Amazing, patient, and quality service. They knew I was on a time crunch so the team pre ordered my parts and were able to finish the install insanely fast!!! Would 100% recommend! read more

Top notch experience. Fair price. Great communication (Katherine rocks!). Friendly Service. Great work. Happy customer. I'll undoubtedly return here for my car repair needs! read more

Caring people fixing cars is not easy to find, but it exists here. Great time with a terrible situation because of this place.

Incredibly poor communication, no updates on car until I called, and it took over a month processing of being left in the dark

The crew up front and that worked on my car were kind. I feel safe with them fixing my car, and I feel safe recommending my family here. They really do try to help people. read more

I was in a recent car accident and the responsible party's car insurance referred me to this Gerber Collision & Glass location. I received excellent service overall from the staff to the job (replacing my front bumper). I would recommend this collision and glass center to anyone. read more

Downers Grove Gerber is horrible. they wanted profit over expediency. I needed my car and it took over 2 weeks for a single radiator!!!! they got my car from north Aurora bc they were busy. tried a used radiator instead of a Hyundai part. Over 2 damn weeks. the downers grove secretary and the tech fixing my car is the worst. get an uber from north Aurora to dg, THEIR PROBLEM. read more

Communication and timeliness are most important to me when dealing with collision repair. Gerber surpassed all my expectations. I am thankfully they are USAA approved and how efficient they were with the repair. The detailed text messages of cost and progress made were so appreciated. I couldn't ask for a better experience after my accident. read more

Gerber Collision & Glass - BEFORE - Body Shops Near Me - Decatur, Georgia

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My car was in a wreck a few weeks ago and everyone in this shop was so helpful. ALICIA is an angel! She communicated everything to me every step of the way. She has a very pleasant demeanor and she worked very hard to make sure I got my car back in a timely manner. I dropped my car off on a Monday and I got it back Friday. Tony (I might be wrong about the name), was very knowledgeable and explain all of the repairs PERFECTLY. BRAVO! I highly recommend this place. read more

I came in for my initial appointment to assess the damage to my car and it went smoothly and they seemed to know what they were doing. I bring my car in the following week to get it fixed and it takes me calling to get updates for the next week. When I got my car back, I looked underneath as best as I could and saw that the plastic covering on the bottom was still scraped and broken, and wasn't screwed back in. I was fine with the scraped, but I didn't want the plastic hitting something and ripping off so I asked them to screw it back in, and they generously did. When I started driving away, I noticed that it was still making the funny noise that it was previously making and when I brought it to the dealership they pointed out numerous things that were still messed up. There were screws near the engine that weren't screwed in, my muffler was bent and never replaced, and the bumper wasn't completely clipped in. I took pictures and called Gerbur to let them know. The lady I spoke to told me to email her the pictures so they could get it sorted out, and they ghosted me. I never heard back from them. Thank goodness the dealership was nice enough to screw in the screws, properly attach the bumper, and somewhat bang the muffler back to how it's supposed to be. I would NEVER recommend this place to anyone. read more

Happy with the repair on my new vehicle that someone decided to back into at a red light, looks great and as if nothing had ever happened. I was kept in the loop and the vehicle was finished within a week. I hope to never have to come back though lol. read more

Gerber Collision & Glass - After - Body Shops Near Me - Decatur, Georgia

I cannot stress how horrible my experience was with Gerber Collision. The customer service was non existent! My calls were not returned, my car was damaged by them while in the shop, and it took 8 months to repair. Do not recommend. read more

I had a great experience here at Gerber. The staff was very helpful (thank you Alicia). I was kept up to date on my car's progress the entire time. Most importantly, the work they did was beautiful. My front fender had to be replaced, and my car looks better than before. They also washed the car and cleaned the interior, which was an added bonus. I went to Gerber because the insurance company of the person who hit me directed me there. But I will now be going to Gerber for my future auto repair needs. Thank you! read more

My initial interaction with them was much better than the previous collision repair center I called. I could tell he was quite busy by the noise in the background and the urgency in his voice, but he didnt rush me off the phone and he was not curt when he spoke with me. we'll see. read more

They cancelled my appointment four times on the day of the appointment. Inconvenient is an understatement.

Fantastic! Dennis? Fantastic Customer service? Fantastic Repairs? Perfect Service? Quick, punctual Communication? Excellent My car was dirty as hell when I dropped it off. It was super clean when I picked it up. I chose a closer shop to where I live but almost every shop is closed on Saturday's but luckily I called Gerber since it says they are open 9-12pm on Saturday's. Dennis answered and even though they don't typically take cars in on the weekend at other locations he was willing to accept my car and told me he would call me Monday. He called me Monday and provided me an update. Throughout the week, he sent me text messages with updates. When I came to pick up my car, it looked great and again Dennis was wonderful and took his time in walking me through every detail of what was fixed, what to do, what not to do with the new paint job etc. I had a rental car throughout the time my car was getting fixed and I was able to leave it parked at the car shop and they had it picked up by the rental company for me so that I would not have to drop it off. Thank you, again! read more

Wow Thank you Alicia for helping me with such a set back. The car repair work looks great! And YOU CLEANED IT TOO!!! I took my car to a dealership collision center thinking I would get the best treatment. Nope. You all are awesome there. And really raised the bar for other collision centers especially in my area. My car insurance company referred me to Gerber and now I am referring them to any and everyone especially in the area. If you care about your car like me and want the best of the best treatment I would definitely go to Gerber Collision & Glass. Thank you again. read more

So, I was driving and a rock hit my front windshield, and I was like FU((((((KKKK!!!!!!!!!! So, I called here on a Wednesday morning and asked for a chip repair. For a chip in the front windshield, it cost $60 (cash and card accepted), and the guy came over to my place. I could have gotten it done same day, but I was at work, so he came two days later. Open on Saturdays for chip repair as well. Professional and fast, would highly recommend! read more

These guys are the best - I won't take my car anywhere else! Everyone involved in this process was super professional and responsive from start to finish. They coordinated with my insurance and kept everything as simple as possible. Body and glass work was completed perfectly. *I have also used their midtown location and was also happy with their work. read more

We had a great experience here at Gerber. The staff was so friendly and helpful. Our damage was repaired within TWO days which was incredible. The only reason I'd give a 4 instead of 5 is because the quote was $150 less than the actual cost which was a bummer but the worst that could happen! read more

I just picked up my car and am extremely happy with the repairs. My car looks great! Alicia was a big help and kept me posted with updates during the past 2 weeks. 5 stars for Gerber Collision & Glass in Decatur, GA read more

I was in an accident at 7:30 AM on a Saturday morning and by 11:30 AM, I was on my way to work in a rental car. This is my second time going to this location and I won't be going anywhere else; no matter what. They are professional, friendly, and have the repair process mastered. Particularly on the client-side. I received frequent updates from Kimberly with my cars' status and was called on numerous occasions to make sure I understood the costs, etc... After nearly $7,500 in repairs, I am extremely happy (which is saying something). They worked seamlessly with my insurance, partnered with a nearby rental provider, and I didn't have to do any excess work. After a little over a week of repairs, I found my car in better condition that I would have hoped (or expected). They took the time to clean it (inside & out) and take me through all the work; which is under warranty for life. I'm sold. Anyone going elsewhere for body repairs is really kidding themselves. read more

The Gerber Collision team tended to my cars needs with care and respect. They were easily accessible and provided me with a service I surely will come back for. After the repairs, I could not even tell where the damage had occurred. Collectively, the service provided by the staff and mechanics deserves a 5 star rating. read more

Gerber did a wonderful job repairing my car after I was rear ended. I dropped my car off on Friday morning and was able to pick it up less than a week later! Alicia with Gerber was very clear and kept me updated with the status of repairs & everyone at Gerber was friendly and made my car repair a very easy experience. If you want peace of mind during a car repair after an accident, take your car here! Thank You Gerber! read more

My car received hail damage several weeks back and after much wrangling with my insurer and their repair shops, I finally asked to go outside. I selected this Gerber Location based on proximity and really that was about it. I had seen other Gerber shops ranked well, so that factored in. I know it sounds cheesy, but I felt immediately welcomed by them, and confident they would do the job right. It was a lengthy repair but the office called me frequently just to keep me up to date. The repair was completed on time and the actual cost (to my insurer) was within a few % of the estimate. It looks like nothing ever happened to my car. Very friendly. Great work. It's good to know you have a body shop you can rely on. read more

I was in a minor accident and received some damage to my right rear bumper. When I came to Gerber for my initial estimate, I immediately knew I had made the right choice. I was referred to by name every time I walked in the door and was treated with nothing but the utmost kindness and courtesy, especially by my estimator Mr. Carbone and the young lady at the front desk (I believe her name was Kimberly). Mr. Carbone took the time to explain everything that needed to be done, and they coordinated my rental flawlessly with Enterprise. My repairs were done at a lightning speed (I was called the day after I dropped it off to say that it was done!) and they even took the time to buff out some additional unrelated scratches I had on my rear bumper. Phenomenal experience and high quality customer service. My car looks as good as new! read more

Scheduled a windshield replacement, technician called and said he would be there around 11-12. I arrived home at 3:30 excited to see my new windshield and realized no one had came, or called. So I had to call. Operator put me on hold for 5 minutes while she tried to call tech. He didn't answer. She said she would find him and call back. An hour later I called again. She offered to try and call the tech. again. What??? I canceled and called Auto Glass Atlanta. Guy arrived exactly when he said he would, was done in an hour, and charged $30 less. How hard is it to call and say I won't be there when I said I would? read more

Absolutely terrible technicians. I had to take my car back multiple times after being involved in an accident and it still isn't fixed. I'm not sure what happened to this shop but this has been an extremely unfortunate experience to say the least. read more

I was very disappointed with my service here. I had a broken rear view mirror which made it really hard to drive, especially with traffic in Atlanta. I went in on a Monday to get a quote on the mirror and the lady said no one was available to give a quote at the time. She asked that I come back on Wednesday just to get a quote, with no telling how long the mirror would take! Don't go here! That's awful service. I understand being busy but I was actually in the store and no one could even give me a range? Unacceptable! Never coming back! read more

Great customer service and great at what they do! Text and phone updates were great while my car was worked on. I have unfortunately has to take my car here twice for accidents but it was in good hands and looks good as new. All the staff were friendly and polite! I would recommend this place to anyone. read more

Kimberly was awesome and was really helpful. I have brought my car here once before and they did great work and I was very pleased. Unfortunately someone hit my car again this year and I knew right away that I wanted to bring it to Gerber. I got my car back quick and all nice and shiny and clean. They did amazing work. Very happy! read more

Unfortunately, between my 2 teenage sons and me, we've had several occasions to take our cars to Gerber over the past few years. The first time we went there, it was because it's where our insurance company sent us. Since then, we've been back repeatedly, and we've referred friends there. They are extremely helpful--this past month, I worked with Kimberly, who was knowledgeable, friendly, and very flexible about working with my schedule to do the repairs. She also took care of a few additional unrelated minor things when I came to pick it up (replacing a light bulb in the tail light, for example) that would have taken an afternoon to do at home. In our various visits, they have helped us navigate not only repairs, but insurance claims, and they've been a huge help. Definitely highly recommend. read more

I love this shop!! From Teresa who answers the phone and is always pleasent to Tara our collision specialist who was awesome! We received superb service on our Galant. Did I mention both times we had our Toyota there in March. read more

Anytime you have a car wreck, it's a bad day!! Alicia was the most pleasant and knowledgeable person I could've possibly worked with! She was compassionate, kept me updated, and worked hard to make sure me and my car were taken care of!!! Thank you Alicia!! read more

Second time having body work repaired here and they are wonderful! I never write Yelp reviews but this was worth it. Got my car back quickly, they even cleaned and vacuumed my car when the job was done! Staff and manager all very kind. Thank you everyone at Gerber! 10 stars! read more

I am posting this review under the Decatur location because that is who I tried to have come fix my car. Gerber is a national chain of shops and although you may dial a local number, you will be transferred to their national office/scheduling center. At least for mobile glass repair this is what happened to me. It may be somewhat unfair to blame Decatur for a complete failure of their corporate offices. So, sorry Decatur, you may want to have a chat with your higher-ups. On to the review... Here's the timeline of events. I called because my truck's rear window had sprung a leak. Spoke to a very nice rep who quoted me a fair price (she even gave me a discount) and scheduled an appointment for a glass tech to come to me four days later. The morning of the appointment (a Saturday), the tech called and said he could not find my replacement glass but would do his best and call me soon. An hour later a different person calls and tells me they received a broken part and would have to reschedule. I say no problem, things happen and we make an appointment for two days later. Two days later (Monday): I call the office at around noon and leave a voicemail as I was told the tech would call me and give his ETA. No one shows up. No calls returned. I think perhaps I got the day of my next appointment wrong, no worries. No more calls from Gerber until I next call them five days later... Friday afternoon: I call and speak to someone who tells me the tech will be out the following Monday. They tell me that if I do not hear from a tech by 9:30am, to give them a call. Monday, 12 noon: I call and speak to someone. "The replacement glass we received was broken and the tech called you a few hours ago." Again?!? I ask incredulously. Also I had never gotten a call so either this person was lying to me or her glass tech was not being truthful. The person tells me that someone will be out the next day, no apologies for my inconvenience and she seems to be in a rush to get me off the phone. The tech will call me in the morning, she says. Tuesday, 11am: I call and am told they will try to reach the tech and get back to me soon. 30 minutes later, a glass tech calls and tells me he is running a little late and will be there by 3-3:30pm. I say "no problem, the vehicle is just sitting there unlocked and waiting." Never hear from the tech again. I get home from work, my truck is untouched. Just for laughs, I have not called them since. They have never called to follow up. Luckily I found a how-to on the internet and sealed my window. I'd much rather have had someone do it for me with a guarantee, but I saved myself $300 as well. Now I know $300+ isn't much to a national chain of body shops, but it's pretty bad to let a potential customer fall through the cracks like this. If I'm ever in an accident, I'll bypass Gerber for repairs. read more

I came to Gerber because my fender well got caught on a friend's driveway and was torn completely off. Stephanie greeted me and took pictures of my car. She researched the parts, told me the cost and said I could come back tomorrow to have it fixed. Top notch service! read more

I have been to Gerber Collision three times now. Each time they were extremely helpful and honest. I took my car in a week ago and was initially told I may need a new steering rack, which would cost much more money than I wanted to spend! They called me back later and downgraded the severity of my problem. I trust their integrity and willingness to make things right for their customers. My car was repaired quickly, and their pricing was fair for what needed to be fixed. I hope I do not need to go back for collision repair, but if I ever need to I will certainly be heading back to Gerber in Decatur. Keep up the good work! read more

I had a great experience at Gerber. I was in a fender bender that caused more damage than I thought and they were able to make the repairs in a week and did a fantastic job. Everyone was so nice and helpful. They called enterprise for me and I was picked up at Gerber and able to leave the rental car there when I picked up my car. They even did a small touch up without charging me that was from before the wreck. All in all I had a great experience and would highly recommend! read more

Just came back from Gerber Collision & Glass. They are fantastic! Steve Bell helped my husband and was amazing. Fixed our window moulding in a flash. FIVE STARS. They were friendly and honest. These folks are most honorable. read more