We took our vehicle here for repair after it was damaged parked on the street. They were on the…read moreState Farm recommended list of repair shops. The staff, communication providing status/updates, and quality of work were all great. I highly recommend using their services. I appreciate the fact they made the process easy and didn't add stress to an unfortunate situation.

Very friendly and professional staff that knows what they are doing. (Kelly and Jeremy were great!)…read more They provided me with multiple updates while the work was being completed and they finished exactly on the day the said they would. (Which was nice for planning purposes.) They made sure to remember all the small details and truly went above and beyond by doing a complete interior clean of my truck so that it would be nice and fresh for me when I picked it up to take it back home. I'd recommend these guys to anyone looking to get body work done on their car or truck!

My experience with Caliber Collision on Pendleton Pike was completely unacceptable, and I strongly…read moreadvise anyone--especially owners of high-end vehicles--to avoid this location. I brought my Porsche in for EXTERIOR body work only. When I picked it up on March 11, 2026, I found my vehicle in WORSE condition than when I dropped it off: * Missing parts under the hood * Panels not aligned properly * Brand new damage inside my vehicle, which they had no authorization to even touch While retrieving items from my vehicle we WITNESSED damaged parts placed inside my car. Because of this: * My windshield is scratched on the INSIDE * My red leather seats now have multiple tears and rips There is absolutely no justification for any of this. No one should have been inside my vehicle beyond the driver's seat--let alone placing broken parts across my interior. When I raised these issues, the shop manager, Chris, responded with excuses that were not only unprofessional but insulting: * Blamed a car wash for interior windshield damage (which makes no sense) * Suggested my family caused the seat damage * Claimed they were "cleaning" my interior--a service I NEVER requested or approved This level of deflection and lack of accountability is alarming. It has now been weeks since I picked up my vehicle, and no one has followed up or attempted to resolve this situation, even after I have made multiple attempts to resolve this matter with them directly. At this point, it's clear this location has no intention of taking responsibility. Corporate needs to step in immediately. I expect to be contacted ASAP to address the damage done to my vehicle and to make this right. If this is not resolved promptly, I will be escalating this further

This was not the first time coming to this location, they have done an amazing job with car repair…read more If you're working with insurance it will be easy and a quick process the staff has really improved over the years and I loved seeing that happen. They have a lifetime guarantee which is not too common, goes to show that they stand by their work! I like that they are also taking measures to ensure health and safety during COVID.

Great service and excellent communication. They kept me informed throughout the process and the…read morefinal result was great! Highly recommends

Best service in town. It will be done right. Our van took a side impact and looks and runs better…read morethan ever.

My car was vandalized not once but twice. I trust them and only them when it comes to my car. Brian…read moreTatay and the whole team are amazing. Thank once again for the awesome service done to my Kia. I saw my car and it look brand new.

Someone smacked my car at Speedway Gas station and ran so I went through my auto insurance and did…read morea claim and they recommended Burnside Collision. First off, I absolutely hate taking my car to get fixed BUT I had the pleasure of being taken care of by Nick! Let Me tell you... He was so professional, so knowledgeable, and so caring while servicing my car. He mentioned that he had to take my car to the back and mark it up. He pulled my car around with a million markings on my entire car. Lol he wanted to show me exactly what they were going to fix, what they were not going to fix, and how. Nick also reminded me of how much gas I had in my car. After leaving my car in their car, Burnside sent me text messages of estimates of how much it would cost and how long it would take. I was looking at a 5 day turn around. The next day, two days later, I received a phone call stating my car was ready to go! Not only did they fix my car, they cleaned my car and as a courtesy they also fixed my lightbulb! When I picked up my car, Nick was there to greet me. He pulled my car around and explained to me every single thing they fixed! First off, it's nice to have the same person to work with the entire time. Second, It's refreshing to experience working with good businesses and knowledgeable associates and to top it off, they have a warranty on what they fixed. I'm so happy my car insurance recommended them! It's pricey, but it's So worth it! P.S the receptionist was bomb as well! She remembered who I was and asked about my kids! She was super sweet, patient and always had a smile on her face! 5 stars for her too!

Superb service and perfect repair. It did take longer than the time they had guessed but I didn't…read moremind waiting for such a well done repair

These guys know what they are doing! I have gone to them for years and so thankful to have honest…read moremechanics!

Our Tail light was damaged with a valet service, I sent a picture, Vin, and description of damage…read more JR looked it over, gave me an estimate & ordered the part. The price was very, very fair. Since December my availability was was hard to make appointment to repair, I had a day available & the Hackleman team did everything they could to get me in and take care of me. I'm so pleased, I've used them a few times before and the service has always been stellar! I definitely will give them a five star rating !! Thank you Hackleman family

Took a second vehicle in to Hackleman's and got fantastic service and a great price, just like the…read morefirst time. I told them I had priced the part needed at the dealer and could save a couple hundred dollars by ordering the part myself from eBay. They were fine with that. The door on my truck was stuck closed and the latch mechanism was broken. Wouldn't even open from the outside. They had budgeted 1.5 hours to get the door open, but when they went to inspect it, it opened right up. They could easily have said nothing and charged me for the 1.5 hours labor, but JR took that off the bill. I have a whole new door panel and latch now for a very reasonable price in a very quick time frame. They were happy to work with me. These are honest people who know what they are doing.

Very fast turn around and explained the repairs very well. The people are exceptionally nice and…read moreknowledgeable

I hit a large male deer in my wife's Honda Pilot doing 50mph. Airbags deployed and major front end…read moredamage ($25k+). Collision Restoration got me right in, worked with my insurance (State Farm) and kept me up to date by text. The repair was super fast, like 3 weeks. Amazing given the extent of the damage. Repair work looks great and car drives like it did before the bloodshed. Other places quoted me 3 weeks before they could even touch it. Thumbs up for this efficient family run operation.

Had a great experience with the team at the Fishers location. I dealt with Amanda & Holly. They…read morewere friendly & professional. The team that actually repaired my vehicle did a great job. My car was finished in less than 3 hours. I definitely recommend these guys if you need any body work.

Front desk is very nice and helpful. Their communication is great and I got my car back sooner…read morethan promised. Looks great