The first time I went to Caliber Collision was because someone hit our car. I was so distraught. I was convinced it was going to take a month to complete the work that needed to be done and get the part. Not only was everyone extremely efficient at filtering me as a customer through the system to get the process started, they were all SO respectful and nice! Best customer service I have ever received at any auto shop in town! I decided to call them again to see if they could help fix my trunk that had broke and would not open properly, thats when John Grubbs told me to stop by ANY time with a bit of notice and he would gladly take a look. NO appointment, I went in hoping they would help me fix my trunk. John immediately came out and took my car back to fix it. There was no wasting time, he saw I had my two kids with me and he got this job done in less than 10 minutes!!!! There was no requesting I order parts, there was no lag time, he just did it and we were out of there! I appreciate these folks SO much and will always come back with my automotive work. They really care about people and they respect customers time. Thanks to all the hardworking folks at Caliber and thanks John for helping me today. It is such a relief to get that trunk back in working order before it hurt someone. read more

I called caliber about 2 weeks ago to get an estimate on putting on some Running Boards on my F150 and spoke with Linda Prickett at the Mount Zion location and she worked effortlessly to help my get scheduled to have my truck taken care!! The day that my Running Boards that I ordered from Amazon I called back and learned that Linda was was off and Robby Robinson answered and he looked at his Busy schedule and told me to come on by and told him that the running board that`s on my right side was bent that`s why I ordered was bent that`s why I ordered a new set so he took it in and repaired all the damaged that was done on the right side and installed my new boards in which they did an Awesome job I might add!! Turns out the boards I ordered were Aluminum and I wanted Stainless Steel so I reordered another set of Stainless Steel boards and scheduled another appointment and Linda was there this time and they both took on the task of putting my new boards and didn`t charge me twice I appreciate they`re efforts they went above and beyond expectations they should be Acknowledged and Rewarded for their Efforts Keep up the good work Caliber Collision will Forever Be My Home going Foward!! read more

Hands down, best service from initial encounter until the very end of service. Tria Matthews the representative who stayed in contact with me and explained the services I was being rendered on my Cadillac XTS rear bumper. The quality of materials and paint had my car show room ready. Also, they provided contacts for other services I wanted for my car as well. Caliber Collision on East Ponce de Leon in Decatur, Ga is a five star rating and above. I dropped my car off on a Monday and received it back less than week. Also, they notified me of the person who did my previous oil change didn't place the filter cap back on correctly and I was losing oil. I'm so grateful for their thorough service and the ability to do an evaluated walk through at the beginning and end of service. This company is highly recommended by Samantha D. read more

I recently had occasion to pay my first visit to Caliber Collision. I'd had the misfortune of sustaining minor damage to my car and came only seeking an estimate of repair costs. Within minutes of my arrival a gentleman (Mike P.) came to my assistance. He was friendly, polite and, as I quickly learned, very good at his job. He examined the damage and then, to my surprise and delight, saw to its repair right then and there at minimal cost to me. I'm no expert in this field and could have been told the repair would have required considerable time and expense. I would have been none the wiser. But that's not what happened, and for that kind of treatment I'm most grateful! If the need arises, I will most assuredly do business with Caliber Collision again. read more

i just picked up my vehicle friday just to find out these thieves who work at caliber collision has stolen items out of my hidden compartment radio they were working on the front grill and bumper but somehow someway broke folks gone be broke folks regardless where you take them i'm trying to get a understanding of why your employees think it's ok to be rambling thur the customers cars especially in parts of the car where they are not even working on so your telling me y'all allow your employees to steal from the customers which i can't approve support or respect my insurance company and I gave y'all over 8000 dollars just for your employees steal my items very unprofessional read more

Jose Gonzalez was my Point of Contact/Service Advisor at the Caliber Collision (Decatur, Georgia). As someone who is always looking for excellent customer service, I must say that Jose is in a class by himself. He is able to explain the repair process in detail that makes sense to a novice like myself. He provides a rare customer service quality that is almost non-existent these days: friendly, caring service. He is excellent at follow up and reached out to me every day to update me on the week-long process. While no one really wants to go through a car wreck/repair, it's great to have someone like Jose on your side to help you get through the process. read more

After a "self inflicted wound" of catching the front bumper of my Mini Cooper on a concrete parking lot curb stop I tried Caliber Collision for the first time. The whole experience was terrific. Jose Gonzalez handled the whole process keeping me informed all the way through and handling all the insurance side of things. There was actually more damage to the front end than one would expect but Jose had photos and explained exactly what had been damaged and what new parts had been installed. It could not have been a more thorough or pleasant repair, if it is possible to make a car repair pleasant. I highly recommend this Decatur/Scottsdale Caliber Collision. read more

Amazing and fast service!! I had damage to my bumper after being rear ended. I brought my car in on Monday and picked it back up on Friday of the same week. The staff were so nice and got everything done so easily and quickly. I also was able to be picked up at the shop by my rental car company I was using and was able to leave the rental car at caliber collision when I was done. I also received consistent text messages updating me on the repairs of my car. Overall easy, convenient and great experience! read more

I'm so happy with Caliber Collision they're a very classy establishment, they kept me informed by text through the whole process . Janelle was very friendly, informative, and took care of getting me a rental from Enterprise when I dropped off my car. Keith did a great job taking care of my car . My car looked beautiful from front to back. I will definitely be recommending this company to all my friends and family. Thank You again, Denise Rosenberg from Myerstown P.A. read more

Caliber collision is a great place! I worked with Jason C. as my service advisor. He was very courteous and professional. He kept me updated on my car daily, let me know what process they were in and approximately how long it would take to finish. Jason is very easy to work with and is great with customers! If I had any friends who needed fixing I'd send them straight to Jason. If anyone asks me he's a perfect 10 across the board! read more

One head of a many-headed snake, took my truck over here after an accident and it was fairly early in the day. Could I get an estimate for the damage? [Which requires someone to come outside and tally up what needs to be done for the repair], heck no, I have to wait until Saturday [it was Tuesday] to come back and have someone look at it. No Bueno, there are 16 locations in GA alone. They are the McDonalds of car repair places. read more

I'm so pleased with Caliber Collison's work on my car following a hit and run accident. They could not have been more pleasant to deal with. They explained the process, kept me informed with texts and phone calls. Everyone was so nice and they are Covid19 compliant. The car looks great and was ready before the estimated date. I will definitely use them again. Thank you John, Liz, and Meiyon. read more

The front desk staff and John were absolutely AMAZING!!! I received notifications of the progress of my work and they returned my car clean as a whistle. I really appreciate all their hard work and professionalism. I wish I could remember the name of the young lady(African-American) woman who checked me out bc she was very professional, personable and kind. read more

I had a great experience here last week. I specifically dealt with Jose who was very knowledgeable, friendly and responsive. I had some small fender damage in one area and it got returned looking brand new, not just where the damage was. They even took care of a small cosmetic issue totally unrelated at no extra cost. Totally recommend them. read more

These guys are terrific! I used them to resolve a problem I'd been having with a body shop for 2 years. They fixed it correctly and quickly. They are a real pleasure to work with! This month when I had a minor scuff from and bump in they fixed it while I waited. They are fabulous. I highly recommend them and their work! read more

My son car was in an accident. The front bumper & headlight was damaged . I took the car into caliber on Austell rd. I worked with ..... GG . She is awesome! I appreciate her hard work & caring attitude. She made sure that the car look flawless. Thanks GG & the whole repair team. I would use them again.o on read more

Jason Campbell is THEE BEST. Talking about customer service ?! He has made this whole process worth it . If you need body work done Caliber Collision off of East Ponce is the place to go and ask for JASON ! Very nice people and the receptionist Ladona is a sweetheart too. :) read more

I felt with Brandy Townsend and Ashley Hill they are the bomb dot com. they answered all my questions and concerns and reassured me that I was taken care of by their awesome team. 1000% Will refer this location too all of my friends and family. thanks again read more

Thank you for the daily updates and courteous service. My van was returned early. Thanks to John for making sure everything was right for me and also making sure I didn't leave any of my belongings behind in the rental. Great employee read more