Was losing pressure in my tire. Attempted to air it up without improvement. Took it to Bell tire…read more They had to repair the tire because there was a screw in it. No charge. Had me in and out and under an hour.

I've been a fan of Belle Tire since they arrived in the Indianapolis market. Up to this point, I've…read moreprimarily dealt with the Castleton location. However, this particular spot is actually closer to my home and I knew today it was going to be closer to where I needed to do some other errands. Belle Tire was founded in Detroit in 1922. The name comes from founder Sam Waze naming the company after his wife (I'll let you guess her name). Belle Tire is fairly new in the Indianapolis region having arrived from 2016-2020. Around 30 locations are noted in the Indianapolis region including a Whitestown, Indiana training facility. Belle has sports partnerships with Detroit Tigers, Detroit Red Wings, Indiana Pacers, Indianapolis Colts, and Chicago Blackhawks. Belle is historically known for strong customer service and relationship building. The stores are also historically customer friendly a clean, comfortable waiting area that includes a computer kiosk, vending machine, coffee, and a unisex restroom that is also wheelchair friendly. With most auto repair places, accessibility is an afterthought. Belle has often gained my business because of its commitment to accessibility. This was my first visit to this location. It seems just a bit smaller than Castleton, though not by much. There are two accessible parking spots up front. I'd actually ordered my tires and paid online and set my appointment mid-week so that I could come in on Saturday morning. I arrived quite a bit early, however, I was able to get served pretty quickly. Business was steady but not what I would call busy. I like the option of paying online. While it doesn't quite eliminate the attempted upsell, it reduces the pressure since I'd already paid. As I pulled up here, I was a bit irritated to see two trucks blocking the accessible parking area. I was able to squeeze in, however, one of the two spots was completely blocked. That's unacceptable. However, I did get parked and did have a clear path to the curb cut. In most of my visits to Belle, someone greets me at the door. However, in this case one person was serving a customer and the other was on the phone. The employees were friendly and helpful. My reservation was identified and my tires were ready and available. I was a little nervous ordering online, however, it worked just fine and the tires were appropriate. I also was pleased that there was no issue regarding payment since I'd paid online. I was able to relax in the waiting area, though the store was a touch chilly. At one point, I think they finally addressed that. My set of tires was ready within about an hour. It was a reasonable time and I was completely fine with it. They did recommend a front alignment, though I opted to hold off to see how it drove. I also had an experience that made me not want to spend additional cash here. A person drove up in what was obviously a quite nice car and he was obviously a friend of the place as both people working the counter went out to look at the car. That's fine (and it was quick). However, he parked (illegally) in one of the accessible parking spots and I was a bit bothered the employees didn't detour this. I think it was especially noteworthy since a disabled customer was in the building. Fortunately, he didn't stay long but considering the spots had been blocked when I arrived this really indicated a casual attitude about accessibility. This, in turn, directly lost them the sale of an alignment. It also is why I'm dropping a star here. I will give kudos, however, that the person who worked on my car parked it right next to the curb cut when he was done. I'm amazed how often this doesn't happen and I end up struggling to get in my car. So, bravo for that. That said, most other aspects of this experience were fine. I'd say this location is a notch below Castleton. However, my general impression of Belle is that it remains one of the more customer friendly companies related to autos in the area. Since Belle came to town, I haven't even thought about Firestone. Would I come back? Probably. However, to be honest I'll likely head back up to Castleton as it's simply a better experience and the devotion to accessibility when I've visited has been strong. This was a good but not great visit. However, between the successful online interaction, the quality tires, and the overall friendliness I still have to go 4 stars. I also got my eligible rebates and they were explained well including the one I thought I was eligible for but actually wasn't. A little tweaking and this could easily be a 5 star location. For now, 4 stars it is.

Great service and excellent communication. They kept me informed throughout the process and the…read morefinal result was great! Highly recommends

Best service in town. It will be done right. Our van took a side impact and looks and runs better…read morethan ever.

Had a great experience with the team at the Fishers location. I dealt with Amanda & Holly. They…read morewere friendly & professional. The team that actually repaired my vehicle did a great job. My car was finished in less than 3 hours. I definitely recommend these guys if you need any body work.

Front desk is very nice and helpful. Their communication is great and I got my car back sooner…read morethan promised. Looks great

While we decided not to have the work done, this body shop was highly friendly and professional…read moreabout the quote. Should we change our minds, we'll definitely take our car to Moorehouse.

The owner of this shop, Donnie Moorehouse is rude and very inconsiderate. He was rude to my wife…read moreovercharged me. He uses this method to keep parts so he charges you or your insurance and keeps the parts. I over heard the coworkers complaining about him not paying them on time or at all. This business is a joke there's more going on here then what meets the eye. WASTE OF TIME!

I could hardly wait to sing the praises for work done to our Escape!! it looked super nice a deer…read more creamed the driver side!! it was such shock,weren't sure where to take our car but Caliber was recommende, so very glad They help with a discount with the rental.

I am beyond disgusted with the state of my vehicle after picking it up from Caliber Collision. Not…read moreonly was the repair process frustrating, but I received my car back with holes in the driver's seat--damage that was absolutely not there when I dropped it off. To make matters worse, the management is flat-out refusing to take responsibility. They are claiming it "isn't their fault" and are using the initial intake photos as a "constituted denial of service." This is a blatant attempt to dodge accountability for their technicians' carelessness. *** I have since emailed communitymanager@calibercollusion.com. Asking for assistance with the matter

Our car literally looks worse now after being at performance collision center. We paid $400 to have…read more2 small dings removed and the one ding looks like a permanent booger the way they painted it. They kept our car for almost 2 weeks and then returned it looking like crap!! Spoke to Stephen who acted like we got what we paid for. Waiting for John to call me back and repeat this. Horrible costumer service . If they don't remedy these - DO NOT go to collision.

McKayla or makayla was super rude and very disrespectful. most definitely won't ever come back and…read morethey refused service and said it was drivable when it isn't. 0 stars if I could

Had to have my bumper replaced and fender repaired, they did a great job with it. They kept in…read moretouch with me about the schedule and everything looked great afterwards

Repairs were done in a timely manner and was kept informed during the whole process. I would…read moreabsolutely bring my vehicle back if I need any other body repairs.

I had awesome service. My car looks amazing! I had a front bumper replaced. They replaced expertly…read more The cleaned the car inside and out. They kept me updated on the progress and finished early. I will not take my car anywhere else from now on! Great customer service! Sincerely, Cheryl

It took them five months to repair my car. Kept giving me excuses as to why the work was not…read morecompleted. When I went to pick it up the body work was not done correctly and there were mechanical issues with missing knobs on the dash board. Avoid this place. They really don't know what they are doing.