I had such an amazing experience with Ivonne! My back bumper had to be replaced and she was super nice about explaining to me the costs, timeline, and what to expect in general. The communication throughout the process and quick turnaround helped make an unfortunate situation so much better read more

Exceptional management, exceptional work. Extremely satisfied with the repair/color. From the moment you walk in to this establishment you are met with confidence in the type of service that will be provided. The work was done to the highest standard and Gibson is simply the MVP. Respectful, courteous, and efficient. State of the art establishment. If service and quality of work isn't like this, it shouldn't exist. Thank you for this experience. read more

Stopped by Caliber Collision for an estimate and had a really good experience. Everyone was super helpful from the moment I walked in, and the whole process felt easy and straightforward. Sofia was especially kind and made me feel comfortable right away, and Anthony took the time to explain everything clearly without making it overwhelming. I didn't feel pressured at all, which I really appreciated. Overall just a smooth, positive visit--definitely recommend if you need anything collision-related. read more

Caliber Collision did an absolutely amazing job on our Porsche. The car was quoted as taking almost 3 weeks and when i called and spoke with the tech, Pedro, he said that he would work as hard as he could to have it done before Christmas. And guess what? On Christmas eve he called us to let us know it was complete. Not only did he deliver on the time frame, he delivered on quality of work as well. Car looks brand new! Absolutely amazing and worth the price, which was very reasonable! Will always look to come back here for any future car maintenance and repair issues! Thanks to the whole team! read more

A huge shout out to Anthony and Sofia!! I have never been in any sort of accident before, and someone absolutely smashed my parked car. I was extremely nervous/intimidated about the insurance process and handing my near brand-new car off to an auto body shop. Anthony and Sofia eased my nerves and assured the process would be smooth. I handed off the keys and insurance assessment, and they took care of the rest. A replaced fender and paint/paint blending. I could not be more thankful for them and their team for making the process so seamless. Anthony did his absolute best to ensure a quick job without compromising quality. I received updates multiple times while my car was with them via text and phone call. It feels like I was given princess treatment, but I have a feeling they treat everyone with such care and kindness. Cannot reccomend enough! read more

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Gibson and crew did an amazing job with my repair highly recommend. Brought my vehicle over for and estimate and all it needed was a slight adjustment the team took care of on the spot for me. Wonderful service and once again highly recommend read more

Caliber Collision - Front bumper - Body Shops Near Me - Costa Mesa, California

I stopped by for an estimate and Anthony was incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made the entire process simple and stress-free. His professionalism, knowledge, and customer service really stood out. I highly recommend asking for Anthony if you need a quote or assistance. Thank you again for such a great experience! read more

Thank you guys so much! Ivonne was so incredibly knowledgeably and so kind. Have been here multiple times for small and big fixes and have nothing but good things to say about Ivonne and her team!! 10/10 recommend letting them help fix your vehicle!! Always 100% satisfaction guaranteed!! Thank you again!! read more

Before and after photos of my car. Pedro did an amazing job from start to finish. I could've have asked for a better experience. I would recommend all family and friends here if they need a trustworthy center to for repairs. Will definitely be returning for any needs in the future! read more

Caliber Collision - Before and after, hit and run damage - Body Shops Near Me - Costa Mesa, California

Went in to get an estimate and asked to submit to my insurance. They never did. Came in for independent quote where they took photos and said they could use that for my insurance too by email. My insurance said they never got it and followed up with them and said I need to set another appointment to get adjustment from someone else. No way. They wrote to me they could use the photos from my first estimate and never followed through. I wrote to them again and they didn't follow up. Poor form. read more

My Audi was rear ended & another car hit my driver's door was my car was parked & I was at dinner. I brought my Audi to Caliber from a recommendation from Audi South Coast, the communication & updates during the process was outstanding & who'll I unfortunately had to wait for a back ordered bumper from Audi corporate for over four months, Pedro who was working with me always gave me regular updates weekly on my vehicles status as well as following my request to trickle charge my Audi's battery ( my vehicle has suffered from battery drain issues ) when the battery which was not even 7 months old would not accept a charge they went ahead & replaced it for me as part of their service with no additional charges to me. The work came out beautifully & when I came to get my vehicle, I was not rushed & I was encouraged to not only examine the vehicle but to test drive it as well! I cannot thank Pedro enough for his professionalism & friendly service & the rest of the staff at Caliber & the shop is clean & upscale & comfortable while you are waiting. I highly recommend this company. read more

This morning, my 80-year-old dad crashed his Audi A8L. AAA referred us to this specific location because they specialize in Audis. Everyone here has been incredibly hospitable, patient, and helpful. They patiently waited while I filed the insurance claim and guided me through the process, explaining everything along the way. Anthony was assigned to our car and went above and beyond to ensure we understood the next steps. We haven't received our car back yet, as this was just our first encounter today. I will post a follow-up review, but so far, the customer service has been superb. read more

I would recommend these guys specifically because Pedro made the experience for me. No one is happy bringing their banged up vehicle in. Pedro was kind, thoughtful, supportive, encouraging and figured out the fastest way for me to not be without my car. I'd highly recommend Caliber Costa Mesa as long as he's working there. read more

I love Caliber Collison, but when I took my car in for a quote thursday september 18th, had an appointment and everything, they took pictures on all the damage and told me to expect my quote that following monday september 22nd. It is now OCTOBER 2nd and I STILL have not received a quote. we just wanted to know the damage on my car and the persons insurance that caused the accident would cover everything. rude service if you ask me. They could have got paid as it is a pricey car. read more

Amazing service! Anthony was professional and communicated with me throughout the whole process.

We received exceptional service from Ben Elias and the whole team at Caliber. We had a fender bender with our Audi and Fletcher Jones recommended this location. The communication from start to finish was clear, timely and honest. Ben made sure we were aware of possible issues that could increase the charges but thankfully that did not happen. In the end, the repair work made the car look better than new. They did a fantastic job! read more

Well, choosing a collision repair shop is always not so easy but when the service coordinator calms you down very clear well spoken and guarantees the work well of course I'm going with that collision center. Jade Hill. She was exceptionally good and although the process is not finished yet she did let me know that throughout the process at any time I can still speak to her so that's good too anyway looking forward to seeing how everything turns out. It was an awful accident, but nobody was hurt. Thank you. For great customer service read more

Had the best experience one could have after getting rear ended. Caliber Collision took care of me and my car right from the start. They handled everything with my insurance and even with enterprise car rental. I only had to deal with them and they coordinated everything else! Communication was done via text, which was preferred given all the phone calls, emails and letters I was receiving from the accident. They were efficient and so very helpful. I appreciate everyone at this location. Thank you!!! read more

Just a heads up if you request an online estimate, it gets reported to Carfax. It was for paint repair due to manufacturer defect - no accident reported or insurance claim filed, I didn't even get the work done. When I went to sell my car, I was questioned about the "cosmetic repair" that showed up on the Carfax. read more

I brought my car in here for a front bumper repair. When I picked up my car I sat down in the driver's seat and couldn't shut the door because the driver side inside door arm was not connected to the door anymore. When I went back inside to tell them what they did, they said the car came in that way. I did not bring my car to them with a broken door arm! The car door couldn't be shut the way they gave it to me. when I said, don't even try saying it came in this way... they magically found the part for the door and fixed it. It makes me worry that they took out other Audi parts that I didn't notice. It makes me not trust them. The instant denial when they were truly at fault is not a good sign. read more

Service here is five star. Daily texts in repair progress. Super responsive and friendly. Car looks brand new. Highly recommend this location! read more

I decided on this location as Dustin, my first point of contact, answered my questions patiently and knowledgeably when I called. This shop is Audi certified, and I have an Etron, so I felt it was wisest to bring it here rather than an uncertified option closer to home. I'm glad I did! Ubi, my service advisor, was also patient and thorough. The communication was excellent - I was updated by phone calls and text messages. My car was in an accident (rear-ended at a stop light) and I had it back just a week after I dropped it off. Outstanding work! The interior was also cleaned immaculately. I'm recovering from injuries and my pain was eased by their professionalism, kindness, and dependability. read more

Caliber Collision - Audi A3 Etron - Body Shops Near Me - Costa Mesa, California

I am so excited & happy to have my car back! It looked like a wreck after the accident it was in & caliber collision made my car look good as new. You would never guess it was in the accident. John made the process quick and easy and his customer service was amazing! read more

My 2025 Toyota Camry was involved in a hit in run. Was skeptical when my insurance referred caliber collision but once I met Trevor Peterson he made the experience assuring and comfortable. They communicated with me every day. After the repair they also detailed my vehicle. I don't know much shops that do that. Trevor and the front office staff made this an incredible experience. highly recommended. read more

Came to Caliber Collision for some small paint work and was amazed with the quality of service. Initially, I was greeted by the staff and John R. helped me with the process from beginning to end. I can't overstate how quick and excellent the service was here. I was 100% satisfied with the value of their work on my vehicle and would recommend anyone looking to service their vehicles. Thanks again Caliber Collision! read more

Trevor and the Audi specialist team at Caliber Collision are amazing! They repaired our Audi which had been rear ended and the car came back looking and running better than it had prior to the accident. They calibrated the vehicle so it ran perfectly and we couldn't be happier. I will only have my future repair work done at Caliber. They were meticulous and took care of every detail. We couldn't be happier! Thank you Trevor and all of you at Caliber Collision. read more

I recently had a very nice woman accidentally back into my Jaguar F-type. Her insurance, State Farm, listed Caliber Collision as a recommended repair shop. After some research, I found that the one on McCormick regularly dealt with high end cars so I went there to check them out. Their service advisor Robert looked over my car, gave me some general advice and took me on a tour of their facility to show me the top notch equipment they use to bring cars back to their original specs. Once I got the go ahead from State Farm to take the car there, Brandon Mueller, the service advisor assigned to me, called me and invited me to bring my car in. The intake went very well and they helped me get set up with a nice Porsche 911 rental/loaner car from Enterprise Exotics. Note: My car was involved in a hit and run while parked around the beginning of the year and I had the same area repaired by a local body shop that I found on Yelp. The repairs were completed back in January, covered by my insurance. The day after dropping my car off, Brandon called and said that they had discovered some issues with a previous repair and invited me to come down and look at my disassembled car. He explained what they would be able to do and what responsibilities the previous repair facility would have, and even offered to interact with the previous repair facility to ensure that my car would be brought back to perfect. Thanks to Brandon's help and the friendly cooperation of the first facility that repaired my car, I'm confident that my baby will be back to mint condition! If you have a high end car that needs some body or frame work, I highly recommend this Caliber Collision facility to have it done! Thanks again, Brandon. I hope I won't need your services again, but if I do I'll be back. read more

I had an excellent experience at Caliber Collision! I get my car repaired last week. Special thanks to Bob Ohanian, who was incredibly friendly and helpful throughout the process. I feel reassured when I come here because I know my car is in good hands. Bob's professionalism and enthusiasm truly made the repair process worry-free. Highly recommend this place if your car needs any work--definitely the right choice! And the price here is good :) read more

The service is terrible, The Caliber Collision damaged the dashboard panel of the vehicle, And they refuse to acknowledge and shirk responsibility. read more

Caliber Collision - The Caliber Collision damaged the dashboard - Body Shops Near Me - Costa Mesa, California

I just picked up my car today and it was such an easy process. Shout out to Anthony for helping me out despite my busy schedule! Kept me updated with everything related to my car. The front desk was also very helpful! Thank you guys again read more

Dustin made my experience so painless! He kept me informed every few days and even sent my car to me when it was done.. John who took care of RS5 Audi was amazing. He was polite and kept me informed! Love this place !! read more

We just picked up our Q4 that was recently involved in an accident. The repairs took awhile longer than anticipated due to certain parts not being readily available at no fault of Caliber. John our service advisor was great about reaching out on his own and providing updates on the parts and repairs. The work was done and explained. The quality of the workmanship appears really good. Was able to leave our Enterprise loaner car at Caliber to save a trip too. John took care of everything. Would highly recommend. read more

Brian and Kevin did a great and excellent job in my car, I greatly recommend to use them for your car

I stumbled upon this place by happenstance and originally called their Huntington Beach store while researching for body work repair shops near me. That specific location did not work on Land Rovers, so they told me to call the one in Costa Mesa. The work needed wasn't too severe (no dents, just scrapes), but I needed some areas "patched" up with paint because we were about to sell our car. I noticed when I pulled up there were rows of Audi's, BMW's, and Land Rover's. Apparently this is their top tier location which put me at ease. The technician that helped me, Moises, was awesome. Since I wasn't planning on keeping the vehicle he was honest about me not getting a return for my value if I paid for a repaint on certain areas. He suggested I purchase a paint pen from the dealership and he would touch it up for free. He forewarned me it wouldn't look perfect, but it would get the job done to sell the car. He also said if I wasn't satisfied with it at the end we could always go the more thorough route. I was so grateful he gave me options and allowed me to save money. I was so taken back by my interactions and experience that when and if I need work done on our second vehicle which is a BMW, I know exactly where to come. As a female, I always feel like a fish out of water when it comes to anything car related and I am so grateful Moises made me feel respected and at ease. read more

I was referred to this company by my insurance company after I was hit from behind on the 405 Freeway by an idiot uninsured driver. Our insurer said they they specialize in luxury vehicles and only use Range Rover parts. Nobody wants a muffler from Freddie's Muffler shop. My car had sustained damage to my rear bumper, sensors and muffler so I was expecting it to be painful. That said, the price was quite competitive which by itself is great but the people are what make this place great. My contact was Brandon and he was awesome. Talk about a great open line of communication. They had my car for almost a month because Land Rover sends all their parts on a slow boat from the UK. Brandon had my car fixed in a week but they had to wait a ton of time for a muffler. He stayed on them the whole time and texted me almost everyday early in the morning to show status. That's what makes an experience bearable a lot of times. The finished product was perfect. They also detailed it and handed it over to me is great condition. I would highly recommend this location to anyone who needs repairs and if you have a luxury vehicle, it's even better. read more

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Adam was very helpful, friendly and knowledgeable! He took his time explaining everything! Thank you Adam for making this experience easy! ........As a 16 year old hit our vehicle in the parking lot. Raul was very professional and nice too! The girl who checked us in was nice as well! The atmosphere and set up in the lobby was nice! Had premium coffee, lighting perfect to the eyes, comfortable couches and clean! I highly recommend this Audi repair shop! Thank you for taking care of everything! read more

This review is for the whole team helping me out to fix my Audi etron. Thanks Linda & Odalis for the nice customer service. And thank you Ebelin for providing all the updates in the meantime. I have a great experience here. read more

Thank you to Ben & Dustin for restoring my Audi S4 back to ONE HUNDRED. From the onset of dropping off my vehicle, both of these individuals were welcoming and helpful by setting the expectation as to next steps and timeline. They had my Enterprise shuttle ready for me to move on with my day. I received daily text messages with the updates and got the phone call from Ben that my car was ready within the week. I picked it up on Black Friday, and super thankful they were open to get me back to my lifestyle. AND... they washed my car plus vacuumed. I know it's a team effort and there were more people involved with restoring my car, so thank you to the entire team at this office. This is the second instance my car has gotten banged up, and I trust this location enough to have brought it back a second time. I HIGHLY recommend this Caliber Collision team. Thank you and happy holidays. read more

One of the worse experiences I have had at a body shop. Did not follow up on when the vehicle is going to be ready. I called and asked for pick up was given a time for pick up for 4 pm Friday and guess what? I got here to pick up and cars not ready. No communications what so ever. What drew the last straw was front office was so rude. Got here 5 mins to 4 was told to go sit in lobby very very rudely. Was told that the status on car is unknown and paperwork is not ready go sit and will let you know. 445, 50 minutes later someone approaches again with dismissive dimenor asking if I was told to Come pick up car today! Like I just showed up, have nothing better to do with my time and like going to body shop and get treated rudely and wait in their lobby. Their portal even says pick up Friday at 4. So so so unprofessional. Not even single person came and apologized. Instead all I got was James I'd off today and will have him call on Monday with update. Makes me wonder common sense of following up on a client of your team mate who is not in really happens there? But oh well common sense is not so common anymore. My second visit(first at drop off/second today) and both times plenty of associates just walking around or sitting in reception area chatting it up. I am sure they got plenty of work to do and are busy but at least one of them could have pick up the phone said cars not ready for pick. I am sure me writing this review before not picking up my car is going to have negative consequences but oh well it is what it is. read more

Ebelin and Linda were amazing! Ebelin was very responsive, always called me back in a timely matter and patiently answered all my questions.