Poor customer care at this shop, I was told to come here on a Monday at 4:30 And I get there and no appointment,... Ok.. So she scheduled me right then and there for the following Wednesday at 4:30, come Wednesday I call them right before I drive there and guess what? NO APPOINTMENT AGAIN!!! For the second time this shop has dropped the ball on me.. So I decided to drop them altogether and take my business elsewhere. Along with this review, I will take the time to steer friends and family from this place. They have great reviews,. Probably from staff friends or family of the owners. I can't see what the reviews are about.‍‍‍ read more

These guys got the job done right and fast, it's like my car was never all scraped up in the first place! Customer service was good, too.

Great experience!! I recently was rear-ended in my new car and was in need of a body shop. My go-to place has always been Shiro's in Chatsworth however, This time I needed a place close to home. I had used Caliber Collision in the past and they did great body work but the customer service was a bit lacking when I noticed a problem and returned. I am very happy to report that I received A+ service this time. I worked with Dustin and he really went out of his way to make sure everything was to my liking. Check in was smooth and efficient Dustin texted me regularly to keep me up to date. The repair looks great! The color match was spot on. This will definitely be my go-to local shop for the future. read more

My mom took her car there this morning after being recommended by her insurance company. She was told to go in at 7:30 by Edgar, she dropped off her car and was told that he would call at the end of the day. She called at 4:30 and was told that Edgar was gone for the day and that he was now on vacation. She was obviously upset because they were supposed to inspect the car for a quote on the damages for repair. Now she does have a job like the rest of us and needs to go to and from work so she couldn't just leave her car there until he came back from vacation. My mom told the receptionist that someone should have called and told her this information or at a least advised her prior to taking her car there. She was told someone will look at it on Monday so my mom ended the call assuming they would look at her car Monday. Then the receptionist had her "manager" call my mom to tell her she was rude to their employee and that she needed to pick up her car asap. Do NOT bring your car here unless you want to waste your time and like to deal with very very low end customer service! read more

Absolutely great service! Installed my gas door and painted very quickly. Super friendly as usual! Thank you so much :)

I had initially gone to Caliber Collision after an accident because my insurance company had sent me there to do the work. At first they told me one date but it had been delayed, not on their end, but due to the parts not fitting well and they wanted it to look perfect which was okay with me. I had picked up my car a week later than the date on the 23rd and everything was okay with the car except a tire had gone flat yesterday out of no where when I have never had an issue with my tires in over a year of owning my vehicle. The manager Anthony saw my survey review about the situation since I had been upset not knowing how it could have happened because I drive very safely and contacted me less than an hour afterwards asking how he could help fix it. I love their customer service in this sense making the situation better asking how he could fix it and do anything he could to help. I would definitely recommend anyone to get their car fixed here. read more

This is the absolute worst auto body repair place in Santa Clarita Valley Grace and Jose are nothing but liars they never follow through you have to call them had the car return multiple times still can't fix it and all they want to give his every excuse in the book instead of doing it tells me one thing and then never delivers on it never ever ever take your car here you will be miserable read more

A flawless experience with a highly professional company. My insurance company sent me to this business after I incurred some minor damage to the rear of my brand new car. From drop-off to pick-up the process was smooth, honest, and much more pleasant than I anticipated. Dustin was wonderful and kept us apprised of the progress throughout. The work was done a day earlier than promised, and the car again looks brand new. I couldn't be more pleased. Kudos to Dustin and those who gave me back a beautiful car. read more

My car was vandalized and Dustin handled the problem immediately. I would recommend you to bring your vehicle here to ensure great service, very reliable and prompt. Thank you my car looks amazing. I cannot thank you Caliber enough for removing the vandalism and welcoming customer service. read more

I sideswiped a car in a parking lot and after calling my insurance and leaving my information, I made an appointment with Caliber. Caliber was one of the repair shops referred by USAA Insurance. We took my car in on a Monday and it was done on Thursday. Dustin was the employee who handled my repair. He was polite and kept me updated throughout the process. The repair looks great and my car looks better than it did before the accident. read more

Extraordinary Service - this car has had 3 accidents and each time, Caliber has done a fantastic job!

I ran over something metal in the street that destroyed the under area of my tire. There are wires hanging down the tire was flat all the padding from around the tire was ripped out there was so much damage. After going to two other places, caliver gave me a decent estimate. I left my car there for two weeks and I was updated almost on a daily basis. The customer service was amazing and they were so accommodating with my schedule. They even helped me out with a ride when I needed to pick up my car. I highly recommend them. read more

I highly recommend avoiding this company at all costs. I chose Caliber Collision because my insurance recommended them, but that was a huge mistake. Long story short I had to bring my vehicle back two different times after originally getting it repaired. We dealt with Grace throughout the entire process and she always seemed to have an attitude and acted somewhat rude throughout the process. The second time I had to bring my car back to their shop I felt like I was being treated like a criminal. Not once did they apologize for the trouble and they took a lot of time circling ever flaw on my vehicle which made me feel like they thought I was trying to scam them. This isn't how a customer should feel especially after they didn't do their job correctly in the first place. It's been 3 months since the accident and I'm still dealing with issues related to the work they did, but I'd rather pay my mechanic to fix it rather than bring it back to Caliber. Since the "repair" I've also heard from many people that they too have had a terrible experience with this shop. read more

Very friendly staff. They took me 20 minutes before closing for an estimate on my car. Receptionist was nice and the estimator was friendly. Thank you. read more

I love these guys ! I've been there a few times for issues and always go back. This time it was my wife's car hood. Not only did they do a great job - but they cleaned the car fully after !! It was a pleasant surprise! ! Thanks guys read more

Great crew Justin makes sure to go out of his way to help you through the insurance process and getting your car on the road again

The team here under new management is great! The manager, Justin was very polite and helpful on both cars I brought in. Thank You! Great Service. read more

Had a great experience here! I am currently getting my car fix at the shop and while I was outside waiting in the Hot weather with my 3 year old daughter, Victor who is the parts coordinator there walk over making sure we were ok and offered us a cold bottle water while we waited to see an estimator. He was such a gentleman, great customer service! I will definitely come back here if I ever need them again and I will definitely refer friends and family to this shop. We need more employees like him on the floor. read more

Caliber Canyon country is the #1 shop to go to....not only does my 2019 honda look brand new again the staff there are so nice and my service advisor Dustin kept me informed throughout the whole process!!! What a great experience read more

I don't do many reviews on Yelp because it is very difficult to gain my respect and satisfaction. I have been bringing my vehicles to Caliber Collision for over 5 years and they have always done an outstanding job. The quality of workmanship is second to none and the attention to detail is superb. If you need any type of body work or paint for your vehicle, don't waste your time with any other body shop in SCV, go to Caliber Collision. The best part is their customer service, the main reason I keep going back to Caliber is Garrett Buckley, he is the best service advisor and he always takes care of everything. Garrett is very personable and he ensures that every time I take my vehicle to Caliber they do an amazing job and that I am always completely satisfied with the end result. The shop manager Anthony Trejo is also a very nice person to deal with, overall the entire staff at Caliber is awesome. I am so happy to have this body shop in SCV. Please give them a try before you go anywhere else. read more

I only write reviews when I get either a really good experience or really bad . and as soon as I walked in to this place I was welcome in with such warmth and professionalism it's was weird at first because all I really needed was a quote then I was help by grace and she was amazing she explain what would be done to my car and all I can think was if this people are given such great customer service just for a quote imagine how good will my car look afterwards. Am glad I made my decision and I will be taking my car to Caliber for repairs Thank You to everyone that welcome me in and keep up the great Work ..!!! read more

I stopped in for an estimate and was told to fill out some basic contact information and I spoke with Grace. She's very kind, however, she said it would take her some time to write up the estimate so she would email me within the next day or so. It's been about a week and I'm still waiting on that estimate. But it's totally fine. Meanwhile, I've taken my car to Centre Pointe Collision and received my estimate. I gladly paid the couple thousand dollars worth of damage to my car and both my car and I are on the road to recovery! Major props to Centre Pointe Collision for the lightning fast and friendly service. read more

I was pleased with the work they did on my door except they replaced the wrong mirror on my car. It was supposed to be electric but they put a manual one on. They should have checked the car out before calling me to picked it up. Justin the manager (Hope I got his name right) made sure they ordered the correct mirror and within a couple days it was replaced with the correct mirror. He was very helpful and polite. Other than that the body of the work was great! read more

I love Caliber Collision! I've brought several cars to them over the years and have never been disappointed. During this most recent visit, Dustin was super helpful and even completed a repair for free! They are courteous and provide excellent customer service. read more

I recently was in a accident were my car was rear-ended and the insurance co. recommended I bring my car to caliber collision . As soon as I arrived I was greeted by friendly staff and Dustin the service advisor. Dustin explained everything to me and listened to my concerns. He made sure that my car was well taken care of and went over and beyond to get my car fixed in a timely manner, they even kept me updated via text and calls everyday. They even called the rental co. to pick me up and then when it was time to get my car back took care of the rental so I didn't have to make 2 stops. My car looks brand new , they do really great work. I would highly recommend Caliber Collision Canyon Country/ Santa Clarita. Thank you staff and Dustin! read more

They are the best in town I love how I received my car after having a front bumper broken and wrecked, when i got my car back looked like new my eyes got watery i wanted to cry, their service is great I couldn't be more happier. Great team read more

Best customer service I've ever had from a body shop. Dustin was very attentive and on top of it with updates. Polite and knowledgeable. Thank you so much! read more

Tracy is awesome. I called in to complain about the extended completion date but she remained professional and actually helped me save money on my rental. It seemed like Tracy did everything in her power to help me out. read more

This was my second time coming to Caliber and I am so glad I did. Dustin and the rest of the staff were so polite and helpful. They made sure that I understood everything, kept me updated, got my car done quickly and did so with the best customer service. And most importantly, my car looks like brand new! I would recommend this place to anyone!! read more

Friendly staff and exceptional customer service especially from the manager Justin! Will recommend this shop to all my family and friends!

I was referred to Caliber Collision through my insurance and I'm glad I took the recommendation. Overall my automobile repairs took about 2 weeks but that was disclosed to me beforehand. The estimate took about 4 days to get but that is also explained in the brochure you receive upon dropping off the vehicle (typically 3 days in metropolitan area vs 5 in a suburban area). Afterwards I received frequent communication as to how the repairs were progressing. My car was actually available for pickup before their estimated date. This was my first insurance claim ever and I'm glad Caliber provided the service they did. Thanks once again! read more

I was in a serious accident where I was the middle car in a chain reaction and I took my car to Caliber Collision where I have gone before because they've always done so well. Dustin at Caliber was very thorough in both the estimate and repairs as my car had over $10,000 worth of damage. He called at least twice a week to give me updates and got it done on the exact day promised. You would never know my car had been in an accident as it looks brand new. Thank you to Dustin and everyone at Caliber Collision for making a difficult situation much easier to deal with read more

This store has AMAZING CUSTOMER SERVICE !! Came to pick up my car today and was in a bad mood from dealing with the insurance company. JUSTIN the manager was so professional, so kind and helped take care of everything for me. Really appreciate the help i received from KIMBERLY in the front as well. They completely turned my day around and i would recommend this store to everyone i know going through my situation ! Thank you again !! read more

Wow! Customer service #1, check in how the car is doing via text and phone call. The car is repaired within the time given and the team is awesome, helpful and will accommodate anyway they can. Thank you!! read more

Went to Caliber Collision on Sierra Highway. All staff was very helpful and courteous. The General Manager, Justin Huff went out of his way to help us. Great experience! read more

I recently had my car repaired at this location. The repair was excellent! The entire experience from getting a quote, to making the appointment, to the actual repair itself was professionally done and in a competent and efficient manner. My car was even ready sooner than they had told me it would be. The location manager took the time to speak with me, and clearly and concisely told me what to expect. Happy to say, all went as planned, and my car looks great! read more

On my way out of town when my spoiler came loose on the freeway. Was advised by AAA that this was an approved shop. Drove in and was immediately greeted by the friendly staff and manager. Under 20 minutes and a couple of missing clips and we were on our way. Would highly recommend this shop. read more

My car had a broken windshield. I did not think that I was going to get the service I needed done as fast as I did! From the time I called to inquire about the services to when I picked up my car, the service was great. Every question I had was answered. I explained to one of the technicians that I was in a hurry to get service done because I had an important work trip the following week. The technician explained that I had to to speak to the general manager, Keith Parker. I was very hesitant because I felt like the manager was going to give me an excuse. That was not the case. Mr. Parker was very helpful, he inquired about my time frame. Asked if I had a problem with waiting two days for the repair. I did not think that was possible, I thought they would take longer than a week. Mr. Parker made sure that my car was done within the time frame that was promised! If I have any other emergency with my vehicles, I will definitely be back. I am very happy with the outcome and his professionalism is superb! I'm appreciative of his help! read more

All the staff were super friendly and knowledgeable. I came in for a minor cosmetic repair but I was still surprised how fast I got in and out. Dustin made sure I was taken care of. I would recommend this shop to a friend. read more

I highly reccommend this shop based on quality of work ONLY. Brought in my wife's 2012 VW Tiguan after a AAA policyholder damaged her bumper. I have to say my wife's car looked amazing coming out of the shop. The only reason why I'm not giving caliber a 5 star rating is because of their corporate customer service. Calling the 1-800 means wasting your time. They make it sound like they have no way to communicate with the shop. My wife called them at 5:30 the day of pick up to see if they could wait 10 minutes past their 6pm closing time since there was traffic, and didn't wanna pay for another day of rental. The person on the phone made it seem like there was no way she could communicate with their own shop. I called the shop the same day ealier and thank God it went straight to the shop since after 5:30pm it re directs calls to their so called customer service. I asked the shop if they opened Saturdays, the lady nicely told me they were open from 8am to 1pm. When my wife spoke to their customer service they told her that they don't open Saturdays. What type of communications is this??? In summary: If you want amazing quality of work make sure you take you car to this shop, but be prepare to deal with idiots if for some reason your calls gets transferred to the 1-800 customer support number. read more