for the life of my car, that I could have some of the things that weren't done right last time fixed. I explained my concerns to both my geico adjuster and the manager of global collision and told them about the previous issues. They were extremely responsive and nice about the problem and were also very apologetic. They also let me know that the people I dealt with previously were no longer there and they were making every effort to provide the best service possible. I was still a little nervous but left the car anyway, and they did EXACTLY what they promised! I could not have been happier with the service, the communication and the work done on my car! With the personnel changes and a clear communication they totally turned my experience around. I will gladly take my car back to Global Collision should I need work done in the future!! PREVIOUS REVIEW When I first saw these other ratings for Global I assumed that they were rare cases-now, not so sure. I took my BRAND NEW car to Global after a hail storm. I was originally told 4-5 days for the repairs. After 5 days I called to check and they said another week-I called again, still not ready. I was never called proactively with updates-I had to accost them for information. When I went to pick up my car is was sitting (wet inside from being cleaned) in over 100 degree heat-so it smelled musty and moldy. When I got where I was going I realized that the trunk of my car (which was replaced) was completely uneven, and there were significant scratches and missing paint on the bumper-like it had been wrecked into something. I immediately drove it back and they took it a week later to fix the bumper and adjust the (still screwed up) trunk alignment. I went with Global because my insurance and enterprise were both located there, but I think if I have an issue in the future with my car I would take it elsewhere and deal with the hassle associated with that. read more

HORRIBLY FRUSTRATING. to start off, I have to say that I am an extremely understanding and forgiving person and rarely write reviews but this is RIDICULOUS. read their "Statement of Accountability" and disregard it completely. "obsessive customer care, quality, ethics, and a right-the-first-time attitude"!? PLEASE. I can't begin to tell you how disappointed I have been with the entire process; not really sure anyone around there works to actually get things done or cares about their customers. my 2009 Frontier was involved in a minor accident during a snow storm in January and Global Collision has caused a headache of a repair process ever since. not only was my truck in the shop for 10+ business days longer than what was anticipated (ok, a delay is understandable as body repairs need to be done right and can be complicated) but I was sent home with many of the repairs not having been completed. this resulted in further inconveniences and wasting my time. also, Global Collision caused further damage to my truck as they scratched the paint and put in a nice little dent (that was supposedly "fixed") while trying to take the bed off of the cab. I am still in the process of arguing with them about replacing my bedliner (something that was included in the original estimate and that Global Collision directly denied being responsible to fix). in conclusion, DO NOT USE GLOBAL COLLISION. you will be sorry, I for sure am. read more

DON'T EVEN THINK GLOBAL COLLISION IS THE WORST PLACE TO FIX YOUR CAR. First, i dropped of my car to get an estimate and it took them 2 weeks to finish it. I let them fix the car and after two mintues of driving it in the street it stopped in the middle of the road! (GUESS WHAT??) they installed the wrong part. (THE WORST IS) they made me pay for reinstalling the correct ones. (THEY PROMISED THEY WILL TAKE CARE OF ANYTHING WRONG BUT INDEED THEY LET ME PAY FOR TOWING IT BACK ALTHOUGH THEY'RE THE ONES WHO CALLED AAA AND ARRANGED FOR TOWING). THEIR TREATMENT IS VAGUE AND UNFAIR. AND YEAH THE WOMAN MANAGER IS SO UGLY AND IGNORANT AND DISRESPECTFUL. ( I DONT KNOW HOW SUCH A HORRIBLE PERSON BECAME A MANAGER) Customer service is the worst. they seem nice and professional when u drop ur car off but unprofessional and speechless when u argue with them THEY ARE JUST TOO COWARDS TO ADMIT THEIR FAILURE. THEY WILL TREAT U LIKE SHIT IF THEY KNOW YOU'RE IN NEED OF YOUR CAR. DONT GO THERE, THEY WILL RIP YOU OFF AND CAUSE FURTHER PROBLEMS TO UR CAR THERE ARE MUCH BETTER PLACES WITH BETTER CUSTOMER SERVICE AND PROFESSIONAL WORK IF YOU WANNA FEEL SAFE DRIVING UR CAR AGAIN. read more

brought my car in to global collision. they told me it would take 3 days to fix a finder bender. so after almost a week, i have it back. first thing i noticed was it was making a funny noise. i popped the hood and the battery cover was off and on the other side of the motor grinding against the alternator belt. they said they would order me a new one, cause it had been chewed up a bit. and then when i was driving i noticed that the turning signal was acting up. i checked the break light and turning signal and they are not working. and they want me to bring it in again. it just seems like there are more things wrong with it then there was before. i will never go to these guys again. also they would never call when they said they would about when it would be ready. also for the last guy who posted on here, i have heard from someone that use to work there, that older cars they dont really do as good as a job as a new one. like the paint might not really match and they will just fade it in to look like it matches. read more

I am frustrated with this place. I got in an accident Wednesday night and had it towed in as it was the closest repair place. The next day I talked with them and determined that I would be paying for everything out of pocket, and it seems from there that it was forgotten. NOTHING was done. The next day I called to see if there was any progress on getting me an estimate. The receptionist couldn't figure out herself what progress had been done on my car but said she would find out and call me back. She never did. Finally, on Tuesday, we connected and an estimate was performed. Well, the parts are going to take 4-5 days to come in. WHAT?! So now I've been without my car for a week and it is going to take another week to even get the parts? Why didn't you estimate it right away and order so it would be here now? If I could, I would drive away from that place right now. So now it is the next week (2 weeks since the accident) and the parts should be in, right? Well I am playing phone tag with them right now to see if I actually have a car any more. If there are further updates, I'll edit this review. read more

I had my car fixed at the Global Collision in Boulder and was very impressed. They fixed my car faster than I or my adjuster expected, and everyone was so friendly! The owner is extremely helpful and does everything possible to make sure you have a positive experience. He helped me get my carseats out of my rental car when I was struggling, and it was pouring rain! Definitely recommend this place. read more

Had a very good experience with the Boulder store a couple of weeks ago. My Highlander had been broken into and we lost a lot of stuff including laptops. Rear window broken out and some body damage. The folks at Global called me with daily updates on the progress and had me taken care of in a couple of days, along with a much appreciated detail job. No remnants of the copious amounts of glass that were everywhere inside. It was a bright spot in an otherwise dark week following that event. Great job, Global. read more

They fixed my bumper over a year ago and now it is falling apart. I came back to them since they give a warranty on their products and it has been a month and nothing is done. They were making excuses, then it took them 3 weeks to order parts from the same state and in the end they ordered wrong parts using VIN Number. The person in charge is Tom and that is who I was dealing directly with. He is also rude and unprofessional. They do not care about customers. read more

I took my car to this shop after hitting it while I was getting off the garage, My flair, and fender had to be replaced, but I was told that they would be able to fix the flair. I got an estimate for my insurance company, and it was over $2500. Since my deductible is high, I wanted to get it done the cheapest way and pay it off my pocket. I was told that there was 12 hrs of work on the car, so I left my car on monday morning, hoping to pick it up on wed afternoon. When I gave them a call on wed, i was told that the epoxy they were using would not stick to my car. but I was told they were trying something new. This is totally a cover up for not doing any work on my car. So I decided to go ahead and see what was happening. When I got to the shop, my car was left outside with no windows on, and they had only taken the parts out. I am %100 positive that they have not done anything on my car until I gave them a call on wed, 3 days after I dropped off my car. Then I was told I could get the car out the next day. The repair they did on my car looks terrible, parts are moving, and the little stracthes on my hood was not taken care of it. They probably spent 3-4 hours of work on my car and I had paid for 12. (It is a big difference when you pay $50/hr). I will never go back to that place for any kind of body shop. stay away from this place read more